APEX PLUMBING & SEWER COMPANY

We had Apex come out and fix a broken tub drain.  They estimated the work would cost $500.  They had to open a wall to do the work and found more damage, they charged an additional $70 for the extra pipe that needed to be replaced.   They were on time, clean and fast.

We also had them out to replace a leaky pipe under the sink a few weeks earlier.  That was in the $250 range.  They provided an estimate over the phone.  There were no surprises, again on time, clean, quick and good work.

Our condo association uses them as well.   They charged $4000 for a major repair to our flood control system.   They had a team working on it all day.  There initial estimate was a little higher but they were willing to negotiate down.  They were the only company I found that was even willing to give us a price.  In addition to that work we use them to rout or storm drains and they are by far the cheapest.

We recently had to call them out after hours when a storm drain outside our back basement door flooded and some water got into our condo.   They knew exactly what to check to diagnosis the problem,  as soon as he turned the water on in our kitchen, the water level in the storm drain started raising.  This sewer line from the building into the sewer basin was clogged, causing water to backup into the line and eventually out of the lowest opening.  Apex routed the line the comes from the front building into the basin clearing the clog and eliminating the problem.   The bill was $410.

They were punctual and they fixed the problem; however, the price was unfair. I asked for the hourly rate, and they said they did not have an hourly rate, but they give free estimates. I set up a time for them to come over. Two men replaced the part and charged me $200 for labor. The replacement was so fast, it took me longer to open the door than it did for them to fix the problem. I feel that their rates are completely outrageous. $200 for 20 mins for labor?

Ive used Apex numerous times--including for a fairly large installation of new water service to a laundryroom sefveral years ago--and have always been very happy with the quality of the work, responsiveness, and over-all service. Highly recommended.

Apex's price was substantially better than others I checked, and--perhaps more interesting--in return for a lower price, the actual work appears to have been less disruptive and time-consuming than other options. Apex seems to have invested in modern excavation technology that enables them to install copper pipe without digging a ditch across the entire surface of the yard and breaking a hole in the side of the foundation of the house. (they did have to dig a smaller hole in the parkway and also a small (6 by 1 foot) hole in the floor of my basement, [which they recemented after the installation was completed].). After that, an automatic tunnelling mechanism burrowed under the foundation, creating a small tunnel sufficiently wide enough to enable pipe to be laid. This probably saved at least a day or two compared with what would have been involved in digging an actual trench. It would probably be fair to note that I have a somewhat anxiety-prone temperament, so the prospect of using this kind of technology seemed a bit unnerving--particularly after a competing contracter disparaged this technique, claiming that use of such devices were either illegal or ill-advised, and that the only prudent method would involve digging an actual trench--which would have involved several days of excavation, serious disruption of trees and bushes, and probably several thousand dollars additional cost. Fortunately for me, Apex's owner anticipated such objections and called back to counter them. I had previously used Apex for much smaller jobs--my initial experience involved a clogged drain which I had called about having routed---Apex's guy came out; took a look, noted that the basement was cold (it was winter), and suggested that while they would be willing to charge for routing, that he figured a more plausible explanation was that the pipe was frozen, and that if I could get the pipe to warm up, the drain would work again--so he left without charging me for this suggestion. Interesting to find a plumber who would offer such advice (which proved correct), so when the weather got warmer, I did eventually use them to route the drain, and for some other jobs, all of which they did well. But the excavation project seemed more challenging and daunting. Other firms--some with very impressive internet advertising edifices--were quoting prices twice as high, and suggesting projects twice as disruptive, and requiring twice as much time---so were Apex's promises just too good to be true? Over the years, I'd seen other neighbors hosting multi-day (or, in some cases, perhaps multi-week) excavation projects on their front lawns, and it seemed to me that any hopes of avoiding such a fate might have been unrealistic---but the prospect of saving several thousand dollars and having a job take only two days, ultimately proved too tempting--so I went with Apex, and I am very glad that I did. Conceded: if you were planning to leverage your water-line installation by also using the trench to stage a reenactment of "All Quiet on the Western Front", then maybe Apex would not be a suitable contractor for your purposes; but otherwise, if you just want quick and a trouble-free plumbing installation, you might do a lot worse than to give them a call.

They did a fantastic job. Our sump pump starting making strange sounds on Thursday and stopped working altogether on Friday. I called them at 5 pm on Friday and left a message with their answering service. I did not expect to get a call back until Monday to be frank because I'd been trying to reach a plumber for about an hour and was about to give up hope. Chuck from Apex called me back about 5:15 pm and said they could come out Saturday morning. They called twice on Saturday to give me a more specific time and to let me know when they were about 20 minutes away. They examined our sump pump and told us we needed a new one and offered us an option on two different models--one was about $100 more than the other. We opted for the better pump. They also told us we should replace a $28 valve. We agreed. When they finished they mentioned we should probably have our sewers routed sometime soon. I asked them if they could do it now and they said they could and that it would cost us $75 less than usual because no separate visit. They routed the sewers and pointed out some unusual features in our system that were very good to know. They cleaned up and left and we were thrilled. The do not charge an extra fee for Saturday visits which is great! Every other plumber I've contacted has charged much more for weekend visits. I will use them for all plumbing needs going forward.

They are excellent because they are very punctual, and if they are going to be late they call and let us know that they will be running late, but other than that they have been great. We have used them several times, and we will continue to use them in the future.

They billed us wrong and they said that they would refund our money, and now six months later he still hasn't. He had to come back a correct a mistake that he had done.

An appointment was set for the on site estimate. Elena, the woman who made the arrangements, was professional and offered informative advice in what we should consider for our building. Several other plumbing groups we consulted with did not offer on site estimates or had a cost associated with their estimate. APEX's associate, Grant, was prompt, friendly and gave honest feedback at the estimate - based only the facts before him. He even stood his ground as the developer countered him!! We opted to pursue the relationship with APEX. Our building's catch basin was filled with grease, no standing water was present at all. They found cans, rubber balls and several bricks. Our developers insisted they regularly scooped the basin, which no doubt they did on a do it yourself basis, however the basin had not been fully and completely scooped in a decade - this kind of service is needed at least once every five years or so. We will opt to do our annual maintenance and 5 year servicing with APE

After calling around on a workday morning, APEX was the only company who understood how living without a kitchen sink and dishwasher would be inconvenient to say the least. They offered to fit me into their schedule the same day. I left a signed, blank check on the fridge. A friend with a key to my condo met APEX that afternoon. APEX called me at my office with the job estimate of $195. The work was performed quickly and for exactly $195. I returned home to a sparkling clean kitchen. I think APEX may have even washed the counters in case any dirty water contaminated them.

They did a good job for me. I wouldn't say they were great, though. They came on time and did the job, which was good for me. They were pretty responsive and did a pretty professional job for what needed to be done.

It went well.

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Everything went well. They showed up on time, they were pleasant and did their work well.

The ejector pump in the front yard sewer was shutting off before draining the water properly. At neighbors suggestion, I called another plumber and was told there would be a flat fee for service call to look at the pump problem and I would probably need so other sewer work done. They gave me an estimate of about $600. I then checked Angie's list, found Apex Plumbing, read the reports, called them. They would give me a free estimate first on site. Upon arriving Grant tested the pump and switch. Pump worked immediately but switch was shutting off pump prematurely. Since Grant did not have the correct switch he needed to make a run to plumbing supply store. From start to finish less than 1 1/2 hours. Grant did not try to sell me any other sewer work during this service call.

Punctual visit and gave a quick estimate. Chuck gave a competitive estimate and was willing to work with me on price. It was close but in the end I decided on a different plumbing contractor. Would definitely consider Apex again for another project.

Came quickly and called ahead. Took one look at my water heater and said that it is not the kind that they service (would have been nice to know when I scheduled the call). Told me how to find some folks who would be able to service it. The two men were friendly, but smelled strongly of cigarettes.

The workers were pleasant and two of them chatted with me while the third worked. The one plumber who was working seemed competent. I own the building (a six unit apartment building) and I am looking for a plumber to do many jobs in the future. I even planned on installing a new water line, a nice big job. However, I feel Apex charged me much too much for a two hour job. I would be hesitant to hire them again because of their excessive and unfair pricing.

Apex gave us a bid to put in a new faucet and replace the float valve in our basement toilet. When the plumber came to look at the problem, he also told us that he would have to install stop valves at the kitchen faucet. When they came back to do the work, he informed me the pipes were too close to the wall to install the stop valves. He and his helper installed the faucet, replaced the float valve and replaced the trap on the kitchen drain. He informed me of this after he had done it. The plumbers were very nice and seemed to know what they were doing. However, they were only there for 1 hour. I supplied the faucet. Yet the charge was $310. I think this is a little high. We also just discovered that the toilet fitting that they put in is leaking. I have called them and left a message, and I'm sure they will come and fix it, but for that kind of money, I would think they would have checked that.

They responded very quickly and came when they said they would. Chuck, the boss, did the work with an assistant. He explained costs and options and did the work right away. Price ended up being a bit higher that what he had said. They were nice and seem to have done a good job.

They came when they said they would and did a clean job. Unfortunately, the job took longer than expected with the defective sink problem and the cost ended up being higher than expected.

Very prompt, came out and answered questions. Price quoted was about 15% higher than the average of 3 other quotes.

Apex was very good about scheduling and arrived on time. However they seemed somewhat unprepared for the removal and ended up leaking lots of dirty water onto the kitchen floor, without towels, rags or mops to clean it up. They were friendly guys but didnt work that hard (maybe an hour) for $330.

I called after hours and left a message with the answering service and she asked me if it were an emergency. I said that it was not, and she said that they would call me at 7:30 AM when the plumbers arrived. I waited until 8:30 AM and then called Apex. The daytime person expressed frustration that the answering service would have told me that; she said they are not supposed to say that. But after I spoke to the daytime person, she was very prompt in coordinating the plumbers arrival. The plumber was prompt and did a good job cleaning up.

Everything went very well. They were able to come the same day I called. Once here, they were very efficient.

Very good experience. This is the second time we used them and both times they were punctual and called right before the appointment time as a reminder. The guys who did the work explained everything that needed to be done, worked quickly, and cleaned up after they finished. You couldnt even tell anything had been done. Will definitely use again and recommend.