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Ibbotson Heating & Air Conditioning Co
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Repair, Barbed Wire Fence - Install,
About us
Ibbotson Heating & Air Conditioning Company, located in Arlington Heights, Illinois, is a family-owned and operated heating and cooling business that has served the Northwest Suburban Chicago for over 74 years. Founded in a small barn, located in Mt. Prospect, Illinois, by brothers Ralph and Arthur Ibbotson in 1946, Ibbotson Heating & Air Conditioning Company consisted of one employee and a Chevy station wagon. Second generation partners Ralph Ibbotson Jr., (Son of Ralph Sr.) and the late John R. Kelly (Son-In-Law of Art) took the company and grew it from a small operation to the most dependable and reliable heating and cooling company in the northwest suburbs of Chicago. Now Ibbotson Heating and Cooling is in its third generation With Ralph Ibbotson Jr., still a current owner along with partner Rich Okolita (Son-In-Law of John) and Rich's wife Jacqueline (daughter of John) who is installation/sales manager. Ralph’s son, Gregory is the NATE-certified service manager; son-in-law Brian is one of the NATE-certified salesman, daughter Joanna is the accountant, and daughter-in-law Kimberly is the service administrative assistant. Ibbotson Heating & Air Conditioning Company maintains a highly-trained staff of NATE-certified service technicians and is up-to-date on the latest high-efficient air conditioning and heating technologies. Ibbotson's goal is to provide high-quality service and installation. Ibbotson Heating & Air Conditioning Company is proud to be a Lennox Premier Dealer (Lennox’s highest dealer rating). We are also an authorized Carrier dealer providing our customers with many options for their home comfort needs. We pride ourselves in doing the job right.
Business highlights
79 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9421 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 176-200 of 421 reviews
Susan L.
Oct 2013
Apparently it pays to do your homework after all. I found Ibbotson on via the Lennox website service providers list and cross referenced it with Angie's list. I had actually filled out online estimate requests from several companies but Ibbotson was the first to call me back and schedule an appointment. Ultimately I went with Ibbotson based on their reputation, professionalism, an willingness to answer all my questions. I was quite happy with their ability schedule my service in such a timely manner. The two gentlemen I came out to install my HI furnace, water heater, and thermostat were very polite, professional, and knowledgeable. After completing the work in a very timely manner, they were sure to clean up and fully explain the functions of my new high efficiency units.
Mike S.
Oct 2013
Expertly done installation, explanations, follow up and clean up.
Wade K.
Sep 2013
It went very well, they had the best prices out of five competitive bids and were responsive and the crew that performed the work was very experienced. Our A/C broke down and they were able to get this installed right away. I picked them because of their high reviews and they were actually better than what I expected.
James R.
Sep 2013
when James ,the salesperson came to my house to provide the free estimate , he arrived exactly on time. james was extremely professional, while also being extremely personable. he answered all my questions in a manner that gave me confidence in his honesty and expertise. he provided me with different options with absolutely no pressure. when he left I called him a few moments later for additional information. I then decided that Ibbotson was the company I would go with. when Steve, the installation person came he not only called first, but also arrived during the time that fit in with my limited time frame. while the furnace was being installed I was able to not only leave the house and take care of a few errands ,but to do so feeling confident that the installation would take place without my presence. when the job was finished I was surprised that there was no pressure for immediate payment but that since I was paying using a credit card I could stop by the office in a few days. its been a few days since the installation and I feel both comfortable and confident in having chosen lbbotson as my heating company. confident enough that I plan on calling them in the summer to have them install an air conditioning unit
Tricia H.
Sep 2013
Professional, showed up on time and was very knowledgable about the HVAC. My family has used this company for years and we will continue to do so.
Michael G.
Aug 2013
.I got a call as promised 30 minutes before the technician was to arrive. He arrived on time. He explained to me what needed to be done and completed the job in a timely and professional manner. I would highly recommend Ibbotson to anyone else looking for Heating and Air Conditioning service. I've used them several times in the past and have always be extremely satisfied with their work.
DOROTHY E.
Aug 2013
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ANN B.
Jul 2013
I'm not sure what they do exactly, but we've had them prepare the furnace for use in the winter. They do it every year, and we've used them for years and years and they are great. That's why we keep using them. We were using them before there was an Angie's List.
GEORGE P.
Jul 2013
Their service man came out the same day that I called!
Ibbotson installed the HVAC system a few years ago and has maintained it ever since.
They do a GREAT JOB at reasonable prices. I have been very happy with their original
installation and their maintenance work (as per maintenance contract).
Ibbotson installed the HVAC system a few years ago and has maintained it ever since.
They do a GREAT JOB at reasonable prices. I have been very happy with their original
installation and their maintenance work (as per maintenance contract).
Mark P.
Jun 2013
unknown
Deborah B.
Jun 2013
The person who returned my call was kind enough to offer general advice even though his company would not do the work because the house is in Evanston, which is too far from Arlington Heights. I recently bought a house that had been gut-renovated about 10 years ago with all new second floor that has forced air heat and central AC, but radiators and no AC on first floor, and no heat at all for kitchen and first floor bathroom due to changes in room configuration. It has a semi-finished basement with a low ceiling that would have to be torn up for new ductwork.
The rep from one company that visited the house and gave me an estimate recommended a hi-velocity ("Space-pak"-type) system for both AC and heat (using the hot water boiler from the existing radiator system). However, at $24K, that bid was DOUBLE the cost of a standard forced air system with a new gas furnace and AC from the bid we got from another company. And I had never heard of using a hi-velocity system for heating, so I was looking to get another quote from a company that did hi-velocity systems.
I was impressed and grateful that the Ibbotson person was willing to take a little time to hear about my situation and offer his thoughts on the options given that the house is outside his company's service area so I am not likely to use their services in the future or have friends in their area to recommend the company to.
The rep from one company that visited the house and gave me an estimate recommended a hi-velocity ("Space-pak"-type) system for both AC and heat (using the hot water boiler from the existing radiator system). However, at $24K, that bid was DOUBLE the cost of a standard forced air system with a new gas furnace and AC from the bid we got from another company. And I had never heard of using a hi-velocity system for heating, so I was looking to get another quote from a company that did hi-velocity systems.
I was impressed and grateful that the Ibbotson person was willing to take a little time to hear about my situation and offer his thoughts on the options given that the house is outside his company's service area so I am not likely to use their services in the future or have friends in their area to recommend the company to.
George L.
May 2013
Their dispatch called and said he could be there earlier than scheduled. The tech came out and checked the A/C and in 30 - 45 minutes was finished.
Jurate O.
May 2013
My former neighbor and the owner of the building I work at use Ibbotson's so I was familiar with the name. We got three quotes and chose Ibbotson's based on estimate, Angie's List as well as my outside info I had about Ibbotson's.
Lois P.
May 2013
Jim, who gave us the estimate was extremely knowledgible and really knew what he was talking about. We had somebody give us an estimate from another co. and they just basically looked at Ibbotson's estimate and gave us the same thing. The other co.estimate was lower so we called Ibbotson and they lowered their estimate. It wasn't quite as low, but we had so much more confidence in Ibbotson it didn't matter. The other company told us they would install in a day; Ibbotson took 3 &1/2 days and I don't know how they could have done it faster and still done a good job. The workers were polite and friendly, and put up with us doing a bunch of other stuff at the same time. They returned on the first warm day to charge the air conditioners. I would recommend Ibbotson to anybody.
John M.
Apr 2013
I have used Ibbotson for a few different things from installing humidifier to inquiring about 2nd floor heating issues. They have always called back if unavailable when called to leave a message, and show up when they say they will. When I called about the flooding rather than just sending somebody they asked a series of questions about the type/amount of water, etc. to determine if the technician would be wasting his time and my money by showing up. After hearing what they had to say I decided it was worthwhile. The technician showed up. Looked things over, restarted the appliances, and made sure the appliances cycled properly.
Will continue to using Ibbotson for all minor inspection/repair issues and will allow them to bid on any substantial project I might have in the future.
Will continue to using Ibbotson for all minor inspection/repair issues and will allow them to bid on any substantial project I might have in the future.
Eileen D.
Apr 2013
I have been using this company for the past 20 years and have been very pleased. I have a maintenance agreement for both my furnace and air conditioner with this company. They are always professional and prompt. I highly recommend them to others.
David F.
Apr 2013
mmWe had an old boiler replaced with a new efficient one, and the heating
split into two loops, one for the basement and one for the main floor.
Subsequently, when one or the other loop heated then shut off, we
experienced severe water hammer throughout the house. Brex, the
installer company was unable to resolve the problem, so we called in
Ibbotson's. They had to send their senior technician and it took
several visits. They resolved the issue, were courtious, communicated
everything well, and fixed the problem in a logical and professional
manner. I would trust them to work in my home anytime. We are
currently getting quotes on central air. They were the first business
we contacted.
split into two loops, one for the basement and one for the main floor.
Subsequently, when one or the other loop heated then shut off, we
experienced severe water hammer throughout the house. Brex, the
installer company was unable to resolve the problem, so we called in
Ibbotson's. They had to send their senior technician and it took
several visits. They resolved the issue, were courtious, communicated
everything well, and fixed the problem in a logical and professional
manner. I would trust them to work in my home anytime. We are
currently getting quotes on central air. They were the first business
we contacted.
Dorinda G.
Apr 2013
It was very nice to have a company come out on time and fix the problem and even gave us some suggestions. Will definitely use them in the future. Our furnace works better now than ever.
Michael D.
Apr 2013
My furnace quit working - I called Ibbotson for a repair. When the technician arrived, he was able to get it working, but advised it was a problem that would only get worse as time goes by. My choices were to: a) rebuild a 21 year old furnace, or b) install a new furnace. I decided it was time for a new furnace. Their salesperson laid out the various options and manufacturers for me, I made my choice, and they put it in the next day. I couldn't be happier with the installation. Not only did they do a nice job installing the furnace, they straightened up the return ductwork and braced it, cleaned up all the wiring from the thermostat and humidifier, removed some old wiring that was not connected to anything, and left the utility room cleaner than it was to start with. They arrived when they said they would, finished a little early, and did a very fine job.
JOHN O.
Feb 2013
Service technician called before arriving at appointment time service technician found problem with their blockage in hot water boiler system technician solved problem tech mission then found thermostat
James C.
Feb 2013
We awoke one February morning to a 56 degree house. When I checked the furnace, I could see no flame, so I went to AL to find a contractor to come take a look.
From the time I called Ibbotson to when Dino arrived at my house was less than 30 minutes - 15 minutes later, he had replaced a cracked ignitor and performed a quick cleaning of the furnace while he had it torn apart.
Both my wife and I were really impressed with the promptness and professionalism displayed - - I think the visit can be best summed up by my wife saying, "yep, we'll definitely use them again."
From the time I called Ibbotson to when Dino arrived at my house was less than 30 minutes - 15 minutes later, he had replaced a cracked ignitor and performed a quick cleaning of the furnace while he had it torn apart.
Both my wife and I were really impressed with the promptness and professionalism displayed - - I think the visit can be best summed up by my wife saying, "yep, we'll definitely use them again."
Barry M.
Feb 2013
I last used their services this week. They cleaned the furnace for me. Their service was terrific. They showed up on time. They did the work and they did a good job. They are reliable. Their prices are fair. They do a good job.
Larry V.
Feb 2013
We've used Ibbotson even since we purchased our home for annual checks. They always arrive on time, they always are professional and courteous, and they always do a good job. While they may be more expensive than other companies, I think the quality is worth it.
SCOTT D.
Feb 2013
I called Ibbotson with a question about leakage from my attic. I thought it was an insulation issue and something they could help me with. The gentleman I spoke to said that my issue was not one that they typically supported. However, he did walk me through several checks to make sure. He was VERY helpful and insightful and seemed genuinely interested in my problem. Although I did not need their services, I WILL be calling Ibbotson in the future should I have an HVAC need.
Louanna S.
Jan 2013
unknown
Licensing
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FAQ
Ibbotson Heating & Air Conditioning Co is currently rated 4.9 overall out of 5.
Ibbotson Heating & Air Conditioning Co accepts the following forms of payment: CreditCard
Yes, Ibbotson Heating & Air Conditioning Co offers free project estimates.
No, Ibbotson Heating & Air Conditioning Co does not offer eco-friendly accreditations.
No, Ibbotson Heating & Air Conditioning Co does not offer a senior discount.
No, Ibbotson Heating & Air Conditioning Co does not offer emergency services.
No, Ibbotson Heating & Air Conditioning Co does not offer warranties.