Deljo Heating & Cooling

June 23, 2022 central AC service call; This is the 3rd year that we have had our condo unit serviced by Deljo. 1. Pre-appointment communication = excellent 2. Service Tech competence = very good 3. Fixed cost for a basic AC maintenance call ($137) = reasonable 4. Cost for refrigerant recharge, dye/sealer and labor ($1,140) = predatory! The refrigerant was $243 and the dye/sealer kit $524. The exact same dye/sealant kit can be purchased for $50. I emailed my dissatisfaction only to receive a reply admitting that their charges are, in fact, high. This is mainly due to the quality of their work and the overhead they need to account for. BEWARE $$$ before hiring this Vendor!

Terrible. The HVAC leaked destroying the ceiling on the floor below. Deljo came out to repair. I had the ceiling repaired and then the HVAC leaked again. No apology. No offer to help. Had to turn off the humidifier. Now with the warm weather, we have been running the AC and the system is leaking again. No word from Deljo. Terrible service.

outSTANDING SERVIC! They have maintained our 19yearold boiler to keep on ticking without ANY upcharge repairs when doing an annual maintenance. IF you have a hot water system you want a company that hires the best of the best technicians (Jordan) to come out and service your boiler . IN the past we would just let the tec in and do the annual maintenance. Because of COVID, I wanted to know, IN-CAse-of Emergency, "HOW TO SHUT DOWN" the boiler. Jordan (tec) was more than happy to indicate which switch, which lever, which knobs to turn to the OFF position. He also took pictures of the inside of the boiler and sent via text. (social distancing we couldnt be close enough for him to show and me to see) some corrosion that is forming from general use. He was assuring, that the Boiler would continue working (not upcharging for any part, or pushing for a new Boiler) but, to be aware, there is aging going on. All my questions took time to answer. If I didnt understand exactly how the green knob verses the black knob interacted he was more than happy to re-explain. He demonstrated, Professionalism at its' BEST, Complete Knowledge of a Hot water system, Gave me the peace of mind should there be a need of an Emergency Shut Down. I will continue to use Deljo for our next Boiler purchase/Annual Maintenance and would recommend without hesitation to any owner of a Hot Water System. Deljo--- promote Jordan to a "super specialist". cost $144/annual Maintenance. thank you Jenn

Super nice, super willing to come back and resolve issues. But I'm 0 for 3 on successful repairs on the first attempt. I'll start with the pros first. On the plus side, every time I've experienced an issue Deljo has tried to make it right. That said I hired Deljo 3 times over 3 months for 3 separate items and each time was a disappointment. First time required two visits to fix what was ultimately a pretty basic A/C issue, though I was almost charged an exorbitant amount for the original stated repair (which wouldn't have actually fixed the issue). Second time the boiler cleaning went wrong and resulted in a broken igniter. Third time some HVAC duct improvements were not done sufficiently. Last visit to fix some of the earlier problems ended up causing yet more problems. Now for those who believe the above is bad luck or a problematic customer, read on… We moved into our new home in January 2020. It was built in 1894, and has some older equipment so we expected some issues, but nothing like this. Our first encounter with Deljo… Our main floor Spacepak/Unico A/C unit wasn’t running correctly. I had an A/C tech out to look at an outdoor compressor that would click but not stay on. The tech thought it was a bad contactor, said it would $350 to replace (I found out later this is a $50 part and about 15 minutes of labor mind you) plus $100+ the service call charge. He was pressuring me that I shouldn't try to repair a 27 year old unit and should have the office come quote a new system (which they did at over $10k, btw). He swapped the contactor and the unit was still failing to start. Tried again with another new part and it kept failing. He finally gave up and left. We ended up rescheduling with a different tech who found the issue (a faulty time delay module, which he removed at no cost since it's not necessary with modern thermostats). I chalked up the issue with the first guy as him being inexperienced since the second guy who came out seemed incredibly knowledgeable. Our second encounter… We hired Deljo to add returns to our attic HVAC unit. That disaster of an install was done by the prior owner and is oversized and poorly ducted. The salesman who walked through the issues with me in the house seemed to understand what I wanted. I provided a marked up photo to help explain. We both recognized the existing unit is oversized, but there was maybe 500-600CFM of return air for a unit moving 1400 CFM/100k BTU, so additional duct work was going to be needed regardless as even a unit half the size would need more airflow. I suggested to the tech that I’d built a chase in the adjoining room and they would need to run maybe a 12x18 or two 12" return ducts. Deljo quotes $2227 for the work and says 1.5 days to complete. When the tech arrived he disagreed and said two 12” returns would be 1200CFM - "too much return air". Later that morning he says he wants to string flex returns through a closet instead of the chase which runs to the attic because it’s too far and the CFM loss is too great. I tell him we can’t do that because we need to go through the closet to access the unit to change the filter. Ultimately he ends up adding 400-500 CFM of flex duct to the existing duct-o-pus with a couple 8" runs, but then runs out of time and can't finish the first day, so he leaves and tells me the office will call to reschedule the rest of the work. I don't hear from the office for 24 hours so I call back to schedule. They aren't able to make it back out until the end of the week. Our third encounter… Meanwhile later that week I had already scheduled a boiler cleaning for the downstairs heat. The tech arrives on Thursday, spends an hour checking out the unit and cleaning it, then tells me the igniter wire broke when he was pulling the burners out to clean them. The unit is close to 30 years old so I understand things can happen. He uses electrical tape to repair it (which melts and smells) but says it's OK to use until they can get me a new part. The office calls me on Friday evening to schedule for a week later (the following Friday). Back to our second encounter, part two… The following week the same installer arrives to finish the job. He strings the rest of the flex duct and then turned down the gas pressure on the unit. I asked him if 25’ runs of flex duct are OK (they are not code) and if they should be sagging and sitting on top of each other. He tells me they are fine. The heat fires up and runs for about 10 to 15 minutes and then he declares victory and leaves. About 30 minutes later the unit shuts off. The error code is 3 flashes. The unit won’t come back on. I spend two days reaching back out to the salesman and calling the office multiple times before they schedule someone else to come out. Keep in mind the heat has been broken the entire time. Thankfully we have a boiler downstairs so the 3rd floor just leaches heat rising up from the lower floors, with electric heaters filling the gap. The second and third encounters, revisited… After the multiple calls, another tech comes out and examines the upstairs unit. Of course by now with cycling it on and off the 3 flashes are gone and the issue won’t repeat for him. He checks the drain, pressure valve, etc but all seems good. He turns the gas pressure up a bit since the prior installer set it lower than the manual permits. He says he thinks the wind may have tripped the pressure sensor. So far the heat it still running after 24 hours. The same tech brings the repair part for the igniter wire that was broken during cleaning. The repair is pretty fast, but a couple hours after he leaves I notice the smell of burned rubber. I check the brand new igniter and find the rubber boot on it has melted. I’m pretty sure this isn’t supposed to happen. At this point I’m just going to order a spare igniter for $35 from Amazon so when this one breaks I’ll have a replacement I can swap in. Results of the second encounter… Measuring all the returns and supplies in my house my anemometer confirms it's pulling about 950-1000 CFM, which is still not enough airflow for a unit of this size. Yes it’s oversized for the space, I know, but the point of this was to get us to a usable state, which would have worked if he didn’t use undersized flex ducts for the additional returns. I started with about 500-600 and I’m now at 1000 (as measured by an anemometer), well short of the roughly 1400 CFM required to run the heat and A/C properly. If the installer had used 12” duct like I requested we would have easily been above 1400 CFM now. Instead he used 8” flex duct which still leaves the unit struggling to draw enough air through the considerably smaller diameter and higher resistance flex duct. The end result is that with the gas pressure reduced the unit isn't shutting down from over-firing now, but after some brief testing there is still not enough airflow across the A/C coil to prevent freezing up. Follow-up. Given the insufficient air flow on the 3rd floor, I completely gutted the flex duct and bought sheet metal and hard duct from Menards. Another $1500 in parts for me plus considerable labor, but after a week of effort I now have a correctly functioning system. Air flow as measured with the anemometer is roughly 1350 CFM and the total system pressure is 0.55" w.c. Despite what the duct installer claimed, two 12" ducts plus one 8" duct was actually just the right amount of return air. Final thoughts on the saga… I really want to like Deljo. Their Angleslist reviews were good, their front line customer service folks are friendly, and when you do get a knowledgeable technician they are good. But there are too many folks working for the company with seemingly little experience or knowledge that I cannot recommend them. And after spending over $2000 for work that I ultimately had to scrap because it didn't work, I would not use them again or recommend them.

Our furnace stopped working on a cold Saturday around noon. We started calling contractors around 1 p.m. Deljo responded and said they would be by between 5 p.m. and 7 p.m. Service man called and arrived promptly just after 5 p.m. It turned out the furnace flame sensor was corroded and needed to be brushed off to remove the oxidation - this took about 10 minutes. Then the service man checked out intake and output of air temperatures. He was done in less than 30 minutes. Cost was $369.

Excellent - they showed up during the schedule two hour window and spent nearly two hours checking out the the two furnaces and root top ac units. Suggested one of the two unites needed a couple of capacitors changes so I had them do that preventive maintenance.

Deljo is wonderful! I had a problem with an air conditioner and scheduled them to come out. They were more than accommodating (I had to change the appointment day/time no less than 4x!) The staff was friendly and knowledgable. Jordan came out for the visit and he was the best! He educated me on how the a/c & furnace works and what to do to keep them working properly. He was so kind and patient. I work in real estate and often need to have the HVAC serviced at our listings. I will definitely be calling Deljo back!

Services themselves and pricing went fine. Support from the office and salesman was unacceptably bad. Issues ranged from selling services that could not in the end be provided, to pricing issues, to communication delays, to refusing to provide a receipt for services rendered.

Technician arrived within agreed upon range of time to replace the evaporator coil. Work appears to have been performed properly and system is effectively cooling. Work area in home was left clean.

Overall, I am very pleased with the service provided. Installers were on time and left my condo extremely clean

Very professional. Explained that the furnace was not going to last much longer, but they were not pushy about having a new one install. I asked to see their sales person who responded quickly. Received a good price. Installation went very and they answered all my questions respectively. I will will recommend them.

Deljo is the best: prompt, professional, accurate, courteous, reliable and reasonably priced.

They forgot to turn the water back on after their service inspection call, and after 2 additional visits and each time replacing of other parts and them telling me I needed a new boiler, I called someone else that said, the water valve was off, turned it on and boiler was working again...

Everything went perfectly. Totally professionally from start to finish! Diagnosed on Friday, new furnace on Monday morning. Great crew at the house. I felt totally comfortable leaving the house for the day and letting them work. I asked them to please be as neat as possible (I know it's a basement) and they did a great job!

I have used Deljo for a few years now for routine maintenance for two different properties I own. This is the first major installation that I have had to do since I became a customer of theirs. Unfortunately I was somewhat disappointed in the level of service they provided, which according to their marketing materials is a big selling point. First I did some comparative shopping, and I thought that the price points for installation were on the high side. However, given the excellent reputation of Deljo and the fact that I was enrolled in a service plan with them, I decided to use them with the expectation that I would receive stellar customer service in addition to high-quality work. Unfortunately that was not the case. I had both a furnace and a tankless water heater installed. The furnace was installed without issue, but due to a venting issue requiring extra work, the water heater installation wasn't able to be completed in the time frame promised, which was 1.5 days. This is understandable, but the technician did not contact me to discuss this nor did he effectively communicate it with my tenant. My tenant was without hot water for three days, and the technician never followed up to tell him or me when he would be returning to complete the job. I had to reach out to the technician on several occasions before the issue was resolved. In all my tenant was without hot water for almost a week. The technician became harder and harder to reach (I tried e-mail, phone calls, and text messages) once the job was started. I seriously considered canceling my service plans for two different properties with Deljo because of the very poor communication, but unfortunately it appears my warranty will only be honored if Deljo continues to maintain the equipment. I will give begrudgingly give Deljo another chance, but I will never again use the same technician for any future major installations.

I have used them for a long time. They are always prompt and on time. If they are going to be late, they always call and let me know. They always have everything on their trucks when they come for work. Their price is reasonable compared to rest of companies in industry. One of the best companies in Chicago. They not only do service but also put in my brand new service and ducts and they did a real good job with that. I couldn't imagine working with any other company.

excellent work. showed up on time and completed work before the estimated time. system works great

On the price, I would probably put a B there because it was an additional charge for a ladder and I don't know if it was necessarily needed. They could've run it through the house, it was just bizarre. The guys would've rather entered through the window. My unit is on the roof, but they charged extra for a ladder that was more than 20 feet. Up until the time they were supposed to be there they were great, but they were an hour past my window. The ladder man was there and they were supposed to be there between two-five and got there after six.

The work done was previously estimated on a service call and taken care of professionally as always. Deljo is the best!

We have been using them for years. Thye always do a great job

The free estimate was great, all information was provided on the spot. The installers were on time, very professional and extremely efficient.

It went well. It turns out the exhaust got blocked by some debris and they had to blow it out with a leaf blower.

The service was done on time and efficiently. The also cleaned up the area completely when they were finished.

Could not recommend Deljo higher. My experience with the sales and service teams were nothing but positive and professional. Fair pricing, fast and high quality work. Great communication and peace of mind with QA/service after install. These guys stand by their work.

Our boiler died on a cold March morning. We needed a replacement quickly, but wanted to go with a reputable company because our last boiler only lasted 9 years. Deljo met with us quickly, diagnosed the problem thoroughly in both oral and written form, gave us cost estimates for repairing or replacing. When we decided to replace, they scheduled us in less than 48 hours, worked quickly and efficiently, and had good follow-up. During installation they discovered 2 additional parts that needed replacement, gave me a quote, I asked for a discount, and they gave me a 10% discount. During that first week, I called them because temperature was reading higher than thermostat, which never happens in our house during winter. I was worried that boiler was not responding to thermostat and our gas bill would be higher than necessary. They came, checked it out thoroughly, said boiler was not working unnecessarily, thermostats were okay, probably a case of new boiler being more efficient than old boiler.