Four Seasons Heating & Air Conditioning

We were very surprised when Four Seasons said they could come two days after we called to schedule the appointment. They gave us a five hour window (1-6pm) and called to confirm that morning that they would call when they were on their way. At 6:30pm, still no contact from the serviceman. I contacted the office and they said that we were still on the board and things were a little backed up because of the high demand. At 9pm, the serviceman calls to inform us that he was on his way and would be there in 45 minutes. We informed him that was unacceptable. Who sends their service men out on a non-emergency call at 10pm? All Four Seasons needed to do was contact us when they saw that they were running behind and offer to reschedule at our convenience. The office workers making the appointments were very responsive and professional but it is obvious they are scheduling way too many calls in a day to adequately serve their customers.

I came home from work and realized my A/C was not working.I called your service Dept and had a repair technician out on scheduled time, my unit was repaired on site. My A/C works great. Thank you for the great service.

They cancelled my appointment without notice and never showed up.

How did it go over all ? I sweat-ed my brains out for an extra night. I don't like sweating. As of June 1, 2010 They called me and wanted to make it right, so they contacted me and sent a check for the bill from the other company. I guess they are serious about keeping their customers.

Overall was very happy and would highly recommend them.

We had had Four Seasons out to repair my parents' heating unit a couple of weeks earlier, and the technician had really done a great job. So we called them again to come out to check on and service my parents' ancient central air conditioner. The technician determined that there were a number of serious and expensive problems. My Dad decided that it would be just as well to get a new unit as to fix the old one. They came the next day and completed the installation (that was the day it was storming on and off) in about four to five hours, replacing the thermostat, electrical wiring and running new copper tubing, etc. It's working beautifully, and I'm feeling confident that my parents won't have a problem with failed air conditioning in scorching heat, like they did last year. And I'm hoping their electrical bill will be lower too! Their service technicians are great. They were courteous and professional, arrived in good time, knew their stuff and cleaned up after their work. I would definitely recommend them.

I called the company this spring to schedule the technician to come and turn my air conditioning unit back on. They scheduled me for a 5 hour block appt. between 8 am - 1 pm. The technician called around 12:45 pm informing me he would be here in about 20 min. Upon arrival, he informed me he could not do anything since he did not have a ladder to get to the air conditioner. After waiting 5 hrs. I had to call the company again to reschedule another appt. They promised that the next appt. I would be the first appt. of the day so I wouldn't have to wait 5 hrs again. On the second appt date, the technician arrived after 2 hrs. from the start time of my appt. only to tell me he did not have the correct ladder needed to get to the air conditioning unit and that another technician was suppose to be on his way but it would be another hr. I waited another hour for the him to arrive and still no one came. This company clearly has no regards for their customers time. They are completely ill prepared for the work that they supposedly are experts in. On two occasions, they came unprepared and wasted hours of my time; I have never dealt with a more incompetent company as this.

This is the 3rd time in 2 years that I have had an appointment scheduled with Four Seasons (for which they give you a 4-5 hour window when they might show up) and for which they did not show up. Each time, I had to make arrangements to be home from work so that I could be there for the entire time, and each time I had to actually call them at the end of the scheduled timeframe to ask why they hadn't shown up. I called and their answer was "well, they're running late and haven't gotten to you yet" (this, after 4 hours of waiting) and that they had called some people to let them know, but not all. So, after 3 times I have learned my lesson and told them that I'm going to go elsewhere for my business. 45 minutes after I have cancelled the appointment and am out for the evening, the technician calls to tell me that he's running late -- so, they didn't even call him to tell him that I had cancelled the appointment. Very unprofessional.

There were some minor scheduling issues but they came out rather quickly and to my surprise sent two very well trained young guys whom were very professional. They worked well although the clean up of the olfd furnace seemed to be a problem. It was delayed and had to actually help another person take the old furnac casing out of my basement. But that was OK at the time. My only concern is that i have not seen a 60% savings in my heating bill, so I'm not sure whether that information was accurate. But they do make a good show.

I contacted customer service to request an appointment and was greeted by a very helpful employee who was able to schedule an appointment the same morning. The service technician actually arrived earlier than expected. He was very friendly and diagnosed my furnace issue quickly, providing a detailed explanation of the problem and what it would cost to repair. He performed the repairs very quickly and professionally. I would highly recommend Four Seasons to my friends and family.

My experience was fantastic. I highly recommend Four Seasons.

Our furnace wasn't firing, leaving us with no heat in 20 degree February weather. Four seasons was called and responsive within a couple of hours. The serviceman was polite and informative, and made sure he put shoe covers onto avoid tracking in snow and mud. He worked for a couple or hours repairing, cleaning and checking or safety/and or further damage. He gave me price quotes as we added service (the cleaning). I feel a got everything I paid for. It was a great experience over all.

Dominick and Steve were great. They worked from 10 AM until 11:30 PM to get the job completed, and said that this was the expected amount of time for the job to take. They gave us clear instructions on general maintenance and upkeep, answered all our questions and were extremely polite. I should note that my Dad was impressed at the job the guys did, especially that they made the vents look nice from the outside. The people who installed his side vents didn't make it look good, but Four Seasons put a nice cap on the vents so that if you are walking around the side of the house it's not nasty. Due to the melting snow there was a lot of muddy action in the basement but they threw down tarps to alleviate the mess, cleaned up after themselves and left the basement floor cleaner than it was when they got there! Four Seasons sent a different guy out about 5 days after the installation as a follow-up to make sure everything was properly installed and functioning correctly (there is no charge for this). He was also prompt and courteous. This company also does duct cleaning, and we will for sure be calling them to do that in the next few months. The only issue we had is that the guys unplugged the deep freeze and forgot to plug it back in. We didn't notice this until several days later and had to throw out $150 of food (I had just made a run to the store). We filled out the comment form provided by the man who did the follow-up, and he gave my husband the information on where to call to log the complaint. My husband called in the complaint immediately and was told that they would get back to us. It's been over a week since he called and we haven't heard anything yet, (which is why I gave a B instead of an A on Responsiveness). That was the only issue about the work and is minor in the scope of everything else that could have gone wrong! We are very pleased with this company and will definitely call them again, be it for general maintenance on the units they installed or for other services. UPDATE: 4/16/10 The company called me as soon as they saw my review on Angie's list as they wanted to wrap up the issue of the food we threw out due to the freezer being unplugged by the workers. Evidently the Angie's list review was seen before the other reports (phone and hand written), which is why there was no response to this issue at the time of my original post. They offered me 2 gift certificates to cover the cost of routine preventive maintenance, one which expires in March of 2011 and one which expires in March of 2012. Since I need to have this service done yearly anyway in order to keep the warranty active, this was a fair resolution. I'd like to revise my score to reflect "A" for responsiveness as they did deliver the certificates as promised, and in the time frame promised, and I believe they did respond immediately after seeing my Angie's list review. Thank you!

The Service Tech Robert was very honest,professional, and knowledgeable. Thoroughly explained why my 17yo furnace was not working and what my options and cost would be. I decided on having new furnace installed.The install crew showed up on time, approx. 4 hours after Robert called in order,.The two installers, Bo and Lucasz , did a great job. They were friendly, meticulous, and clean.The price was fair and the the service and workmanship were fantastic I highly recommend this company

Great! I called Four Seasons because of their rating on Angie's List at 3:10 pm when I realized my furnace was not functioning. They said they could get someone to my place within the next couple hours and someone was there by 4:30 pm. He diagnosed the problem and showed me exactly what he did and what it meant and explained the issue with the pressure gage, that it had gotten stuck, and recommended I replace since it may act up again. However he also showed me how to diagnose and fix the same problem in the future so I opted out of replacing at that time. I appreciated how he explained everything he was doing and seeing and even taught me how to remedy on my own if the same thing happened again.

Installers arrived on time (about 8:30 am) and finished the work at 10 pm. They didn't have a part they needed so work took about 2-3 hours longer than usual according to one of the installers. I wanted to pay with a check, but found out after work was completed that they don't accept checks. I missed this information on the quote. They should probably point this out to the customer at the time the quote is written. We are happy with the units, the price, warranty and 10 year free spring and fall service certificate. I would recommend Four Seasons to others.

They were professional and I haven’t had any problems with the boiler since.

We called at 4 a.m. (it was 10 degrees out and we had no heat). Someone came by 5 a.m., assessed the situation and phoned in the problem. He left three space heaters for us. They came before 11 a.m. and fixed the furnace.

They were great. The person who did the estimate came out within 40 minutes of my call. The actual repair guy was here an hour later. He fixed everything within the same day. They didn't try to sell us a knew furnace, they just repaired a few parts. The work was done well, and the guys were really courteous.

I had a good experience with Four Seasons. I was scheduled for a call with a three hour window and Michael phoned me in advance of my scheduled time slot to let me know when he would be arriving. He was true to his word and showed up exactly as promised. He was polite, clean and very thorough in his service. Michael was very customer-service oriented and took the time to answer some questions that I had regarding some general maintenance issues. I got the feeling he was in it for the long haul and understood the relationship between customer satisfaction and repeat business. Four Seasons will absolutely be my go-to contractor for all of my HVAC needs.

It did not cost me a lot of money and he worked quickly. He was able to use a part that was already there, it just needed cleaned. I did use a coupon from Angie's List.

A few years ago I made the mistake of using a company from the newspaper to clean my ducts. The end result was my wife very angry and a disappointment to us and our checkbook. We used Four Seasons for our furnace and a/c replacement last year, and my Wife wanted to have the ducts cleaned professionally so we called them out. What a difference, I finally feel our home is clean and we got what we should have got a long time ago. Their staff was very polite and made a point to make sure there was no mess anywhere. I was impressed by the state of art machines they had, and that there was no mistake. Had I known the mess that was in our duct work prior to the cleaning, I would have done this a long time ago. Great value, nice crew and worth every penny.

The installers were great. It was a pretty difficult job and they had to do it three stories up. They had to work from the outside of the building since it was a high efficiency furnace. They did a great job and were really professional. It took them about 12 hours to have it installed.

I have been very happy with them. They usually come out when they say they will; however, there was one incident where they didn't come out when they said they would and it was a bad time for me for them to put it off. We rescheduled with them after that and they showed up right on time. They answer my questions. I would say they are punctual 98% of the time.

We didn't bother calling them on Thanksgiving but they came out the next day. Most of the cost was the part. The individual that came out was very personable. He made you feel very comfortable with his level of experience.