It was okay. The guy told me that it was the coolant and it needs to be filled, but since it was early October, I figured I will wait until the summer. He told me since my air conditioner is over 20 years old that I definitely need to get a new one and he should give me a quote for a new air conditioner. I explained to him that my house was built in 2008 so there's no way it's 20 years old. He told me that oftentimes what builders do is they use old air conditioning units and put in the house so that's why we should get a new one. I know the builder. He's not going to put in an old unit. He went back up and told me I was right, that it was built in 2008. He still told me we should get a new one. I don't think I am really going to listen to him. I am probably going through the process again to get it fixed. I called them before I bought the deal. I found them through Angie's List looking at the reviews, but then I called them first to make sure that they could come out quickly because I was traveling. They did come out quickly.

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Besco did a great job. 

• --Joe Pedota came to the house to give us the estimate. He was right on time and very thorough. He gave us three options at three different price points. He explained the differences and answered all our questions. There was no pressure and he didn't expect an answer right then. He just asked us to get back to him and left all the materials with us.
• --When we called Joe to accept the proposal he took care of all the details. He set up the installation time, got copies of our utility bills so that we would get the rebates that were available and took care of registering the equipment with the manufacturer for warranty purposes. We didn't have to take care of any of it ourselves.
• --The two installers arrived exactly when they said they would and worked very steadily through the day. They were very professional, explained what they were doing, cleaned up after they were done and explained the operation of the system to us. They started between 7:30 & 8 and finished mid afternoon.
• --A couple of weeks after the installation Joe came back and checked the work and made sure that we were satisfied with everything. It was a nice touch.

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I called Tuesday afternoon and they were out on Wednesday.  Woman who answered the phone was very pleasant and helpful.  Rob came to the apartment to repair the furnace on time and it worked perfect.  The outside exhaust pipe was clogged and he cleaned it out.  The first time I tried this firm and I was very happy with the results. 
I had used another guy for years and he came out twice and could not fix it.

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Great - very professional, punctual, quick, and communicated well.

Joe arrived at the house a few minutes early and provided a written quote at the time of the inspection.  He was incredibly qualified and competent and very professional.  He was not the cheapest bid but he was definitely the most credible and the best provider I dealt with.  We scheduled the work for a few days later; his crew showed up exactly on time and everything went perfectly.  A part leaked slightly after the work was completed and someone came back to fix the work the very next morning.  Joe followed up with a visit to make sure everything was done properly and to our satisfaction.  A couple days later, a thank you card arrived with our warranty information included (nice touch).  Couldn't be happier with Joe or with Besco.  Wouldn't even bother calling anyone else next time!

Did a great job.

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Excellent. Answered all my questions and educated me a bit on furnaces (something I feel is important as a homeowner!). Was very professional.

Very professional and informative.

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