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APEX PLUMBING & SEWER COMPANY
Lawn and Garden Sprinkler System - Install, Lawn and Garden Sprinkler System - Repair, Sewer Main - Clear,
About us
Apex Plumbing in Chicago, IL has been providing reliable, affordable plumbing services to the entire Chicagoland area and it's surrounding suburbs since 1983. We are a fully licensed, bonded and insured company offering upfront pricing for each job and warranty and guarantee services on all our work. Our master plumbers are on call 24 hours a day, 7 days a week to service any emergency that may arise. Our number one goal at Apex Plumbing Chicago is the satisfaction of our customers. Our prompt response, premium-quality products and professional workmanship will give you peace of mind -- without breaking your budget.
Business highlights
Emergency services offered
41 years of experience
Services we offer
CATCH BASINS ETC., DISHWASHERS, DISPOSALS, DRAIN CLEANING. ALL PLUMBING REPAIRS AND INSTALLS, FIXTURES: FAUCETS, ICEMAKER LINES, TOILETS, TYPES OF SERVICES OFFERED: POWER RODDING, WATER HEATERS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.286 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 8% | ||
| 10% | ||
| 3% | ||
| 10% |
Showing 26-50 of 86 reviews
Heidi M.
Apr 2014
unknown
Erin R.
Jan 2014
.
Dmitry K.
Jan 2014
APEX fit me into their busy schedule on the coldest day in Chicago on record in the last 20 years.
Other plumbing shops I called weren't going to come out until Friday (it's Tuesday today!).
A pleasant operator at APEX told me plumbers were in my area with their equipment and would come by
at some point today, but couldn't give me a precise time. Less than an hour later she called back to confirm
the plumbers were on their way, and less than half an hour later Danny and Chez were here with their magic
electric pipe "defreezer". They inspected the problem -- both my hot and cold water lines to the kitchen sink
were frozen DESPITE leaving a drip overnight -- and quoted me a price for the first hour ($465) and the
additional hourly rate (I think it was $165/hr). They also informed me that the jobs they had done earlier
today and yesterday typically completed within an hour. About 30 minutes (and $465) later both my lines were
unfrozen without any burst pipes! The guys were very pleasant, courteous, personable and nice all around.
Keep your water running, NOT trickling or dripping, in this weather. If your pipes freeze, call APEX!
Other plumbing shops I called weren't going to come out until Friday (it's Tuesday today!).
A pleasant operator at APEX told me plumbers were in my area with their equipment and would come by
at some point today, but couldn't give me a precise time. Less than an hour later she called back to confirm
the plumbers were on their way, and less than half an hour later Danny and Chez were here with their magic
electric pipe "defreezer". They inspected the problem -- both my hot and cold water lines to the kitchen sink
were frozen DESPITE leaving a drip overnight -- and quoted me a price for the first hour ($465) and the
additional hourly rate (I think it was $165/hr). They also informed me that the jobs they had done earlier
today and yesterday typically completed within an hour. About 30 minutes (and $465) later both my lines were
unfrozen without any burst pipes! The guys were very pleasant, courteous, personable and nice all around.
Keep your water running, NOT trickling or dripping, in this weather. If your pipes freeze, call APEX!
Glenn W.
Nov 2013
Apex has been in 3 times to our house. First for sewage pump and work was excellent, price was fair. Second was for same pump issues, and it was determined that a check valve was to blame, but that valve had frozen and was freed up by the tech on site. I was charged $197 for the service call, and tech offered to replace valve for $275. I declined, as paying $473 for a simple job seems extreme to me. It was not explained that the service fee would go towards the repair.
Of course the valve completely disintegrated late in the evening and needed to be replaced, so I asked Apex back (with a call prior to actually coming out), and asked that we get credited for the previous service charge towards the final repair. The operator said she would have the GM ring me when he was able. This did not happen, and the tech familiar with our environment showed instead. I asked him directly for the service credit, but this was declined by by him however they did offer to do the job for $175, which we begrudgingly accepted.
The work is professionally done and the tech (Danny) is prompt and courteous. I am on the fence about using them again or referring Apex, as I have a bad taste over the mis-communication regarding costs and credits. Perhaps most of this should fall on me for not asking more questions before settling on what services to perform or not perform. I would recommend for Apex to very clearly explain all costs and credits as they are related to service fees and work performed. I am well educated and no stranger to using professional service providers. It is unfortunate the miscommunication here has tarnished my opinion of Apex plumbing.
Of course the valve completely disintegrated late in the evening and needed to be replaced, so I asked Apex back (with a call prior to actually coming out), and asked that we get credited for the previous service charge towards the final repair. The operator said she would have the GM ring me when he was able. This did not happen, and the tech familiar with our environment showed instead. I asked him directly for the service credit, but this was declined by by him however they did offer to do the job for $175, which we begrudgingly accepted.
The work is professionally done and the tech (Danny) is prompt and courteous. I am on the fence about using them again or referring Apex, as I have a bad taste over the mis-communication regarding costs and credits. Perhaps most of this should fall on me for not asking more questions before settling on what services to perform or not perform. I would recommend for Apex to very clearly explain all costs and credits as they are related to service fees and work performed. I am well educated and no stranger to using professional service providers. It is unfortunate the miscommunication here has tarnished my opinion of Apex plumbing.
Debra G.
Nov 2013
Way overpriced labor charged, for work performed. A simple kitchen faucet installed in less than 30 minutes. When I told them the price was too much, they said it's still $125 for the "inspection fee." Really, that's crazy too, maybe $49. But, the faucet install was about 50% too high. I felt very ripped off, in either scenario.
I will revise this review, after I contact the owner tomorrow, if he agrees to a reasonable review of this service charge. It's a company we've used before, so I am very disappointed in this transaction.
I will revise this review, after I contact the owner tomorrow, if he agrees to a reasonable review of this service charge. It's a company we've used before, so I am very disappointed in this transaction.
Suzanne S.
Aug 2013
We had an issue with our drainage pipe from the AC which the HVAC guy diagnosed as clogged. We sought a second opinion from a plumber and came across Apex through AngiesList.com. We called and were assured that since the ceiling drywall has already been opened up and with an existing diagnostic already in place, an onsite estimate (bid) would be free of charge and could also begin the work immediately if the estimate is accepted. The guy was late and instead of giving us the free estimate for the bid, performed his own inspection of what he thinks needs to be repaired in the furnace closet...everything not related to the actual issue and even suggested that it was caused by the humidifier...the humidifier the HVAC guy disconnected in diagnosing the issue. Apex charged us $120 for the inspection we did not ask for and sent us a quote for $1200 to fix things not causing the actual issue...we had bids for $110 from reasonable establishments to fix and already identified the real issue. I called to dispute the charge and spoke with the rep that assured me the free estimate only to be put on hold and then proceeded to recant her story and promise. These guys are bogus and a bait and switch scam. DO NOT USE THEM!!! PLEASE TAKE THEM OFF THIS LIST!!
Response from APEX PLUMBING & SEWER COMPANY
"[member name removed] was informed of our free estimate and our inspection policies. While my plumbers where onsite. [member name removed] who set up the initial appointment was not at the location during our inspection and wanted to call the shots without being present. It was clear that [member name removed] was going with a diagnosis of a HVAC tech for a plumbing problem. The things that have been written here are simply not true. Our plumbers where on time and had to wait for [member name removed] to return. We also call 5 times to discuss his unhappiness and we also returned his inspection fee in an effort to satisfy him."
Bodan F.
Aug 2013
They’ve done really good work for me in the past. They are on time. Their price is good. Their work is great. It was just a general great experience.
Linda C.
May 2013
So, here's the thing, I called the company for service, which they provided. The first service was 15% off. B ecause I was so agitated with needing service, and just having lost my job, I was happy I'd get a discount.
The service man came, gave me a quote/estimate, then proceeded to work. I failed to mention an additional plumbing issue with the back of the toilet that had a leak. The serviceman noticed there was a leak, but didn't mention it in his estimate, and didn't ask if I wanted it serviced. Once he completed the first service, and I remembered the leak, I asked him about. He said yes he noticed it, but he never mentioned it, and he was prepared to leave without addressing it. Happily, I did ask him to fix it, and I could afford it, but I didn't get the additional 15% discount.....which I feel he should have automatically offered.
I've been annoyed by this, which is why it's taken me forever to write a review. I was hoping I'd be over by now. But, months later, I'm still annoyed that I had to be the one to point it out, and ask for the additional service after he had seen the problem prior to completing the first service, but didn't mention it or ask if I was aware of it.
All's well that ends well, but I can't deny I'm a little soured on this service.
The service man came, gave me a quote/estimate, then proceeded to work. I failed to mention an additional plumbing issue with the back of the toilet that had a leak. The serviceman noticed there was a leak, but didn't mention it in his estimate, and didn't ask if I wanted it serviced. Once he completed the first service, and I remembered the leak, I asked him about. He said yes he noticed it, but he never mentioned it, and he was prepared to leave without addressing it. Happily, I did ask him to fix it, and I could afford it, but I didn't get the additional 15% discount.....which I feel he should have automatically offered.
I've been annoyed by this, which is why it's taken me forever to write a review. I was hoping I'd be over by now. But, months later, I'm still annoyed that I had to be the one to point it out, and ask for the additional service after he had seen the problem prior to completing the first service, but didn't mention it or ask if I was aware of it.
All's well that ends well, but I can't deny I'm a little soured on this service.
Mark E.
Feb 2013
Apex Plumbing & Sewer Company were professional, on time, and it was a good experience. They were knowledgeable. Their price was cheaper than other plumbers I contacted. I would use them again.
Dana A.
Feb 2013
unknown
MATTHEW F.
Jan 2013
The plumber was on time, careful not to make a mess, polite, and understood the service to be performed.
The drains were quickly cleared, the sink catch trap etc. replaced, and the area cleaned quickly.
This was the second plumbing company I asked to fix the problem. The first company suggested replacing all the pipes at 10 times the cost.
The drains were quickly cleared, the sink catch trap etc. replaced, and the area cleaned quickly.
This was the second plumbing company I asked to fix the problem. The first company suggested replacing all the pipes at 10 times the cost.
STEVE G.
Jan 2013
The repair worked in the short term but was replaced a few weeks later to prevent future risk of another leak.
Norman P.
Dec 2012
KAREN F.
Dec 2012
I initially heard about Apex from a friend who also lives in a century-old apartment building with century-old plumbing. So I checked them out on Angie's List, saw good reviews and called. Jon came out. He looked at the problem, said he'd have to remove the toilet to be sure and assess any problems associated with water accumulation. Happily it was just the wax seal. He gave me the price, which was okay, and went to work. He was in and out within an hour--maybe an even shorter time. He did the work quickly and neatly. I had warned Apex that my toilet does not have a flange, which was a problem for the handyman who replaced the last wax seal. Jon assured me that although I could have a flange inserted, his professional opinion was that I didn't need it. So he saved me some money. And he thought that the fact that I've had the wax seals replaced about every eight years was due to the fact that the building is still settling. He is not only familiar with early 20th century plumbing but also with the neighborhood and the fact that my building is sitting on sand. He pointed out cracks in my porcelain tile floor as evidence. He finished the job and cleaned up thoroughly. I was so satisfied with Apex that I called them again for more plumbing work.
Patricia L.
Sep 2012
There was a small noise after he left. I called and he came right back. He went out to get the correct part and fixed the problem right away. They responded very quickly on a Friday or Saturday and came out on a Monday. They responded quicker than other companies I called.
Jay P.
Sep 2012
Great job Jon and Jorge!!!!
Response from APEX PLUMBING & SEWER COMPANY
"Thank you for taking the time to review us. Thanks for your buss and patronage. The guys try to do everything they can to make our customers happy! Thank you Charles"
Edwina B.
Aug 2012
They don't charge a lot money. I have recommended them to multiple friends. They are excellent.
Response from APEX PLUMBING & SEWER COMPANY
"Thank you for the kind words and the review. Charles Apex Plumbing & Sewer"
Lindsay W.
Jun 2012
Two Apex plumbing guys showed up right on time with plenty of tools to help them troubleshoot. They began to try and find the problem and were willing to work with me and listen to my ideas (since initially there was no obvious source of the leak). In the end, they located an open pipe that was meant for our hot water heater to drain into - that had recently been modified by an HVAC guy to also drain the condensation for our 95% efficient furnace and AC. The realized that recent construction had filled it with gunk and that when our AC ran, intermittently it would cause the pipe to over flow. I was impressed they were able to figure it out as it was not happening when they arrived. They fitted the drain with a custom overflow assembly and cleaned the clog.
I thought that for the money and promptness the service was really outstanding. A year later the fix is still holding up and our building has called them for some other work.
I thought that for the money and promptness the service was really outstanding. A year later the fix is still holding up and our building has called them for some other work.
Response from APEX PLUMBING & SEWER COMPANY
"Thanks for the review. We look forward to helping you in the future. The price you were charged 150.00 is lower then what most people charge for a diagnosis, not including the repair. Thanks again for your review and patronage."
Virginia H.
Jun 2012
They were efficient, professional, and when we didn't like the original plastic hardware attaching the seat to the toilet, they brought us another, more solid seat with metal hardware - no cost. They want to make sure the customer is satisfied!
Response from APEX PLUMBING & SEWER COMPANY
"Thanks for the high marks on our review. I'm glad that you appreciate how hard my staff really does work to satisfy each and every customer. Charles Osleber President."
Thomas R.
May 2012
APEX Plumbing did a very good job. They were prompt and came the following morning. The guy who came out was very polite and respectful. His solution was simple and he solved my problem. They could have made more money from me, but they were very honest. I didn't know that buying a new hose could have solved the water pressure problem. I would recommend them to anyone.
Elvie M.
Apr 2012
From start to finish the quality of the service was excellent. I have been using Apex for over 9 years and have always been extremely satisfied with their quality of work. That is why I always call them first for any plumbing repairs. I am always provided with an estimated arrival time and called prior to arrival. I know that the job will be done so that I won't have to worry about something needing to be re-done. John has been the plumber at my last 2 service calls and I have been extremely satisfied with the finished product. Sometimes the cost seems a little high but I believe the quality of service provided is worth it.
Bryan P.
Apr 2012
They were very prompt, professional, quick, clean and nice. Because they came back out to our place for the 2nd time in such a short time frame, they offered me a discount. I thought it was fair. Would definitely recommend them to others!
Michele A.
Jan 2012
It was okay. We bought the part and they put it in. I thought it was a lot of money for the fifteen minutes they were there. I had a bad leak and they fixed it. For the amount of time they were here I was shocked at the price. I’ve used them in the past but I’m not sure I would use them again. The job turned out fine.
Response from APEX PLUMBING & SEWER COMPANY
"If you consider what is really involved to provide the quality service Apex Plumbing provides as in the rising costs of fuel, insurance, tools,trucks and licensing along with proper office procedures for your appointment and records, you would understand the cost to serve you. Are smallest service call usually requires an hour and a half from start to finish. Our goal is to satisfy every customer. Thank you Chuck (owner)"
Elis D.
Jul 2011
They were prompt and quick, the price was insane but I needed to get it done, they said it would take about an hour. It was over in 20 minutes and cost me 270 dollars. I have more work to be done and thought this would be a good test run. Now I know the cost of something bigger would probably bankrupt me.
Ben D.
Jun 2011
I called Apex at 8am after I discovered that the plumber doing our renovations forgot to move the gas line for our range. We had drywall starting that day, and the gas line needed to be moved before drywall went up and closed off access. Apex responded that they would be able to come between 10am and noon that day! While they do not give phone estimates, they did give a free estimate once they arrived and I hired them on the spot. They completed the work in under 2 hours. I am satisfied with the quality and professionalism, but most importantly for this job, the speed with which they were able to respond. I will definitely call them again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
APEX PLUMBING & SEWER COMPANY is currently rated 4.2 overall out of 5.
APEX PLUMBING & SEWER COMPANY accepts the following forms of payment: CreditCard
No, APEX PLUMBING & SEWER COMPANY does not offer free project estimates.
No, APEX PLUMBING & SEWER COMPANY does not offer eco-friendly accreditations.
No, APEX PLUMBING & SEWER COMPANY does not offer a senior discount.
Yes, APEX PLUMBING & SEWER COMPANY offers emergency services.
No, APEX PLUMBING & SEWER COMPANY does not offer warranties.
Contact Information
3119 W Irving Park Rd, Chicago, IL 60618
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