Ashland Lock & Security Solutions

Joe was great to work with. He gave me a fair estimate to door the work on my condo building, showed up on time, called ahead to verify the date and time to do the work and finished the actual work within the time promised even though there were some difficulties encountered. All the new hardware worked even better than what we were promised. I'd recommend Joe (Gruber) and Ashland Lock to anyone looking for a quality job at a competitive price.

He was very efficient, professional, and pleasant - we appreciated that he was willing to explain what he was doing and what types of locks we had. They were also able to do the work just a day after we called them, which was terrific. Would recommend!

Excellent. Shaun, the locksmith who came out to my home, arrived on time, was very friendly, and helpful. He worked quickly and efficiently. Pleasant experience! Highly recommended!

The service tech, Sean, arrived on time, was courteous, neat and very, very helpful. I was given two sets of keys to the new locks. They're price was also almost 40% less than a couple other companies I contacted. I would definitely use them again.

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I CALLED THEM AFTER REGULAR BUSINESS HOURS AND WERE ABLE TO MEET ME AT MY CAR WITHIN 15 MINUTES OF MY CALL. IT TOOK THE LOCKSMITH LESS THEN A MINUTE TO UNLOCK MY CAR DOOR. I WOULD USE THEM AGAIN AND RECOMMEND THEM.

THE LOCKSMITH WAS PROMPT AND FRIENDLY. HE DID THE WORK ON BOTH DOORS QUICKLY (ABOUT 1HR) AND EXPLAINED EXACTLY WHAT HAD BEEN DONE. HE ALSO GAVE ME TWO FREE SETS OF KEYS WITH THE WORK.

THE LOCKSMITH THEY SENT OUT TO MY BUILDING WAS VERY NICE, BUT VERY YOUNG AND INEXPERIENCED. WE ORIGINALLY AGREED ON A WAY TO FIX-UP THE DOOR, ONLY TO LATER FIND OUT THE LOCKSMITH COULDN'T GET THE NEW LOCK TO FIT. EVENTUALLY HE RIGGED UP SOMETHING AT THE AGREED UPON PRICE, BUT IT WASN'T AS SECURE AS I WANTED OR COULD HAVE BEEN.

PROVIDED SAME DAY SERVICE ON A SATURDAY MORNING. THE LOCKSMITH WAS FRIENDLY AND POLITE.

THEY'RE ALWAYS POLITE WHEN I CALL, BUT IT'S FRUSTRATING THAT I HAVE A BROKEN DOOR AND UNHAPPY TENANTS AND I CAN'T SEEM TO GET A RESPONSE FROM ASHLAND LOCK.

SEAN GAVE ME AN ACCURATE QUOTE OVER THE PHONE, CAME WHEN HE SAID HE WOULD, WAS FAST, AND EFFICIENT. CAME WITHIN A COUPLE OF HOURS OF MY CALL ON A SATURDAY AFTERNOON.

DEALT WITH ART. HE WAS GREAT. THE PROJECT WAS A HARDER THAN WHAT YOU'D NORMALLY THINK, BUT HE DID A REALLY NICE JOB. PLUS, HE WAS PROFESSIONAL AND RESPONSIVE.

ART WAS GREAT. WE HAVE A VERY OLD DOOR AND HE INSTALLED A NEW DEADBOLT AND KNOB, INSTALLING WOOD INTO THE DOOR TO STRENGTHEN THE DOOR, WELL BEYOND THE SCOPE OF THE JOB HE WAS HIRED FOR. HE DID IT ALL FOR THE INITIAL QUOTED PRICE, WAS POLITE, CURTEOUS, PUNCTUAL, AND SENSITIVE TO MY CRAZY SCHEDULE.

ARRIVED ON TIME, AND WAS IN AND OUT IN THE 30 MINUTES THAT WAS ESTIMATED ON THE PHONE. CLEAN AND TIDY.

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THEY SHOULD CALL BACK WHEN THEY SAY THEY WILL. HE WAS UNABLE TO TELL ME WHETHER THEY COULD COME AND, IF SO, WHAT TIME, BUT SAID SOMEONE WOULD CALL EITHER LATER THAT DAY OR THE NEXT. NO ONE CALLED UNTIL FRIDAY NIGHT. BY THEN, I HAD CALLED ANOTHER LOCKSMITH TO SECURE AN ACTUAL APPOINTMENT. I HAVE TOO MUCH TO DO ON WEEKENDS TO NOT HAVE A FIRM TIME. IN ADDITION, THE FELLOW ON THE PHONE WAS RUDE. I WON'T BE CALLING AGAIN.

GEORGE WAS VERY FRIENDLY, HELPFUL AND PROFESSIONAL. WE WOULD HIRE THEM AGAIN.

WONDERFUL TECHNICIAN. INFORMATIVE & PLEASANT. WILL DEFINITELY CALL/REQUEST AGAIN.

THEY DID A VERY GOOD JOB. I PREVIOUSLY HAD CALLED WITH A QUESTION REGARDING A LOCK I WAS HAVING TROUBLE WITH. I FOUND THE COMPANY'S REPRESENTATIVE VERY HELPFUL AND PROFESSIONAL. I WOULD CALL A ASHLAND LOCK CO. TO DO REPAIR WORK IF I NEEDED IT IN THE FUTURE.

THEY ARE EXCELLENT! I HAVE USED THEM TWICE NOW.

WORK WAS WELL DONE.

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I CALLED THIS COMPANY AND THEN ANOTHER CHICAGO LOCKSMITH. A ASHLAND TOLD ME THE MINIMUM TO COME SEE OUR LOCK PROBLEM ($65 TRAVEL AND SERVICE FEE) AND DID NOT OFFER ANY INFORMATION TO HELP ME UNDERSTAND WHAT THE SERVICE IS THEY MIGHT OFFER. THE REPRESENTATIVE WAS CURT AND DIDN'T OFFER MUCH INFORMATION. CUSTOMER SERVICE FOR ME STARTS FROM THE FIRST CONTACT WITH A COMPANY AND A ASHLAND DID NOT WELCOME MY BUSINESS.

JOE WAS VERY RESPONSIVE AND DID A GREAT JOB! HE HAD TO ARRIVE LATE, BUT CALLED TO LET US KNOW. HE WAS ALWAYS VERY CONSIDERATE OF OUR TIME.

VERY EFFICIENT, POLITE, ON TIME AND FAIRLY PRICED. I WOULD USE THEM AGAIN AND WOULD HIGHLY RECOMMEND THEM.