TUFFY AUTO SERVICE CENTER

They couldn't get me in for a few days!!! I had a flat tire? I had a warranty. Doesn't matter if you can't even get in. What was I supposed to do?

Everything goes great. Gary, Becky and the crew are like family. No one else will touch my car, they are the best.

Will rip you off! My son goes to ISU and was having a problem with his diver side front brake. Tuffy quoted $760 for one caliper one rotor and one pad! I thought that was way too high and called m guy here in Naperville and he said it should be about $450. Checked around and got it done at Baird for $485 and that included pads on both sides.  



Stay away from Tuffy! They saw a college kid and thought they could soak him.

The service was good, but VERY expensive compared to other places.

Luke 16:10 "He that is faithful in that which is least is faithful also in much: and he that is unjust in the least is unjust also in much."
I of course can't speak for everyone's experience that has taken place at this location, but my last experience has weighed heavily on my mind to the point where I feel like I need to put it out there out of obligation to fellow posters on this site. It's more a matter of principle more than anything else at this point. In a society where it's very difficult to trust anyone, especially those in the auto repair service, it's very difficult to find anyone or anyplace that contradicts the stereotype that surrounds those in the auto service or sales industry. True snakes in the grass they are believed to be and from past experiences I've had my share of dealing with underhanded salesmen and repairmen .
I'm not sure if the place is under new ownership, but I informed whoever the attendee (definitely the owner) was that day that the fog lamp bulb on the passenger side of my Pontiac G8 had gone out. He told me it would be $20 for the labor and the end result including the cost of the part would be the $79.00 which I eventually paid. Immediatey to me it seemed like it was high for a bulb change even though he had already insisted it was only $20.00 for the labor. I volunteered to go pick up the bulb myself believing it would be cheaper if i went and got it personally. He insisted that he wasn't making any money off the bulb so it was no big deal in him going to get. I still wasn't convinced he wasn't getting over, but I gave him the benefit of the doubt. He eventually  goes and gets the bulb and the fix takes all of 15-20 minutes at most. He tries to make small talk after the fact, but i wasn't having it. I just knew something wasn't right.
It just so happened not even a day or two later the fog lamp bulb went out on the drivers side. I decided to go and purchase the bulb myself. I checked a couple of places both of which sold the same bulb for the same exact price, but only one was able to provide it. The bulb was $26.93 at the Auto Zone in Normal. I went down the street and had someone at Baird's Auto Center do the install for $10. I reflected back to how this guy at Tuffy claimed he was making nothing off the bulb and yet it appears he charged me twice what it actually cost him when he could have just as easily suggested i go and pick up the part myself especially when I volunteered to do so. They've seen the last of my business and I hope future customers might take precaution with dealing with this guy. If he can't be trusted with the little things then he certainly can't be trusted with the big things. At the very least do your own research part wise and get ideas from other shops in the are on labor prices, because they clearly appear to be more out for themselves then the customer at this location.