Euro-Tech, Inc
About us
Euro-Tech, Inc. has been the Midwest's premier home improvement company for over 23 years .
Business highlights
Services we offer
Attic Insulation., Entry Doors, Furnish, Install & Service Replacement Windows, Roofing, Sell, Vinyl Siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 0% |
"[Member Name Removed] thank you so much for your review. But more so, thank you for putting your trust in our company. We will do our best to continue to live up to and exceed your expectations."
"[Member Name Removed], than you for your rating. We look forward to serving you in the future."
"[Member Name Removed], thank you for taking time and posting your rating. We look forward to being of service in the future."
"Ms. [Member Name Removed], thank you for the kind words. We look forward to serving you again in the future. If you are in need of anything please don't hesitate to call us. Thanks again."
"You have my sincere apology. In January we launched a new Contact management software. To say that it has not gone well is and understatement. Literally as of yesterday I cancelled my contract with the company Improveit 360 which is the Contact Management Company. I am not making excuses, just explaining what has been going on. We are switching back to the software we used for the last 7 years. We had very little issues with customers being contacted multiple times and messages not being left on the old system. Once again you have my sincere apology for any inconvenience we have caused you. Sincerely, Fred Finn President"
"Thank you for taking time out of your day to post your review. I hope we can continue to make you happy in the future."
"Thank you for taking time to post such an in depth review. We really do appreciate your support. I hope we can continue to make you happy in the future."
"Thank you for taking time to review our company. I hope we can make you happy in the future."
"[Member Name Removed], thanks for the review. Sorry we were not able to assist you at this time. Hopefully we will fit your needs in future."
"We are so pleased that the overall job went very well. We apologize for the perception that the price was high. It is strange, the add ons that people have no problem paying for on cars, like a $2000-$3000 sunroof, or an appearance package that adds on $40000. Everything that we add onto a roof, adds actural value to the home because it protects the home from water damage. Thank you so much for posting your review and for your detailed review. Like you said hopefully over 30 years you will agree the price was worth what you paid for. Thanks again."
WHEN THEY CAME TO DO AN ESTIMATE I LET THEM KNOW MY SCHEDULE AND HOW MUCH TIME I HAD ALLOWED TO GET THROUGH THE PROCESS... EVEN REMINDING THEM AS WE WERE GETTING CLOSER TO MY ALLOWED TIME.
THEY HAD ABSOLUTELY NO RESPECT FOR MY TIME AND WHEN I WAS TRYING TO MOVE IT ALONG THEY BECAME FRUSTRATED AND IT TURNED INTO "OH WELL NOTHING I CAN DO AFTER I LEAVE." THIS WAS HIS FAULT....
I WILL NOT RECOMMEND THIS COMPANY AND WILL NOT USE UNLESS THEY LEARN HOW TO TREAT PREVIOUS CUSTOMERS WITH RESPECT
"[Member Name Removed] you have my apology. I am pesonally looking into the issue and will follow up off-line to try to make this right. Sorry for any inconvenience we may have caused you and your family. I am especially unhappy as we took such good care of you on the first installation. Again, I will find out what happened and try to make it right."
the best value.
I also had the rare opportunity to go in a house that had these windows installed when the outside temperature was zero. The house was warm and comfortable.
The support people at their office were easy to reach on the phone and promptly answered e-mails that I sent and were flexible with changes and financing.
I was most impressed with the installation team. They sent 3 workers who were punctual and worked dilligently all day with only one break for approximately 11 hours. My job needed extra time to be completed in one day because all work was done from second floor so scaffold was needed for exterior work. Everything was cleaned up properly after they were finished.
I am very happy with the windows I purchased. My house has no more cold spots. It is not drafty and is holding heat well. All rooms have even heat. The windows look very nice, too.
I have had a very, very good experience with Euro-Tech Inc.and would not hesitate to recommend them to anyone.
Sincerely,
George Mascenic
"[Member Name Removed], thank you so much for your detailled review. Detailed reviews from actual customers are the best resource we have to get the word out. It always amazes me how people who did not buy give us a bad if not horrible rating. If they chose to not do business with our company, they made their choice. After that I don't believe they have much knowledge on what type of company we are and how well we take care of our customers. We cherish our customers like you. Thank you so much."
"[Member Name Removed], it sounds like our marketing/phone attendants did not do a good job in verifying what work you were looking for. We do make mistakes and sincerely apologize for any inconvenience we caused you."
The next day my husband received a call from the salesman's manager. Apparently there was a mistake with the quote (we never did find out what the mistake was). The manager said he would be in our area and would like to come out and give us a new quote. My husband agreed, although I would have passed. The manager came the next day and right away I could tell he was arrogant. He also was convinced from a satellite photo that we badly needed a new roof and in addition needed to replace the gutters at the same time. "One isn't worth doing without the other". He looked at ceiling damage in our kitchen and assumed it was from the roof, which it's not. When I said to him that we wouldn't being making a commitment tonight, he said "I can't believe you don't think this is important". And how he's been sitting in a parking lot for hours to only talk to us for two minutes". At that point I was really angry and annoyed and almost threw him out of my house.
To sum up the estimate-they were arrogant and rude. never went in my attic, only looked at satellite photo and tried to upsell us.
"I apologize to this member for their bad experience. Everyone chooses to purchase products and services differently. Our sales people are not pushy but they are passionate. In 22 years, we have endless stories of customers that chose to go with a different company for many reasons, such as the sales process or the other company's price was lower. Very often those same customers contacted us later and said they wished they would have had our company install their work. Because the company that they went with was horrible. We are very proud of the rating and the reviews we receive from our customers. The customers that purchase from us and experience the quality of our products and services almost always rave about our company. We are very proud of this. Our manager was correct in that the best time to replace gutters is when the roof is being done. We use satellite imagery to measure roofs, because it has been proven to be the most accurate method available. This way we can give our customers the best most accurate estimate possible. Depending on the pitch of the roof, no one should be up on the roof unless they are tethered in which our installers would be. But, our sales people would not be. Once again I apologize to this member if they had a bad experience with one of our representatives."
We spoke with the company representative and ordered new windows and a front door. The products arrived on time just as the representative promised. The installers also arrived on time and got right to work. These workers were some of the best that we have ever had working in our home. We were impressed by how neatly the crew worked. When the job was finished the crew chief checked each of the windows to make sure it worked properly. The foreman noticed that two of the window levers color didn't match exactly and he contacted the company to make sure we got exactly what we ordered. A couple of days later another technician from Euro Tech came and changed out the levers. Before he left, he made sure I had no other issues or questions.
Everyone who comes to our home comments on our beautiful new windows and door. We have noticed how warm our home is now because of the new windows and door. We are very pleased with these products.
From start to finish we were impressed by Euro Tech's professionalism. Every person we dealt with was interested in making sure we were satisfied. I would highly recommend Euro Tech to anyone.
"We apologize to this customer for the bad telephone experience. Our company does not and will not discriminate against any group of people, including women or the elderly. Over the last 23 years we have accumulated over 22,000 satisfied customers throughout the Chicago, Rockford and Milwaukee markets. Although we try to please all, we sometimes do make mistakes. I just wish we would have done actual work for this customer. This is when we really shine. Again I apologize to this customer. Thank you, we appreciate your feedback and will work harder in the future to make everyone happy we can."
A follow up measurement took place two weeks later, and we negotiated a contract for the window replacement.
Three weeks later, after my repeated calls, the rep finally responded and informed me that aluminum were the best route, as opposed to vinyl or some other approach. We arranged for another set of measurements for aluminum windows and renegotiated.
The aluminum subcontractor visited a week later and took measurements. Another two weeks later, the rep informed me that the aluminum sub did not think aluminum windows were a good solution because of the age and construction of my home's window openings (135 years) and recommended another solution.
Another subcontractor took measurements for the new solution about two weeks later.
After researching and getting other quotes, I elected to order the windows recommended by Eurotech in late summer. The subcontractor then came out yet again to confirm the measurements, and the windows were finally ordered in September.
The window fabrication took about two months, and the windows were finally installed in early December,
The work very well, complement my home wonderfully and the windows are great overall. I'm very happy with the ultimate solution and work, just not the persistent delays.
"I would like to thank this customer for the very accurate review. We did have some challenges on this order as the product changed a couple of times prior to ordering. We ultimately were trying to utilize the best product for the application and we were trying to take care of the customer. The manufacturing time takes longer for that product line. Ultimately I am glad we were able to make the customer happy. I wish the time frame would have went smoother though."
"Thank you so much for the kind words. We really do appreciate it when people take the time to review our company."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
313 W Irving Park Rd, BENSENVILLE, IL 60106
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