I have nothing but great things to say about our experience working with Matrix Home Solutions. The process was smooth from the very beginning. It started off with Jeremy coming to look at floor plans and mapping out our vision. Jeremy was great to work with and very flexible especially with last minute decisions we had made. He was always willing to listen to what we were looking for while also offering his expertise. Matrix Homes Solutions provides an app on our phone that my husband and I relied heavily on to know what to expect, which worker was coming that day/ week, what project was going to be worked on next, along with pictures throughout the process. It was neat to see! Everything went up very quickly and we are very happy with the speediness and quality of the work. The framing guys were great by ensuring what went up met what we were looking for. They would come up with ideas and always run them by us to see our thoughts before pursing, which we highly respect. They were very flexible with a last-minute change that I saw and were more than willing to do it on the spot! Thank you! As far as the flooring, again great work by the flooring crew! They were quick and did a great job! Fred is amazing! He came to our house, was incredibly respectful, informed us of what we could expect, and gave advise using his experience and knowledge. Everyone that came to our house to work on this project has been amazing to work with. There are two individuals who I had the most contact with and feel these individuals deserve high praise! Gerardo was one of the hardest workers I’ve ever seen not only with this project but in general. He came to do the walls, doors, trim, etc. He went above and beyond what we could have imagined. Gerardo was very clear on what his plans were for his work, gave me education on what looks best based on his experience, and always encouraged us not to be shy about pointing things out if they needed to be touched up because he truly wanted customer satisfaction (even if it created more work for him.) He was incredibly respectful coming into our home, very approachable, and professional. Thank you, Gerardo, for everything! Your hard work really made the whole thing come together at the very end! Finally, Rick the field manager! Rick was amazing to work with! He was always looking out for the best interest of the customers. Rick came frequently to check status of the project while ensuring everything was meeting our desires. Rick was always clear on communication and getting back to us with whatever questions we had. He was very dependable and always went above and beyond in his work. He was flexible with and changes we threw at him and always encouraging us to share our thoughts. Rick is incredibly professional, has a lot of knowledge, experience, and thought outside of the box. I also appreciate that he was able to look at things and catch the original plans and how it may impact our home life moving forward. For example, thinking about us and how we would move furniture back into the living space and offering to order a wider door to make our lives easier to do that. Rick was always looking to make things better and more efficient. There were things that Rick did not have to do for us but was more than willing and we truly could not have asked for a better filed manager to work with. Thank you to everyone who came to complete our dream basement! We are very glad we used Matrix Home Solutions to complete this project.