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He put in our heating unit. He was very friendly. He was very knowledgeable and knew what they were doing.

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Ed the sale person was very accommodating.  There was is an issue with the placement of the outdoor condensers, however Ed made up for it.  The cost was very competitive and I was very happy with the final cost.  Another thing that stuck out was that other competitors promised estimates and work in a specific time, but didn't do in the times they promised.  I originally went with another company without doing comparisons based on recommendations.  I placed a deposit with this other company, and they didn't end up coming at the day they promised.  I ended up canceling them. After some more comparison, I ended going with Besco and very happy with the work. They workers were very professional and everything was cleaned up.

The provider specified what will be done and did exactly that.
No surprises like inspection does not cover fixing the problem.
The service was prompt and very professional.

,STOP----if you are looking for a hvac company, look no futher. you just found it.  living out of state and owning a condo in chicago does create some problems. we have delt with several companies in the area, some good, some bad. besco air is very professional and reliable, they also offer 24 hour service. the employee's are excellent, there estimator stopped by to check on how the installation was going. on the way out he noticed another company installing the same unit in a different condo. so he stopped by to see how things were going. not very well, he showed them how to remove the old unit, they could not figure it out. that tells you alot about besco air ! ! ! !

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Besco did an excellent job, explained why and what was causing it.

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Delivered new AC up to the top of the 4 flat building (no elevator) 
Came back for a face to face check up
responded quickly to a call for estimate

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I have been really happy with Besco since I purchased a new furnace and AC unit from them one year ago. They have been very responsive with service calls and I have been able to get them on site within 24 hours on multiple occasions. More recently, I had three service calls in a month to try to figure out why my furnace was dripping water. Each time, Besco came back without complaint and tried something new to resolve the issue. I am happy to have them as my HVAC provider.

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The a/c was not working. the first repairman serviced the unit and got it running, however it stopped working again. Second repairman cam following day at no extra cost. the blower motor needed to be replaced due to a special air filter we did not know existed. the filter was clogged and caused the blower to burn out. they had an extra one in the truck and were able to replace the burnt out one. very professional. explained alot to us.
thank you!

Woman who scheduled the service was very pleasant & pointed out that I could use an Angie's list coupon against the cost of the service call.  Service was scheduled for early the following day; Glenn arrived on time & quickly diagnosed the problem.  He also checked freon levels & said they were OK -- rather than trying to upcharge me as so many would have done!  The price did not seem unreasonable & I would definitely call them again!

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Very well, did what was listed and necessary for the safety of our household.

The technician was on time and friendly.  Quickly diagnosed the problem and replaced the faulty part with a replacement that he had on hand.  Everything went smoothly and our a/c unit is working great now.

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It went very well.  The tech, Peter, was very polite and professional.  he was able to find my problem and correctly diagnose it very quickly.  The sales man, Joe Pedota,  I talked to as a result was professional, courteous and punctual. The repair was going to be much more costly than I expected.  I decided not to have the work done at that time.