Approved ProBesco Air Inc
About us
For over 30 years we have been committed to providing 100% customer satisfaction, and that commitment has been the foundation of our success. We source nothing but the finest in state-of-the-art heating, cooling, and air purification products, and our licensed technicians provide impeccable workmanship in the field.
Business highlights
Services we offer
HVAC Installation, Maintaining Furnaces, Air Conditioners, Boilers, & Hot Water Heaters.
Services we don't offer
Goe-Thermal Equipment, Duct Cleaning
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 1
Assorted photos uploaded by Besco Air Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 1% |
Filter reviews by service
Ultimately what disappoints me is that I was cancelled on not once, but twice when I scheduled.
The first day I scheduled I had to schedule about 3-4 weeks in advance. When that day came, they called and said they were overrun by emergency calls and would have to resx. Fine - understand that these things happen; however, about an hour or two later, I got a call from the tech asking for more detailed directions to my unit and parking info. When I asked him if he was actually coming bc of my conversation with dispatch, he checked again, and then ended up not providing service.
The second day I scheduled, they called me AGAIN saying that they had a number of calls and would have to reschedule. I understand emergencies happen in an HVAC industry, but we do live in Chicago. It's cold. Furnances go out. Staff more people - be better prepared so you can take care of scheduled appts and emergencies that come up. After I put up a bit of a stink, things were rearranged, and I got them to send someone over, about 2-3 hours after initially scheduled time, at a slightly reduced rate. Work itself was fine, as mentioned above. Again, tech was knowledgable, for what was ultimately straightforward work.
"Hi [member name removed], Thank you for your kind words about our service and I understand the disappointment with the delay in the call. Unfortunately I wish we could hire more people but this industry is very weather driven and during the slow times I would not have enough work for another tech. That is why when we are on the phone we explain that we may have to reschedule your appointment if it gets cold and we have to many no heat calls. Last Saturday my technician's truck would not start and we could not get someone there. I wish things like this never happen but they do and they is why we gave you a discount. I would recommend getting a contract with us and we schedule your cleaning in advance before we get busy. The best time to clean your furnace is in August to be ready for the winter. Thank You Jim Cox"
"HI, Thank you for the review and the kind words. I want to say sorry for the miscommunication on the cost of our labor. We are $95.00 and hour for one guy and $180.00 an hour for two. So I am a little confused on the quote you received and will talk with Sergio who was out at your home. Those rates are based on standard time so if it was after hours or weekends they would be higher but not that high. Sincerely, Jim Cox"
I am so pleased!
Thank you.
We had some communication issues in the beginning. On the first service visit I was told by the technicians that we needed to turn off the power on our furnaces to avoid damaging the them. Since the other two unit owners could not be reached to do this at the last minute, we had to reschedule. I received a service confirmation call the night before for the second visit and I mentioned being told the power had turned of for the furnace. I was then told the power needed to be turned off for the AC units alone which can be done at the fuse box. After relaying this information to the other unit owners, on the next day the technician said the power needed to be on for him to be able to decompress the AC units and that we should turn it off after he was done and should stay off until the AC units are reconnected in the spring. I had to call the other unit owners and ask them to turn the power back on. This whole process was very confusing and did not compare to the great customer service received during my research.
The work was done in a reasonable time with only a minor annoyance. The technician left the site without saying anything to return to his car to drop off equipment and was locked out. Overall the technician was prompt, knowledgeable and courteous.
I would recommend this company for this service but would suggest they inform the customer of what actions are required of them before the service call, during the scheduling process.
The high level of service continued from there. When I decided I wanted to go the route of getting a new furnace, Besco sent their sales person Joe out for a visit. Other companies insisted on sending a tech out first (for a fee) before the sales rep to do the site visit. Joe was awesome. Very technically knowledgable. Right on time. Called before to confirm the appointment. He was thorough. Inspected the entire duct work system. Very clear explanation of our options and different price/value ranges based upon our home. He offered his professional opinion on which system, but I didn't feel like he pressured me to go with a more expensive model.
As explained to me directly from the owner, the quality of a new furnace is only as high as the quality of the installation. The 2 installers did a great job in a tight space, were respectful in our home, careful, and did a good job overcoming a few installation challenges. In addition, they were able to fix our current humidifier, which was great because we were going to buy a new one if they couldn't fix it. That saved us a good amount of money.
The icing on the cake was Joe did a follow up visit to ensure everything was installed correctly and walk us through the functions of our new thermostat. He did all the paperwork and submitted the form for us to get our rebate from peoples gas ($600). A great overall job by Joe.
Ultimately, I can't speak for pricing because once I decided to go with Besco (after the owner himself took the time to talk to me) I didn't price shop. But the value I received for the price that I paid was second to none for sure. At this point, I won't consider going with any other company for my HVAC needs because of the positive experience.
"Hi [Member name removed], Thank you for the A review and the kind words about our company. As far as the cost for the work we did in your home my guys are told to be very thorough when they are looking at your furnace so we do the correct repair the first time. Your furnace was not working when we got there and then we reset the unit and it was working fine. Jim my technician then wanted to make sure you didn't have anymore problems after he left so he went though the unit with a fine tooth comb. The cost was also based on after hours rates because my guys are paid time and a half to come out at night to repair furnaces. If it was done during regular business hours it would have been less. Thanks again for letting me know and I hope we can still service you in the future. Jim Cox"
"[removed member name] I'm sorry in your disappointment with our work and I feel they may have been some bad communication on our part. We do not have many bad reviews but the ones we do are mostly due to freon leaks. There is only one thing in this industry that we can not give a quote on the repair or tell you what is exactly where the leak is. We can tell you that there is a leak and we can try to find it and that that time it is a hourly rate plus materials. My guy did say the leak was on the condenser and not the compressor which really is the same. We have to add a dye to try to find the leak and the unit needs to run for seventy two hours so we can see the dye with a special light. When we came back to find the leak with the light we did and than fixed the problem. Maybe if we explained it a little better you would not have been so displeased with us but I feel we did everything else right and fixed your problem. Please just remember we can not see a leak (unless it is a large leak) on our first call and that is why out service tech could not give you an exact location of the problem. I hope you understand, Jim Cox"
"Hi [member name removed], I am very sorry we did not get back to you about your duct cleaning. The week of the fifteenth we were so busy with no heat calls and it was very crazy in here. Mistakes happen and I am very sorry it happened to you. If there is anything I can do please let me know and I will do it for you. Sincerely Jim Cox"
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