Four Seasons Heating & Air Conditioning

Great. He showed up right on time and performed all the services we expected.

They did a terrific job. Prompt, clean, thorough and there was no hard sell/upsell. The great tech told me that the boiler was in good shape, just dirty, which he took care of during the visit. I would definitely use Four Seasons in the future and the Angie's Deal thing was great!

I called the customer service rep as I was concerned about the slight crack in the collector box to find out if they could order the part and the cost. Was told the part could be ordered and cost of repair would be an additional $300 to repair. They were back in a couple of days, however the part was shipped to the house and I discovered that the part was not nearly as costly as they originally thought. I called back and spoke to the customer rep and he was very apologetic and gave me an additional discount.

When Four seasons was done my home was much better my children slept well and so did me and my husband. Thank you Four Seasons for a great job. I am in Customer Service business and I am amazed at the service we were given. I would recamend them to all my friends and family. I was truely amazed at akll the things they pulled out of my ducts.

we purchased an older home five years ago. we knew the previous owners smoked in the house and that they also had many pets over the years. it seemed no matter how much we cleaned, the house seemed to still smell like it did when we bought it. we did some research and found that cleaning the air ducts might help. not knowing if they had ever been cleaned before, we thought we should give it a try. we called four seasons after seeing their method of air duct cleaning on a local morning tv show. their team of workers got busy right away. they were very friendly and extremely careful with the things in my house. i appreciated how they put corner protectors up around every corner, they wore booties, and even cleaned every vent. we were shocked to see how their system worked and even more shocked to see how much junk came out of our system. we found old doggie chew toys, and lots and lots of old dust. the whole process took several hours, but was well worth it. since having our ducts cleaned, we've noticed less of that old smell and it also seems like the house is less dusty. we are so happy we did it.

It went just great. My techs arrived about 15 minutes early, explained in detail how and what they were going to do, and then they went about it in a very professional and careful manner. I seriously thought that I would have to paint around the air duct covers afterwards because they were painted on the walls in some rooms, but these guys used razor blades and cut through the paint and did no damage at all. They were very careful and respectful of the furniture which had to be moved, and then when they were finished moved everything back to where it belonged.

The crew arrived on time and explained the process thoroughly. They were respectful of our home being sure to cover their shoes each time they entered the home and asking for permission to work on vent covers that were stuck in place etc. They completed the work within the time frame I was quoted and went over their findings and maintainence plan with me once they were finished. I was pleased with the work.

Bill, the technician, arrived on time for the initial appointments. When the furnace burners were not light he spent an hour trying to diagnose the problem then discovered the circuit board needed to be replaced for $595.

I logged on for the Angies list deal of $59.95 for the tune-up and was able to setup an appt right away. The technician was very helpful and explained everything he was doing in detail. He also let me know what the recommended maintenance is for both the ac and furnace. I would certainly use them again.

We called Four Seasons Htg&AC to schedule the work date with no hassles. The technician called ahead of time on the day the work was scheduled to alert us of his intended arrival time. The technician was quite proficient, taking the heating and blowing portions of the furnace completely apart, scraping, cleaning and vacuuming every inch of the furnace. With the furnace taken apart, the technician performed a soapy-water test of the heat exchanger searching for dangerous cracks. Thankfully, none was found. The technician suggested that we consider a new furnace because of the age of our existing furnace (25+ years) and the increased effeciencies that would result. The technician was clean and polite, offered his suggestions but was not pushy.

I purchased an Angie's List "Deal of the Day" for a pre-winter furnace inspection, so the price was great. The serviceman showed up as promised, and called ahead just before he arrived. He seemed very thorough and answered all my questions. Good service by any measure.

Four Seasons installed new air conditioner condensor on roof of our house and removed the old condensor. The salesman who came to our house was nice and professional, and he gave us the lowest quote. The installers were also very nice and professional, taking care to not leave any mess.

They are fine and I am very pleased with their company. They are very clean and professional. The installer said, " I just do it as someone how I would want to do it in my basement".

The Four Seasons representative was professional. He called within the window they told me and told me he would be there in about 30 min. He was. He cleaned and inspected both of my furnaces. He told me they were both in good shape, they were very dirty, but he cleaned them. Once of the furnaces needed a new part. we had the option of waiting until is failed or getting it replaced now. I felt he was honest in telling us, if he had to come back when it did break, we would have to pay a service call fee. He wasn't pushing us into anything, but explained that it would most likely not make it through the season..so we decide to replace it, and he had the part, so he did it then. Not complaints, I would recommend them.

Everything went great. They were very friendly, on time, and easy to schedule.

It was good experience. The tech was friendly. We were missing a valve cover and he gave us one off the truck free of charge.

They were very prompt, hardworking and thorough. It took them till 1:00 AM to finish up the work. Also they cleaned up well after the work.

Four Seasons did a great job. Our 7 year old a/c broke the week before - 90 degree heat, on a Sunday morning. We called another company out - their fix turned out to be temporary. The a/c was down again a week later. We called them back out for a return visit, but all they wanted to do was sell us a new unit...cost: $6,000. We needed to think about it. We felt like we probably did need a new unit but something didn't sit right with us and the repairman...we had some doubts. We joined Angie's List that afternoon and found Four Seasons with an excellent rating and excellent reviews. We called Four Seasons that same Sunday and they were out within 2 hours - wrote up an invoice for a new unit - $3800...savings: $1200! The installation took place two days later. They arrived on time, were efficient and cleaned up when the work was done. Since the work was done, I've called their office a few times with questions about the unit - each time I've found them to be courteous and knowledgeable and responsive. We'll definitely use this company again.

I asked Four Seasons to quote a Complete furnace-air conditioner-humidifyer package. The Price was one of three quotes that I got, their price was just slightly above our lowest quote but we chose Four Season for their reputation and the reports on Angies list. I asked that they come "the earlier the better" (the window they gave us was 9:00 am to 11:00 am) and the two installers came at 7:30 am (not a problem since we are early risers) and they left at 9:30 pm. The two men were neat, clean, efficient, and polite, the work area was left cleaner than when they started. These men even did some sheet metal work and it looks wonderfull. The onely Cons and they are little things, they did unplug some extension cords and failed to reconnect them.

I started with five bids & narrowed it to three. Four Seasons was the highest but had the best warranty, 12 year parts/labor. The sales rep recommended a Reem air handler and Lenox A/C unit for certain reasons. I told the sales rep that his price was too high but liked the warranty. He eventually came down about $900 so I went with them. I was told that the service tech's would arrive by 11am on Friday, the 16th of July. They showed up at 3.30pm. When I asked why they were so late, they said they were out until 1am the previous night (that morning) finishing a job. A condo owner wouldn't let them go home until they finished the job. That irritated me b/c I had taken the day off to be home for this. I had to make up the day on Saturday at 9am instead. I asked how long it would take to remove my air handler and install the new one and was quoted 8-12 hours (same was told to me by the sales mgr). Considering it was already 3.30pm, I told them they had until 8pm b/c my five and seven year old kids had to go to sleep by 8.30pm and the work required them to be right above the children's two rooms. At 8pm, they started cleaning up and told me they would be back first thing in the morning, around 8am which was perfect b/c I had to be downtown by 9am and leave the house by 8.30am. I specifically asked if they would be the same guys showing up to complete the job and they said yes, it would be them. I asked that question b/c we had a real bad experience with a major plumbing project in April because three different teams from the same plumbing company did not communicate and the job went sour. Next day, nobody showed up at 8am (as promised), 9am or 9.30am. At 10am, I see the van coming down the street. Two new guys get out. I asked what happened to the other team and was told they were assigned another job. So now I have to give the new guys the tour of the area and try to explain what the other guys had done, and I was already one hour late for work. The team leader tells me I don't have enough power in my attic to supply the unit and asked if I was told they would have to punch a hole in the wall and upgrade the electrical. I told him neither the sales rep or the team from the previous day said that was necessary and I said he needed to call someone to get his facts straight. He tried calling the installer from yesterday and after a couple attempts spoke to him on my driveway for ten minutes. Now he understood the air handler electrical had already been converted so no upgrade was necessary and he understood where the other team had left off. I asked him what time he thought he would be finished and he said around 3pm which was fine since my wife, parents, children, and myself had dinner reservations at 6pm at the Four Seasons Hotel to celebrate our anniversary. I went to work (downtown), 2 hours late. At 4.30pm, my wife called and said they were still at the house and didn't look close to finishing. We were told they needed another 2-3 hours. Our options were to have them come back Sunday and risk getting a third, new team and sleeping in the 90+ degree (plus 90% humidity) heat another night (and not knowing what time they'd show up) or cancel the anniversary dinner at the Four Seasons Hotel and have them finish the job. We opted to have them finish the job and canceled dinner. At 6.30pm, they finished. The team leader spent about 15-20 minutes telling me what they had done. I asked him if it was normal to complete a job for a 2? ton unit in roughly 14 hours. He responded (paraphrasing) that it was a tough job. And so, my wife and I spent our anniversary with Four Seasons Heating and Cooling rather than the Four Seasons Hotel for dinner. Nice. What bothers me most was the complete disrespect and lack of consideration for our time, their customer. I took a day off of work and wasted the day waiting around the house for them to show up, I was late to work the second day, my wife had to hang out at the house with the kids until 6.30pm, and we missed an important dinner that I had planned since April. We got late service on Friday b/c another customer monopolized their time on Thursday. That problem became our problem. But I don't blame the other customer. This is all the result of poor management decisions, specifically the person who assigned the two teams. The person who assigned the first team had to know they were coming into work late and they wouldn't be able to complete the job in one day. They should have assigned another team. I should have received a call with an explanation, an option to reschedule or another team should have been assigned. Then, assigning a new team with no knowledge of the job already done was mistake #3. Working thru our anniversary dinner was problem #4. And #5 was no follow up. We have not received a single call asking us about the service or apologizing for the 14 hour job. The unit has worked great since the install. The 12 year warranty is not a slam dunker though. I have to get routine maintenance on the units every year and save the receipts. If I cannot produce the receipts showing I've had routine cleaning service on the units each and every year, the warranty is void. So that should cost me about $80 a year even though i don't see why a new unit should need service for it's first three years. Four Seasons Heating & Cooling sold and installed the units properly but their utter lack of respect for customer's time and lack of follow up encourage a C rating from me. I've received better customer service from my regular service provider but I didn't go with them b/c their warranty was only 3 years and they were $200 more. Four Seasons though, will come out on holidays and weekends at no additional cost which I thought was a great deal too. I thought that maybe b/c they are such a big company, they had lost focus of what is important to their customers however, less than 12 hours after I first submitted this report on Angies's List, Larry from Four Seasons followed up with me and apologized for the punctuality problems and agreed they could have and should have done better. He had already spent the morning conducting a full investigation into the issues I had. He offered me compensation in the form of service for the next ten years! He told me that Four Seasons takes pride in making every customer happy. Even though there were missteps, he took the time to read this report, investigate, then call me on three separate occasions to insure I was satisfied. So I can honestly say if a problem happens, they will take care of it and make it right. Because he responded in under 12 hours, I upgraded the punctuality score, responsiveness, and professionalism by one grade each and overall score was adjusted as well because although vendors will make a mistake, how they respond to it says a whole lot about how they really conduct business and I would recommend them b/c if a problem happens, they will make it right and that is hugely important. Four Seasons really does believe it is important to listen to their customers and keep them happy. For that, I will go back to them every time.

Got a second estimate. Lo and behold - it was a broken wire - fixed for $75. I know I need a new system - but I will never deal with this company again. I am satisfied with the outcome.

I called Monday and they were able to schedule me for Wednesday between 8-1 which was very helpful. The service person called to let me know he would be there in approximately 45 minutes. He showed and explained to me what he did and gave me tips on my furnace filter and my ac unit outside. I am very happy with 4 Seasons all around and will definitely use them again.

The crew was great and I was pleased with them.

It did not go well. Around 4:00, Joe arrived and gave me an estimate for the work. He was polite and thorough in his explanation. While we thought the price was extremely high (based on everyone we spoke with about it, we were expecting $600-$800), we did decide to go with the company based on the above reasons. In addition, they offered a warranty and were available 24 hours, including holidays. We signed the contract with Joe. When the installers first arrived around 6:30 PM, I had run to the store to get some things we needed as we were cleaning out the basement after the flood. The first installers were rude to my partner who opened the door for them and let them begin working. When I did arrive, they were in the process of draining the old tank. They did not replace any of the piping above the tank as I had been told they would and they only put the tank on 2 cinder blocks instead of 4. When I asked them about that, they provided an excuse about the height on the ceiling and safety. They completed their work and left at 8:30 PM. At 9:30 PM, my partner and I were getting ready to go out (we had bought tickets to a show that night), when a beeping sounded. It was the carbon monoxide detector. We immediately got our pets out of the house and called Four Seasons who told us that they would send someone out to us, but there might be a charge. We also called Nicor. My partner was feeling dizzy, so Nicor called the Fire Department. When the Fire Department arrived, our CO level was at 24 (over 10 was dangerous) throughout the house. Nicor arrived and confirmed this reading. As the Fire Department began to air out the house, Nicor determined the cause of the problem. The hot water heater unit was leaking at one of the soldered joints and the pilot light to the unit inexplicably shut off after ten minutes meaning that CO was being pumped out, but there was no pilot light to burn it up. In addition, the Nicor rep, FD rep, and my neighbor (an electrician) all explained and pointed out to me the numerous problems with the installation that I had not seen previously. Bottom line: The unit was bad and the installation "was atrocious". At 11:15 PM, the Fire Department finished its work and we were allowed back in the house. At 11:30 PM, Nicor completed its work and left. At 11:45 PM, the Four Seasons rep arrived. My neighbor and I explained to him what the problem was and he agreed that a new unit as needed and the installation was not done properly. In order to get the new unit, he had to contact 2 managers at 11:30 at night in order to get permission to allow it. After this finally happened, he left. At 12:45 AM, the next crew arrived to install the replacement unit. Having had all of original installation the errors explained to me by Nicor, the FD, and my neighbor, I pointed out to Jaime and Benito exactly what I expected at the end of the installation. At 4:30 AM, the crew was finished and the work was satisfactory. During the process, my partner and I had several damages totaling $1142.89. This does not include the hot water heater. I contacted the company to receive fair compensation for what we were out, and after having spoken with the Vice President (who was very apologetic and polite), it became clear that we would not get what we were asking for. We asked for half of the cost of the installation (a total of $585) to help in covering the costs that we were out. His final offer was $250 and some free furnace cleanings. Needless to say, we were not comfortable with their techs coming in to work on our hot water heater anymore, let alone out furnace! And everything we went through, $250 was really an extreme slap in the face. After speaking to an attorney, he explained that based on the Four Seasons offer, unless we sought damages for the full $1142, it really would not be worth it after court fees, his fees, etc. I did not want the full amount, as I realize that the company did ultimately supply us with a working water heater installed the way they were contracted for. We elected not to pursue legal action at this time, although we are very angry that this water heater essentially cost us over $2200. Do NOT use this company. I would not wish them on the most evil of people. While the management may be polite, and salesmen might be fantastic, you apparently only have a 50/50 shot at having a good installer. And in this case, it could have easily lead to death.

My family and I arrived home Saturday evening, August 14, 2010 to the smell of gas. I turned off all our appliances, and air conditioner and quickly called our gas service provider. They dispatched a technician who identified and turned off the source of the gas leak at our hot water heater and furnace. After the technician left, we tried to turn on our air conditioner only to find it would only blow hot air. We had planned to replace our hot water heater, air conditioner and furnace one-by-one later this year, but they decided to beat us to the punch and retire early. Sunday morning, August 15, we called Four Seasons Heating & Air Conditioning. A live human being (not automated voice mail) answered and immediately put us in touch with Dennis. Dennis triaged our situation over the phone and scheduled a meeting at our home at 7:30 am the next morning to discuss product options and to get an actual look at our old HVAC system and water heater. Dennis arrived ON TIME (very rare but VERY welcome and appreciated.) He was knowledgeable, honest, professional and respectful. He explained everything, using terminology that my wife and I understood, and recommended products that would suit our home and lifestyle now and in the future. Dennis also informed us of all the cost saving options we could take advantage of. After my wife and I decided on an HVAC system and water heater, we scheduled to have installation preformed Wednesday morning, August 18 at 7:30 am. The installation technicians, Miguel and Fernando, arrived ON TIME. They were professional, and respectful of our home and stayed until the job was finished at 12:30 am Thursday morning. There were a few unexpected situations -- as is the case with any work preformed on a home -- but we were kept informed of incidents and job progress which made us feel very comfortable. When the work was finished Miguel asked if I had any questions and made sure I was aware of the functionality of the new system before he and his team left. Miguel and Fernando cleaned up before they left leaving my basement and back yard NEAT AS A PIN AND CLEAN AS A WHISTLE! My God, if all companies were as professional as Four Seasons they’d have some competition, but as far as I’m concerned they don’t. Four Seasons is the VERY BEST. Punctuality, professionalism, service and respect is as (or more) important as the actual purchased and Four Seasons is spot on. Four Seasons helped get us back to a normal way of life in a matter of 3 days from initial contact to finished job which is unheard of and rare in this day and age. We’ll be customers as long as we own a home in Illinois.