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The Cleaning Authority - Cary

1.5(
2
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

Services we offer

Residential and commercial housecleaning including vacuums & microfiber dusting cloths using detail-clean rotation system.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
1.52 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
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Showing 1-2 of 2 reviews
Tanja S.
Nov 2016
1.0
$452
Baseboards and vent covers were still covered in dust after first "deep clean" appointment.  Crew returned to wipe them down.  
After second deep clean, hardwood floors remained unwashed, tile kitchen floor was dirty, half-drunk ice tea bottle was left on my kitchen counter, kitchen sink was dirty, area rugs were not vacuumed, etc. , but toilet paper was folded into a triangle.  Received a response to my email 2 days after sending it, complete with photo proof attached.  Manager  stopped by the following week to "inspect" and collect the fee.  I showed him the areas that hadn't been cleaned,  pointing out "There's no way in hell this kitchen floor was washed."  He accused me of "swearing at him"; said he was "highly offended" (even after I apologized) and left.  The cleaning was subpar at best and the management experience was laughable.  I would recommend NEVER using this service.
Jamie K.
Aug 2016
2.0
$104
I had used the Cleaning authority for a few years. At first, the cleaning was great and completed as promised. The girls (Maria and Maria) always left the home clean and I had no complaints. They cleaned the home for about a year. All of a sudden the cleaning results really went down hill. The cleaning crew started to change with each cleaning and the Maria's were no longer cleaning my home. I noticed that the kitchen counter tops were not cleaned and felt dirty if I rubbed my hand on them or if they were cleaned, the items on the counter was not moved so the back of the counter tops were not cleaned. The shower was not being cleaned well. I was developing pink mold/slime where the shower walls met the shower pan as well as along the seal of the glass door because it was not being cleaned. The cabinets were not being wiped down in the bathrooms or the kitchen. I purposely left some food on the cabinet next to the stove to see if it was being cleaned and it was still there when I got home. My single biggest complaint was the quality of the clean of my hardwood floors and ceramic tiles. The ceramic would still have food on it after it was supposed to be cleaned. The product that they were using was leaving streaks on the ceramic. The hardwood floor, a cherry floor, had a haze on it and once walked on, you would see foot prints and shoe prints all over it. I don't know what they were cleaning it with, they said only vinegar and water, but I highly doubt that. I can get my floor to shine with a bucket of hot water and a little dish soap. Near the end of the relationship, I was calling almost every clean with a complaint, mostly for the same items over and over. The last straw was when I was blamed that the reason the floor was hazy was that I must be using a product that did not mix well with their product they were using. Again, I was using hot water and dish soap. They did come out and make it right every time I complained or gave me a discount for next time, but I got tired of policing the cleaning of my home. They would typically call back the next day after I left a message with the answering service. The cleaning typically occurred Wednesday afternoon when I was not home. The evening prior, I would be diligent to have the dishes out of the sink, pick up and put away all of the kids toys and cleared the bath and kitchen countertops, the kitchen table of all unnecessary 'stuff' that gets left out during the week. Once of the few times I was home, two younger girls came to do the cleaning. I was a little off put by the lack of professionalism that they showed in their attitude, especially in front of the client. They may have done a better job since I was home but they complained to each other about how overworked they are and that they had to hurry up as they have another house to do. This is not a great customer service reflection on the company. The Cleaning Authority gave a good price, in line with other companies, but the quality of clean and care leaves a lot to be desired.
Karen S.
Oct 2015
4.0
$130
We were told the same team would always come out, and this did not happen. We had a set time for their arrival, and requested no earlier. However, many times they arrived early or called ahead to see if we could go early as their last job was done. We infer this lack of scheduling was a management system issue. Also, they did not clean thoroughly. Once we even had a large cobweb in an area they supposedly dusted each time! Bathroom soap fixtures were often left undone, and there was even a time they missed a toilet twice! After most complainst however, the supervisor did come out to see whatthe problem was and corrected it.
Lisa W.
Jul 2015
3.0
$116
Cleaning crew I had for 1 year was very good but office was not responsive when left messages to addressing any questions or issues.  Requested that I be made aware if they would be coming at a different time of day so I could plan since worked at home at this did not happen.  Suspended service for part of summer and when reinstated new crew did not provide same quality.  Terminated my service when I went out during a service visit and came home to find my garage door left open and front door unlocked.
Barbara B.
May 2015
3.0
$82

I have been using The Cleaning Authority for several years to clean my house on a bi-weekly basis.  When I first started using them I would have rated them an A.  I had no issues with my cleaning crew until a new one was assigned.  The current cleanings have been mediocre at best.  For example, they spray some water around the shower leaving large puddles to form water spots and call that cleaned.  Additionally, nothing is put back the way it was originally placed.

My most recent cleaning was the worst so far.  I called to express my dissatisfaction and was told the supervisor would call me back.  No one has called to follow-up.
Response from The Cleaning Authority - Cary

"Dear (removed member name), Thank you for your note. We must have crossed paths. We had returned your call May 14 (the day you wrote this review). We have already confirmed a redo of the area that you were unhappy with for today, May 15, as quickly as would could arrange for you. We regret that you did not have a great experience as usual, we also hope your move to your new home goes well. We regret that this was arranged as your last clean, but we enjoyed your business for the last few years and hope to hear from you in the future if your new home is in the area. Regards, David Robak"

Karen E.
Mar 2015
4.0
$100
Cleaning was satisfactory, but they dropped us with only 2 days notification.  They did not give a good reason why, after over a year of service.  He said that if I wanted to increase my fee by $15, and change the day of the week they would continue, but they never called me back..
Response from The Cleaning Authority - Cary

"Corrected Information: Customer price $81 not $100 as listed. We attempted to contact you by phone 2 days prior but was unable to reach you. We contacted you also by email and provided that a conflict in scheduling your home in your area on the only day you had requested had developed. We have tried to pursue a new schedule as you requested as close to the weekend as possible, but this again is the conflict in your area on these extremely popular days. We are very sorry we disappointed you."

Mary K.
Dec 2014
5.0
Yes, I recommend this pro
$100
The experience was good. I have used them for a year. I like them. I don't have a dislike. I don't have any issues with them. The price is okay for what they do.
Brittany H.
Nov 2014
3.0
$139
They have been to our home a few times and they have missed doing a few things in each service. The service is ok I'm somewhat satisfied but would be happy to stay with this company if they would up their services rendered for the price I pay. I shouldn't have to tell them what to clean.
Response from The Cleaning Authority - Cary

"Thank you for your review. We did not get a direct call regarding any concerns about your clean on Nov 7, I don't see any details of specific concerns. Please call us so that we can address any concerns with our Satisfaction Guarantee to return to your home within 1 business day so that we can see any problems as you do, correct them to complete them and adjust our instructions. We always appreciate feedback, but the actual redo is even more valuable to make sure the adjustments work. We have just adjusted to a change in your schedule from Weekly service to BiWeekly service in your home. We have also updated our instructions based on previous feedback to utilize preferred non-green products for some specific requested areas in the home. We have settled your schedule with a team that you have requested and liked, we are working to adjust to your needs, the activity in the house, using your products, and the change in cleaning frequency. We hope the BiWeekly schedule can keep up with the activity in the home as well as the Weekly schedule we originally started. We appreciate your business and hope you enjoy it during the busy holidays. If you need another brief visit by me (owner) or our Asst Manager to review the home now that we have some experience with things, please let us know, we would be happy to visit again to review things."

Nancy G.
Sep 2014
4.0
Yes, I recommend this pro
$65
unknown
Shubhra S.
Jul 2014
3.0
$100
unknown
Graham R.
May 2014
3.0
$74
We're actually gonna stop using them. We've been with them for about a year and there was a lot of damage. I had them come out multiple times to fix ottomans. We have another furniture repair guy coming out tomorrow because they dinged up our bed and chipped up the corners of our furniture on the lower level. They were very good when we first started but the problem is they were too fast and the quality had went down significantly. They said that they only use green products but they left a stainless steel cleaner once they were here so there's nothing green about it.
Beth R.
May 2014
2.0
$115
Let me preface my review and say my wife is a neat freak.  Our house when filthy would be considered clean by most peoples standards.  Met with Dave, listened to his pitch, he handed us a brochure describing both the initial cleaning and what would be expected for each clean and signed up for the Bi-Weekly service. The first two cleaings were supposed to be intensive cleanings with extra care given to bring things up to thier standards.  We left our house key under the door mat as instructed by Dave the day of our first cleaning.  The cleaning ladies were supposed to let themselves in, take the key back to the office and keep the key in a secured place in the office like they do with all their customers.  So, my daughter was home from school and the two ladies showed up on time and raced around cleaning.  They were in and out of our house in less than two hours.  Upon inspection of the quality of the cleaning, we were not happy at all with what was done.  Many of the things mentioned in the brochure and as discussed with Dave were not done at all or if done, were done poorly (ceiling fan blades not dusted, finger prints on microwave, dirt on range hood, shower walls not cleaned at all below your knees, bath sinks/counter tops not wiped, amongst many other things.)  We tried calling Dave and sent emails to him within the first couple days after the cleaing.  At first our calls and emails went unanswered.  After about a week, Dave returned one of the calls, leaving a voicemail and said our email was corrupted and he did not get it.  So we sent it again and again we waited.  Called again after a day or two and it seems to have been lost again.  Sent it a third time and magically this time it went through.  Dave made no effort to resolve our concerns/comments.  His emailed response was generic and not at all what we expected.  He basically blamed the Eco-friendly cleaning products they used and said that it might take a few cleanings before things actually got clean (Remember my wife is a neat freak).  So after his reply, we decided to cancel the service.  I notified Dave by email and he said he would mail my house key back to me that day.  After waiting a week, I emailed Dave again that I have not received my house key.  He then advised me he did not have the key and said he has no idea why their procedures were not followed.  He wrote that he thought the ladies left the key back under the door mat for some reason.  REALLY!  My house key was just sitting under the mat of my front door this whole time!  We would never consider using their service again.
Allen C.
Feb 2014
4.0
Yes, I recommend this pro
$120
They are fine. They're good. They are very friendly and professional. They do a good job.
Dorothy L.
Dec 2013
3.0
$68
The best way to describe the service from this company was a roller coaster ride.  If they put in the time, the cleaning was good (never great, but definitely good..  But too often they rushed and did a poor job missing a lot of basic cleaning.  The girls spoke English and were very nice, but you could tell they were rushed half the time.  Seriously, if it only took the 60-75 minutes (man-hours) to clean my 1600 sq. ft. home, I would not need to hire somebody to do it.  They use green products, but they don't work on soap scum, so they were willing to use my cleaner for that.  If you had to call the owner or manager, you would never, ever, get through to them.  You ALWAYS just got the corporate answering service.  Call backs ranged from one hour to one week, but were generally 2-3 business days.  Totally unacceptable.  It's too bad, because they were capable of doing the job, but either because they couldn't schedule properly or some other reason, the consistency of the service was terrible.  I also understand that it's difficult to schedule an exact time, but being over two hours late should warrant a call.  I asked the owner why he didn't tell me he changed our time because the later time was a problem, he claimed that the girls were just running late on an earlier job (for multiple weeks).  However, when I called the service center on one of the weeks, they said we were scheduled for the later time.  The owner didn't realize I had started working from home, so I'm sure he felt he could just change my time without repercussions.
Response from The Cleaning Authority - Cary

"We had a consistent schedule for you in the afternoon with the exact same team, that could never by sick (husband health concerns). To meet your desire for the same team, we had to schedule for the late afternoon, which was dependent on the prior cleans for the day. Your proximity to our office (less than a mile) prevented us during the time we were cleaning you to move you earlier without creating a great deal of driving that would also influence arrival times and price our offered. We regret that we could not meet your expectations. We certainly tried to respond each and every time. We were limited out of our entire week to find 1 popular Friday afternoon spot for you with the exact team requirements. I admitted to you in the end, we could just not meet these requirements and volunteered to end the service rather than frustrate you. You working from home had little influence on our ability, but by being home you did not enjoy the variance of a Friday afternoon time slot. We are very sorry, again we tried."

Richard G.
Oct 2013
5.0
Yes, I recommend this pro
$75
On their last visit they cleaned the entire house but paid special attention to the bathrooms.  Grouting was scrubbed,  Extra attention was given to shower doors. Then all doors and door frames were hand wiped.  Knickknacks were individually cleaned.  Fronts of cabinets hand wiped.  Baseboards and window sills hand wiped.  Extra attention was given to the floors.  Faucets, sinks, and drains were cleaned with a toothbrush.
They also change the bedding if you wish, just leave out the clean linens.
They leave you paperwork detailing what they have done and what they will be doing on their next visit.
Todd G.
Oct 2013
5.0
Yes, I recommend this pro
$100
Very well. The cleaners are professional, pet friendly and do a great job!
William S.
Jul 2013
3.0
$135
They used to come on Friday’s but I don’t use them anymore.  I used to pay every two weeks.  It was going fine and I used them for two years.  Last time one of the crew members stole two watches from my husband’s collection.  I was willing to keep the company but didn’t want that person so I called them several times and I sent him an email and he said he didn’t answer because I didn’t say it was an emergency but I said he needs to call me as soon as possible.  I think he is not people oriented.  The price was high but within the range.  Sometimes they send different people every time and some of them were good and some of them were not.  He said he will call his insurance and reimburse for those watches.  The police have said they are still investigating and that person is still working for them.  It can be dangerous for people who use them and for him because if she has done it once she can do it many times.
Response from The Cleaning Authority - Cary

"We regret the serious concern and claim that something seems to be missing. We apologize for the initial response as the message to us and our management had no details about the concern. Our first actions were to involve the police after the customer immediately requested a claim on our insurance. We provided the police our complete Employee Background Check information and volunteered for polygraph tests. The police utilize the polygraphs to eliminate suspects. We even expediated with the Police department the transfer of the case from the reporting Officer to the investigating Detective within 1 business day. At this time we have fully cooperated with the Police and allowed them to question all employees involved and they have not chosen to investigate the Company or our Employees any further. We have provided this information back to the Customer and we expect the Police have reported as well. At this time we cannot continue with a claim if we cannot identify any suspect. In every single case we have cooperated we have found their is normally another unusual explanation for the items missing. Our customer may be referring to a cleaner that has been with our Company over 4 years and outside of the possible claim has never been involved in any concern. We truly hope the items are found and we would have another opportunity to service your home."

Mireille W.
Jul 2013
5.0
Yes, I recommend this pro
$84
I received exceptional customer service today from this company so I wanted to write a review to express my satisfaction. We have used this company for a year. The cleans are not always perfect but they do a great job for the price. I was concerned about the grout on my floor missing some spots as this area is lower than the tile and harder to clean. The owner came out and took a look himself. I have had similar experience in the past with this company, on another occasion I called about some missed spots and they have sent the cleaners back to fix the problem. I am happy with the service any will continue to use them.

Barbara B.
Jun 2013
5.0
Yes, I recommend this pro
They are very good and I am pleased with their service. The price is very competitive, it is less than what I was paying from my other cleaning service.
Katherine L.
May 2013
1.0
I can't share any info - they didn't have time for me.
William S.
Nov 2012
4.0
Yes, I recommend this pro
$70
See above.
Aaron W.
May 2011
5.0
Yes, I recommend this pro
$89
They just do a good job. Their prices are reasonable. They show up at our schedule so it works out really well. They are real thorough. They clean the stove and they do the stuff that you don't pay attention to detail. They make your bed. We have only used them twice but we are happy with their service so far. They will be here this Friday. The price is broken down into different categories, but on an average it is $89.00.
Response from The Cleaning Authority - Cary

"Thank you for the great feedback. We strive to provide the best quality service. Anyone can clean a house, but only the best can clean it professionally. If you have any questions or concerns about your service at any time, please remember to contact us directly as soon as possible. Remember the Referral Program and earn money back on your future cleans!"

Tammy G.
Dec 2010
2.0
$65
I'm in grad school and really just needed some help with three out of five rooms of my house. I have never been delighted or overly impressed with the cleaning, but felt it was adequate for the most part to keep away grime, dust bunnies and cobwebs. However, it has always annoyed me that often things are not put back in their place (I did complain and the issue lessened but did not disappear), that my toilet bowl appears to miss their attention time and time again (I left it untouched to see if it would be addressed the following visits - it never was), that they have never even attempted to wash a dish, that many of the items in my bathroom go ignored in the dusting process, or they show up earlier than expected without any warning and then have an attitude when you ask them to wait a few minutes while you tidy up some clutter and put away your animals. And then there are the things that make you question their judgment. In the beginning our cleaning day was mid-week. When the cleaners would leave they would place our garbage outside on the ground near the garage. We keep our garbage cans in the garage until garbage day because of the garbage-loving raccoons and other animals, and I did not want to give TCA an additional key. So, we specifically changed our day to Friday, which is also garbage day, so that they can just toss the bag into the can on their way out. They pass these cans twice on the curb, once on the way in, once on the way out. Initially, they would throw the bag in the can. The cleaners change regularly (also annoying), and so the bags began to show up in the yard again. Sometimes in an obvious place, sometimes not. When it was not, we'd find it ripped to shreds the next morning. Nice. I complained to Dave, the owner, at the same time I was stating my concerns to him that I came home to an overwhelming aroma of gas when a burner had not been checked properly. I'm convinced it was divine intervention that I just happened to come home early that day from work or my animals and house could have perished. He offered a $50 credit which seemed odd, as if to say, "we almost blew up your house, here's fifty dollars". Anyway, he asked if I had any other issues and I mentioned the garbage, asking if he could please make sure this doesn't happen again. I really should have just canceled right then and there, but I believe in his "supposed" Six Sigma philosophy and felt that the only way to reduce defects is to address them. The garbage thing stopped for a while, but has resumed again. Really? Do the words actually have to be spoken out loud, "please put the garbage in the can" to a grown adult? Why doesn't common sense possess these individuals to place a bag of garbage into a garbage can? The cumulative effect of being annoyed is that I canceled my service. A company that truly has a Six Sigma approach doesn't have the same issues over and over that are core to their business, as opposed to ancillary to it. Now that I see the comments made about them, I wished I terminated it much sooner.
Response from The Cleaning Authority - Cary

"We greatly apologized and attempted to resolve all the issues with the cleaning requests. We regret that the services we provided did not completely match her requests. We attempted to inform at the beginning that we are a cleaning service and not a maid service therefore some items such as dishes and careful rearrangements of many items were not included. We hope she finds a more comfortable fit for her needs in the future. We certainly do not want to frustrate anyone to the point of being condescending. The Member was with our service almost 2 years a regret that we could no longer meet her needs."

Vanessa G.
Dec 2009
5.0
Yes, I recommend this pro
$232
They come regularly for cleaning and do a nice job. They are very punctual and very consistent. They do a regular rotation of staff, so I don?t get different people all the time.
Response from The Cleaning Authority - Cary

"We are very please and proud that we are appreciated with our customers. We service over 800 customer and strive to treat them with respect at every opportunity. This customer has been with us over 4 years and more than 100 cleans. Thank you very much for your kind words."

IRENE O.
May 2009
2.0
$120
I contracted with them to clean every two weeks. They required the first two deep cleanings. After the first deep cleaning, I was dissatisfied and called them the next day, (I was out of town). This was Friday - I did not receive a return call until Monday. The person I spoke to said she would call me back with replies to my concerns and she did not call back. When they cleaned, my house was "redecorated". Everything was moved and blinds were left closed and "askew" and my bed looked like my kids were jumping on it. The next week they wanted to come on a Monday and I said I preferred a Wednesday or Thursday so I could see the results, (I travel through the week). They called me back the next week while I was out of town and said they could come on wednesday and I said OK. When I came home on Thursday, my house was dark, all the blinds were closed and one was almost broken. I decided then to cancel and called Dave the next day. He was "quiet" about my cancellation, but not concilliatory. He offered no apology and when I got my key in the mail the following week, there was not a word of response with it.
Response from The Cleaning Authority - Cary

"We regret that we could not provide the services to her satisfaction. This customer has used us twice in 2006 and 2009 and both times used us for exactly 2 deep cleanings in seemingly urgent circumstances. (Christmas holidays and family events.) We regret that is seems we could not identify her concerns but hopefully assisted her at the time she needed us - or she would not have called us twice. We regret that we will not accept an invitation to service her household again, as we were never allowed to maintain her home, just provide deep cleanings and sudden terminations. We service over 800 customers regularly and wish our techniques and staff were perfect for every home. Again, we regret we were not the right service for her needs."

Licensing

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FAQ

The Cleaning Authority - Cary is currently rated 1.5 overall out of 5.
The Cleaning Authority - Cary accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Cary offers free project estimates.
No, The Cleaning Authority - Cary does not offer eco-friendly accreditations.
No, The Cleaning Authority - Cary does not offer a senior discount.
No, The Cleaning Authority - Cary does not offer emergency services.
No, The Cleaning Authority - Cary does not offer warranties.

Contact Information

600 Industrial Dr, Suite L, Cary, IL 60013

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