Four Seasons Heating & Air Conditioning

BOTH of the air conditioners in our house managed to fail during the recent VERY hot weather. The temperature in the upstairs bedroom was 95 degrees! (The second floor is on a separate system from the first floor.) I called Four Seasons because they're going to be installing a new furnace and condenser on the first floor (which I'll report on later) and felt the company would do a good job, based on other reports here. And they certainly did. I called them just before 4:00 PM; they said they would have someone at the house between 4 and 8. About 30 minutes later Miguel called to tell me he was on the way, and he showed up soon after. He was very thorough, checking every possible problem, including removing the thermostat and checking it with a meter. He looked to make sure the filter wasn't clogged. He then went outside and opened the condenser, which we could see immediately was clogged with a substantial layer of dust and dirt. He cleaned it thoroughly with a solution he had with him, then borrowed the hose to wash it off. Then he hooked up the Freon tank and gauges and found that the system was VERY low on Freon, which was why it had been getting steadily worse (we didn't notice any problems last year since the summer was relatively mild). It ended up needing three pounds of Freon! It was expensive at $85 a pound, but I had done some research ahead of time and knew that was the going rate, so I was expecting it. Within a few minutes after starting to add the Freon, the temperature inside dropped by 11 degrees (and kept dropping all night until it was at the setting I wanted). Miguel explained everything he did in advance, and gave me some really good advice on how to keep the system maintained. He made sure I understood that recharging the system might not be a permanent fix, since there might be a leak in the line and the Freon might leak out over time. I decided to try just the recharge; if it doesn't hold, I'll have them do a leak test (which is something you don't do lightly--he told me it would cost $795). He spent about two hours here, making sure everything worked perfectly before he left. Every time Miguel came into the house (which was quite a few, going back and forth), he put on paper booties, which he removed before going outside. I appreciated the courtesy. And he was a great guy, very friendly. He didn't seem to mind that I hung around looking at everything he was doing; I was trying to learn as much as I could to prevent the problem from recurring. I was extremely pleased with the service I got from Four Seasons and am looking forward to getting our new furnace installed tomorrow. If that experience is anything like the repair, they'll have my business from now on.

Our AC system broke down during the high heat of July. Our HVAC had been on my list of ?to dos? for a couple of years, but as long as it worked ok, it never rose to the top of the list. After 30+ years, it finally gave up the ghost and it was time to replace it. Our house was miserable! I called in my regular HVAC contractor to have them come out and give me an estimate. I also called Four Seasons. While I am not a previous customer of Four Seasons, their name & logo had been bombarding me lately. From seeing them listed in the recent Crain?s Chicago Business list, on the boards at the Blackhawks game, and the flyers that show up in my Nicor bill. Perhaps the most memorable impression is the ?Your Wife Is Hot? billboard on 294! I also consulted with Angie?s List and they were rated highly enough that it was pretty obvious I should have Four Seasons come take a look. I scheduled an appointment and Dennis DeRosa was able to get out right away. He assessed the situation, explained and educated our options and gave us an estimate to replace our whole system. Ironically, my other contractor was also quoting Lennox equipment also, so I was able to compare the two estimates well. Four Seasons was less expensive, but was also quoting some more standard equipment. Since this is a long term proposition, I wanted to ?do it right? and Dennis was very helpful, straight forward and trustworthy. We were able to come up with a system that met my goals and would provide years of reliability, while saving energy costs along the way. When comparing a true apples to apples, the pricing was somewhat comparable, but there was a big difference in the 10 year maintenance plan and the 15 year parts & labor warranty. I gave the benefit of doubt to the other guy and decided to give him a ?last look?, based on our history. He said there is no way he could match these benefits and the equipment needed would take a few days to get, as they did not normally stock the Signatue Series line. Dennis knew ?my wife is hot!? and assured me he could get the job done. Cut to the chase - we scheduled the work, and the equipment arrived a day later. The install crew, led by Joe, was capable, dedicated and relentless! Our house was 94 degrees that day and the crew was determined to get the job done. They literally worked all day and night and finally got off the site in the wee hours of the morning. The crew of three started about 8:30am and finally completed the job about 1:00 am the next morning. Their efforts were above and beyond and were certainly appreciated. As is the case with most Angie's List customer, I am pretty picky an often hard to please. I am almost looking forward to winter to try out my new furnace. It is about twice as efficient as my old beast and I am expecting this system to pay for itself in about 6 years if things go as expected. Obviously, I am very pleased with Four Seasons and would recommend them highly!

Very happy with the service. They setup the appointment the next day and he was prompt and courteous and helpful to deal with. Would highly recommend. He explained in detail what he found on inspecting the unit and checking the functions.

We are dissatisfied with what appears to be an "oversale" of equipment too powerful and therefore inappropriate for our two bedroom condominium unit of approximately 1,800 sq. feet. When units are on, the airflow they generate is so powerful that it blows drafts from all ducts and sounds so noisy that it competes with the sound of the jet aircraft flying over as we are fairly close to O'Hare field! As we let it be known from the start that we wish a quiet, constant airflow -- whether heat from the furnace or cool air from the air conditioning -- the overpowering drafty and noisy airflow is disconcerting and causing me to lose sleep from the noise. They sent a service man to quiet down the airflow which seemed to work temporarily, but it evidently caused the system to shut off entirely from running so quietly. So they sent another service person who inceased the flow again to an unacceptable flow and noise level. We are very disappointed and plan to call the Lennox furnace company representative to try to persuade the factory rep to examine the entire situation. We frankly feel that we were oversold units too powerful for our needs.

My old A/C broke down on July 4th, I called Four Season's on the 5th. I chose them because they charge the same no matter when you call them. A serviceman came out and said that I had no coolant in my system, which we suspected. He then gave me three choices 1)find and fix the leak and put more coolant he said it would be $2500 2)Just put in the coolant 3)New unit. I picked 2 only because I thought I would hold out to get a new unit. So he went out to his truck to get the coolant which he told me would be $85/lb. Also he told me my unit would probably need 7lbs. At the end of he put in 13lbs and I got a bill for around $1200. I was shocked to say the least but just thought oh well. He came about 10am and by 4pm my place was still 83 degrees. I called Four season's again and explained the situation. The were very nice and sent someone out. This service man came out and right away looked at my unit and said the compressor was shot. So I basically spent $1200 dollars for nothing because the unit was broken and putting more coolant wouldn't do anything. He immediately realized that the fault was with the other service man and called the company. The told me that my entire bill from last time could be put towards a new unit. Although the second repair man was very nice and knowledgeable I felt I was really caught in a tough place. I didn't want to use this company anymore but if I didn't I would loose a lot of money. So basically based on other reviews it seemed like Four season's is very comparable in price to other places, so I decided to go with a new unit. They came out the next day to install it. Actually currently installing it. The workers are very kind and seem to know what they are doing. My father (an engineer) came over and they went out of their way to let him know what they were doing. After I told them what happened the further informed that my old unit could only hold about 4lbs of coolant. I honestly have mixed feelings about this place. I kinda feel like it is luck of the draw. If you get a good service person you are golden otherwise you maybe screwed. So I don't know if I would use them again, although now it seems since I bought my unit from them I will have to.

The salesman who gave us the quote offered several choices and explained which ones would meet the Federal requirements for the tax credit. After obtaining quotes from other dealers we chose the lowest priced model. Once we made our decision they were able to schedule installation the following day. It took a day to remove the old a/c, make needed modifications with the furnace, and install the new unit. I am rating the quality as a B because until we've gone thru a season or two it will be difficult to know how it performs. The company sent an inspector to review the installation about a month after the work was done and everything was in order. All of the workers were knowledgeable. My only complaint is that both the salesman and one of the installers told us that the company would take care of registering the work online to qualify for an extended warranty, but this turned out not to be the case. When I went online with Lennox to register myself I found that I needed a coil number and it took a few days to get this from Four Seasons. Their sales manager called us back several times apologizing for the delay and for the miscommunication. One of the reasons we went with Four Seasons is their offer of a 15 year guarantee and 24/7 service with no surcharge for "after hours" - time will tell if they live up to this, if we ever need "emergency service."

Our a/c unit was not cooling properly so we had Four Seasons come out to see what the problem was. I called them up and they gave me an estimated time to arrive at location from 8 -1 p.m. They arrived at 1:15 p.m. and the technician arrived to look at the unit. The first thing he told me was that it is at least 30 years old and most likely will want to be replaced within the next few years. We told him the problem we were having which was the unit was not cooling properly anymore and might be in need of refrigerant. He checked over the unit, came downstairs to check the furnace and mentioned that the furnace is only about 10 years old and was very clean on the inside. I was happy to hear that and surprised that he looked at it considering he was just called about the a/c unit. After discussing with the tech that there might be a leak, we decided to purchase a 1 year maintenance agreement on the a/c unit because the discounts added up and the refrigerant discount was worth the money. There was a problem with our compressor overheating and he took some steps to try to get the refrigereant into the unit. After a couple of attempts he was able to get the compressor working again and add the refrigerant. All in all it was a great job, he tested the vents for temp readings before and after, the readings before were at 69 degrees and after it was at 55 degrees. WOW what a difference 15 degrees makes when trying to cool your house.

I called them for an estimate on a furnace and for duct work to contact the rest of the system to the additions. He went down into the crawl space and looked at the furnace and measured the rooms. He determined that we had more than an adequate number of BTU's. Another company had told us that we needed a new furnace. John was fantastic. He was so honest and forthcoming. Unfortunately, they do not do partial duct work so they can not do this project, but I will definitely work with them whenever possible. They didn't even charge us to come out. They come when they say they are coming, they are clean and professional and just all around fantastic.

I had a couple of companies come to give an estimate and almost decided to go with a Carrier dealer. However, a friend of mine told me that he had his furnace replaced by Four Seasons last winter and had a very pleasant experience. So I called Four Seasons and they were able to send someone the next day for an estimate. The sales person, Walter Obrochta, called very courteously before his arrival. He was honest and answered my questions patiently. He presented me all the rebate options right away so that I could make an informed decision. He was also able to match Four Season?s price with one given by another company. In addition, I was given a 15-year service certificate. So I decided to go with Four Seasons. Walter also made sure that I had experienced installers for the equipment. The installation took place on May 26. Four Seasons sent a four-person team led by Frank and Dariusz. All of them were very friendly. As a savvy researcher, I asked a lot of questions and they answered my questions patiently. They also kept the house clean. All went well until the test of the thermostat. Apparently, the thermostat I ordered (called I Comfort) is very new on the market and the installers had little experience with its set-up. So we were stuck there for quite some time and it was pretty late and there was anxiety on both sides. Finally, they were able to make the thermostat communicate with the furnace and AC, but not the humidifier also newly installed. The installers told me that a supervisor would come to check the thermostat the next day. The story afterwards is long. But long story short, I had to make three other appointments between installation and service departments to finally get the thermostat set up correctly. Serviceman Jimmy came twice and he told me that he did some research on the internet before his second trip. He also tried to call Lennox tech support. He was capable and persistent. Overall, my experience with Four Seasons has been favorable. I do not blame them for not knowing more about the thermostat. The only thing I am not totally happy with is that I have to become my own case manager for the thermostat set-up after the installation. I made the appointments, follow-up, confirmation of the appointments, and certainly there has been a lot of waiting time for each appointment.

We were very surprised when Four Seasons said they could come two days after we called to schedule the appointment. They gave us a five hour window (1-6pm) and called to confirm that morning that they would call when they were on their way. At 6:30pm, still no contact from the serviceman. I contacted the office and they said that we were still on the board and things were a little backed up because of the high demand. At 9pm, the serviceman calls to inform us that he was on his way and would be there in 45 minutes. We informed him that was unacceptable. Who sends their service men out on a non-emergency call at 10pm? All Four Seasons needed to do was contact us when they saw that they were running behind and offer to reschedule at our convenience. The office workers making the appointments were very responsive and professional but it is obvious they are scheduling way too many calls in a day to adequately serve their customers.

I came home from work and realized my A/C was not working.I called your service Dept and had a repair technician out on scheduled time, my unit was repaired on site. My A/C works great. Thank you for the great service.

How did it go over all ? I sweat-ed my brains out for an extra night. I don't like sweating. As of June 1, 2010 They called me and wanted to make it right, so they contacted me and sent a check for the bill from the other company. I guess they are serious about keeping their customers.

They cancelled my appointment without notice and never showed up.

Overall was very happy and would highly recommend them.

We had had Four Seasons out to repair my parents' heating unit a couple of weeks earlier, and the technician had really done a great job. So we called them again to come out to check on and service my parents' ancient central air conditioner. The technician determined that there were a number of serious and expensive problems. My Dad decided that it would be just as well to get a new unit as to fix the old one. They came the next day and completed the installation (that was the day it was storming on and off) in about four to five hours, replacing the thermostat, electrical wiring and running new copper tubing, etc. It's working beautifully, and I'm feeling confident that my parents won't have a problem with failed air conditioning in scorching heat, like they did last year. And I'm hoping their electrical bill will be lower too! Their service technicians are great. They were courteous and professional, arrived in good time, knew their stuff and cleaned up after their work. I would definitely recommend them.

I called the company this spring to schedule the technician to come and turn my air conditioning unit back on. They scheduled me for a 5 hour block appt. between 8 am - 1 pm. The technician called around 12:45 pm informing me he would be here in about 20 min. Upon arrival, he informed me he could not do anything since he did not have a ladder to get to the air conditioner. After waiting 5 hrs. I had to call the company again to reschedule another appt. They promised that the next appt. I would be the first appt. of the day so I wouldn't have to wait 5 hrs again. On the second appt date, the technician arrived after 2 hrs. from the start time of my appt. only to tell me he did not have the correct ladder needed to get to the air conditioning unit and that another technician was suppose to be on his way but it would be another hr. I waited another hour for the him to arrive and still no one came. This company clearly has no regards for their customers time. They are completely ill prepared for the work that they supposedly are experts in. On two occasions, they came unprepared and wasted hours of my time; I have never dealt with a more incompetent company as this.

This is the 3rd time in 2 years that I have had an appointment scheduled with Four Seasons (for which they give you a 4-5 hour window when they might show up) and for which they did not show up. Each time, I had to make arrangements to be home from work so that I could be there for the entire time, and each time I had to actually call them at the end of the scheduled timeframe to ask why they hadn't shown up. I called and their answer was "well, they're running late and haven't gotten to you yet" (this, after 4 hours of waiting) and that they had called some people to let them know, but not all. So, after 3 times I have learned my lesson and told them that I'm going to go elsewhere for my business. 45 minutes after I have cancelled the appointment and am out for the evening, the technician calls to tell me that he's running late -- so, they didn't even call him to tell him that I had cancelled the appointment. Very unprofessional.

There were some minor scheduling issues but they came out rather quickly and to my surprise sent two very well trained young guys whom were very professional. They worked well although the clean up of the olfd furnace seemed to be a problem. It was delayed and had to actually help another person take the old furnac casing out of my basement. But that was OK at the time. My only concern is that i have not seen a 60% savings in my heating bill, so I'm not sure whether that information was accurate. But they do make a good show.

I contacted customer service to request an appointment and was greeted by a very helpful employee who was able to schedule an appointment the same morning. The service technician actually arrived earlier than expected. He was very friendly and diagnosed my furnace issue quickly, providing a detailed explanation of the problem and what it would cost to repair. He performed the repairs very quickly and professionally. I would highly recommend Four Seasons to my friends and family.

My experience was fantastic. I highly recommend Four Seasons.

Our furnace wasn't firing, leaving us with no heat in 20 degree February weather. Four seasons was called and responsive within a couple of hours. The serviceman was polite and informative, and made sure he put shoe covers onto avoid tracking in snow and mud. He worked for a couple or hours repairing, cleaning and checking or safety/and or further damage. He gave me price quotes as we added service (the cleaning). I feel a got everything I paid for. It was a great experience over all.

Dominick and Steve were great. They worked from 10 AM until 11:30 PM to get the job completed, and said that this was the expected amount of time for the job to take. They gave us clear instructions on general maintenance and upkeep, answered all our questions and were extremely polite. I should note that my Dad was impressed at the job the guys did, especially that they made the vents look nice from the outside. The people who installed his side vents didn't make it look good, but Four Seasons put a nice cap on the vents so that if you are walking around the side of the house it's not nasty. Due to the melting snow there was a lot of muddy action in the basement but they threw down tarps to alleviate the mess, cleaned up after themselves and left the basement floor cleaner than it was when they got there! Four Seasons sent a different guy out about 5 days after the installation as a follow-up to make sure everything was properly installed and functioning correctly (there is no charge for this). He was also prompt and courteous. This company also does duct cleaning, and we will for sure be calling them to do that in the next few months. The only issue we had is that the guys unplugged the deep freeze and forgot to plug it back in. We didn't notice this until several days later and had to throw out $150 of food (I had just made a run to the store). We filled out the comment form provided by the man who did the follow-up, and he gave my husband the information on where to call to log the complaint. My husband called in the complaint immediately and was told that they would get back to us. It's been over a week since he called and we haven't heard anything yet, (which is why I gave a B instead of an A on Responsiveness). That was the only issue about the work and is minor in the scope of everything else that could have gone wrong! We are very pleased with this company and will definitely call them again, be it for general maintenance on the units they installed or for other services. UPDATE: 4/16/10 The company called me as soon as they saw my review on Angie's list as they wanted to wrap up the issue of the food we threw out due to the freezer being unplugged by the workers. Evidently the Angie's list review was seen before the other reports (phone and hand written), which is why there was no response to this issue at the time of my original post. They offered me 2 gift certificates to cover the cost of routine preventive maintenance, one which expires in March of 2011 and one which expires in March of 2012. Since I need to have this service done yearly anyway in order to keep the warranty active, this was a fair resolution. I'd like to revise my score to reflect "A" for responsiveness as they did deliver the certificates as promised, and in the time frame promised, and I believe they did respond immediately after seeing my Angie's list review. Thank you!

Great! I called Four Seasons because of their rating on Angie's List at 3:10 pm when I realized my furnace was not functioning. They said they could get someone to my place within the next couple hours and someone was there by 4:30 pm. He diagnosed the problem and showed me exactly what he did and what it meant and explained the issue with the pressure gage, that it had gotten stuck, and recommended I replace since it may act up again. However he also showed me how to diagnose and fix the same problem in the future so I opted out of replacing at that time. I appreciated how he explained everything he was doing and seeing and even taught me how to remedy on my own if the same thing happened again.

The Service Tech Robert was very honest,professional, and knowledgeable. Thoroughly explained why my 17yo furnace was not working and what my options and cost would be. I decided on having new furnace installed.The install crew showed up on time, approx. 4 hours after Robert called in order,.The two installers, Bo and Lucasz , did a great job. They were friendly, meticulous, and clean.The price was fair and the the service and workmanship were fantastic I highly recommend this company

Installers arrived on time (about 8:30 am) and finished the work at 10 pm. They didn't have a part they needed so work took about 2-3 hours longer than usual according to one of the installers. I wanted to pay with a check, but found out after work was completed that they don't accept checks. I missed this information on the quote. They should probably point this out to the customer at the time the quote is written. We are happy with the units, the price, warranty and 10 year free spring and fall service certificate. I would recommend Four Seasons to others.