Leonardi Appliance Co.

Offered suggestions to try and save time and money and try to avoid service visit. Great service.

Was very professional

Very knowledgeable and do good work and very affordable.

Fantastic.  Great service.  On time and reasonable price.  Owner is directly involved in the business and it shows.  He is great to work with from a knowledge and customer service standpoint.

I use Leonardi Appliance.  I ended up buying a new one from them.  They're very good.

AWESOME!

The freezer half of my side by side fridge was leaking water. Leonardi's sent out a young man to see what was going on, he did his diagnosis and found a hose had cracked. He had it fixed in less than an hour. Great service.

Solved several problems with the freezer. Saved me hundreds of dollars by fixing a weld on the motherboard rather than replacing it. Before this latest service call, Dan Leonardi did two other jobs at very reasonable rates. Leonardi's is the best!

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Very professional and efficient! When i booked the appointment, they asked me the model number and to describe what the issue was.--When i turned on the ovens, they were EXTREMELY LOUD!  Dan arrived on time and was very quick to confirm the problem.  He had the parts already on his truck and went to work.  Problem fixed!  I cannot believe that i waited so long to get them fixed! Because they get additional information from you when booking the appointment, they can ascertain the potential problems with the appliance, and have the parts already loaded on the truck. Saves time and money!! I will definitely call Leonardi's to repair my other appliances in the future!

Dan came out after I called about what I thought was a dishwasher leaking through into the basement.  He determined it wasn't the dishwasher, and then a considerable amount of time helping me figure out where the leak was coming from, which ended up being something totally unrelated.  After that he talked with me about ways to help get my dishes cleaner.  He noticed a lot of calcification in my dishwasher and gave me three bottles of dishwasher cleaner to get rid of the calcification.  I could go on and on about everything we discussed and his recommendations, but bottom line, Dan was extremely helpful, knowledgeable and friendly. I also appreciate the fact that he took his shoes off at the front door without asking, which is becoming less and less common these days.  I would definitely use him again in the future.

Very reliable repair service.    They could have easily charged more but only charged for what was needed.

The icemaker on our 3-year old fridge started making only ice chips, then earlier this week stopped making anything.  We called Leonardi about 8:30 in the morning and the responsiveness was excellent.  They were very professional and courteous on the phone and promised they'd check with their technicians to see if someone could come by that day, which they thought was probably possible.  They called back a few minutes later to say they were on their way already!
Dan showed up at our door, very polite and professional.  He removed the icemaker and looked it over, then he checked on the water piping and valve directing water to our freezer.  He quickly determined that our piping and valve were corroded resulting in only a trickle of water to the icemaker, and with such low pressure the line into the icemaker had frozen.  (The fridge is just a few years old but the piping and valve go back many more years.)  He chipped the ice out of the line running into the icemaker and cleared it, grabbed a $10 valve from his truck, and replaced the valve and tubing under our kitchen sink, and presto -- the icemaker was back in business again, working perfectly!
We were very impressed with Leonardi's professionalism, courtesy, caring, and efficiency and recommend them highly.  We'd heard really good things about them over the years but this was our first experience with them.  We will definitely look at them for new appliance needs in the future and for appliance servicing.

Service was excellent. They were able to come to our home on the day I called. Leonardi's repair person was very quick making the needed repairs. Everyone from the person that took my call to the repair person was friendly and knowledgeable. I will definitely call Leonardi's again in addition to recommending them to our family and friends.

Outstanding service.  Appliance was only weeks beyond 1 year warranty and technician suggested I contact the manufacturer.  After a little back and forth with the manufacturer I was able to have the part replaced without cost and I only had to pay for labor.  Once the manufacturer agreed, the technician was available to return and complete the repair quickly.  I never would have called had the tech not suggested it.  I wish I'd know about Leonardi's the past 30 years I've been living in the area.

After a 7:00 a.m. phone call, he arrived by 10:30 and was done in about an hour.  The technician was friendly and fair and tried to handle the repair as soon possible.

From start to finish, they were fantastic.  The helped us to select the correct appliances based on our needs and worked with us to get them delivered so it fit in with our re-modeling.

Service professional was very knowledgeable and finished the job in < 1 hour.    Appliances have been working well with no issues for past 90 days.

Our dishwasher just wasn't getting the dishes clean.  I had them come out and look at it.  Found out that the problem was that our water pressure was too slow from the lines being rusted up.  So we ended up getting a new one. 

Dan did an outstanding job.  He knew exactly what to test for in our warm refrigerator.  It took him no more than 7 minutes to identify the defrost thermostat was the problem.  His repair work took 15 minutes.  Dan explained what he was doing during is repair work.  I was amazed how quickly he worked: from removal of the freezer panel evaporator coil panel, coil defrosting, defrost thermostat removal & replacement and freezer panel replacement.  What a joy to watch him work!  Yes, of course, professional &
courteous too !
Hire Leonardi to fix your appliances!

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We were fully resigned to having a new garbage disposal and a new ice maker installed and were figuring a bill of about $600.00 for the two. Dan started with the garbage disposal, asking if we had tried the re-set button. We had and showed him what it was doing-nothing. He proceeded to take a funky z shaped allen wrench out of his tool kit and said and quot;watch thisand quot;. He used the wrench on the bottom of the disposal, wiggled it back and forth and when it moved well, looked down in the disposal from the top and pulled out a tiny piece of bone which had become wedged in it, locking it up. This piece was about 1/4 the size of my little finger nail (maybe 1/4 in by 1/8 in). I had already cleaned out the disposal and run my hand all around the inside feeling for anything that might have jammed it, and found nothing. Then he handed me the allen wrench and said and quot;Here, you keep this. I've got plenty. Put it somewhere that you'll be able to find it the next time you need it.and quot; Problem # 1 solved.
He then asked what the problem was with the ice maker. We told him it had been malfunctioning for years (fridge was about 12 years old). It had been only giving 1 or 2 ice cubes at a time, frequently jamming up with the first cube on the right and then we'd have to work to free that first cube. It hadn't been filling up the bin totally in months. We were going in, freeing up the single cube, resetting the ice maker, etc for about 6 months and finally had been making ice cubes in trays bypassing the ice maker all together-arghhhh!).
He also checked the water flow on the water dispenser which had been weak for years as well, but which we just dealt with (slowly).
He pulled out the filter to see if that was the problem, but no change to water flow. He pulled out the one stuck cube and asked where the tap into the water was. We went into the basement, where he explained to me that the tap gets corroded over time and the way to correct it is to screw in the tap further (the way it was originally installed), then back the tap out to allow water to flow again. That breaks loose the corrosion and should fix the problem. We went upstairs and, voila', the water flow was back to normal. He explained that the ice maker was not getting enough water to make a full load of cubes and that was the problem. He said if it happened again, we should be able to repeat the procedure that he just showed me and it should correct again.
During this process, he noticed that the refrigerator side (it's a side by side unit) was not pulling itself closed. If you didn't push it all the way closed, it would stay partly open. He said and quot;I can fix this if you'd likeand quot;. Our original repair service (years ago, prior to beginning to use Leonardi's, had told us it would cost a whole bunch to fix that as it required a new hinge, so we just dealt with it and made sure we shut the door completely (usually). So he ordered the part (a whopping $5.00) and came out and installed it. The part number was the same but it had been slightly changed, so he altered it to fit and the door now closes properly. Problem # 2 and 3 fixed.
The charge for all of this was under $100.00. And this is the reason we love this place! They are ethical, show up promptly, do an excellent job and are NOT out to just make money. This is not the first time we've used them but maybe the 7th or 8th time in less than 5 years. They are ALWAYS this way! What more could you ask?

Dan was able to come out the day after I called and replaced the thermostat and water filter on the refrigerator (which, thankfully, he had in his van). He took the time to explain the process to me and was very professional.