Four Seasons Heating & Air Conditioning

I submitted a request for service online and received a phone call within 30 minutes to schedule. I was setup with a day/time in the next 2 days! The technician called when he was on his way to my home. When he arrived he put on shoe booties and explained what he was going to do. It did not take him long for the service, about 20 minutes and he then asked if I would be interested in having my air ducts cleaned. We discussed the furnace and the operation of the unit. The technician did seem to be in a hurry since he told me he was supposed to have the day off and the office called him in for 2 service calls and I was his 3rd. I did feel like I didn't get the great service I had experienced with everyone else at this company. I'm not going to let this hinder my decision for the next time. I will call Four Season's again.

I had them service my heating system and the next day I had water flowing from the furnace. I called them back, a technician came and quoted me $320, and repaired the same. I still had water flowing and had to call them back. They had to come in four times and finally they replaced it, free of cost. They were very responsive and my house was never so warm in the winter like the last time. Only the first technician was a little difficult to deal with, but, the other 3 were extremely polite and never lost their cool. They cleaned the place before they left. They were rated very high online and I still recommend their services. Their prices were fair and I got a good deal. They were extremely professional and I will continue to use their services in future.

I got them off of Angie's List. Their fix worked. The house is nice and toasty. They came when they said they were going to come. They looked at the system and knew how to fix it immediately. They didn't complain about how strange my system was, like another company did. They did the job. They figured out what was needed and fixed the issue.

Both installers were professional. Instead of one day job it took them 2 days to complete as they found an issue with A/C coil but that is not their issue. They cleaned the place nicely after installation. The best thing I liked about this company that there is someone to answer call 24/7 and they have engineer on standby and will arrive to fix any issue within 3-4 hours. Plus they offer 20 year warranty so that is good to have. I am happy with their service. Also, Denis De Rosa sales rep was highly knowledgeable and explained to us why one of our rooms is little colder compared to other rooms. It has less insulation in the roof and lots of windows. We bought an older house with very old furnace. Denis also told us that we can use our A/C for couple of more years and it is newer but furnace needs to be changed. We will call him in couple of years to change the A/C. Nice job guy!

I had two different experiences with them, and one of them was better than the other. When I called, I was able to make an appointment really quickly. I thought they were a good value for the money. The second person that came out was really knowledgeable. The first person who came out wasn't experienced enough. They tried to sell me two furnaces too quickly. The second guy had more knowledge about pretty much everything, so I was very happy with him.

Four Seasons Home Services cleaned the air ducts in my home. Our home was built in 1924 and by the looks of the debris and dirt they pulled out they had never been cleaned before. The duct cleaners were in our home for about 5 hours and did a great job. We also had their handyman come out and turn a closet into a pantry in our hallway right off of our kitchen. The handyman charged by the hour but worked quickly. I was concerned never having used a handyman before as to whether or not they would kind of milk the clock but that was not the case. Was very pleased and will use again.

I found them on Angie's List because they were offering a special. I took advantage of the special. I had them come out at the end of October to do a furnace maintenance and check. They said everything was fine, but they found a crack in the board. They came back a couple of days later and replace that board. Everything was fine until the early part of January. I called them back out, and they said it was the fuse. They relaced the fuse and it worked for a couple of days. I had to call them back. The next time they came out they said there were cracks in the heat exchange that could not be fixed. I ended up having to get a new furnace. They came back the next day to install it. While they were here they found a problem with the A/C. I had them fix that too which was another additional cost. I was very upset because I had already spent nearly $600.00 prior. They accomodated me by applying the $600.00 to the cost of the new furnace. I wished they could have addressed this problem the first time. I called customer service and the guy was really apologetic. They are a bit pricey. I think I could have gotten a better deal some place else, but I didn't have time to shop. I did like the fact that all the repair men that came were very professional. I had no problem with them. They came on time and explained everything to me. I asked tham a lot of questions and they were very patient and spent time with me. The installer did a beautiful job installing the furnace. He took his time and it looks great. They responded to my calls very quickly.

They came out for multiple visits. My husband handled the interaction and payment. I will say that it was probably one of the worst experiences of our lives. One of their repairmen tried to blackmail us a week before Christmas, saying that our entire water heater had to be replaced, or we wouldn't have hot water until after Christmas. He couldn't find the part that we needed to replace on the pump. I called my husband at work, and he said not to pay for a new water heater. He took a look at it when we got home, and he ordered the part himself. It arrived 24 hours later, and my husband installed itself with help from the company that manufactured the part. Everything was up and running after that. We reported it to Four Seasons, and they said they disciplined the repairman accordingly. It was a pretty nasty situation. It really seemed like he was trying to take advantage of us, not realizing that my husband knows quite a bit about this area. The repair guy who came out accidentally flipped our sump pump switch, so we had sewage backing up into our house two days later. We had to have raw sewage removed from our house literally days before Christmas. Our family was coming into town to stay with us. Their service people were extraordinarily apologetic, and they refunded us over $500. We had already paid for the part, so they refunded that money. They called both my husband and myself multiple times. We would never use their service again. To their credit, they were very apologetic. I believe that they don't train their people to extort people days for their Christmas. They definitely came out quickly, and they responded to our issues in a timely manner. I don't think they're the kind of company you want to use unless you know something about heating repair yourself. They take advantage of people who might not know better. I feel like he profiled us and assumed that my husband wasn't the sort of guy who knows his way around heating systems. You need to keep an eye on them. You shouldn't take their word for it. You should at least get a second opinion. They did try to make things right, but I can only imagine how many people they've ripped off.

I took advantage of Angie's Big Deal 20+ point certified fall furnace tune-up, but didn't schedule it till a week ago. I was given a window of 1-6pm on 2/12 and was told that the service tech would call before he showed up. Justin called a little before 1, and pulled into my driveway soon after. He checked my furnace, humidifier, went back out to get his shop vac and vacuumed the inside of my furnace. Friendly, professional, I'd use them again!

They had done our heating before, and they were very good. They were here a long time and they paid attention to detail. They did not leave until the work was done. We wanted to stay with the same company, so we called them. It was supposed to be a very quiet air conditioner. When they were done it was late at night already. The air conditioner was not quiet and I did not see the noise level different. We mentioned it to the person who was installing it. It was cold and not the ideal condition to install an air conditioner. I thought we would have to address the matter in the spring when we actually started using it. That was my only disappointment with them. They had claimed that the unit would be the quietest one, but it was not. He just shrugged his shoulders and went about his business. No one ever called back or followed through.

Good service, very professional and thorough. Inspected the furnace, cleaned the furnace and found the problem of why the furnace would not light (and run).

This was the second company we tried but we were dissatisfied. A salesperson came out to our house and made a lot of promises, but the workers that came out told us that it wasn?t possible so they left. I think the person that would do the work should come to the house for the estimate because this is the second time this has happened to me. They were very responsive and they always called me right back.

The problem began when power was restored after a power outage due to a snowstorm. The house was not warming up. My son-in-law checked it and gave me several areas that could be causing this problem. This was 2/2 late evening, today 2/3 I checked Angie's list and BBB and found Four Seasons which is close and has high ratings. They responded quickly. Service fee was $79.00. The estimate for the replacement was $798 with a service warranty or $650.00 w/o it. The unit was manufactured in 2003. I told him that I needed to check with my son-in-law, which I did. I am handicapped in a wheelchair, retired and caring for a mentally challenged grand-daughter. I HAVE BEEN WIDOWED FOR MANY MANY YEARS AND KNOW ONLY TOO WELL HOW WOMEN ARE EXPLOITED FOR ANY TYPE OF REPAIR. THAT IS THE REASON I JOINED ANGIE'S LIST. My son-in-law contacted someone he knew at another company, called me back and told me to pay the service fee and not make the repair. The other company came checked the blower fan - nothing is wrong with it. They literally tweaked some part and the furnace is working fine. The second company also put in a new thermostat (which I requested) in addition to fixing the furnace and the total was only $150.00. I cannot substantiate any of the stories that they had but among other repair companies FourSeasons is not recommended. I thought that I would advise you that four seasons did contact me on Saturday after reading this report and apologized for the incident and advised me that they would investigate. They called back and said that then repairman legitimately believed that the blower fan was the problem and that he was not trying to rip me off. They further stated that I would be refunded the amount of the service call and again apologized.

It went fine, but there was damage to my wall, floor trim and door trim. It was a tight fit, but no offer was made to repair or reduce invoice to cover repair costs. Quality rep called days later and I told them about it. Had to make another appointment for them to come out and take pictures and fill out a report. It's been weeks and I haven't heard from them. UPDATE: The Home Services Division finally came back out and repaired the damage upon installation. They did a very good job of patching the walls and trim and repainting..

Overall they were very prompt and courteous. The only difficulty was the technician had very basic english skills, so it was difficult to talk about the issue or to get his opinion on how to move forward.

It was good. We had been using another service. They at three in the morning, they have 24 hour emergency service, to replace the igniter. It has been fine so far. They do follow up after they have been here. If it is their fault or a faulty part they do not charge for the service call.

I scheduled an appointment with Four Seasons for a Technical Inspection for $79. They were to inspect my system, point out any deficiencies, and advise me of their findings. This was scheduled for an 8AM - 12N window on 1/5/11. I took the day off work, and drove through rush hour traffic (I hate driving rush hour!) in order to keep my appointment. At around 8:30 I was called by a man (sorry, forgot his name) who told me that they didn't do that sort of thing. I told him that I only wanted them to advise me on deficiencies in my system. He replied that they don't know Chicago Building Codes, that they do an install and then fix whatever the Building Inspector tells them needs to be fixed. So this company totally wasted my time, and apparently the time of numerous people for whom a second and third visit is necessary, to 'fix what the inspector tells us to.'

They were very thorough and professional.

The salesman was honest and knowledgeable. The quote presented was very competitive based on several other quotes. The men arrived on the day and time agreed upon - they were able to accomodate my request for a Saturday installation. The installation was very detailed and the handiwork was excellent. The workers cleaned up after their work. All in all, the job was performed efficiently and neatly. We are very pleased with the new furnace. We also were very pleased that 4 Seasons included the 15 year equipment and service guarantee!!

They did fine. They did a good job and worked hard. It took them quite a long time to complete the task but they stuck with it and did it right.

This was purchased as an Angie's List special - Fall furnace tune-up. I was somewhat skeptical since they are a large company, the profit margin was low and I thought they would do a quick once over. However, the scheduling was easy, and the service person was prompt, thorough and professional. He took the time to explain the process and I was impressed with their service from start to finish. Definitely would use again.

During a cold night, our furnace stopped working. I called Four Seasons and a technician was here within about 30 minutes. After diagnosing the porblem, he gave me a quote to either fix the problem or to replace the furnace. Although it was more expensive, I decided to go with a new furnace (tax credit & nicor rebate!). The installers were prompt, professional and clean. The next day someone from four seasons called and offered the duct cleaning service at a discounted price. Since I had never done that, I decided it was best to do that as well. Overall, I felt it went really well and I recveived a good value. I would highly recommend them.

Showed up on the property 10 minutes before schedule. Laid down tarps in the interior of the home to collect any debris that fell from the operations performed, and to prevent dirt being tracked in from the outdoors. Made the installations in a professional workmanlike manner. The crew of 3 cleaned up after themselves prior to leaving the premises. The workermen were all clean and neat in appearance and clothing, were very friendly and personable, they all made you feel comfortable in having them on your property and in your home.

Last week our furnace went out in the middle of the night and I called Four Seasons Heating & Air Conditioning. The service technician arrived at our house in a very timely manner and was friendly and professional. He was even considerate of my sleeping child. It turned out that the motor on the furnace was bad. It cost $400 to replace, which I thought was a very fair price. There was no additional charge for the emergency visit. The service tech had the problem fixed in a short amount of time. All in all, I was more than pleased with my experience with Four Seasons!

The first technician, Ahmed, that came was overweight, and announced that he would not climb his ladder to look at the unit on the roof. The second technician, Leonel "Leo," that came didn't realize that I had a friend who lives in a nearby building. She had a clear a view of him, and she let me know that he ate a sandwich and did not look at the unit whatsoever. However, the second technician had a grand speech for me about how much work needed to be done. They said they put in 2 pounds R22 which is now a banned product that they cannot put into an AC. Leo said booties were worn at all times while in home, and he wasn’t in my home. He was on my roof. What a liar. I called the company to report this liar, and they then sent a third technician. The third technician claimed that he took the unit apart, and that it was leaking Freon. He also claimed that the unit was on its last legs. I wasn't inclined to believe him due to my previous experiences with this company, so I called a different provider. The technician from this more honest company told me that I only needed a $7 belt replaced. Today is June 21, 2011. The unit is working just fine 5 years later. I got charged $119.95 and nothing for the 2nd time. The owner did sound very sincere when explained the situation in the past. I feel I owe it to the owner to share this experience; he didn’t do it to me it was his employees. If he’s interested, I would be happy to take my $130.00 and I would offer to copy my receipts. Yellow should be for accounting, pink should be for customer. So the first guy, gave me the wrong accounting yellow copy 2nd guy gave me the pink color; just another incompetent move.