"Hey [Member Name Removed], Thanks for your feedback! I just wanted to explain the extra $150 charge on your invoice. While working on the job we ran into some unexpected issues with the framing. To keep things moving and avoid delays or bigger costs, we went ahead and made adjustments right away. The $150 covers extra material cost and labor to lower framing and address defective framing. And yes, it’s only about a 4% increase from original bid, as we did our best to keep cost as close to the original bid as possible. Mind you, we (full crew of 3 people) worked overtime to turn the project around in 3 days, as you expected, since your tenants had limited bathroom use. That said, I completely understand your concern, and I want you to know that our goal is always to deliver top tier service and earn your satisfaction. It was never my intention for this adjustment to backfire or leave you feeling anything less than completely happy with our work. We always try to be fair and upfront with pricing and your satisfaction is our top priority. We appreciate working with you and want to make sure you’re happy with everything. Thanks!"