Four Seasons Heating & Air Conditioning

I woke up to a very leaky hot water heater on 11-15. After checking Angie's list I decided to call Four Seasons as they had done some work for me in the past. The man who took the call was extremely helpful on the phone and explained their product and service in detail. We scheduled for the same day service. Hours later and on time I received a call from the tech named Luke. He was very professional and friendly. He called to give me an exact time he would be there. I was at work so I had to have my Mom stay at the house. Luke arrived on time and did the work that needed to be done. He was careful not to make a mess which is very important to me. He took great care not to dirty my carpet and floor. I called the house to see how things were going and he spoke to me about the heater and it's operation. Long story short Luke was awesome!! When I got home it looked like no one was ever there except for my new hot water heater and the new copper pipe he installed. The whole procedure was seamless and perfect. I was very happy with them.

They came out on time and did the work just fine.

I had a very good experience as expected from this company.

I called Four Seasons in the morning, and they came that very afternoon, during the time window they specified. This was great service, because the other company I called a few days before never showed up! The serviceman arrived on time, was very professional and seemed very knowledgeable, quickly diagnosed the problem, and was able to fix it by removing a clogged piece in a section of the waterline. They accepted a $25 off coupon, which made the service call extremely reasonable. I would definitely call Four Seasons again, this was a great experience.

The serviceman (Jason Hardrict) was friendly and very knowledgable. With the numerous a/c units on the roof of the building and none of them running at the time, it took Jason a few minutes to find my unit. Something that became a chore for other repairmen I used in the past. After finishing he answered all my questions and didnt seem annoyed by the "simple" questions.

It was the first time we had used the. They were very good. They were prompt and reasonably priced.

James, was extremely courteous, professional, on time, explained how the window and screen worked in great detail and did a great job. The job could not have been done better by anyone, this is as good as it gets!

We had a emergency situation with a gas leak which had our gas line shut off by nicor. Called to have someone come out at 1:00 and the were able to have someone come out same day at 6 pm. Technician who came out was great (cody) had our heat up and running by 11:00. Answered every question we had and kept us informed of progress. We will definitely use them again for maintenance on furnace and ac.

The company doesn't seem very good on price... but it's fair. Overall, they were extremely responsive and were able to complete the installation from start to finish in 3 days - allowing me to still apply for the Comed/Nicor rebates available at the time. I wasn't extremely satisfied with the work of the first crew that came in. They were scheduled to complete in one day, but had to finish the next (not so bad). It just seemed like the finished product was a little bit shoddy (where connections had to be made, holes drilled, etc.). I called, and they sent another service person out the next day. He discovered that the original crew had knocked out the my air register connection in the attic; and that accounted for the low air pressure I was getting though the system. He also resealed a few items, and made things a little "cleaner". Since having the installation, I've used the air successfully in the summer, and the heat works quite well. I still have one side of the house that gets way warmer/cooler than the other, but I'm not 100% sure if that's because of another poor or loose connection that I have yet to discover, or just the way my house is set up. It can be up to a 10 degree difference at times. In the end, I'm still left feeling that the installation could have had a little more time and quality put into it; however, things work - and that's what's ultimately important. I also financed a portion of the installation, and the people from the office were also extremely helpful in getting that explained and set up.

The serviceman called ahead to inform me he was on the way and came on time was polite showed proper ID was not eager to rush inside until invited I lead him to the furnance proceeded to ask me the problem and checked the furnance for any problems before ignighting the flame foe saftey problems when lite he figured out the problem quickly proceeded to fix it and explaining and showing me how it was repaired and why he answered all my curious questions with lots of patience

Last year I did not have my maintenance done on my furnace and ended up with an emergency call (to four seasons). This year I made sure to get my maintenance visit done. I called and made appointment. The service tech called about 30 minutes before he came. He worked really hard, answered all my questions and was very nice (not a creepy service guy who talks down to women). I had a coupon and after everything was complete - it was the cost on the coupon. No selling me other parts and services or anything like that. And there is a no breakdown guarantee that I hope I don't have to test! This is the 3rd time I've used this company and I'm impressed.

At 6:30pm Ricardo and Maclobio arrived here in Glenview , from the south side, with the furnace, and worked furiously until 12:30am to get the unit operational before the cold night air exerted its grip. This included building a shallow sheet steel cosmetic platform for the furnace, as its footprint was smaller that the old one, and the floor tiling did not extend underneath the old unit, so an ugly cement floor border around the new one would otherwise have been unavoidable. This was a nice free touch! The men worked non stop, as neatly and cleanly as possible, using bootees and drop sheets, and left no trace of their visit apart from the new furnace. All the equipment works fine, as I later told a follow-up caller from 4S customer service. This was a good experience, for which I thank Angie's List - much different from my last encounter with a bad HVAC outfit. Be aware that there are about four HVAC companies calling themselves "Four Seasons". Make sure you call the right people - the only company with an A rating, which I am happy to endorse.

Work completed in one day as promised.

The repair portion went very well. They sent a technician out within two hours of my initial call, and he diagnosed the problem and ordered a part for next day installation. The cost was higher than comparable companies, but their reviews were good and I needed to get the furnace fixed quickly, so I went ahead with the repair. I had a problem with the billing that took a week to straighten out. I explained to the company that this was in a condominium that I own but do not live in, so all bills should go to me instead of the tenants who are living there. The first day of the repairs went fine, and the technician called me to charge half of the repair to my credit card. The next day a different technician called me before arriving at the unit and I explained again that he should contact the tenant for access to the unit and then contact me to settle the remainder of the bill. The technician ended up charging my tenant's credit card instead of mine. When I contacted the company to get it fixed, we played phone tag for several days. They would call after 5:00 PM when the accounting folks had already left. I would call back only to be told that the accounting folks had already left. I emailed them in frustration asking for this to be straightened out, and got a voice mail soon after promising that I would receive a call the next morning by 9:00. The next morning, they didn't call. I ended up contacting someone in their accounting department directly and working with them to correct the billing issue. For what they charge, I should not have to hound them as much as I did to correct a simple error.

From start to finish working with Command Service was a good experience. Steve did the estimate for me. He gave me several options and explained the difference between each model. He looked at the current system and setup, and took measurements needed to make an estimate. I was having problems with a humidifier that was already installed and he gave me several options to correct it. He took all the information gathered back to the office to write up a proposed estimate. His proposal was emailed to me within a couple of days. I had a few questions after we met and Steve answered them promptly and thoroughly. I had three other estimates besides Command Service and decided I was most comfortable with them. Their estimate was in the middle range of the 4 estimates I received.The day of installation started off a little rocky but not because of anything the company did. They were having problems with the truck used for jobs. They called first thing in the morning to let me know what was going on and kept me updated with several more calls. They arrived only about an hour to an hour and a half late, which wasn't bad considering the problem. Once they were there everything went smoothly and quickly. Everything was completed satisfactorily that day except for the final system check because the weather was not warm enough for an accurate check. They will come back next year when the weather is warmer. I also requested that they do the yearly cleaning/maintenance on the furnace. They were happy to do this. I am happy with the work done by Command Service and will continue to use them in the future,

The technician was very professional and thorough. He arrived during the specified appointment time and took off his shoes when he entered, even though I didn't request that of him. He spent a good amount of time testing, cleaning and inspecting the inside of my furnace. When he was done, he showed me specific areas that could become concerns and answered all my questions about areas I was unfamiliar with regarding my particular furnace.

They were very thorough, reasonably priced and thought this was a good experience.

Four Seasons showed up promptly and the two-person team performed a fine job. Very professional, clean, informative. Willing to answer all questions. Explained process in detail and made sure I understood everything. The guys removed all vent covers and returns and performed a thorough cleaning. Afterward, they showed me the results in the HEPA vacuum (outside, so that the dust did not get back into the house). Price seems right on the mark for a quality job (as opposed to the $99 "teaser" rates that end up costing $600 or more in the end). Of course, like most of us, I would have been even happier if I'd been able to save another $50, but that has nothing to do with the quality of the job, which was very good. The guys were cordial, polite and efficient. Only minor gripe is that I did have to double-check some areas around the furnace where I found a few sharp screws that must have fallen out of one of the guy's pockets during the cleaning. Not a big deal, but anyone with little kids has to be extra vigilant about stuff like that. Otherwise, a top-notch job by a professional company. Oh, and they did follow up with a call a few hours afterward to ask me how things went.

It was a lot of work but the technician knew what he was doing and installed it without any problems the furnace inspector said that Four Seasons has a high rating in Skokie--a good reputation. Thats always good to hear. My husband is so delighted with this furnace, everything working good, Safe and warm. F Also, a reasonable price . Were just delighted with this professional company.

I was very pleased with the service. They were timely and neat and clean. They were happy to explain exactly what the 20 points were and spent about hour to an hour half ago. He took care of what needed be done. I’ve continued using and I am planning to use them again this year too. But their prices have gone up over time. They came at the time he said and called before he came.

They did a good job, and I was satisfied with the work.

Everything went well. They were on time and were good with their communication.

Called to make an appointment. Customer service was excellent and friendly. Technician came out to the house and immediately put on shoe covers. He went down to the utility room and began working. When he finished he advised us that our furnace is getting old, but we should be able to get another year or two. Some parts were starting to show a lot of wear. He did not try to up-sell us on anything - which is appreciated. He was very polite and professional and clean.

It was excellent! They workers were clean, personable, and took pride in their work.

I contacted several different companies for replacement of my forced air heating and central air units. The salesman, Garold, was quite professional and knowledgeable. He was able to show me several options that would be suitable depending on my budget. Since I told him I was only going to be in the house for 5 years he didn't try to push a higher cost high efficiency unit explaining that the additional cost would not be recouped in energy savings over such a short time. He also explained that the company will install a flexible chimney liner for the furnace & water heater. I told to him that he was the first bid and I felt it was important that I receive a couple more before making a decision. He was understanding and didn't use any high pressure tactics to get me to sign right away. He didn't have to. The bid he gave was considerably lower than a second bid for the identical make and models, as well as a third bid for comparable equipment. The installers, Brian and Carlos were hard working and careful not to scratch the floors while moving things in & out. Brian explained to me what was being done & why. He was quite patient with my constant interruptions. All told the installation looks very good and runs great! Even the inspector for the building department said the job had been done better than many he has seen. One issue, a minor one, is that the time for the installation was underestimated. I was told at arrival it would be about 11 hours. It took 18. I was getting concerned that I would be w/o heat overnight but they stayed until the job was completed. I think it should have been divided over 2 days. The first day replace the furnace and get it running. Then come back to install the A/C.