Four Seasons Heating & Air Conditioning

We have used Four seasons for years and will never call them again. The prices are crazy! They are way too big for their own good at this point. They charged us $350 to diagnose a problem they never fully corrected. They cleaned the coils outside and changed the filter basic maintenance stuff. They tried to say I needed to spend $900 to find and fix a freon leak. To top it off even though they did do some work, they left us with the same problem that we had called then for originally. which was water coming out of the air unit in the basement. The key word seemed to be "up sell". I literally felt ripped off. We called someone else (report to come next) and got the problem corrected for $45.00. Unless you want to throw money away call someone else.

I liked the fact that they have a 24-hour service and they are prompt. I would use their service in the future.

They gave us a longterm warranty if we had the unit serviced annually by someone properly licensed. When I checked the weather report, I scheduled the appointment for nice weather. They called to cancel stating that the weather was not going to cooperate (even though it was nice). When they did reschedule with me, they ended up cancelling because they had overbooked themselves. I'm currently frustrated with trying to get the regular maintenance done on my A/C, and two half days of work were affected by this. While we were overall pleased w/ the installation, the followup had been difficult. While I had these challenges trying to get my ac services, the third time around they really followed through. They made sure they serviced the unit the day they scheduled. They apologized for the earlier inconviences. The service technicians were very professional. I think we are back on track with using 4 Seasons in the future.

Their price was competitive. They worked with me to arrange things and to make sure I understand what I was getting. It went well overall. The only problem I had with them is that, a couple of technicians were here fairly late at night. That?s why the installation took longer and they anticipated and because of that we had couple of minor glitches in getting everything operated. I would use them in the future.

They are kind of big company. I submit an email inquiry and someone called me. The overall work was good. The workers that came out were nice and efficient.

I don't have any complaints about them. It wasn't an emergency, but eventually it could have become a problem. I have had coupons from them before. They are very responsive when you make appointments with them to come out. It was expensive. It was not a cheap deal. It was through Angie's List that I had gotten the coupon for them to inspect the heater. I think they are pretty thorough. The igniter on my heater showed that it was low, but they didn't have to actually replace it. They didn't push me to replace it. A few months later I went ahead and replaced it. Because he had come out previously and told me what was wrong, they didn't charge me for the visit to come out. They just charged me for the replacement part. That was about $200.00.

Terrible customer service. We called them when our heat went out during the big blizzard/snow storm in February of this year. Needless to say, it was a bad situation. So, with all of their ads on TV, I called Four Seasons. I was promptly told that if I was not one of their established customers with a service agreement, I was not getting any same day service. In shock, I asked her if I had heard that right and the girl confirmed it. I asked if it was because they were busy. She didn't say "no we're too busy" and didn't say, "We can get to you in a few hours," she just in basic terms told me to forget it unless I was on one of their service contracts.. So, I did. I called a local company that first told me over the phone to unblock the vents from the side of the house (and they were right with this simple advice that took them 30 seconds to diagnose and explain to me how to handle.) While that got the furnace running, another part had blown out while the furnace struggled with that, so I called the local place back and they were out within an hour. I truly do not understand why a business such as Four Seasons spends so much money on advertising just to treat people with such disdain when they call. This is probably what happens when a company gets so big, it forgets that customer service is what makes a company successful. But, I have to say, thanks to them, I have found a very responsive and reputable local company. MY RESPONSE TO THEIR RESPONSE: You couldn't come because it was "mandated by law enforcement"??? Really? It didn't stop other providers from servicing clients, including the company that made it to my house apparently evading law enforcement all along the way. You would be happy to email me a copy of the phone conversation? That is borderline creepy. Yes, you did call me and left a message recently after I posted this, but, like you told me the day my heat was out, I really don't want to help you out right now.

The first time we used this service was during a heatwave when our AC went out. After calling a number of service provided that suggested, some not quite politely, that we crawl under rocks and wait for autumn, Four Seasons said "we're busy, but we'll find someone who can help you." We had somebody at our door later that same day. Now, Four Seasons is big and perhaps is better equipped to handle a crush like that, but I appreciated their effort and approach. We had them install a new furnace last year and a new water heater this year. The work on both was very good, particularly on the furnace. They unexpectedly had to rebuild the entire AC casing, working late into the evening without complaint. It was a tough job. The products have operated excellently and the crews cleaned up after themselves and answered all my questions, even trying to explain to me the mystery of that humidifier dial and how to properly set it. (Sadly, I promptly forgot.) For each job, I obtained several estimates. The estimates ran a bit higher than some competitors, but I'm willing to pay a bit more for good work, and service you can count on. In fact, a competitor offered to provide me a fake contract so I could get a larger tax refund. That eliminated that that estimate. I figured if they could lie to others they could just as easily lie to me.

Four Seasons came to my home for duct cleaning. They were punctual and very personable. It was a big job, they were here for hours and were very clean and careful. They treated myself and my home with respect and had that old fashioned work ethic. It turned out to be a good experience and I would recommend this company very highly. Once in your home it becomes apparent that their reputation is very important and they are careful to leave a good impression and a sense of trust with the client.

On the afternoon December 30, 2010 our furnace suddenly would not deliver heat. By 7PM I was looking for someone who could come out that evening and found 4 Seasons. When I called, the customer service agent said they could have someone out in 2-3 hours. Well, 9 PM came. Then 10 PM. Then 11 PM. No service tech and no phone call explaining to me why nobody was here yet. So I called them back and the agent apologized and said the tech was still working on other customers in the queue and said it could be another 2-3 hours. She had no answer when I asked why I was given the original 2-3 hour time estimate. At that point, it was unseasonably warm outside and we had space heaters that could keep us warm enough overnight, so I scheduled for early the next day. The tech showed up the next day within the allotted time and got to work. It didn't take him very long to figure out that the igniter needed to be replaced. The estimate was outrageous, but we needed heat and I already had the sunk cost of the trip charge. I was charged $289 to replace a $20 part. (He left the box behind and I later looked up the part number on Google and found multiple sellers of the igniter he installed for between $18 and $21). The only reason my grade isn't worse is that the installer did a good job. My real dissatisfaction is with the rip-off price (I talked to another HVAC company recently that does the same job for $120) and the lack of customer service (and truth) on the front end. They will not be getting my business ever again.

They found out that one of the furnaces had a crack. It had to be replaced. I called them on an emergency basis and they came out that day and replaced it on an emergency basis. They were very punctual and very professional. My experience with them was very good.

I had to leave for work. I had another worker at my house, so he let the HVAC service man in to inspect the furnaces. I received several phone calls from Four Seasons. He told me the furnaces were leaking and that I needed 2 new furnaces. He wanted to know if I wanted him to continue with the inspection. I told him I did and asked if he would leave me specific information about the issues. His comments on the report he left were very vague. Four Seasons wanted to send a sales person out to my house. At first I agreed, but then changed my mind. I had an independent HVAC company out to do some duct work. They also checked the furances and found they were working just fine. I can't help but think that Four Seasons was trying to make a sale rather than doing the job they were hired to do. I later found out the technician makes quite a nice spiff if he sells a furnace because of a routine inspection service. I would not hire Four Seasons in the future.

It all went well from start to finish, and they made compensation for a missed judgment on their estimator's part, or the installer saw the job differently than the estimator. I'm not faulting anyone here. Job was completed and I'm happy with results. They made sure I had heat in the house since they had to return the next day to finish the job of installing the A/C.

I was pleasantly surprised when the service technician arrived right at the beginning of the service window. He worked quietly and efficiently and provided my furnace with some much needed attention. He also provided me with a couple of gift cards for their services, which was very nice. I would definitely use this service again.

Excellent. I'd recommend our salesman, John O'Brien (708-768-3016). He did come out a second time to check if the chimney liner was needed (it was) and if the two stage furnace would work well in our old house. The two installers started at 9am and left at 6:30pm. They were very thorough, professional, and worked very hard. They asked questions and explained things as they went along. The reconstructed the plenum, installed the chimney liner, replaced the furnace and air conditioning unit. The reinforced the vent hanging from the ceiling as it was sagging. They replaced circuits for the air conditioner and switch boxes where needed. They went into the crawl space and added pipe into the sump pump pit. They cleaned up everything very well. The inspection two days later was just fine. Highly recommended.

The work was fine. They showed me where the filters were on the furnaces; they informed me that the system wasn't the best. It's a mixed result. The operators were abrupt when I made my calls to the company. The service people they sent were a little abrupt and brusk, so that didn't make me that comfortable in working with them. The rates seemed reasonable, though. I wouldn't use them again, except that I have a contract with them. If they had been more pleasant, I would definitely keep using them.

The work went very well, and the price was very competitive. They were quick, expedient and easy, and they came when I needed them. The unit had not been cleaned in probably several years, and they did the maintenance. I had them clean the furnaces and the vents. I was very pleased. They have offices in many cities. They have a central switchboard, and they switch the request to the appropriate location based on our address. They were fairly straight and did consistent work. The guys were knowledgeable. They were clean, neat and respectful of my apartment. I have a high-efficiency furnace. They cleaned and dusted and re-calibrated the heating system. I had a special coupon too. The tune up was about $89. They knocked off $100 from the cleaning of the vent system. I also asked them for a quote for air conditioning.

The quote that Four Seasons Heating & Cooling Company gave me was slightly lower than another company that I had contacted. I thought that the person who came out seemed to be only concerned all about the price. Even though he talked about the service, he did not point out something with regards to a problem with the existing venting. It was a pretty critical problem and the existing venting needed to be replaced with the installation of the new unit. Everyone else who came out to give me an estimate had noticed it but the person from Four Seasons Heating & Cooling Company. That was part of the reason why I decided not to go with them even when I knew that their price was lower.

Kevin removed a sensor and stuck his finger in the hole and from that determined that the heat exchanger was cracked and the furnace was inoperable and unsafe (he did not use a scope to check the heat exchanger visually). He quoted me a price of $4300 for a new furnace. I told Kevin my wife had just been laid off and our only source of income was gone. He then lowered the price to $4100. I told him we couldn't afford a new furnace right now and he offered zero % financing, but the price goes up $900. After more talking the price came down to $3500, but only if I signed right now. The high pressure sales job and scare tactics reminded me of a sleazy used car salesman. I told Kevin I did not feel comfortable making a large financial decision without research and price checking. He told me the price was only good for tonight (at this time after 8:00PM). I told him I understood, but I needed to think his offer over. The next day I had another HVAC company come out and inspect the furnace to get second opinion. The furnace started right up, was thoroughly inspected and it was determined that there were no dangerous heat exchanger cracks. I know I will eventually need a new furnace, but because of my current financial situation I especially resent the harsh and unprofessional tactics employed by Four Seasons. If not for my financial situation I probably would have fallen for this sales ruse. Update - The reason I did not offer Four Seasons a chance to re-examine my furnace is because I lost all trust in them. I was not offered to have the other contractor present at the re-examination. The bottom line is if they would have attempted to truly evaluate my furnace the first time and didn't go straight into high pressure sales mode, I probably would have bought a new furnace from them. However, after my original experience I do not feel like a can trust what they say. I would love to know the proper methods of checking a furnace for a cracked heat exchanger and not just gut feelings.

They did the air ducts free of charge. We chose them because of the Angie's List reading. We had them come in and give us an estimate. We had 3 companies come in and we picked them. They were right on with the pricing. They actually worked more than 8 hours a day to install everything. They were here until 8:30 at night, worked a long day and got everything up in running. They also installed an additional humidifier on the furnace which we didn't have before. They actually provide free service for air conditioning and furnace twice a year. We've got 24 hour on calls so if we have a problem they'll come anytime night or day including weekends at no extra charge. It was one of the deciding factors why we went with them.

My home was not getting warm and even though the furnace seemed to be working it would only stay on for a short time and then would turn off. I called 4 seasons and they came out within 3 hrs. The technician was courteous and explained the problem to me. The system needed to be cleaned. He cleaned it and it worked fine. He also gave me several helpful tips.

Everything went very well. It was a holiday weekend and there was no extra charge to come out and install it. Any issues that I did have they were able to get right back out and fix them. They were very clean and efficient with their work and I'm very happy with the service.

They were great, from quote to install. Received quote on day 1, decided to use them on day 2, they installed on day 3. Installers were friendly, knowledgeable, clean, thorough and did a great job. Price was very competitive (lowest in class of furnace) and the warrenty was 50% longer than competitors.

They were very good. They were punctual, did the job promptly and kept me informed, about what they did. They were very professional and I liked their services. I will continue to use them in future.

I had them inspect a boiler at one house and inspect a furnace at the other. The service was good for the boiler, but when the furnace went out in December, I called another company out, and everything they found indicated that Four Seasons didn?t do all of the work noted in the Big Deal. There were cracks in the furnace. If they had done an inspection, they would have seen the cracks. This other company also found debris, which indicates that the cleaning was not done at all.