Four Seasons Heating & Air Conditioning

I felt like they were very professional and that their price was very competitive. I thought that they stood behind their work with a very good warranty.

They were great. I called them and they sounded good. They came out and the way they worked, it sounded like they were professional. They gave me a good price and they did a very good job.

I think they are a good company and I have never had any issues with them. They were prompt and readily available during off hours.

I called FOUR SEASONS and I was scheduled for an appointment during an 8AM to 1PM window of time on a Tuesday. That's 5 hours waiting for the FOUR SEASONS technician. The technician did not show up by 1PM and nobody at FOUR SEASONS called me to let me know if a technician was on the way or if they needed to reschedule my appointment. I finally called FOUR SEASONS and they told me a technician was on the way. Finally, someone showed up around 1:30 PM to service my furnace. The furnace was serviced, BUT, the FOUR SEASONS employee, after removing those booties that they use to cover their work boots apparently threw those dirty booties under a table in my basement, probably thinking that they would not be discovered for months. Well, I clean that area regularly and while cleaning a couple of days later discovered that this employee of FOUR SEASONS had used my basement essentially as a trash can. I strongly advise against this company. There are many, many more Heating and AC companies out there that want your business.

Gary was very professional, courteous, and timely. He spent some time with me on my roof discussing options for getting A/C to my first floor. He also explained that it was not necessary yet to replace my package unit, and that I should save my money. I think it says a lot (of good) about a company when its salespeople have their customer's interests at heart. Because Gary was so forthcoming about the package unit, I will take more seriously his estimate from Four Seasons for the split systems. (I am postponing that work until next year at the earliest.)

I liked their pricing. When they gave the estimate they were knowledgeable and asked questions. They didn't promise something that was something that we couldn't do, given the way our house is and the way it is arranged.

They are professional and punctual. They are very responsive and usually come out the same day I call them. The quality of their work is good and I have been satisfied with their service.

It went great. My only complaint is that their service window is quite large (between 1 and 6 PM!), and they were running late. So, we rescheduled for a week later. Paul showed up within the window, and did a great job cleaning the furnace. He even fixed something which had been pervasive after our last cleaning (with a different company) -- the furnace had been rattling for a year whenever it went on, due to the fact that the last company we used really didn't know what they were doing. But Four Seasons is definitely best-in-class -- I will use them again for all our furnaces.

I do not have a contract with them, but they notify me when I am in need of a check up or servicing. When I moved into the home Four Seasons installed a new furnace and upgraded the electrical system for full house air conditioning. I was so pleased with their service that I continued to call them back for maintenance. I have been impressed with their services. Their price is competitive with everyone else.

The price was competitive with all of the other companies in the area. The overall project was spread out through a relatively short amount of time, depending on the availability of the electrician, materials, etc. I was impressed with their work and I have continued to call them back for maintenance over the past five years.

What started as a $79 coupon seasonal tune up turned into a $1300 repair... In addition to the seasonal tuneup, my Crown boiler had a constant leak from the overflow pipe that I wanted fixed. The first tech performed the seasonal tuneup (I suppose), and to address the leak replaced the expansion tank and relief valve. This did not fix the leak. Background information: The nature of hot water radiator systems is such that the entire system needs to be drained to do this type of work, then refilled, and each radiator bled, thus, there is a significant time lag before the system cam be tested. So it takes a while... Rather than have the tech spend his time on this simple refilling/ bleeding task (and to save myself the $325 per floor charge!) I dismissed him and refilled and bled the system myself. Only after the two hour refilling and bleeding process could I discover that his repair did not fix the leak. A second tech was dispatched who judged the work of the first tech incomplete, and recommended an additional valve replacement (the supply valve.) Also, I was told that he had to RE-replace the new relief valve installed by tech 1 because once it "pops" it needs to be replaced. This seemed illogical but I approved the work after successfully haggling with the office for a discount. I again went through the process of draining, refilling, and bleeding the system. This time, the leak was fixed. So, I was definitely underwhelmed, but they did fix the leak. I was kind of put off by one tech trashing the work of the other- not for his candor, but for the company disorganization it reveals and for the lack of operational protocols for what should be a routine repair for an HVAC professional. To sum up my experience: Points for fixing the leak. Or rather, no points off for NOT fixing the leak. Obviously I didn't expect this repair to be covered under seasonal maintenance, but an exceptional company would have gotten it right the first time and not turned it into a three day, two technician project. Both techs arrived on the days scheduled; not within the given time frame but close enough for me. Can't judge the price as I didn't take multiple bids. Seems high for 2 valves and a tank. I mean, they're all standard threaded, and the relief valve and expansion tank are both at the end of a line...

The thermostat still is not on key and does not work exactly top of the end. It is a very highly upgraded thermostat and they didn't even know how to work it. The guy who supposedly did know about it had no idea how to explain it to a customer. Everything else was fine. The guys were nice. They did make one mistake. They didn't check the code for Buffalo Grove, but it was something small. Everything else was of good quality and works fine. They were punctual. We would probably use them again.

A great and efficient repair call. I was able to get an appointment on the same day I called. There was a $79 charge for just having someone come out to evaluate our concerns. The repair was $100. The repair man called 30 minutes before he arrived, and arrived right at the beginning of my 1-6 appointment window. (Helpful, since at first I didn't like such a huge window of time to possibly be sitting around and waiting.) The Four Seasons rep figured out the cause of our leaking problem and was sensitive to the Association's need to simply stop the problem. He offered different options for future repair and was able to give approximate cost guesstimates. He was willing to explain what he was doing and why. He was quick in the repairs to both the leak and investigating the gas fireplace. When he saw the same style of humidifier in our home (vs the vacant unit) he helpfully turned it off so we wouldn't have the same leak. I was appreciative of this thoughtful, preventative thinking. He was candid about some problems with the heating being due to the manner of its installation, and how to address the problems economically.

Despite the unexpected cost I have to say once the blower and capacitor were replaced the unit ran much better. There was less strain and less noise when it heat kicked on ,in addition the fan blows much stronger. As it was something I would have had to replace eventually(and with my luck probably in the dead of winter) I'm glad he noticed the problem and was able to correct it that day. I have used this company for years and have always been satisfied. For a large company their personnel seem to be at least capable, some of them (as in this case) are even more then that.

The entire experience was excellent. The estimate was very reasonable compared to the other bids that I received. The crew showed up on time and was very professional. They took the time to tell me everything they were doing and did the work with a high level of neatness and craftmanship. The crew even put little booties over there shoes so as to not stain the flooring or track dirt into the house. They cleaned up well, and used drop cloths around all of the areas where they were working. The installers worked in a steady fashion and did not waste any time. They were very polite. The entire experience was positive and would definitely use this company in the future.

The service man called me 15 minutes before the scheduled time to let me know he would be here right at 8:00 am. He was very clean and professional. He did not try to sell me anything and just did what I asked him to do. It took about an hour and my furnace is running great.

They basically dumped the equipment and left. The air conditioning unit was placed near our neighbor's window. Their excuse was that they put the replacement unit where our original unit is located. Of course, the original unit is very small, and it presented no problem to the neighbors. The replacement unit is quite large and it blocks the neighbors' window. Eventually, we'll have to have it moved, and it's going to cost us a couple hundred dollars.

In terms of annual maintenance I think they do a good job, nothing exceptional, but when I did replacements they gave me the best price and warranty.

Received a quote which was slightly higher than the local vendor I finally selected. I received a follow-up phone message saying that they would not loose the job based on price. While the quote was fair, I would have preferred to receive their "best offer" the first time around. Salesman, Dave, was professional and knowledgeable.

They addressed all of my questions/concerns and resolved all of these problems (which were minor).

This was the first time we had used Four Seasons, and I was very pleased with them. When I originally scheduled the appointment I only asked for a routine furnace check, but then I remembered we wanted a programmable thermostat installed and so I called back the same day and the receptionist said she would add it to my service request. It didn't seem to be on the information the repairman had, but it was not a problem. He had the thermostat with him and installed it for us.

I scheduled a much needed furnace cleaning before the winter months were upon me. The technician was very friendly and gladly climbed up to my lofted area to service my furnace. He noticed that two key pieces (a pressure valve and the started component) were worn out and needed to be replaced. Not only did I get a great deal on the cleaning, but he called his supervisor and offered to take $150 off the repair if we did it right away. He returned in a few hours with the parts and new filters and completed the job. Great work - will always use!

The air-conditioning company does a good job. Their service is good, fast, and complete. They are professional and responsive. Their scheduler is well-organized. She is very accurate and precise and makes sure that everything goes well. I have been using them for three years in a row.

My experience with them has been good and I have no complaints. They coupons are in every paper in the world and there always in the mail and it allows you a discount.

They put a new furnace instead of an old one. They worked very hard, as it was a complicated procedure. They did exactly what they said they were going to do and the work done was fine. I never compared their prices with any other company. We needed a furnace since it was getting cold and everything had drowned at that time. They were recommended to me by somebody else.