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Captain Rooter Emergency Plumbers Chicago

Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,

About us

With over 35 years in the industry, Captain Rooter Emergency Plumbers Chicago treats you like family. We are family owned and operated, so we know what is truly important. Our plumbing service professionals are constantly trained in the latest tools and technology of the trade to ensure we can get the job done right the first time. Professionalism, integrity, honesty and our dedication to taking pride in our workmanship will reflect our work. Call us now at 773-840-7800! Our skilled plumbers provide drain cleaning and drain repairs by using products that are safe and efficient to use. Our field of expertise in drain cleaning is our prized specialty. Have an issue with your pipes? Or are you just looking for repairs on your drains? We have plumbers and drain cleaners who do the job right on the spot! We offer prompt and reliable service to sump pumps, water heaters, faucets, sinks, water lines, sewers, garbage disposals, toilets and more at reasonable rates. Our team is dedicated in providing the best possible solutions for all your plumbing problems. We take pride in providing efficient plumbing services that match your needs and your budget.

Business highlights

Emergency services offered
27 years of experience

Services we offer

Fixtures & Sinks. Showers & Tubs. Bathroom Remodeling., Plumbing. Drain Cleaning. Hydrojetting. Water Heaters. Sewer Line. Sewer Camera Inspection. Sump Pumps. Gas Line. Repiping. Garbage Disposals. Faucets

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.1111 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
14%
3
12%
2
7%
1
7%
Showing 51-75 of 111 reviews
Marvin S.
May 2014
3.0
$39
I felt that  this was a hard sell sales call, not a repair call.

Georgetta D.
Apr 2014
5.0
Yes, I recommend this pro
$39
Job was bigger than I thought. It was more expensive.

Wendy M.
Apr 2014
5.0
Yes, I recommend this pro
$140
We recently purchased a home and noticed the drain in one bathroom was almost completely blocked so that water took more than half an hour to fully drain. Ray inspected the drains in our sink and bath tub, and talked to me about two different methods he could use to fix the problem. In the end, he rodded the pipes and cleared up many years of gunk! 
Ray was courteous and efficient. He completed the job within an hour, and did a nice job of cleaning up after the fact.

Lou V.
Apr 2014
5.0
Yes, I recommend this pro
$99
unknown

Nelson J.
Apr 2014
4.0
Yes, I recommend this pro
$400
unknown

Michelle B.
Apr 2014
5.0
Yes, I recommend this pro
$550
Ask for Juan. He knows what he is doing. He was very professional and got straight to the root of the problem. We had other members come out once; it didn't go so well. My husband showed them how to unfreeze the pipe the way Juan did after an hour of them trying. I would wait until Juan is available to have them back out again.

Carole S.
Apr 2014
2.0
$750
unknown

Sridhar K.
Apr 2014
4.0
Yes, I recommend this pro
$99
The provider was unable to meet my schedule requirements so I have requested a refund of the Big Deal from Angie's List.

Stephanie M.
Apr 2014
1.0
$39
I purchased a Big Deal for $39 for a plumbing service call, plus $49 credit toward repairs. I had him come out to give an estimate on the faucet on the tub which was leaking. He was also late showing up for the window of 1-2pm, I called at 2:15pm to see where they were and they did not show up until 3:30pm. The quote they gave me was an additional $300, I did not feel like the quote was accurate. I had other estimates done and tried to negotiate with him about still performing the service and he started to yell at me saying he could not do this service for a lower price. I went to the store and got the parts myself and just fixed it myself. He requested I ask for a refund on this deal.
Response from Captain Rooter Emergency Plumbers Chicago

"Well sorry customer did not like the estimate we follow up with her and let her know we were running behind schedule due to unfore seen conditons on previous job. the total job was estimated for 185 plus parts she said no went on about iknow were to get parts and im gona give u a bad review so i told her if she wasnt happy that to as A.L. for a refund ....fer..so at no charge th en Ray t ook off stems for her at no addional charge so she can do it her self witch she waneted well we try to make this customer happy but there a differance between negoiateing and black male either wat we still end up with bad review"


Linda G.
Apr 2014
5.0
Yes, I recommend this pro
$70
I purchased an Angie's Deal and was promptly contacted and job scheduled. The plumber was running late due to a problem at the job before. He was about 3 hours late but the office kept us informed. The job was completed satisfactorily. There seemed to be some confusion as to how the charges should be computed because of the Deal, but was settled fairly.

Mahendra G.
Apr 2014
5.0
Yes, I recommend this pro
The company let me that they don't service my area. The provider was professional and responsive with an email letting me know to get a refund for the deal.

Robbie L.
Apr 2014
2.0
$39
I purchased the 'big deal' promotion for a $39 service credit and a $49 credit towards service performed. The $39 was a complete waste of money. The person that came to visit me acted as if he didn't want to be there. He didn't even have any tools or even a piece of paper to write anything down. He had no idea about my promotion. He was only in my house for about 15 min. after saying it would cost me over $285 to fix each of my runny toilets. Outrageous! Honestly, I didn' t have a good feeling and at that point just wanted him out. Don't purchase the 'big deal' WASTE of MONEY and TIME!

Cynthia S.
Apr 2014
5.0
Yes, I recommend this pro
$99
It went well.  Can't remember the details.

Sheila T.
Mar 2014
3.0
Yes, I recommend this pro
$39
Okay.

Pankaj K.
Mar 2014
5.0
Yes, I recommend this pro
$150
They are professional and pretty good.   I like his timeliness, whatever time he said, he came on the dot, overall the quality of the service, his cleanliness and the way he did it and all that was pretty impressive.

Barry W.
Mar 2014
5.0
Yes, I recommend this pro
$450
The plumber came approximately when he promised.  He kept in contact with me till he arrived.  He worked quickly and efficiently and completed the job promptly.
He was gone in about 30 min.  That's why I think the price was a little high.  I did not receive an itemized bill, so I don't know how much was the materials, labor and weekend work fees.

Georgetta D.
Mar 2014
4.0
Yes, I recommend this pro
$87
Plumber found blockage at the curb.

MARY L.
Mar 2014
3.0
$450
He contacted me quickly. He showed up at the time he had put in, not the time we agreed to but he came back. He said that going over to Menard's to get the stuff we needed would use all the Big Deal time so he would come back. I was confused about what he meant but he said we would work it out. My husband was home at the time of the work. The person who did the work subtracted the cost of the Big Deal from the bill. I called because this didn't seem right to me and the person on the phone yelled at me repeatedly that I had agreed to this arrangement. Funny, I don't remember agreeing. So actually the cost was $450 plus the Big Deal which seems high for the work that was done. The faucet was not secured on the outside of the house so my husband did that because we did not want to have to deal with these people again.

Beth L.
Mar 2014
3.0
$180
The service guys were nice enough and arrived on time for the appointment.  However, they came in with muddy boots and didn't offer to remove them.  They also didn't introduce themselves and were dressed sloppily, which I normally wouldn't care about but it added to the aura of unprofessionalism.  They flushed a clogged sink with some air, which took them less than 10 minutes, and charged $180, which seemed really high.  It took them much longer to run my charge card and write up a receipt than to do the actual work.

Joseph O.
Feb 2014
4.0
$53
Fine with price and work performed.  The guy was polite, adaptable to unexpected situations (couldn't find parts to very old fixtures, so did alternative work to fix problem).
Short story:  the company was not good about communicating with me.  I had to initiate every communication.
Long story:  I never got a call from this company after I booked the Angie's deal.  I had to call them.  When I did they were in emergency mode due to weather, which I was fine with:  my problems were not an emergency.  But again they did not call back to schedule and did not return my call asking them to call me back.  I finally made voice contact and got scheduled.  But then the time window came and went without a call from them.  So...  I called, and they said the guy was running late.  Yeah:  I understand running late.  I don't understand the lack of courtesy in being informed.



Brighette A.
Feb 2014
5.0
Yes, I recommend this pro
$99
My husband met with the plumber and I was told that initially there was confusion regarding the type if service needed and the coupon details. The amount of time to fix the problem was well under an hour for the two hour time purchased but the clog was not covered. It worked out and the plumber was able to complete the job.

William M.
Feb 2014
4.0
Yes, I recommend this pro
$295
.

Brighette A.
Feb 2014
5.0
Yes, I recommend this pro
$99
It worked out fine. We didn't have to pay any additional cost. Two people came out, and they said that they did not provide clogged drain service for the price of the coupon that was purchased, however, they had the equipment in the truck, and it took them less than 10 minutes to unclog the drain, and so they went ahead and did it. He came out as scheduled and was able to provide the service needed without any issues.  The price of the big deal was too expensive just for a clogged drain.

Mark W.
Feb 2014
5.0
Yes, I recommend this pro
$99
I was very satisfied. He worked hard and steadily and tested everything out to make sure it was functioning as it should before leaving. I would recommend this company for future work.

David S.
Feb 2014
3.0
$250
Again, the toilet bowl was more costly than expected but that was fine.  The faucet was supposedly fixed but it is the same as it was before (handle arbitrarily drops without pressure).  I have requested that they return but have not heard from them.
Showing 51-75 of 111

Licensing

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FAQ

Captain Rooter Emergency Plumbers Chicago is currently rated 4.1 overall out of 5.
Captain Rooter Emergency Plumbers Chicago accepts the following forms of payment: CreditCard
Yes, Captain Rooter Emergency Plumbers Chicago offers free project estimates.
No, Captain Rooter Emergency Plumbers Chicago does not offer eco-friendly accreditations.
No, Captain Rooter Emergency Plumbers Chicago does not offer a senior discount.
Yes, Captain Rooter Emergency Plumbers Chicago offers emergency services.
No, Captain Rooter Emergency Plumbers Chicago does not offer warranties.