Four Seasons Heating & Air Conditioning

We came home one freezing winter night and the furnace would try to turn on but not ignite. We usually use another heating company that we LOVE and found on Angie's List but they don't do after hours service. So we called Four Seasons out of the phone book - BIG MISTAKE. A workman arrived after about an hour and I told him it was probably the igniter. He said he "tested it" and the igniter was fine, but the furnace was dirty so he cleaned it out. When he was finished, the furnace was working again. So we paid him and he went on his way. Then a week later - same thing happened another freezing cold night! We called them again and explained that whatever they did the first time didn't work and would they please come back. They came back again (different guy this time) and this worker tested the igniter AGAIN, said it was fine AGAIN, put it back AGAIN, and and the furnace turned on. We refused to pay them because I wasn't about to believe the same BS twice. In the end, I ended up calling my trusty heating company who came out, tested the igniter with their more advanced equipment, and found it to be malfunctioning. They also said Four Seasons did a crummy job cleaning the furnace and cleaned it again for a minimal charge. So my trusty heating company got the job done and the furnace has worked great ever since. I would rather freeze for a night than call Four Seasons again. I can't believe the positive reviews on here because they were horrible! The workers that came to the house were polite but didn't know what they were doing and didn't have the best equipment. The staff at the main office weren't great either.

My heater had been working but had not been on in a month and then wouldn't go on so I called. Very nice guy came out promptly but he took one look and saw some corrosion and said that looks like water damage and said he couldn't do anything. The AC works, the blower blows, it just wouldn't ignite for the heater, the diagnostic lights were blinking with what was wrong even.. So for doing nothing but saying he couldn't do anything I was charged for a service call. I called a friend who came over, cleaned 2 contacts and it works just fine now, what a waste calling 4 seasons. Lesson learned - make sure it's a FREE estimate.

When getting the estimate, our salesman, John O'Brien, was very thorough in explaining how these newer units operated and the differences between them and the old units. He seemed very knowledgable and was not one of those guys who exaggerate the energy savings you can expect when changing systems. They were able to install right away. The installers came out about 8:50 am and didn't leave until around 10:00 pm. I was a little surprised it took that long but as long as everything works fine and its done right, who cares. They do have an excellent warranty program. Right now its too cold for a/c and too warm for heat, so we'll have to wait a little bit to use everything. The thermostat they originally brought collided with our old humidifier controller so they switched out another model a day later. They were very accomodating when I called to schedule this - I called the next day after the install, and they came out the next morning to do the switch.

Horrible. They did come when asked. The first woman I spoke to had a bit of an attitude on the phone. The service guy arrived and told me my circuit board was bad and that it would cost $600 to replace. I was shocked because my unit is 2 years old. He told me my furnace is a "piece of c***." I asked if it would be under warranty and he told me no, they only have a one year warranty. I purchased the circuit board and scheduled the service. I then happened to discuss the issue with someone else who told me generally all furnaces have a 5 year warranty. At that time became a bit distrustful and canceled the service. Four Seasons refunded the cost for the circuit board but advised they would be charging me for the service call. I have spoken with Four Seasons on multiple occasions. If the service person had told me that he did not know what the warranty was, I would understand the service call charge. However, he actively misrepresented to me the warranty and I am beginning to think it was solely so that he could charge me a significant fee to do the work. I don't care if it is a $20 fee or a $200 fee, that I am paying a "service fee" to have someone actively misrepresent something is shady at best. Today I had another furnace company out. I had a contactor which shorted a fuse. It cost me $90. My circuit board was just fine. Four Seasons has said if I fax them information showing that the circuit board is not bad they will consider refunding the service fee. It does not make any sense to me that their servicemen can make active misrepresentations for which they can charge a service fee, but if I can show that they misdiagnosed the situation then perhaps they will refund the service fee. In both cases I am not receiving any usable service. In fact, had I not checked into the situation, what they are essentially telling me is that I would have paid them at least $600, when I otherwise would not have had to do so as far as I can tell Four Seasons believes it is okay for their service people to make misrepresentations to their clients and for Four Seasons to collect money from their customers based upon those misrepresentations. I am frustrated, disappointed and now seriously questioning the integrity of Four Seasons.

Well---it started off as a terrible experience but in the end Four Seasons far exceeded my expectations. What are the odds???? A fire started when worker was welding---I didn't know there was hay in ceiling of addition utility room (old building) / It was not a large fire but fire department came and to ensure fire didn't spread through the walls, they tore apart some walls. 11:00 pm get a call from my tennants that I need to come asap. Next day Four Season was right on top of the issue and called in JC Restoration ASAP. I was extremely pleased. Four Seasons Rep (Mike Morrison) helped make this experience less stressful and was on top of getting things rectified.

I called Four Seasons b/c our furnace was clicking on but heat wasn't always coming out of the vents, it was spotty. When the repairman got here he diagnosed it as being dirty and the sensor was not always picking up the proper temperature, therefore not always turning on. He cleaned the sensor area & surrounding area which allowed the furnace to work properly. He then cleaned the A/C unit for the season. My problem came with the bill. When I called, I mentioned the coupons that I had. The informed me that there is a $75 service call fee that is removed when the work is completed. In addition to that I had a coupon for another $35 off a repair. He didn't want to honor the $35 off coupon trying to tell me that the company was giving me an even greater deal by offering me the $75 off of the service fee. I explained that they already said they would do that in addition to the coupon. Also, he charged me the full $119 cleaning fee for the furnace but admitted that he didn't really do a full cleaning (ie: vacuum it out), he just kind of dusted off the area that had some dirt on it. I feel b/c we were charged the full $119 cleaning fee, we should have gotten a full cleaning. He eventually agreed to the $35 off coupon, but only after I explained what the company said on the phone. I feel as if he was trying to scam me on this cost. In the end, they did resolve the problem, but I'm now skeptical of the quality of work that was performed, including the A/C cleaning, which was finished so quickly. I'd forewarn anyone who is planning on using them to get a full detail of costs and how the coupons work BEFORE having a service call.

From the salesman to the installer I could not be more pleased. They did good work and cleaned up like they were never there. The installer explained my new furnace and how it operated. Also he had pride in his work. You just don't see that alot anymore. I was very pleased with them.

I use them because I bought the furnace from them and it is still under warranty. I have used them before and they were responsive and solved the problem.

They talked to me about what I wanted and gave me a very competitive quote. I hired them and they finished the job in a day. They came when they said they would, and the quality of work was excellent. They also cleaned up very well after the work was done. They also promised to take care of any leaks in my heater or air-conditioner immediately. My overall experience with them was excellent.

They did an excellent job. The furnace was in the attic so it was a difficult job and the workers stayed until 11 at night to complete the job. They have also been back since then to check the unit and did a few things they weren't able to do previously because of the cold weather.

Easy to make and schedule the appointment.

They were there when I needed them. My furnace had broke on one of the coldest days of the year and the guy I usually use wasn't available. The price was a little higher than I thought it would be but at least they were there.

Had to troubleshoot a couple of times. But furnace works like it's brand new.

They did a comparison with another company and they just blew the other company away. I never had a problem with them. Everything works as it is supposed to.

I am happy with the work and the furnace. It is running beautifully, I have good heat now, and I have no complaints. I would recommend them to anybody.

I called Four Seasons very early on a Saturday morning when I observed water coming from and around my A/C unit. I feared that the water may damage or destroy the electrical portion of my A/C unit which would cost BIG bucks to repair. Several hours later, a technician came to my home and inspected the problem. He determined that the Condensate Drain from the A/C unit was clogged. He blew out the Condensate Drain with nitrogen and replaced and repaired a small portion of the PVC drain near the A/C unit. He performed a pressure calibration which I requested. The technician advised me how to keep the drain free from possible clogs in the future, which I greatly appreciated. The approximate service time was 90 minutes.

Excellent service. With no heat on New Year's Day, Four Seasons came out, gave us the option of repairing the furnace or replacing it. We chose to replace it and they installed it that day.

For the most part, the work is fine. The air filters for the furnace are about $120.00 a piece. That's a little pricey. Unless you can get them locally, they have to bring them. I find that the technicians are kind of uneven. Some of them have been very good. Some of them do all of the points, but I don't think some of them do all 21.

Called, customer service rep. responded, asked for the info, I was called within 20 minutes by the tech and he arrived within the 1/2 hour. Inspected the furnace, showed me the problem, gave me the amount to repair and that was it. 24 hour 7 day 79.00 labor charge. No sur charges for off hour or holidays.

It turned out very well. I have another property that a tenant was having problems with her furnace. They were able to repair the unit for her.

Whatever they did it worked and I just let them do their work, as they knew what they were doing. They cleaned up the place, right up to the text of the house. I would recommend them to anyone as I'm satisfied with their work and there are no issues with the furnace so far. They were reasonable, responsive and the quality of service is excellent.

I came across this company on Angie s list because it was rated very high. The representative from this company was very prompt and was at my home within 4 hours. They were able to get on the job right away and explained what they had to do. They were very professional on the job and did great cleaning up any messes they made. I highly recommend this company and I would use them again, though I hope I don t have to in the near future.

I like Four Seasons Heating and Air because they do a good job. The guys came in and they knew what they were doing. They are thorough. They work seven days a week so there is no emergency service calls. If you have an emergency they make you a priority which is great. I do recommend this company. I will continue to use their service in the future.

They are very responsive to our needs and very punctual. They are very smart and knowledgeable. They are good about pinpointing the problem and explain what needs to be done. We have some other work that needs done, so we plan on calling them again to help us.

He asked when the last time I changed my filter was. I had no idea what that even was. He pulled parts of the furnace off and the furnace turned off. He put all of the parts back on, but the furnace did not turn back on. We waited ten minutes, and it would still not turn on. He asked me to go upstairs and turn the temperature up, so it would kick on. The furnace did eventually come back on. He said he was going to fix it. He said the safety switch broke. He just kept telling me that I needed a new furnace, which I knew that I eventually would need. I wanted an estimate based on the number of square feet. He wanted to actually see the bedrooms, but I was not comfortable doing that, so I asked him to leave. Somebody from this company needs to come out here and replace the safety switch that he broke.