KCW ENVIRONMENTAL CONDITIONING INC

Our 2016 AC unit was not cooling well, so were recommended KCW to fix it. They were able to identify the problem and replace the broken part. They charged us $1370 for the service. Even though the price was a shocker, it was in the middle of the summer and we were desperate for cool air and thought were getting a piece of mind that they stand behind their work. They told us they provide a 3 months warranty on the labor. Nevertheless, 5 weeks later, the cooling stopped. When we called them back to report the same problem, they came back to look. A few hours after the visit, I received an email with a service fee of $422 for repeat visit. A couple of hours later, I receive another email with another quote for the repairs for $2100, and the second quote for the whole unit replacement under warranty for $3100. I was in tears. When we called them, the reused to acknowledge any responsibility for the job done a little over a month ago, and threatened to put a lean on my condo if we don't pay them $422 for the repeat visit. They knew I was 9 months pregnant at that point and it was 90 degree heat, and my English is not perfect. I have had people try to take advantage of me before, but this experience exceeded the limits.

This company is deceitful, unresponsive and lying bunch of incompetents. There is not much they do right. They show up late to your home, and spend time trying to figure out the job, all while you pay for the meter running- they don't respond to your communications, the owner is impossible to speak to, and even when you settle with them, you can expect to get liened on your property. The owner, Lou Kohley, is untrustworthy and unresponsive. You can expect nothing but trouble with this company.

KCW is the best! We have used them for the last 15 years to do our annual maintenance on our furnaces and air conditioners. They are prompt, thorough, professional, and we haven't had a problem in all the time we've used them. Highly recommendedM