Ashland Lock & Security Solutions

ARRIVED ON TIME, AND WAS IN AND OUT IN THE 30 MINUTES THAT WAS ESTIMATED ON THE PHONE. CLEAN AND TIDY.

THEY SHOULD CALL BACK WHEN THEY SAY THEY WILL. HE WAS UNABLE TO TELL ME WHETHER THEY COULD COME AND, IF SO, WHAT TIME, BUT SAID SOMEONE WOULD CALL EITHER LATER THAT DAY OR THE NEXT. NO ONE CALLED UNTIL FRIDAY NIGHT. BY THEN, I HAD CALLED ANOTHER LOCKSMITH TO SECURE AN ACTUAL APPOINTMENT. I HAVE TOO MUCH TO DO ON WEEKENDS TO NOT HAVE A FIRM TIME. IN ADDITION, THE FELLOW ON THE PHONE WAS RUDE. I WON'T BE CALLING AGAIN.

GEORGE WAS VERY FRIENDLY, HELPFUL AND PROFESSIONAL. WE WOULD HIRE THEM AGAIN.

WONDERFUL TECHNICIAN. INFORMATIVE & PLEASANT. WILL DEFINITELY CALL/REQUEST AGAIN.

THEY DID A VERY GOOD JOB. I PREVIOUSLY HAD CALLED WITH A QUESTION REGARDING A LOCK I WAS HAVING TROUBLE WITH. I FOUND THE COMPANY'S REPRESENTATIVE VERY HELPFUL AND PROFESSIONAL. I WOULD CALL A ASHLAND LOCK CO. TO DO REPAIR WORK IF I NEEDED IT IN THE FUTURE.

THEY ARE EXCELLENT! I HAVE USED THEM TWICE NOW.

I CALLED THIS COMPANY AND THEN ANOTHER CHICAGO LOCKSMITH. A ASHLAND TOLD ME THE MINIMUM TO COME SEE OUR LOCK PROBLEM ($65 TRAVEL AND SERVICE FEE) AND DID NOT OFFER ANY INFORMATION TO HELP ME UNDERSTAND WHAT THE SERVICE IS THEY MIGHT OFFER. THE REPRESENTATIVE WAS CURT AND DIDN'T OFFER MUCH INFORMATION. CUSTOMER SERVICE FOR ME STARTS FROM THE FIRST CONTACT WITH A COMPANY AND A ASHLAND DID NOT WELCOME MY BUSINESS.

JOE WAS VERY RESPONSIVE AND DID A GREAT JOB! HE HAD TO ARRIVE LATE, BUT CALLED TO LET US KNOW. HE WAS ALWAYS VERY CONSIDERATE OF OUR TIME.

VERY EFFICIENT, POLITE, ON TIME AND FAIRLY PRICED. I WOULD USE THEM AGAIN AND WOULD HIGHLY RECOMMEND THEM.

JOE GRUBER DID AN EXCELLENT JOB. HE WAS PROMPT, COURTEOUS, AND FRIENDLY. IF NEEDED, WILL USE ASHLAND LOCK & SECURITY SOLUTIONS AGAIN.

I CALLED MID-DAY AND ART WAS ABLE TO STOP BY THAT AFTEROON. HE COMPLETED ALMOST ALL OF THE WORK, AND WILL RETURN TO INSTALL THE DEADBOLT. HE COMPLETED THE WORK QUICKLY - OUR BROKEN LOCKS NOW WORK LIKE THEY ARE NEW. ART WAS VERY PLEASANT AND POLITE.

THE SERVICEMAN CAME OUT RIGHT AWAY TO DO AN ESTIMATE AND SEEMED VERY PROFESSIONAL. I CALLED BACK TO SCHEDULE AN APPOINTMENT. HE CALLED TO CANCEL ON THE DAY OF THE APPOINTMENT DUE TO A PERSONAL EMERGENCY WHICH WAS COMPLETELY UNDERSTANDABLE. IT THEN TOOK ME SEVERAL PHONE CALLS OVER THE NEXT WEEK TO RESCHEDULE. HE CANCELLED THE SECOND APPOINTMENT BECAUSE HIS CAR BROKE DOWN ON THE WAY HERE. ANOTHER TWO PHONE CALLS AND WE RESCHEDULED AGAIN. I CALLED THAT MORNING TO MAKE SURE HE WAS COMING. HE CONFIRMED, BUT NEVER SHOWED UP. THAT WAS YESTERDAY MORNING AND I HAVE YET TO HEAR FROM HIM. I CALLED ANOTHER LOCKSMITH WHO CAME OUT TODAY AND COMPLETED MOST OF WHAT I NEEDED DONE FOR A COST A LOT LESS THAN WHAT HE QUOTED ME. DURING MY NUMEROUS PHONE CALLS, HOWEVER, I DID SPEAK WITH A COUPLE OF OTHER PEOPLE AT THE COMPANY WHO SEEMED VERY HELPFUL AND WHEN I LEFT MESSAGES WITH THEM, HE USUALLY DID FINALLY CALL ME BACK. THAT'S WHY THEY'RE GETTING SOME C'S INSTEAD OF ALL F'S.

ON THE WHOLE, WE WERE PLEASED WITH THE LEVEL OF SERVICE AND QUALITY OF PRODUCT. CERTAINLY NOT CHEAP, BUT WE WANTED HEAVY-DUTY LOCKS INSTALLED AND THE COST WE PAID REFLECTS THAT. OUR INSTALLER WAS FRIENDLY AND PROFESSIONAL, ALTHOUGH HE WAS SEVERAL HOURS LATE TO THE APPOINTMENT. (HE EXPLAINED THAT HE FORGOT IT WAS MOTHER'S DAY AND NEEDED TO TAKE HIS MOM TO BRUNCH BEFORE HE COULD COME BY.) THERE WAS AN ISSUE WITH OUR BACK DOOR JAMB SPLITTING AND IT WAS UNCLEAR WHETHER THIS WAS CAUSED BY THE LOCK INSTALLATION OR THE CONDITION OF THE DOOR. THAT WAS THE ONLY QUESTION MARK ABOUT OUR EXPERIENCE.

EXCELLENT, POLITE, AND FRIENDLY. GAVE ME A COUPLE OF EXTRA KEYS, AND HAD GOOD SUGGESTIONS ABOUT SAFETY.

MY SERVICEMAN WAS ON TIME FOR THE INITIAL ESTIMATE. I WAS TOLD, HOWEVER, THAT MY DOOR WAS SPECIAL AND NEEDED SPECIAL HARDWARE WHICH HE WOULD NEED TO GO BACK TO THE OFFICE TO QUOTE FOR ME. QUOTE CAME IN AT $500 INCLUDING LABOR AND PARTS. I HAD THE WORK DONE, BECAUSE WITHOUT IT THE BUILDING WAS NON-SECURE AND I NEEDED TO ACT FAST. CHECKING ONLINE AFTERWARDS FOR PRICE QUOTES ON THE HARDWARE I FOUND QUOTES FOR THE EXACT HARDWARE FOR AS LOW AS $125. I UNDERSTAND MARK-UPS AND KNOW THAT PEOPLE NEED TO MAKE MONEY, BUT I FELT A LITTLE RIPPED OFF. AFTER THE WORK WAS DONE WE EXPERIENCED A PROBLEM WITH THE DOOR CLOSING AND IT TOOK SEVERAL CALLS AND A MISSED APPOINTMENT TO GET THE SERVICEMAN BACK OUT. IN ALL FAIRNESS, HE SAID HE HAD AN INJURY AND WAS OFF WORK, BUT THE DISPATCHER SHOULD HAVE KNOWN THIS AND SENT SOMEONE ELSE AS THIS WAS A SAFETY ISSUE (DOOR WAS ABLE TO BE OPENED ALLOWING ACCESS TO ANYONE ON THE STREET). SERVICEMAN EVENTUALLY CAME BACK AND FIXED THE PROBLEM.

I GOT A PROMPT RETURN CALL, AND THE GENTLEMAN SHOWED UP RIGHT ON TIME. I WAS VERY PLEASED WITH THE JOB THAT WAS DONE.

ART WAS ON TIME, RESPONSIVE, AND HELPFUL. HE PROVIDED A GREAT DEAL OF INFORMATION ON LOCK OPTIONS AND SECURITY ISSUES WITH OUR BUILDING, WHICH RECENTLY ENCOUNTERED A BREAK-IN. I WOULD DEFINITELY USE HIM AGAIN. THE PRICES WERE A BIT HIGH, BUT STILL WITHIN REASON, AND THE SERVICE WAS EXCELLENT.

THEY WERE PLEASANT, ON TIME FOR THE JOB, AND VERY COMPETENT.

SCHEDULED REPAIR VISIT THE SAME DAY I CALLED AND SHOWED UP PRECISELY ON TIME. SHAUN WAS CHEERFUL, EFFICIENT, AND PROVIDED GOOD PRACTICAL ADVICE ON BUILDING SECURITY.

ATTITUDE WAS VERY CURT AND SHORT. SEEMED TO BE TOO BUSY TO WANT THE BUSINESS.

ROY IS QUICK AND PERSONABLE. HE'LL HONOR ANY OTHER LOCKSMITHS' COUPONS FROM THE PHONE BOOK.

HIS SUGGESTIONS WORKED, SO WE SAVED $100.

SERVICEMAN WAS RIGHT ON TIME AND EVEN CALLED TO LET ME KNOW HE WAS ON THE WAY. HE DIDN'T MIND THAT I WATCHED HIM WORK.

JOE GRUBER WAS VERY KNOWLEDGEABLE ABOUT DIFFERENT KINDS OF LOCKS AND SECURITY, SHOWED UP EXACTLY ON TIME, AND WAS POLITE AND HELPFUL THROUGHOUT.

PRICE WAS NOT TOO BAD. VERY PROMPT AND GOOD WORKMANSHIP STANDARDS. COST WAS $17.00 PER LOCK AND TRIP CHARGE WAS $58.00. WHEN THEY CHANGE THE CYLINDER ON BACK DOOR, FIXED IT SO YOU DON'T HAVE TO JIGGLE THE KEY TO UNLOCK IT.