First Class Care by Mom's Best Friend is the premier full service domestic placement agency in Illinois. First Class Care places exceptional nannies, newborn care specialists, babysitters, housekeepers, personal assistants, house managers and chefs throughout Illinois. When working with First Class Care expect the highest level of service, professional screened candidates and a full staff walking you through the process. All candidates are rigorously screened, personally interviewed and reference checked by licensed placement counselors. Completed references, background checks and physicals are provided before you hire. Have peace of mind you hired the best for your family!
BABYSITTERS AND CORPORATE BACK-UP CHILDCARE AVAILABLE., Babysitters, First Class Care by Mom's Best Friend is the premier domestic placement agency in Illinois for Nannies, House Managers, Housekeepers, LIVE-IN, Newborn Care Specialists, PART-TIME, Personal Chefs and Personal Assistants. We provide exceptional candidates to make the process of hiring a care specialist seamless. Your family deserves the BEST! FULL-TIME
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Number of Stars | Image of Distribution | Number of Ratings |
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65% | ||
20% | ||
5% | ||
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5% |
"Thank you for your review. All of our nannies are required to have doctors physicals as well as valid CPR certification and full background checks. With the limited time you gave us to find a temp we could not verify all the documents you needed. Most people would have to find their childhood vaccination reports which would take many days and you did not have the time to wait. We did disclose this to you right away to allow you to find a vaccinated nanny. It was not about our nannies privacy, but the time it would take to get you the documentation you requested was not possible. We fully understand your concern and would never want to put anyone in harm which is why we told you we could not help you. We wish you the best with your baby."
"Thank you for your review. We appreciate your feedback. We are very sorry your second search with us was not as successful as the first. Due to your new location and needed schedule we did not have the same number of candidates to present to you. We did keep checking in with you as we were not receiving feedback on the candidates we did send and when we do not get a response we assume the client is no longer searching. We hope you found an awesome nanny and will think of us in the future."
"Thank you for your review! We loved serving your family!"
"[removed member name] - Our process typically takes about 20 min to complete for a client. We take domestic searches very seriously and require lots of information about your needs to make sure we find you the best possible match. We have a full staff in the office Mon - Fri 9am - 5pm to answer calls and our phones are forwarded to our cell phones after hours and weekends. We are highly available. Our contract explains our process and is important as we are a company referring people to work in your home. It protects both of us. If you would like to discuss your needs we are here."
"[member name removed]- We understand your frustration, but sent you over 10 replacement candidates all qualified for your job. We did send you candidates a little outside your price range to show you what an even more qualified candidate would look like. You have been a client since 2008 and have hired many employees from us who lasted many years including a housekeeper who has been with you going on 5 years now. We have followed every part of our contract with you and went above and beyond with your replacement search. We wish you the best of luck in your future searches."
"Member- I am very sorry you feel our service was not satisfactory. Our candidate profiles are extremely detailed and our high tech system does send out an email that explains you must login to review the profiles and that the candidates reference checks are attached. During our phone call I realized you had not logged in to your account and were only reviewing the reference checks. All you needed to do was to login to the account you created and review all the candidates. Our emails which we send all say the same thing.."After screening applicants for your position, we have the following candidate(s) profile that match your requirements. Please click on the link below to view the profile of ..." I apologize if this was not clear. As for the nannies saying we are unethical.. many nannies are not eligible through our agency because they are not legal to work, do not have glowing references or do not present themselves as a professional. We only accept 3% of applicants to represent and because of that have to turn down many applicants seeking work. We wish you the best in your search."
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