Linda Z's Sewing Ctr

Haven't used machine since I picked it up

I have been in this store and they have beautiful (and pricey) machines and gorgeous fabric for sale, and notions galore. Some of the people who work there are also helpful. That is the best I can say about them - they clearly are primarily interested in selling their own line of extremely expensive machines, not in helping the broader public. They offer a range of classes but are inflexible in terms of schedule (because of frequent work travel, I am unable to commit to attending all three sessions of a three-week series; I asked if I could pick up missed classes in the next round, and was brusquely told no.) Their "beginning sewing" courses are only for people who have purchased a machine there.

unknown

As above

unknown

BUYER BEWARE!!! I went to both the outlet and main store on Central looking for a Juki machine. I found one at the main store to buy and quot;Cliffand quot; the salesman quoted me $560 with a trade in for the machine he even wrote it on the back of his business card. When we got up to the register he stated he had misread the the price sheet and then charged me $589+tax for the machine I really did not agree but did not see that there was much I could do after he had run my debit card for the 1/2 down. I later discovered I paid the NORMAL price posted for this machine NO DISCOUNT had been applied. I was going to return the next day with my trade in and the balance due. The store manager said I could take the machine with out the trade in and bring it when it was convenient if I paid the balance which seemed fair to me. I wanted a machine in a factory seal box but and quot;Cliffand quot; advised me that they didnt have one and setup all machines to and quot;testand quot; them to make sure they are ok. So again a bit confused and disappointed because he said he had one in the back I was stuck accepting the floor model. I leave feeling conned but happy to get the Juki machine I got. Well I set it up at home and notice there are several scratches on it and the tension dial seems to have a problem staying in one place ie...it moves freely on its own BROKEN and the tension is all out of sync. So it is about 6pm and I call and quot;Cliffand quot; and explain the issues and he agrees that it is not supposed to do this and we agree I will return it the next day. I get to the main Lindazs store and and quot;Cliffand quot; meets my husband and I and tinkers with the machine for 15-20 minutes and finally I say we have to get home to meet my son by 3pm. I thought I was clear I didnt want this machine I wanted a brand new one which they did not have. I expected my money back. OH no silly consumer me Lindazs has a no returns and no refunds standing policy. and quot;Cliffand quot; NEVER mentioned that but he was nice enough to explain that to his managerhe did not tell me and he also told her the machine wasnt working right. After a lot of debate and to bad for you stupid consumer attitude she offered to give me a loaner and order me a new machine. At this point I realize I have been majorly conned--- they sold me a broken machine and then would not refund my money when I returned their damaged product less than 24hours later. WOW after having to threaten them it is now 215pm they agree to do me a favor and break their NO RETURNS OR REFUNDS policy and I have to split the and quot;10% RESTOCKING FEEand quot; of the store that should never have to restock because they do not take returns. Of course they took the 10% off the cost of the machine and the taxes. How are they restocking taxes??? We leave about 245pm and I have to call a babysitter to meet my child after school. So I paid Lindazs $33 and spend 4 hours round trip driving from Lisle IL and the 4 hours buying and then returning the machine for the privilege of being conned by Lindazs. Merry Christmas to me. Thanks Lindazs an education is priceless. So is the power of the internet and the two quilting clubs I belong to who have a cumulative membership of over 300 members that will know all about your stores and your one sided business practices.

Do bring machine in for repairs. Do not allow them to 'just fix it'. Do ask for a phone call or demonstration of what was done.

I was very happy with what they did. They take interest in each individual who comes into the store where some of the larger stores are not like that. They are very personable.

I took my machine in to be serviced and had very good results. They're very comprehensive when they check out and "test drive" a machine. They are very knowledgeable about all brands of sewing machines.

We bought the sewing machine from them and went to them to get it repaired. I absolutely give them the highest recommendation. They're a very competent group. They don't just sell but also repair their own machines.