First Class Care by Mom's Best Friend
About us
First Class Care by Mom's Best Friend is the premier full service domestic placement agency in Illinois. First Class Care places exceptional nannies, newborn care specialists, babysitters, housekeepers, personal assistants, house managers and chefs throughout Illinois. When working with First Class Care expect the highest level of service, professional screened candidates and a full staff walking you through the process. All candidates are rigorously screened, personally interviewed and reference checked by licensed placement counselors. Completed references, background checks and physicals are provided before you hire. Have peace of mind you hired the best for your family!
Business highlights
Services we offer
BABYSITTERS AND CORPORATE BACK-UP CHILDCARE AVAILABLE., Babysitters, First Class Care by Mom's Best Friend is the premier domestic placement agency in Illinois for Nannies, House Managers, Housekeepers, LIVE-IN, Newborn Care Specialists, PART-TIME, Personal Chefs and Personal Assistants. We provide exceptional candidates to make the process of hiring a care specialist seamless. Your family deserves the BEST! FULL-TIME
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 20% | ||
| 5% | ||
| 5% | ||
| 5% |
I have not used her agency since then and do not intend to as I am also expecting another baby and I think it is ridiculous that a nanny placement agency that charges such high fees doesn't think that providing this information or screening their staff to make sure they are up to date on all their shots is common sense and part of good service. If I wanted less I would send my child to day care not hire a private nanny. All of this happened during the recent measles outbreak in Illinois.
Per the owner's response to my review. I was expressly told that they could not ask one employee about their vaccination status and not ask every employee and since it was not their policy to ask every employee about vaccination status they would not be able to ask just the employee or temporary nanny/baby sitter they were sending to my home. I contacted other nanny placement agencies giving them the same time frame and everyone was pretty understanding and willing to provide this information given the fact that I explained that my baby was not eligible to be vaccinated yet against measles. I did not ask for any documentation, I just asked them to verbally confirm with whoever they sent to my home that they had either had the measles already or they received the measles shot. I am sure most people can remember (especially any female who has had a child, since every pregnant woman is tested to see if they are immune to measles or not) if they have been vaccinated or are immune to measles already. I made it very clear that verbal confirmation would be sufficient but the owner still refused to do that bit and even ignored my last email to her inquiring whether she would be providing me with a nanny or not.
"Thank you for your review. All of our nannies are required to have doctors physicals as well as valid CPR certification and full background checks. With the limited time you gave us to find a temp we could not verify all the documents you needed. Most people would have to find their childhood vaccination reports which would take many days and you did not have the time to wait. We did disclose this to you right away to allow you to find a vaccinated nanny. It was not about our nannies privacy, but the time it would take to get you the documentation you requested was not possible. We fully understand your concern and would never want to put anyone in harm which is why we told you we could not help you. We wish you the best with your baby."
"Thank you for your review. We appreciate your feedback. We are very sorry your second search with us was not as successful as the first. Due to your new location and needed schedule we did not have the same number of candidates to present to you. We did keep checking in with you as we were not receiving feedback on the candidates we did send and when we do not get a response we assume the client is no longer searching. We hope you found an awesome nanny and will think of us in the future."
While other approaches netted us zero candidates we would hire, we were provided with 5 qualified interviews and could have chosen several finalists. Ultimately we chose one and my daughter now treats her as part of the family. Her favorite days are the ones when the nanny comes to go to the park and do arts and crafts projects.
I recommend First Class Care to all of my family and friends. I couldn't justify any other way to find someone that is going to be a part of your household and family routine.
"Thank you for your review! We loved serving your family!"
"[removed member name] - Our process typically takes about 20 min to complete for a client. We take domestic searches very seriously and require lots of information about your needs to make sure we find you the best possible match. We have a full staff in the office Mon - Fri 9am - 5pm to answer calls and our phones are forwarded to our cell phones after hours and weekends. We are highly available. Our contract explains our process and is important as we are a company referring people to work in your home. It protects both of us. If you would like to discuss your needs we are here."
Once I filled out the paperwork explaining my needs I received a call within one hour to go through it so they would fully understand my needs and wants.
I was very clear about the years of experience that we wanted the nanny to have as well as great English skills. Within 24 hours I had already received 4 nanny profiles to view. They came complete with a full work history, essay questions and more. I also received all the nannies references so I could see what their previous families said about them. I especially liked that they asked questions like what where the nannies strengths and weaknesse, how would you rate her safety, initiative and more. Everything was very thorough.
Once I reviewed the profiles I told Erin what times we were available and she scheduled all of the interviews for us. It was super easy. We didn't have to stress about calling people or giving directions to our house. First Class Care took care of it all.
We me t with 6 nannies and they were all GREAT. It was harder than we thought to pick one and Erin suggested that we have our top 2 back for trial days to better gauge how our child responded to them.
It was just what we needed to make up our minds. And if that wasn't enough, they helped us craft an offer appropriate for this nanny. She had a college degree and we wanted to pay her fairly for her experience.and education. We could not be happier. Our nanny has been with us for over a year and continues to grow with our family.
We are expecting our second child in a few months and we could not imagine anyone else to care for both of our kids.
We were so fortunate to have found First Class Care and thank our friend every time we see her for referring us to them. Even after a year, they are still in touch with us to check in and have even helped us in a pinch. Our nanny was very sick and we called First Class Care at 11:00 p.m. one night and they answered their phone. They were able to find us a great temp nanny to work for 2 days while our nanny recovered. It was AMAZING!
I will definitely use First Class Care again when I need to hire someone else.
"[member name removed]- We understand your frustration, but sent you over 10 replacement candidates all qualified for your job. We did send you candidates a little outside your price range to show you what an even more qualified candidate would look like. You have been a client since 2008 and have hired many employees from us who lasted many years including a housekeeper who has been with you going on 5 years now. We have followed every part of our contract with you and went above and beyond with your replacement search. We wish you the best of luck in your future searches."
"Member- I am very sorry you feel our service was not satisfactory. Our candidate profiles are extremely detailed and our high tech system does send out an email that explains you must login to review the profiles and that the candidates reference checks are attached. During our phone call I realized you had not logged in to your account and were only reviewing the reference checks. All you needed to do was to login to the account you created and review all the candidates. Our emails which we send all say the same thing.."After screening applicants for your position, we have the following candidate(s) profile that match your requirements. Please click on the link below to view the profile of ..." I apologize if this was not clear. As for the nannies saying we are unethical.. many nannies are not eligible through our agency because they are not legal to work, do not have glowing references or do not present themselves as a professional. We only accept 3% of applicants to represent and because of that have to turn down many applicants seeking work. We wish you the best in your search."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
150 North Michigan Avenue, 2800, Chicago, IL 60601
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