ICON SERVICE

In summer of 2009, Icon Services owner Mike Harrington installed a new hi-efficiency HVAC system in our home. Unit began to fail within one year. AC coil froze, causing water to floor the unit when melting, and shorting out furnace. This happened repeatedly. Icon owner Mike returned and charged additional repair fees for various items, but unit continued to fail. Flooding water in basement caused mold problem which had to be cleaned. Icon owner Mike finally stated he could not fix unit, that it was the last one he installed as he had previously decided to stop using them, presumably because he was not proficient in their installation, and advised owner to call warranty service, saying that the unit was defective. Upon calling warranty service, new HVAC technician came and inspected unit, and determined that the equipment was fine but that the installation was negligent, most likely that during the brazing process, Mike from Icon was not acting properly and possibly heated the valves too much, causing the brass to expand beyond a tolerable point. This caused excessive leaking of freon, which caused ice to form on coils, shutting down unit, which then continued to thaw and flood the unit. Warranty technician said it was an obvious problem, actually recognized it on the phone, and that Mike from Icon should have returned to repair properly at no cost. The warranty claim given by Mike from Icon was false. Additionally, warranty technician found that the drain pan underneath the evaporator coil had cracked, and looked like it had been bent with some sort of force. Warranty technician stated positively that had never seen a pan fail like this due to usage, especially one just installed. Additional labor costs to find and fix leaks, and restart unit, was $2,000, with only $350 pan covered by warranty. Owner informed Mike from Icon of findings and that the primary issue was NOT hardware and was NOT covered by warranty, that unit was now working after other technician found and repaired Icon's installation errors, and owner requested Icon compensate for the new labor costs which Icon had refused to do. Mike from Icon refused any settlement, and dismissed any further discussion, and would not stand by his installation.