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Destiny Development Team
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
4 employees. Uses subs for electrical & plumbing. Cost is determined by the job. No travel charge. No extra charge for 24 hour emergency service.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Residential new construction & remodeling: bathrooms, additions, basements, ceramic tile., garages, kitchens, sun rooms/patio enclosures remodeling
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.537 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 5% | ||
| 5% | ||
| 3% | ||
| 5% |
Showing 1-25 of 37 reviews
Jay M.
Jan 2015
I am sure they could construct a home if they needed to do. The house we bought is a 100 year old house. The experience was good. His price was astronomically less than everybody else.
Deborah D.
Nov 2014
I was given Danny's name and number by my home inspector. I did not even know at first that he was from Destiny until he asked me to email him the information about the work I wanted done. After he responded, we set up an appointment for him to see what I needed done and get an estimate. I will try to keep this brief, but this is the first negative review I have ever written and I want to make sure I am as accurate as possible with the details so other Angie's subscribers can make an informed decision.
When we met, Danny seemed to understand the jobs I wanted done, made a suggestion to add one more (bathroom vent), and gave me reasonable estimates on each job, so I hired him. Unfortunately, once I did, Danny was inconsistent about responding to calls or emails. For example, I had to keep contacting him about when he could start. He finally let me know but, the day before he was set to start, he informed me that I needed to buy the thermostat myself. Perhaps I should have asked what was included when he did the estimate, but usually when I hire for a service, it includes parts and labor. Honestly, it did not occur to me to ask if the estimate to replace the thermostat would include the new thermostat. So, I did not say anything, but this was the first of many examples of poor communication.
Once Danny and his team began, I tried not to bug him. However, I needed to schedule my painter after all the work was finished (which I had told Danny). However, I had to call back again when I did not get a response. I found it unprofessional that he did not call or text me back especially when I explained in my voice mail that I needed to schedule the painter and had a tight window before moving in to the unit.
The worst part of this whole experience came when Danny yelled at me over the phone?and I mean Y-E-L-L-E-D!! I had left him a message about a big hole in my bathroom ceiling next to the new vent. My message simply asked when he planned to have that completed since I was unaware that there would be a hole twice the size of the vent. I again got no response so the next day I called again. Eventually, Danny called me back. He claimed that he told me that he was not going to patch the ceiling after installing a new vent. I told him that he never mentioned making a hole in the ceiling, let alone NOT patching it. He asked me how I thought they replaced the vent. I said that I assumed the new vent goes into the spot where the old vent was. This is when he started yelling - asking me how did I think they connect the exhaust for the new vent without making a bigger hole. My response to him was that if I knew the answer to that I would not need to hire someone to do the work. Keep in mind, this job was not even on my list from the inspector, but rather Danny was the one who suggested it. UGH!
I tried to reason that perhaps he assumed he told me since he knows what the job of installing the vent entails. I said that if he had told me, I would have included the ceiling on the job for the painter, but I am 100% certain he never mentioned leaving a hole in the ceiling. Regardless...I couldn't even finish a sentence when talking to him on the phone about this situation because every time I tried to say something, he would interrupt me and start yelling at me not to call him again or give his name to anyone?and on and on. I have never dealt with a service provider who behaved in that way. I had to calm him down because (a) he had not finished the job at that point (even though it was supposed to have been done) and (b) he still had the keys to my condo. I finally offered to pay him a little more money just so he would finish the job even though I still feel I was in the right and that he did not tell me about leaving the work unfinished.
In summary, the actually work was done well. However, Danny was unprofessional and a poor communicator and I personally would not work with him again. If you decide to go with Destiny, make sure you ask a LOT of questions about what exactly is included in the job and give yourself a open window for him to get the job done.
When we met, Danny seemed to understand the jobs I wanted done, made a suggestion to add one more (bathroom vent), and gave me reasonable estimates on each job, so I hired him. Unfortunately, once I did, Danny was inconsistent about responding to calls or emails. For example, I had to keep contacting him about when he could start. He finally let me know but, the day before he was set to start, he informed me that I needed to buy the thermostat myself. Perhaps I should have asked what was included when he did the estimate, but usually when I hire for a service, it includes parts and labor. Honestly, it did not occur to me to ask if the estimate to replace the thermostat would include the new thermostat. So, I did not say anything, but this was the first of many examples of poor communication.
Once Danny and his team began, I tried not to bug him. However, I needed to schedule my painter after all the work was finished (which I had told Danny). However, I had to call back again when I did not get a response. I found it unprofessional that he did not call or text me back especially when I explained in my voice mail that I needed to schedule the painter and had a tight window before moving in to the unit.
The worst part of this whole experience came when Danny yelled at me over the phone?and I mean Y-E-L-L-E-D!! I had left him a message about a big hole in my bathroom ceiling next to the new vent. My message simply asked when he planned to have that completed since I was unaware that there would be a hole twice the size of the vent. I again got no response so the next day I called again. Eventually, Danny called me back. He claimed that he told me that he was not going to patch the ceiling after installing a new vent. I told him that he never mentioned making a hole in the ceiling, let alone NOT patching it. He asked me how I thought they replaced the vent. I said that I assumed the new vent goes into the spot where the old vent was. This is when he started yelling - asking me how did I think they connect the exhaust for the new vent without making a bigger hole. My response to him was that if I knew the answer to that I would not need to hire someone to do the work. Keep in mind, this job was not even on my list from the inspector, but rather Danny was the one who suggested it. UGH!
I tried to reason that perhaps he assumed he told me since he knows what the job of installing the vent entails. I said that if he had told me, I would have included the ceiling on the job for the painter, but I am 100% certain he never mentioned leaving a hole in the ceiling. Regardless...I couldn't even finish a sentence when talking to him on the phone about this situation because every time I tried to say something, he would interrupt me and start yelling at me not to call him again or give his name to anyone?and on and on. I have never dealt with a service provider who behaved in that way. I had to calm him down because (a) he had not finished the job at that point (even though it was supposed to have been done) and (b) he still had the keys to my condo. I finally offered to pay him a little more money just so he would finish the job even though I still feel I was in the right and that he did not tell me about leaving the work unfinished.
In summary, the actually work was done well. However, Danny was unprofessional and a poor communicator and I personally would not work with him again. If you decide to go with Destiny, make sure you ask a LOT of questions about what exactly is included in the job and give yourself a open window for him to get the job done.
Donna S.
Jul 2013
I signed a contract with Destiny Development and Team in February 2013 to remodel my basement. The work was to begin in
June of 2013. However, before that time. I decided on ceramic tile instead of vinyl. Since this was an insurance claim, I had to stay within a certain limit so I agreed to pay the difference in installation price for the ceramic versus the vinyl. It was agreed that I would pay 50% of the total at the start of the job. On June 3, 2013, I gave Danny a check for $5544, which afterwards left a balance of $5545. Danny and his team began tearing down the old materials. On June 4th Danny informed me that his estimate did not include interior walls and that it would be an additional price. At that time I mentioned that I would like to have additional electrical outlets. Danny informed me that he would be able to do them, but at an additional charge. I asked him how much. The Interior walls were an additional $300 and the outlets would be $75 each, which I wanted 3 additional outlets. The total additional amount was $525.00. I again gave Danny a check for $262.50, which was half. I would periodically go into the
basement the see what they were doing. Danny had a problem with my checking on them and asked me if I could save my questions until the end of the job. I told him I would not. Here are the things that happened while they were remodeling my basement. (1) They took the gate off of my fence and set it in the alley, the gate was eventually stolen, (2) they busted the pipes
on my brand new sump pump, (3) they cut the wires to my home security system which I had to pay $154 to repair, (4) and I had to asked them about a wall that they intended to leave undone. Danny wanted another 30% payment once the drywall was complete. I told Danny he would get the money once the drywall was inspected by me and two more family members. At that time I also asked Danny if he had a receipt book. He told me my cancelled check would serve as my receipt. I asked him again and he said he would get a receipt book. On Friday morning, Danny was expecting the 30% but the dry wall was not completed. I asked him about the gate and he stated he forgot to buy it . He left and came back with the gate that he was replacing and pick up the check for the 30%. I told Danny I would not be giving him the check until the drywall was complete. He went into the basement and began to help the guys finish the drywall. I showed Danny some things I thought were imperfections with the drywall and he assured me once the job was complete I would not be able to see the imperfections. Once the drywall was complete, Danny came for the check. I asked if he had the receipt book, he said he forgot it and he would bring the receipt back. I told him, when he came back with the receipt, I would give him the 30%. At that point Danny lost it. He said he was done and he had it. He told his men to get their stuff and they all left. He left outlets hanging out of my walls, he left without re-connecting my washer and dryer and he left my basement in mess, wood shavings everywhere; five huge bags of dry wall, wood and food garbage.
June of 2013. However, before that time. I decided on ceramic tile instead of vinyl. Since this was an insurance claim, I had to stay within a certain limit so I agreed to pay the difference in installation price for the ceramic versus the vinyl. It was agreed that I would pay 50% of the total at the start of the job. On June 3, 2013, I gave Danny a check for $5544, which afterwards left a balance of $5545. Danny and his team began tearing down the old materials. On June 4th Danny informed me that his estimate did not include interior walls and that it would be an additional price. At that time I mentioned that I would like to have additional electrical outlets. Danny informed me that he would be able to do them, but at an additional charge. I asked him how much. The Interior walls were an additional $300 and the outlets would be $75 each, which I wanted 3 additional outlets. The total additional amount was $525.00. I again gave Danny a check for $262.50, which was half. I would periodically go into the
basement the see what they were doing. Danny had a problem with my checking on them and asked me if I could save my questions until the end of the job. I told him I would not. Here are the things that happened while they were remodeling my basement. (1) They took the gate off of my fence and set it in the alley, the gate was eventually stolen, (2) they busted the pipes
on my brand new sump pump, (3) they cut the wires to my home security system which I had to pay $154 to repair, (4) and I had to asked them about a wall that they intended to leave undone. Danny wanted another 30% payment once the drywall was complete. I told Danny he would get the money once the drywall was inspected by me and two more family members. At that time I also asked Danny if he had a receipt book. He told me my cancelled check would serve as my receipt. I asked him again and he said he would get a receipt book. On Friday morning, Danny was expecting the 30% but the dry wall was not completed. I asked him about the gate and he stated he forgot to buy it . He left and came back with the gate that he was replacing and pick up the check for the 30%. I told Danny I would not be giving him the check until the drywall was complete. He went into the basement and began to help the guys finish the drywall. I showed Danny some things I thought were imperfections with the drywall and he assured me once the job was complete I would not be able to see the imperfections. Once the drywall was complete, Danny came for the check. I asked if he had the receipt book, he said he forgot it and he would bring the receipt back. I told him, when he came back with the receipt, I would give him the 30%. At that point Danny lost it. He said he was done and he had it. He told his men to get their stuff and they all left. He left outlets hanging out of my walls, he left without re-connecting my washer and dryer and he left my basement in mess, wood shavings everywhere; five huge bags of dry wall, wood and food garbage.
Response from Destiny Development Team
"As it is mentioned in our Contract, which was signed by the customer, point 8 of the General Conditions is: "Right to stop work: If any payment under this Contract is not made when due, this Contractor may suspend work on the job until such time as all payments have been made". After the installation of the drywall, a payment of $3326.70 (30% of the Contract ) was due. The customer refused to make the payment, arguing for two days that 30% of the contract represents $1663.50 and she needs to ask an accountant. After asking counseling from the accountant she still insists that 30% of the $11089 (Contract total) represents $1663.50. We completed the following work: - demo: $450 - carpentry: $900 - insulation: $160 - drywall: $1650 (a credit of $500 was applied for the portion of the taping and sanding that was not completed) - remove ceiling tile: $200 - debris removal: $700 - electric work: $225 - extra carpentry: $300 - materials: $1782.47 An email with the copies of the receipts for the materials that we bought was sent to the customer. She asked for this receipts, the Contract included $2890 for the materials. Work completed and materials bought: $5867.74 Payments received: $5806.50 We have to disagree with some of the customer affirmations. First of all, we didn't have a problem with the customer checking our work. The main problem was that we were concern that she could get hurt, during the construction process: demolition, installation of the rough carpentry, etc. , since she stayed behind our backs, permanently, 9 hours a day. We like to answer any questions that our customers have, but this customer went overboard with the questions, asking the reason of putting every single nail in the place and giving advice about how we should perform the work. Regarding the debris that were left in the basement, the customer specified not to take that pieces of drywall and wood, that she will use it. We removed two pickup trucks of garbage from there. The pipe that broke was our mistake, which we fix without any hesitation. When we went for an estimate, the customer told us the exact work she wanted an estimate for, the work that the insurance will pay for. When we start the work, the customer wanted everything else to be fixed, work that was not in our Contract. When we mentioned that will be an extra charge, because it wasn't in our Contract, she threatens us. Every time she didn't like something, she was threatening us. Regarding the gate, we were forced to buy a gate that was stolen. The gate wasn't take it off by any of our workers, so we didn't understood why we need it to buy this gate, we cannot guard somebody's gates and fences while we work there. Her liability insurance should pay for this. The customer didn't want to pay us until the gate was replaced. After we replaced the gate, she still refused to pay us."
CAROL R.
Sep 2012
Danut came out with photos of prior projects and was on time for our first meeting. He was professional and informative. And, over the next year he created a beautiful home for us out of an old literally falling down little frame house. I also really appreciated how he bothered to build a friendship with our architect and to collaborate with him regularly, certainly improving the ultimate product. And, when we wanted some element changed in some small way after he had done it, Danut did not complain but said he wanted it right.
Danut does what he says he will do. He was honest and straightforward throughout. He takes care of what he installs. So if there was an issue with a new furnace, he would send his guys out immediately to check on things. When you own an old house, it is quite a find to find someone who will do that. Someone available for big and small issues that come up over time is key.
As I work out of my home, I am certain I am not the easiest client to work with. For many months, there were days of the week when work was impossible due to my work. He consistently respected my schedule. And, he has good guys working with him -- who you feel comfortable having around your home and children.
Danut does what he says he will do. He was honest and straightforward throughout. He takes care of what he installs. So if there was an issue with a new furnace, he would send his guys out immediately to check on things. When you own an old house, it is quite a find to find someone who will do that. Someone available for big and small issues that come up over time is key.
As I work out of my home, I am certain I am not the easiest client to work with. For many months, there were days of the week when work was impossible due to my work. He consistently respected my schedule. And, he has good guys working with him -- who you feel comfortable having around your home and children.
Scott K.
Aug 2012
They came out quickly for an estimate, and promptly came to do work. The best part was they cleaned up after themselves!
Mario S.
Jan 2012
I contacted Destiny corp initially to get quotes on installing drywall ceiling and canned lights. Danny came on time and also gave suggestions on other things I could do with the basement. I was very straightforward saying with the current state of the economy I could only do so much and with limited budget. Danny worked with me and came up with a plan to remodel my basement within my budget. He explained what he was going to do and patiently answered my questions and my concerns. I went ahead with most of his proposals and came up with the financing to move on with the project.
Like all projects something unexpected always comes up. The village "recommended" I needed to bring several things up to code which added several thousand dollars more to the project. Since I was on a budget I decided not to install flooring tiles and new basement windows. Danny was very understanding and even helped "negotiate" with the village inspectors on some of their code recommendations as well as help me "remediate" some of those creatively. The project finally got going and completed as reasonably expected even though there were down times because village inspectors were not available to inspect the project as it went along.
Danny and his crew were very professional, punctual and did very good work. Home improvement projects are usually not fun and this project is not an exception. However Danny made it a lot less maddening. Danny was always available to answer my question and he also kept me very informed throughout the project. I truly felt that he was working for me and that he really cared about his customer. I like him as a contractor and as a person and will definitely hire him again.
Like all projects something unexpected always comes up. The village "recommended" I needed to bring several things up to code which added several thousand dollars more to the project. Since I was on a budget I decided not to install flooring tiles and new basement windows. Danny was very understanding and even helped "negotiate" with the village inspectors on some of their code recommendations as well as help me "remediate" some of those creatively. The project finally got going and completed as reasonably expected even though there were down times because village inspectors were not available to inspect the project as it went along.
Danny and his crew were very professional, punctual and did very good work. Home improvement projects are usually not fun and this project is not an exception. However Danny made it a lot less maddening. Danny was always available to answer my question and he also kept me very informed throughout the project. I truly felt that he was working for me and that he really cared about his customer. I like him as a contractor and as a person and will definitely hire him again.
Response from Destiny Development Team
"It was a pleasure working with you. We are looking forward to serve you and your friends and family for any home improvements you may have in the future. Thank you."
MIKE I.
Dec 2011
What I especially like about working with Danny is that he has excellent ideas, suggestions and options for what we were trying to accomplish and we are thrilled with the results. His suggestions allowed us to do some things that really added to the quality of life in our home, at an affordable price. If there were any issues during the job, they were resolved to our satisfaction. His workers were prompt, good to work with and did quality work. I will definitely use Destiny and Danny for any future projects.
Maureen K.
Aug 2011
We used Danny to remodel our kitchen. We received about 4 different estimates, and Danny was by far our favorite. He was friendly, very informative, and very straightforward. I appreciated how he listened to our requests and took them into account when coming up with an estimate. This was our first time going through any type of remodel, so it was a bit overwhelming initially. Danny was so helpful; he met with us to pick out our cabinets and helped walk us through the process step by step. He was always available by phone or email whenever we had questions. Danny gave us a timeline for how long the job would take, and he was right on. The entire process went very smoothly, and we absolutely love our new kitchen. Danny also did not veer from his initial estimate, and there were no hidden charges. We will absolutely use Danny and Destiny Development again in the future, and I would highly recommend their services.
Carrie S.
May 2011
They did some significant amount of work for which they charged about $4000 - $5000. I had a very positive experience with them. They do both small jobs and big jobs. They have a very strong project manager who is also the owner of the business. Their prices are very reasonable for the work that they do. I would definitely use them again in the future.
MIKE I.
May 2011
Danny and his crew did a terrific job. They did quality work in a timely manner and offered good ideas.
Anthony G.
Apr 2011
Destiny Development were punctual and professional and it was nice to do business with them. Their estimate for the work was accurate to all the other contractors that I had come in. His price was fair and he provided receipts for everything. I had two bathroom projects to be done and they completed them very quickly and I'm happy with the results. Danut always kept me informed and made suggestions I liked. I will always consider them for any future work that comes up.
Schuyler V.
Mar 2011
Danny and his team are solution-oriented. They see tough situations as challenges and they always offer solutions that reflect what we, as customers, desire. They are great communicators and they tailor their solutions to fit our circumstances. Although the majority of the work they did for us was in the fall of 2010, we enjoy having a relationship with them and as we have the money, we continue to keep remodeling/upgrading our home. Danny helped us turn a really old, ugly house into a fantastic, comfortable home. We plan to use them for any of our remodeling needs in the future. They are outstanding!
ARON B.
Feb 2011
The good - a reasonable percentage of their work was good quality, and they worked on a timely schedule. Unfortunately, the many problems I had with them made this a negative experience. The first day on the job they demanded a 10% increase in payment due to supposed "extra" work they hadn't noticed when bidding on the job. And too much of their work was low quality, and in some cases had to be redone by others. For instance, they put down a vinyl tile floor, but the tiles kept (and keep) coming up. They hooked up a sink, and the City made me redo it because Destiny's hookup wasn't up to Code. Destiny installed doors and windows, but refused to finish the trim on these items so there was exposed wood and foam showing. There were other issues too. When I confronted Destiny with these shortcomings, they would come up with every excuse in the book -- the weather was unfavorable, they didn't have the right tools, I was demanding too much, etc, etc. Finally, I just had to bring in other guys to finish the job. I will not use them again.
Response from Destiny Development Team
"Our company strive to do the best to make all of our customers happy. This client (who is a lawyer), give us a list with all the work he needed a bid on. The contract that we signed was based on the work he requested. We are surprised by the fact that he didn't expect to pay for the additional work he requested after the signing of the contract. In the General Conditions of our contract, point 7 specifies that any alteration or deviation involving extra work has to be approved by the owner and paid immediately. We have a record of all our e-mails that proves that this client was aware of the extra work he requested and the fact that he tried to force us to do electric and plumbing work for which he hired other licensed companies that obtained a Permit from the City of Evanston. This companies are not associated with us and we are not responsible for their work. For the windows and doors capping project we provide an estimate from one of our subcontractors, which was not accept it, the client explain to us that he prefer to use other company for this part of the project. We never claim that we do not have the right tools or that the weather was unfavorable. This client told us about the fact that he has a budget that he will stick with it, even if more work is necessary, this is maybe the reason why he didn't give us the last payment from our contract or the bonus that he mentioned in his amendment to our contract, that we will received if the work will be finish earlier. We finished the work two weeks earlier. We accept this lost, because it was very hard to work with a client who was verbally abusive with us."
Ranjana L.
Dec 2010
I was happy with them. There were some things that didn't get executed due to a little miscommunication. But overall I was happy.
CAROL R.
Sep 2010
He turned a dismal space into a space that is very usable for our family and makes life a lot easier. It is so nice to have a play room for little ones!
Diana S.
Jul 2010
Great work completed, fair estimate and work completed in the time frame we needed. We were on a tight deadline and Danny had his masonry expert on the job the next day to give us the estimate and the following day to complete the work.
Diana S.
Jul 2010
Destiny Development Team was on time each day from the day I got an estimate. I was contacted whenever additional materials would be needed and they completed the project on schedule and within the price we had discussed. Danny provided me with all receipts for additional materials we needed and invoices for all work. His work was excellent and he took pride in the quality of work he did. He and his team also kept my front porch area clean after each day of sanding and cutting. He kept all areas clean of debris and picked up after his crew each day. The work was better than I had expected and we have recommended him to several neighbors. My husband is also having him bid on a large scale project for a tear down. WE HIGHLY RECOMMEND HIM AND HIS TEAM FOR ANY PROJECT.
Charles B.
Jul 2010
I am VERY please with their work and would recommend them to anyone!
Jessica F.
Jun 2010
unknown
Response from Destiny Development Team
"We appreciate business from anyone, especially Angie's List members and do our best to make all of our customers happy. This is the 1st time, that we learned the customer was unhappy, since we completed the work more than 2 years ago. We are surprised by this review because this customer recommended our company to many of her friends and we strive to do the best we can for all of our customers."
Sheri L.
Jan 2010
Remodeling our two bathrooms is the second construction project that we've had in our high-rise condo. Compared to our first contractor who did a nice job remodeling our kitchen, Danny and his team were really top-notch. I found Danny to be very personable, attentive to detail, and knowledgeable about remodeling a bathroom in a high rise. I appreciated that he and his team kept the work site orderly during the remodeling. Yes, there was a lot of dust, which is unavoidable, but Danny put up a plastic zipper door that kept a lot a dust away from our kitchen/living room area. The work took about two weeks (not including weekends due to building rules), and this time frame was ok with us. Danny oversaw the project and had members of his team do the demolition and tiling. Danny made sure that the work was performed perfectly and that I was satisfied. He kept us abreast of the schedule, and I was always able to reach him via phone (and if not, then he called me back by the end of the day or the next morning). We are very pleased of the overall work, and I highly recommend Destiny Development for any bathroom construction! You won?t be disappointed.
EJ S.
Sep 2009
I can't say enough about Danut and his team. He gave us estimates on 2 houses prior to us purchasing them. Once we said "go", he was there the next day pulling things down. He worked very closely with us, as remodeling virgins, to think through what we wanted to do His team was on time and word hard when they were there. We often asked him to make minor changes and they didn't have any problem with it. Their guys were able to save 2 vintage doors and trim, which saved us money and helped keep the charm of the house. After they had completed most of their work, they left us some painting supplies including a scaffold, so that we could do the interior painting ourselves.
KARLA T.
Jun 2009
He kept to his price and his time. If anything was wrong, there is no extra charge and will fix the problem. The price was very good. He will call be back right away if I leave a message.
Todd S.
Mar 2009
They came out to paint three fourths of my place. They did a good job and their price was good.
Todd S.
Mar 2009
They did an amazing job on the remodeling. The guy who came out was phenomenal. He came up with lot of unique ideas which was a budget saver. He had a bunch of friends and some contractors and they all did a great job together for a very good price. There were a estimates from a couple of agencies. But this one turned out to be the best and reasonable. I would recommend them to anybody else.
Richard H.
Mar 2009
Danny and Dan were the main contractors, and they used a third for some of the painting He used subs on the electrical and plumbing work. We told Danny it was our first remodel, and we figured he'd engage us more because of it. That didn't happen. The large issues are OK, but the details were lacking. They were very clean and conscious of laying down tarp and plastic, but they didn't do all the prep work (removing hardware, masking) that they should have. There were some drips in the paint. We also had to repaint some areas that didn't have full coverage. They were very flexible with the schedule, graciously waiting while we had a problem with the tub order. But they didn't offer any guidance for our questions and it hurt the project overall. We knew we wanted a tub wider than the existing (30 => 32) and had told Danny this before we even hired him. He said it would be ok, but it didn't seem that this was communicated with the plumber. The plumber then had an issue with the drain location, and the electrician had an issue with the moved sink not lining up with the lighting fixture (moving it was another surcharge). Danny's answer was that he just assumed we knew and were OK with it. A 5 minute talk would have solved this weeks beforehand. A similar issue happened with the toilet. We showed Danny our order which mentioned non-standard roughin for the toilet. He said no problem. Then at install time, the plumber added a $150 surcharge for work on the non-standard rough in. We felt pressured since we had no toilet (we have one bathroom). As initially installed, the toilet was wobbly. The plumber didn't seem to want to fix it. Danny eventually fixed it, somewhat reluctantly. After installation, the toilet leaked. The plumber reluctantly came back to adjust it. Weeks later we found it leaking again. When we had someone else look at it, they said the toilet tank was never installed right. We had all materials out for inspection. The plumber never checked the accessories, and at the last minute we found that we were missing a part for the shower faucet. I had to rush to get the part because the plumber said he'd leave, without installing, in 20 minutes. Luckily I found the part and made his deadline. The caulk started to have hairline cracks after a few weeks. There were a lot of details that we found lacking. Danny needs to spend a lot more attention to detail, and have a walk through with his customers after the job. It seemed that he thought he was done, to his standards, and that was enough. At the beginning, Danny was very friendly. During the job, he seemed more passive to communicate the details. When asking him to make some changes (since we didn't discuss at the first place), he easily got defensive and passive aggressive. Although this is our 1st time, I think we all deserve 100% and have the contractor to learn our vision of the project. Not recommend this contractor to 1st timers.
Response from Destiny Development Team
"SINCE WE FINISH THE JOB, 5 MONTHS AGO, WE DIDN'T KNOW THAT THE MEMBER WAS UNHAPPY WITH OUR WORK. WHILE WORKING ON THIS PROJECT AND AFTER FINISH IT AND AT THE WALK-THRU WE GET ONLY COMPLIMENTS FROM THEM ABOUT OUR WORK AND THE FACT THAT WE FINISH THE JOB IN THE TIME THAT WE PROMISE. THE MEMBER PROVIDED FALSE INFORMATION TO INJURE US. WE COMMUNICATE AND ANSWER ALL THEIR QUESTIONS, MONDAY TO SUNDAY ANY TIME OF THE DAY, WHEN THE MEMBER CALLED US, TRYING TO HELP THEM. THE ELECTRICAL AND PLUMBING SURCHARGE THAT CAME UP WAS NOT INCLUDED IN THE CONTRACT AND CAME UP AFTER THE STARTING OF THE JOB. WE TRIED TO DO THE BEST WORK POSSIBLE. WE EVEN INSTALLED THE OLD TOILET EVERY DAY BEFORE LEAVING, KNOWING THAT THEY HAVE ONLY ONE BATHROOM. WE AND OUR SUBCONTRACTORS WERE NEVER IMPOLITE OR IN A RUSH. WE ARE DEDICATED TO WORKING WITH ALL OUR CUSTOMERS TO THEIR COMPLETE SATISFACTION. WE REGRET THAT THIS MEMBER DIDN'T CALL US, TO BE ABLE TO RESOLVE THE ISSUES OF THIS COMPLAINT."
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FAQ
Destiny Development Team is currently rated 4.5 overall out of 5.
Destiny Development Team accepts the following forms of payment: CreditCard
Yes, Destiny Development Team offers free project estimates.
No, Destiny Development Team does not offer eco-friendly accreditations.
No, Destiny Development Team does not offer a senior discount.
Yes, Destiny Development Team offers emergency services.
No, Destiny Development Team does not offer warranties.