Perfect Home Services
About us
Since 1992, Perfect Home Services has been committed to the highest level of customer satisfaction, and it remains at the core of everything we do. When you need professional and reliable air conditioning, heating, and plumbing installation, repair, and maintenance across Chicagoland, we do the job right the first time, helping you stay comfortable in your home all year long. We provide all our clients with 24/7 phone availability, affordable monthly maintenance memberships, industry-leading warranties, flat-rate pricing, and numerous financing options to accommodate any budget. Plus, if any of our clients are any less than completely satisfied, we have dedicated client care representatives who are invested in making things right. We call this our Perfect Promise. Need a second opinion? We do that, too! From next day installations to same day repairs, including advice on the latest high efficiency air conditioning, furnaces, heat pumps, and tankless water heaters to save you money, or professional water and air quality products for a truly healthy home, Perfect Home Services is here to help. For over 30 years we've loved being part of the community. That’s why we’d never accept anything less than PERFECT for the homes of the families living in our community—and neither should you! We hope you'll experience our 5-star service for yourself by giving us a call. In the meantime, check out our 4,000+ reviews from happy clients, our A+ Rating from the Better Business Bureau (including over 16 years of accreditation), and our 2023 Medal of Excellence—given to only 20 companies across the entire country. We'd love to make your day perfect soon!
Business highlights
Services we offer
Residential heating, air conditioners, air conditioning, air purification, and more! Offering the latest maximum efficiency equipment in furnaces, and more., and plumbing, and replacement. Plus, battery-backup sump pumps, duct cleaning, faucet repair for kitchens and bathrooms, heat pumps, humidifiers, including system maintenance, repair, sewer and drain clearing, sump pumps, toilet repair, traditional and tankless water heaters, water purification
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 12% | ||
| 6% | ||
| 3% | ||
| 3% |
"Thank you for your review. I apologize for the lack of communication on our part. We strive to give the best client experience possible, but we did not do that for you. I will share this information with our Customer Care team as we implement a corrective action plan. Your feedback will help us better serve clients in the future. We appreciate the opportunity to earn your trust and hope to have another opportunity to meet you heating, cooling or plumbing needs in the future."
"Thank you for your feedback. I am sending your comments to our Plumbing team for review."
"Thank you for your review. We appreciate the opportunity to earn your trust."
"Thank you for your feedback. I will pass this information on to our Customer Care Manager for training purposes. Your feedback allows us to grow as a team by learning from our mistakes. I apologize for your frustration. Thank you for the opportunity to earn your trust."
"Thank you for your review. We appreciate the opportunity to earn your trust."
My appointment was scheduled for 3:30pm on Saturday. I waited around until 4:30pm for Bill to arrive or call. He finally called at 6:30pm to apologize, that it was a busy day and asked how he could help. After waiting around for him and not receiving a call until 3 hour after the scheduled appointment time I told him no thanks, I would be going with another contractor.
"Thank you for your feedback. Our goal is to offer the best client experience possible, and we clearly did not do that for you. Our problem of being busy should not have become your problem. We aren't perfect, and we clearly did not communicate well with you and did not meet our commitment. I apologize for your frustration and inconvenience. Thank you for the opportunity to earn your trust."
"Thank you for your feedback. The reason we were not able to accept the expired Big Deal is because we had made a special large purchase on materials that allowed us to offer that deal at a low price at that time. We appreciate your understanding and the opportunity to earn your trust!"
"Thank you for your review. We appreciate the opportunity to earn your trust."
"Thank you for your review. We appreciate the opportunity to earn your trust."
Brian arrived as scheduled, checking various functions and parts of toilet.
Replaced 1 part and recommended 1 additional repair which I declined at that time.
Professional, courteous service. Would use again and recommend to others.
"Thank you for your review! We appreciate the opportunity to earn your trust!"
The original appointment was cancelled because they wanted the outside temp to be over 70 and that day it struggled to meet 60. Appointment was rescheduled. The second day was cancelled due to other "emergency" calls where AC units were not working at all. I can certainly appreciate the company taking care of the emergencies first (I would certainly want that if it were me) so it was rescheduled again. Third times the charm... I was called about an hour before the tech showed up to confirm the appointment. About 10 minutes after that call, Joe (the tech) called to re-confirm and provide an estimated arrival time. It turns out he was way off - but in a good way - he was at my house in 15 minutes rather than the expected 30! Joe wanted to see where the furnace, outside evaporator unit and thermostat were. After showing all, he went to work and was finished with a clean bill of health in about 30 minutes. Joe was speedy, efficient and very courteous. Really a super nice guy.
The only thing I have to add about my experience was about the communication from their office. On both the first and second cancellations, I had to call them to find out what was going on when the prescheduled appointment times came/went without a phone call. Also, the first confirming appointment call came about an hour after the beginning of the schedule window. I think this is something PHS needs to work on a bit. However, it was not enough of an issue in my mind to drop my rating or satisfaction down.
- Dave
"Thank you for your review! We strive to provide the best client experience possible; and, I thank you for pointing out some areas in which we need to improve. I will bring your comments to the attention of our Customer Care Manager so that we can better serve our clients in the future. I appreciate your patience and flexibility with your appointment! We appreciate the opportunity to earn your trust!"
"Thank you for your review. I apologize for any inconvenience. I will look into this further. Thank you again!"
"Thank you for your review! We appreciate the opportunity to earn your trust!"
"Thank you for your review. We appreciate the opportunity to earn your trust."
"Thank you for your review. We appreciate the opportunity to earn your trust."
"Thank you for your review. I will pass your comments on to our team. It is great to hear that you had a good client experience. That is what we strive for. We appreciate the opportunity to earn your trust."
"Thank you for your review. We appreciate the opportunity to earn your trust."
"Thank you for your review. I apologize that we did not meet your service needs. The reason for our inability to provide you service within the needed time does not change the impact upon you. I have passed your comments on to the owner so that we can prevent this moving forward. We appreciate the opportunity to earn your trust and once again apologize for this situation. I am happy that you got the timely service that you needed."
"Thank you for your review! We strive to provide the best client experience possible; and, I am happy that we have done that for you! I will pass your comments on to our team. We appreciate the opportunity to earn your trust!"
"Thank you for your review! We appreciate the opportunity to earn your trust!"
"Thank you for your review! We appreciate the opportunity to earn your trust!"
"Thank you for your review! We appreciate the opportunity to earn your trust!"
"I apologize for the delay in my response. I was looking into the details of your service call. We are going to refund your payment so that you will only be charged $79. This was definitely our fault, and we have re-trained our Customer Care Specialists to prevent this from happening in the future. We strive to provide the best client experience possible, and we clearly did not do that for you. I apologize for our error. Someone from our office will contact you shortly regarding your refund. Thank you for letting us know so that we could make this right with you."
"Thank you for your review! We will review how to handle the coupons with our team. Your feedback is how we grow our team and provide a better client experience in the future. We appreciate the opportunity to earn your trust!"
"Thank you for your review! We appreciate the opportunity to earn your trust!"
Licensing
State Contractor License Requirements
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