Founded 2000 • With Angi since November 2005
Service Provider ResponseHello [Member Name Removed], You were quoted $95 a MAN hour (or work hour). If 2 people are working it is 2 hours of work even though on the clock it is 1 hour. You were charged for 11 hours of work - 2 men @ 5.5 hours. You were originally quoted 2 men for a day and we charged you for the time we your projects actually took to complete plus material costs. We have apologized for the confusion.
Service Provider ResponseHere is the e-mail we reopened to them directly with: Ken, I did get all of your messages that you are looking for me today. I am just finishing my calls for the day and am returning your e-mail. As we are in the early stages of this relationship, I can see where we have some communication kinks to work out. I am very sorry if there was a mis communication regarding the appointment this morning. My understanding, and that of my office, is that I was coming to LOOK at the projects today. The notes I have clearly state that I was not doing the projects. Given the appointment was for one hour, I was to come and see what I need to complete the work you are looking to have done. Apparently you did not want to schedule the work for this morning because you felt I would not be prepared with the proper materials to complete what you needed. When I left, I did state I would come back to get your projects completed. You thought - I meant today. I thought - you understood my office would set up the next appointment. Which is why they were so confused when you spoke this afternoon. My office was told to contact you to set a time to begin the projects. When they called, you were already upset that I had not retuned. When it was explained to you that I was booked for the day and the appointment this morning was only to view the work required, I believe things fell apart. I do feel the option of getting you on the standing appointment schedule is a good one for you. Every time, we can look at not only the projects scheduled, but also the ones for the next appointment. You will have a standing time on the calendar. You can determine the frequency and length of the appointments in advance, and you will always know when we will be returning. This option works well for many of our clients with ongoing projects. I understand you want your projects completed quickly - as do all of our clients. We are working to accomplish that to the best of our ability. Please advise if you would like to schedule a time for us to come back and begin your projects. Again, I feel scheduling in advance would be beneficial. I am suggesting twice a month for 4 hours each time. Once we get you on the standing appointment schedule, and get the process started, you will always know when the next appointment is. This should help eliminate your frustration. Here are some parameters I believe will help clarify this option: - An appointment will consist of a pre-set number of hours Ultra Handy, Inc. will be there. - Anything not completed in that time will be moved to the next scheduled appointment time. - All work (labor and material) will be paid for at the time of service. - Additional projects, not previously scheduled or discussed, will be put into the Ultra Handy calendar at the first available time by my office. Should you decide not to take advantage of this option, you will get the next available time, which could be a few weeks out. Currently, to complete the projects we addressed today, I am estimating 4 hours. According to my office, the first time Ultra Handy, Inc has available is the week of July 20th. I am happy to have them contact you in the morning to get you on the calendar. Additionally, should anything open up sooner, you would be first on the list to move the appointment up. Again, at this point all I can do is apologize for the misunderstanding and hope we can move forward. Greg
Ultra Handy, Inc. is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Ultra Handy, Inc. accepts the following forms of payment: Check
Ask Ultra Handy, Inc. for details on free project estimates.
No, Ultra Handy, Inc. does not offer eco-friendly accreditations.
No, Ultra Handy, Inc. does not offer a senior discount.
Ultra Handy, Inc. offers the following services: Remodel and/or upgrade basements, bathrooms and kitchens. Redesign office space. Install sump pumps & back up sump pumps. Power wash, repair and stain decks. Small "Honey Do" list projects around your home or office.
Window Genie of Northwest Chicago is your locally owned and operated leader in streak free window cleaning, window tinting, pressure washing and gutter cleaning. Window Genie's commitment to customer satisfaction and professionalism is what has made us America's fastest growing home service franchise. With world class training and service standards, you will feel safe knowing our uniformed technicians have completed a thorough background check and will take great pride in caring for your home or office. We carry full insurance, are bonded and use only the best equipment and materials available in today's market. Estimates are always free.
We focus on making our customers feel satisfied after the project is done in their house or business. With 5+ years of experience and serving happy customers we feel confident in your projects needs. We offer free estimates on our service and you be glad to give you a quote. Call us today!
2022 Super Service Award
Here at Ramos Wood Floor, we sustain our business on quality and integrity. We are experts in the wood floor trade and are committed to quality from the beginning to the end of your project. We look forward to earning your business.