A WORLD CLASS CONCIERGE SERVICE INC

"WE PURCHASED ALL OF THE ITEMS ON HER LIST FROM TWO STORES PER HER WRITTEN INSTRUCTIONS AND OUR CONVERSATION WITH HER. WE CALLED HER FROM ONE OF THE STORES WHEN THEY DIDN’T HAVE THE EXACT ITEM SHE LISTED. WE TOLD HER WHAT THE SIMILAR ITEM WAS, AND SHE INSTRUCTED US TO PURCHASE IT. WHEN SHE BOOKED OUR SERVICES, SHE ALSO WROTE THE FOLLOWING IN HER E-MAIL~ “AS FOR OTHER STUFF THAT NEEDS TO GET DONE:, PUT TOGETHER FURNITURE (EASY TO ASSEMBLE), POSSIBLY HELP ORGANIZE, PUT STUFF IN STORAGE IN BLDG. I'LL SEND YOU AN UPDATE IF I THINK OF MORE STUFF.” WE INFORMED HER THAT THE TWO OF US WOULD BE COMING TO HER HOME, ONE OF US WOULD START PUTTING THE FURNITURE TOGETHER AND THE OTHER WOULD START TAKING ITEMS TO STORAGE, SHE AGREED. SHE SEEMED VERY BUSY WHEN WE ARRIVED, SO WE DID ASK HER IF SHE UNDERSTOOD OUR FEE POLICY, SHE SAID SHE DID. WE ALWAYS CLARIFY OUR FEES SO THERE IS NO MISUNDERSTANDING. AFTER WE REITERATED THE FEE STRUCTURE SHE SAID SHE DIDN’T NEED HELP AND SHE WOULD TAKE CARE OF THE REST. SHE THANKED US AND WE LEFT TO RETURN THE ITEM SHE HAD CHANGED HER MIND ABOUT, (THE SAME ITEM SHE HAD CONFIRMED OVER THE TELEPHONE WHEN WE CALLED FROM THE STORE). WE WERE IN HER HOME FOR LESS THAN 5 MINUTES. SHE NEVER INDICATED THAT SHE WAS NOT SATISFIED WITH THE SERVICE. IF SHE HAD COMMUNICATED ANY CONCERNS TO US WE WOULD HAVE HAD THE OPPORTUNITY TO DISCUSS THEM WITH HER AND RESPOND APPROPRIATELY. NEITHER OF US WAS TERSE OR AGGRESSIVE."