"We cannot thank you enough for the review! We are SO grateful to have been able to help you when you were at your wits end! It's times like those that make us so grateful that we do what we do in the industry. There are so many companies out there that just aren't transparent to their clients, as you experienced. Our goal, as a team and as a company, is to educate our clients on what to expect from a company! There is a level of trust and honesty that we have that we will continue to "stay true" to but most importantly we will always stay true to our clients! You had a horrible experience with a company that came in and just swapped out your boiler for another, without looking at the full job. You also had a unit catch on fire previously to that installation. We just wanted to be that company that you could count on not only to give you every option possible for your home, but to ease the stress of what you had been through....and we THANK YOU for trusting us fully! It's situations like yours and clients like you that make us keep going in the industry. We are family and we certainly do care about you and your family! Thank you for taking the time out of your VERY busy schedule to post this. We will forever be grateful to you! THANK YOU FOR BEING OUR VALUED CLIENT! Kristi Grimm Vice President"

"Thank you very much for your review! We strive for 100% client satisfaction in all areas of our business. We are so grateful that we have met your expectations and we will continue to do so! We pride ourselves on our customer service from internally in the office to every single technician we have on the street. Punctuality is a BIG deal to us, as well as being professionals. We thank you for complimenting us on those items and we look forward to an ongoing relationship with you! We thank you for being our valued client!"

"Thank you so much for your review! We are so happy that you found us through Angie's List and we look forward to a long term relationship with you! We THANK YOU for being our valued client!"

"Thank you very much for your review! We certainly love hearing from our clients as it helps us gauge just how well we are doing. It sounds like we have met all of your expectations! Thank you for taking the time out of your day to let us know and for being our VALUED client!"

"Thank you very much for your review! We are certainly very sorry that we were running late but sometimes there are circumstances out of our control. We will always be sure that we contact our clients and communicate the circumstances. We thank you for taking the time to send in a review and for being our valued client!"

"Thank you so much for your review! We know that you have a very busy schedule and we appreciate you taking the time to let us know how we are doing. We will always be upfront and honest with our clients. We work very hard to educate our clients as to what is needed and we leave the decision in your hands. We will always back our services 100% and we are so grateful that you acknowledge everything that we have to offer. We cannot thank you, enough, for being our valued client!"

"Thank you very much for taking the time to review your maintenance service. It is so important that you realize the importance of annual maintenance as it keeps your warranties valid as well as your equipment up to manufacturer's standards. We thank you for your support and for being our valued client!"

"Thank you very much for your review. We are so happy to have you as a long time client! We thank you for continuing to be a Member Value Plan client for so many years! It's refreshing to know that you continue to support us and we value your feedback! Thank you for being our valued client!"

"***We have never serviced this client*** This client had called us back on November 18, 2015. He purchased a $79 water heater special through Angie's List. We do not service the Oak Park area and the client was informed of that was was advised to contact Angie's List for a refund. We advised our rep from Angie's List and apologized for the inconvenience. As to why he feels the need to rate us an F in all categories is beyond us at this point as our Client Care Specialist advised the information to the client on the same day at 10:45a which was 1 hour and 45 minutes after the client contacted us. It's unfortunate that this client gave all F's as there is nothing that we did wrong. We will ALWAYS own up to any mistakes but in this case, we believe that it is no fault of ours. We were responsive, quick to advise the client that they are out of our service area and also contacted Angie's List for the client."

"Thank you very much for your feedback. Unfortunately we have absolutely no record of any of this situation. We have a client with the same name that we performed an air conditioning cleaning on 6/4/16 but it shows that the client paid the $79 and technician documented exactly as follows.......CYCLED SYSTEM ON TO TEST OPERATION OF EQUIPMENT, AT THE FURNACE, CHECKED BLOWER-OK AT THIS TIME. CHECKED WIRING, NO LOOSE CONNECTIONS. CHECKED CONDENSATE LINE-NO CLOGS AT THIS TIME. AT THE AC, CHECKED PRESSURES, FOUND UNIT TO BE LOW ON R22(CLIENT DECLINED), CHECKED HIGH VOLTAGE DISTRIBUTION SYSTEM-ALL WITHIN RANGE AND ARE OPERATING AS DESIGNED. CLEANED AND CYCLED WHEN COMPLETE. Client paid $79 on a visa card. Depending on how low on refrigerant that the unit had, we always offer a balance by subcooling, unliake MANY other companies. Here is why.... It increases the efficiency of the system since the amount of heat being removed per pound of refrigerant circulated is greater. In other words, you pump less refrigerant through the system to maintain the refrigerated temperature you want. This reduces the amount of time that the compressor must run to maintain the temperature. The amount of capacity boost which you get with each degree of subcooling varies with the refrigerant being used. Subcooling is beneficial because it prevents the liquid refrigerant from changing to a gas before it gets to the evaporator. Pressure drops in the liquid piping and vertical risers can reduce the refrigerant pressure to the point where it will boil or "flash" in the liquid line. This change of phase causes the refrigerant to absorb heat before it reaches the evaporator. Inadequate subcooling prevents the expansion valve from properly metering liquid refrigerant into the evaporator, resulting in poor system performance. We are aware that this is not easy to understand by many clients that are not in the HVAC industry, and that is why we are the company that we are. We do not force any client do agree to anything that they don't feel comfortable doing. If a client declines, out certified technician will document, as ours did, and move forward with the cleaning. Our company does not do a halfway job in the industry. We perform a precision cleaning and it is thorough. In the HVAC world today, we have realized that MANY clients have, and continue to be taken advantage. We will NEVER just go out to a client's home and dump refrigerant in and leave. When there is refrigerant missing that sometimes means there's a leak if it's anything over 2 pounds. WE will also offer leak searches if we are unable to visibly find a leak and those are priced high as the do take anywhere up to 4 hours + the cost of refrigerant. We certainly feel bad that this client feels the way that they do and we are always open to hearing from clients. In this case, there has been no complain filed with our office."

"This is a first time client with a unit from 2003. Client called in and scheduled a cleaning of 2 air conditioners that offered up to 1 POUND of refrigerant for FREE, not 1 gallon. It is clearly stated on our coupon that went out last month so there is nothing that we hid there. Our service technician went out to the client's home and saw that MANY repairs were needed as it looked as if the unit had not been cleaned in a very long time. When units are not maintained annually then it is HIGHLY likely that many issues arise, in which case was happening and we were lucky to catch. The unit was 1 pound short on refrigerant and client refused repairs on the downstairs unit. We will always offer our MVP to clients, especially when our certified technicians see that the units have not been maintained. It's to save our clients money and maintain equipment so that we can catch situations as they arise. The client did call and cancel the agreement and was refunded the amount, less the discounts given to him that day. As for the comment made by our technician, it is never the first question asked. We ask that question no matter what and our technician doesn't know as he doesn't have records from home. We NEVER run an ac service call after dark as it is dangerous for our technicians as well as our clients. As for the complaint on the call, we did contact the client later than usual because of coming off of a very HOT holiday weekend and we were swamped. As much as we realize how frustrating that is to say and for our clients to hear, we do try our best to keep up with it. When we did call the client, he said "just ***** forget it" and hung up on our Client Care Specialist. We never received a call from the client any sooner than our phone call in the afternoon. If this was a huge issue we always expect our clients to call in and speak to a manager to resolve. Client did not do so, just went on social media to complain. It is unfortunate that we are not always perfect but we have a reputation that we always stand behind our service and do what it takes to get 100% client satisfaction."

"Thank you very much the the review of your installation. We are very happy to hear the satisfaction of our clients and we will continue to go above and beyond for you. Thank you for being our Valued Client."

"Thank you so much for your review! As you know, over the years, we will go above and beyond for our clients. As much as we would like to think that our manufacturers make perfect parts, it's not always true. However, as a Company, we will strive to be sure that we do the best that we can to be the go between. We will always have our Rep from our manufacturer look at the unite, after our Service Manager, and if it is their fault, they will handle. And unfortunately this happened over a holiday weekend when our supply houses and manufacturers are closed so the part takes longer to get. We did get the client on the schedule as soon as possible. The client only agreed to a 5y part/1y labor warranty and no extended warranty so there are charges that incur. We offer financing for service and will work our clients as we never want to be a financial burden to them. We are working with our Valued Client and will continue to resolve the manufacturer's issue and get our client cooling. We thank you for your continued support and for continuing to be a Valued Client!"

"Unfortunately this client has gone to every social media outlet possible when we are thoroughly working with client and have offered to pay for the damages since the moment that our technicians went out there. We advised that we would like 2 quotes and the client has refused to do so and went all over social media, bashing us when there has never been a time that we denied that our technicians made the mistake. 2 of our senior technicians were at the client's home and were in the attic. One of the technicians foot accidentally slipped and damaged the drywall of the ceiling. We admitted to it, asked for 2 quotes, client got one and refuses to have another painter that he doesn't know. As of Friday 5/27/16, client was asked to send us the quote from the painter. He said he doesn't have one and it was only a text message. Our Office Manger advised that we would like a quote and then we will be happy to pay and we have yet to receive the quote. We have NEVER denied the issue, the payment or anything. Unfortunately this client likes to complain on BBB, Angie's List and everywhere else even after we agreed from day one. Although we also appreciate feedback from our clients, this is an unnecessary complaint and we will not stand behind it. The ball has been put in the client's court and as soon as we get a legitimate quote from his painter, we have said that we will pay. We look forward to getting the quote."

"Thank you so much for your review of annual maintenance. We thank you for realizing the importance of caring for your indoor air comfort by having annual maintenance. We thank you for always choosing us and for being our Valued Client!"

"Thank you VERY much for your feedback and continued support over the years. We hope to always show our clients just how dedicated and loyal we are to them, as they are us. We look forward to MANY more years! Thank you for being our VALUED client!"

"Thank you very much for your review! Not only do we thank you for your trust in us, we thank you for being such a LONG time valued client! We are so happy to know that you have been with us 16+ years and we are truly grateful that you continue to trust us and that we exceed your expectations. It's clients like you that keep us striving for the best client satisfaction out there! We are so happy to hear that your new AC unit is keeping your comfortable. We are also happy to know that you have experienced the benefits of being on our Member Value Plan. We also try to show the value in that plan is it gives you 2 cleanings a year and numerous discounts....on top of VIP treatment! Thank you for being such a Valued Client to us! We look forward to many more years to come!"

"Thank you very much for your review. We are a company unlike many others out there. We care about our client's health and indoor air comfort. When out technician was out there for the cleaning, he only recommended replacing the units because they are 18 years old. The furnace was very rusty. The air conditioner contactor was burnt and the fan motor was rusted. We will always give cost of repair options but when the repair price is almost 1/2 of the cost of a replacement, we will recommend replacement. The average life expectancy of a new system is 10-12 years. Anything over that we do not recommend replacing parts but we will always abide by what our client's want. When will units go out?? On the hottest or coldest days of the year and we do not want our clients to experience that frustration. We are always happy to work with our clients but we always need to give all options. We are only here to help. We thank you for being our client!!"

"Thank you VERY much for your review! We are always happy to hear how our technicians are doing out in the field as they are the big extension of our Company! We will certainly pass along the compliments to our technician and we THANK YOU for being our client!"

"Thank you very much for your review! We are so thrilled that you recognize the importance of annual maintenance and our Member Value Program. Cleanings should be done annually on both your air conditioner and furnace. With our MVP, we make sure that you get them done. We not only send emails and postcards, we also make personal phone calls to ensure that you get you get on our schedule. We don't leave it up to you as we know just how busy life gets. That's what we are here for. We cannot thank you enough for seeing the value in our MVP and our company! Thank you for being our VALUED client!"

"Thank you so much for taking the time out of your day to send in your review. We are sorry to see that you didn't give us all A's and we would like to know why. We care about our reputation and all feedback from our clients mean everything to us. We have been a well known company for over 30 years and we aren't going anywhere. We care about educating our clients so that they fully understand quality work, done by professionals. We have an extremely talented company that cares about all of our clients. We are family owned and operated and our clients are our family. If there is something that we didn't measure up to, we want to know. lease don't hesitate to call one of our helpful managers or Kristi Grimm, our VP. Any of us will be happy to assist you in all of your needs. Thank you for your feedback and for being our client!"

"Thank you so much for your review! We are so very happy to hear of your continued satisfaction with our entire company! That is what we are striving for and we are SO happy that you see how we stand out from the rest. We couldn't do it without loyal clients like you. We are large enough to take care of all of your home comfort needs but small enough to care! It's all about our clients, every day. We also appreciate you seeing the importance of annual maintenance as it is what helps with finding any issues before they happen, keeps up warranties and keeps the unit running to manufacturer's standards. We thank you for your continued support and for being our very VALUED client!"

"Thank you very much for your feedback. We appreciate any and all feelings that our clients have. We only warranty work when it comes to installs, service or replacing parts, in both hvac and plumbing. We can't warranty hair in a drain as that is something that will happen again and doesn't warrant any warranty. I can assure you that the majority, if not all, companies would not warranty that kind of work as well. I can also assure you that we are priced very competitive in the industry as we have been in business for + years and remain competitive for high quality work. The only thing that confuses some clients is the fact that we don't chanrge by the hour. We are flat rate and that allows us to service our clients fully and have no hidden charges. It is a huge advantage for our clients and builds trust and reliability between us. When you have a company that has 100% client satisfaction, premiere service, A+ on the BBB and Angie's List as well as many other awards won that are based off of our client's feedback, we must be doing something right. I assure you that we didn't get to where we are by taking advantage of our clients, nor will we ever. We will never be the "low cost leader" because we strive for perfection and happy clients. Again, thank you SO much for your feedback and I certainly hope that you call us for all of your other in home comfort needs. We Care. It's Personal."