Appliance Marshall Repair Inc

My husband and I were delighted with the service we received from Appliance Marshall Repair. Our home had a Scotsman ice maker built in when we bought it. It's been broken for ages, but I just couldn't stand the idea of spending $2,500 to replace it - especially because I never would have purchased it in the first place. We had one appliance repair person tell us it could not be fixed, but figured it was worth the money to try once more. Appliance Marshall Repair gave me an appointment a very short time after I called and showed up right at the beginning of the window. He was professional and neat in his work. Best of all, a mere $200 later, we have a perfectly working ice maker and have saved the cost of replacement.

Unprofessional. If they were too busy to help me, a phone call saying so would have been wonderful. But I never heard from them at all.

My dishwasher could not be repaired with the initial visit. Several parts will be needed should I decide to repair. Terry, the Appliance Marshall Technician, ball parked the parts around $300-$350. He said he has worked on F&P's 2-Drawers since they came out. Terry was on time, very business like, but personal enough. We did some small talk as he started his diagnosis, but I left him alone to continue his work. He worked about 50 minutes on the machine. From my observation Terry did know his way around the Dishwasher. Some of the parts on the dishwasher's drawers were interchangeable and Terry swapped them to aid in his diagnosis. Terry suggested I contact F&P due to the probable cost of replacement parts. He said he would call me back, in a day or two, once he got quotes on the parts. The dishwashers are manufactured in Australia and have limited parts distributors. I did call F&P, after Terry left, to get some background on any help F&P might offer on an out of warranty product. F&P said Appliance Marshall was one of there approved repair companies, and that they would need to receive a ?Technical Report? from Appliance Marshall and get back to me. To be continued?.

Company did a good job. Reasonable rates. Company was able to adjust their schedules to mine. Very clean and efficient.

Company called me in advance to give me a 3 hour window. Then repair technician called when he was 30 minutes out (well within the 3 hour window). Technician was very friendly and obviously knew what he was doing. He had a clear objective which was to fix my two problems at a fair price. To my surprise these were very minor repairs and he was done in a short amount of time. The dryer had a loose part that needed to be re-positioned and tightened. The fridge had a bad switch and he had one with him so it was fixed during the same service call. I have to say in the world of contractors, service companies, etc. this was an A+. I have used countless companies since I have an older house and I had a couple of condos in Chicago prior to this. I will not be calling anyone else going forward as I am very pleased and highly recommend these guys. If you are in their service area stop reading the reviews and call this place if you need any large appliance fixed.

Went very well. Was able to come a couple days after we called, he fully checked out the dishwasher and determined the problem. Since they are an authorized Fisher Paykel service he had the replacement part in his truck. Price seemed a little high, but I had checked with competitors and he was very reasonable compared to them. Also accepted a 10% coupon from his ad on Angies list. It's been about 2 weeks and dishwasher is working better than ever

As above, Marshall was honest, quick and clean in repairing a terminal dishwasher. As all appliance repairs come in threes, they have been back to fix a washer and dryer this summer as well. They do quality work at a fair price. Their service is excellent , as all calls are returned in a timely manner. We will keep using their services.

One of the few companies that repairs Bosch dishwashers. While on the phone, they diagnosed the problem based on what I described and gave me an estimate that ultimately came out to be very close. I was told they usually had those parts on the truck. The repairman came out. Was on time and very professional and answered all my questions. He did some tests and quickly diagnosed the problem. Unfortunately he didn't have the part on his truck and had to order it. They came back a few days later and quickly repaired. Only problem was on the phone call and original visit I mentioned I am an Angies List subscriber and the coupon they had on the site. I was told that would be taken off the final bill. After the repair was complete I paid the bill but forgot to look for the discount. The Angies List discount was not applied. I called the office and they said they would send me a check for the discount, but I never received it.

The owner does the repairs himself, and he did a good job.

There was a mix up with my phone number. The issue was taken care of. Angieslist personal, Please remove my review.

Marshall was professional: prompt, knowledgeable, informative and pleasant to deal with. Will use his services in the future: recommended.

Marshall, the owner, is very knowledgeable and was confident about the potential problem, enabling him to provide us with an estimate beforehand. He arrived on time, was friendly, tidy and efficient. We were pleased to hear when he said these older stoves are well made. I would recommend Appliance Marshall to anyone with household appliance problems. I will be using him for all my future appliance repair needs. How wonderful to have someone who is honest and does a good job

Called telling them of burning smell coming from the dryer. Service man came out informed the lint had been ignited. Cleaned all of the excess lint.

He repaired an igniter. He helped help explained other operations for the range. He was very helpful.

I have a Thermodor line of appliances and Appliance Marshall was able to schedule a service for me at a reasonable time frame. Marshall was very professional and was able to fix my thermodor range blower without no problem. Before I had called him I had contacted Thermodor customer service and their service rate was very high. Marshall was able to fix my problem and also provided suggestion/tips on some of the functionality of my Thermodor products that I did not know about . I would highly suggest to use them if you have a high end appliances

The process went smoothly from the first call to the completed service.

Appliance Master was recommended to us by Lakeland Appliance (who had done a great job of diagnosing and fixing our washer and dryer last year.) We were having ongoing problems with a) our stove hood lights not working, and b) our dishwasher, which has been falling out of its built-in space despite being "fixed" five times prior. Chris at Appliance Marshall answered the phone on my first call, and scheduled an appointment promptly, getting in contact the morning of the appointment day to discuss specific times of arrival. Marshall arrived when promised and was smart, friendly and professional. He rapidly diagnosed both of the problems we had originally called about, and fixed what he could, and made plans to obtain parts for the remaining problems. We also appreciated that he also took the initiative to notice, diagnose and propose solutions for several other lingering appliance problems, including a recall on our stove that we had not heard about. He was able to completely secure the dishwasher into place, and gave us a quick lesson on checking and cleaning the filter, and the appliances proper settings for usage under different conditions and with different detergents. He replaced the filter (which was shot), and ran it on a cycle with a special cleaning solution which improved its performance incredibly. He also pointed out that a cleaning product I'd purchased directly from a prior repair person could actually hurt my specific dishwasher and explained exactly why. The repairs were quick, thorough and clearly explained. We are looking forward to getting everything completely fixed when the appropriate parts arrive, and based on our experience so far can highly recommend this company to others. It is a pleasure to deal with a smart and friendly individual who really knows their stuff.

He was very nice about it. Most companies aren't interested in doing this sort of repair. He replaced the element. I appreciated the fact that he was willing to do the repair.

Our 6 year old Bosch dishwasher suddenly stopped working as if the power were shut off. If you Google search Bosch dishwasher, you will see that there are a number of product recalls for electrical problems. However, our model was not one of the recall models. Marshall found the problem (electrical short) and had it corrected in 15 minutes. He was also very polite, prompt (showed up on time) and professional. By talking to him, you could tell that he knew his business of large appliance repair. He also fixed our ice maker (U-Line under cabinet refrigerator) on the same visit. Again, his knowledge of knowing where to look first had the problem fixed and tested within 30 minutes (total time of fixing, testing and clean up).

I have a KitchenAid microwave that had a bad touch screen display. I researched it, and found a replacement online that I attempted to fix on my own. Actually I got really close ! The display was replaced fine, but when I hooked it up again, there were some strange beeps, and errors that popped up. First I called, and they gave me some great pointers on the phone, and said to call back if I had issues. The advice was great, but still had issues. I called back, and they were able to send Marshall out in the next 2 days. I explained the situation, and quickly he was able to tell me what was wrong (wire in the wrong spot). Seriously, I almost did it on my own .... but had no problem for paying the service call (with Angie's List 10% discount) to fix the small issue and make sure it was done right. Will be calling these guys for all appliance repair issues in the future. They are awesome.

The serviceman ("Marshall" himself) was well-informed, very familiar with the product, and demonstrated skill and expertise. The parts were not cheap (not his fault), but his service fee was fair.

Called and left message Tuesday after business hours. Call was returned Wednesday morning (not too early, thank you), and he was able to schedule us for a service call on Thursday, and also advised that we would probably need to offload bottom half of freezer based on best guess diagnosis of problem (which turned out to be correct and we were able to be prepared with coolers for the food). He called Thursday morning as promised to indicate the two-hour window when he expected to arrive that day. He arrived during the promised period, and completed the repair in a couple of hours. Very professional and personable; explained the problem with the failed part (defrost thermostat) and how/why it caused the inability to maintain temperature. Freezer is now performing normally.

Arrived at my home within 2 hours of my call. Diagnosed the problem within minutes and educated me on maintenance of dishwasher. Provided recommendation which saved me $140 for replacement part and labor. Reasonable rate for call and labor. Will absolutely call again.

Appliance Marshall Repair Inc were on time . They were very knowledgable and completed in a very short time.

It was a good experience. He helped us over the phone to avoid a service call. We wanted him to come out today, but the problem was that he would not. We probably won?t call him in. He recommended that with the problem we had, it sounded like a clogged drain line, and it turned out to be true. The company that we bought it from wouldn?t tell us anything; they just wanted to charge us for a service call. My wife spoke with him but I didn?t. We would use him again in the future if necessary.