Sterling Automotive Repair
About us
At Sterling Automotive Repair, you can count on expert automotive repair by certified master technicians, auto mechanics who have been highly trained in the most advanced car repair techniques. We proudly serve both American-made cars and foreign cars for customers in Aurora, Naperville, Oswego, Plainfield, Fox Valley and the Chicagoland Western suburbs. You’ll find us just south of Westfield Fox Valley Mall. We offer quick estimates. We will get you back on the road promptly!
Business highlights
Services we offer
24 hr towing, Auto service- American & foreign cars, brakes, diagnostics, engine, exhausts, factory maintenance, heating/cooling, tire balancing and wheel alignment., transmissions, tune ups
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
6% | ||
0% | ||
11% | ||
0% |
We needed our brakes checked and were told the back brakes and rotors needed replacement. The work was completed and we drove the car home. The car was not driven again until later that evening. When I reversed from a parked position and drove forward the right rear had an awful, loud "clunk." Then it drove fine. My husband thought it might just be the new brakes adjusting. However, every time after that, the same sound would occur. I called Sterling the following Thursday and was able to bring it in on Friday. On that Friday, before I brought it in, the sound went from a loud cluck to an awful loud grinding noise. Long story short, they told me the right emergency brake needed replacement and it would be an additional $300.00+! When I said I thought it was ironic that they had just replaced the rear brakes and now the emergency brake needed replacement even though it was not touched, they agreed it was ironic. Because I know the emergency brakes need to be moved to fix the rear brakes, I can't believe they didn't notice the emergency brake needed replacement as well - especially since the part is only $75.00 and the labor is $200.00+. So much for their motto, "Integrity, honesty and trust - best warranty in town."
We will not be returning to this establishment nor recommending to anyone.
"Thank you for the fantastic feedback! We do our best to give accurate, affordable quotes. We hope to see you again in the future!"
"We apologize for any inconveniences. We hope that you will do business with us in the future."
"At our shop, we try to keep the customer fully informed of the work that is being preformed, and to make them feel comfortable with the repairs being completed. We hope that we can do business with you again in the future!"
"We were glad to be of service to you, and hope that you will choose us as a future choice for repairs."
"Finding an automotive shop that you can trust is sometimes difficult. We understand that our customers like to feel as though they are part of the repair process, and we do our best to keep you not only informed, but feeling comfortable and welcome!"
"We offer a free quote for brakes, but without looking at them this can not be done, we do not quote brakes over the phone, ever car is different. our prices are fair in every way."
"We're glad that you were pleased with your visit. We hope to do business with you again in the future. Please don't hesitate to call us for any of your car repair needs."
"We greatly appreciate you taking the time to leave us feedback. We hope to have the pleasure of doing business with you again in the near future!"
"Thank you for the feedback. We are constantly making improvements to our services and how we service our customers. Please let us know if there is anything we can do for you in the future!"
"At Sterling we will always tell you what we recommend for your vehicle, but are always willing to point out the most critical issues. We hope that you've found us to be a shop you can truly rely on and trust, and hope to do business with you again!"
"We understand that car repairs can be costly. We are constantly updating both our warranties and terms of how the diagnostic service works. Feel free to call us for updated information for future repairs. We hope to see you again!"
"It's great to hear that we are recommended so highly! It's always a pleasure doing business with you! Make sure to inform us when you do make a referral, we have special offers in return!"
"Having piece of mind with car repair is a necessity! We're glad that you are comfortable with our services!"
"We hope to continue doing business with you. Thank you for the positive feedback!"
"We're glad that you trust our mechanic's diagnostics. We value your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.