Ibbotson Heating & Air Conditioning Co

My furnace quit working - I called Ibbotson for a repair. When the technician arrived, he was able to get it working, but advised it was a problem that would only get worse as time goes by. My choices were to: a) rebuild a 21 year old furnace, or b) install a new furnace. I decided it was time for a new furnace. Their salesperson laid out the various options and manufacturers for me, I made my choice, and they put it in the next day. I couldn't be happier with the installation. Not only did they do a nice job installing the furnace, they straightened up the return ductwork and braced it, cleaned up all the wiring from the thermostat and humidifier, removed some old wiring that was not connected to anything, and left the utility room cleaner than it was to start with. They arrived when they said they would, finished a little early, and did a very fine job.

Service technician called before arriving at appointment time service technician found problem with their blockage in hot water boiler system technician solved problem tech mission then found thermostat

We awoke one February morning to a 56 degree house. When I checked the furnace, I could see no flame, so I went to AL to find a contractor to come take a look. From the time I called Ibbotson to when Dino arrived at my house was less than 30 minutes - 15 minutes later, he had replaced a cracked ignitor and performed a quick cleaning of the furnace while he had it torn apart. Both my wife and I were really impressed with the promptness and professionalism displayed - - I think the visit can be best summed up by my wife saying, "yep, we'll definitely use them again."

I last used their services this week. They cleaned the furnace for me. Their service was terrific. They showed up on time. They did the work and they did a good job. They are reliable. Their prices are fair. They do a good job.

We've used Ibbotson even since we purchased our home for annual checks. They always arrive on time, they always are professional and courteous, and they always do a good job. While they may be more expensive than other companies, I think the quality is worth it.

I called Ibbotson with a question about leakage from my attic. I thought it was an insulation issue and something they could help me with. The gentleman I spoke to said that my issue was not one that they typically supported. However, he did walk me through several checks to make sure. He was VERY helpful and insightful and seemed genuinely interested in my problem. Although I did not need their services, I WILL be calling Ibbotson in the future should I have an HVAC need.

On Monday the 21st, the coldest day of the winter, our furnace broke during the afternoon. It wasn't until late that evening that we notice that the house had cooled down to 62 degrees. It was after 9PM and we really didn't want to pay for an emergency service call so we left a message on their voice mail and it stated that they open at 8AM. On Tuesday at 7:50, our phone rang and they set up an appointment for that day between 10AM and noon. The tech came out and diagnosed the problem as a burnt out blower motor. They gave us an estimate and had the part delivered from their office. While waiting for the part, the tech cleaned the furnace and condensate drain. It was about 1PM when the furnace was turned back on and the house was down to 52 degrees. Ibbotson does a great job and is highly recommended.

We were delighted with the service and professional looking result. Work began and completed on time. Drop clothes were used during the entire process. Installed mechanicals were plumb, square and flush as appropriate. The workers collaborated with me to resolve an underrated electrical circuit issue. Clean-up was satisfactory and all debris was removed from the premises. The company delighted us we assistance in identifying 3 rebate opportunities and preparing 90% of the paperwork.

They showed up and found a part was not working. They said that it was possible to repair with a new part. A different contractor tried to tell me that I needed a whole new furnace for thousands of dollars. Instead Ibbotson fixed it for 200 bucks! Thanks goodness I called Ibbotson. I will always use them.

We had a problem with a previous heating company installing/repairing things incorrectly and checked Angie's List for someone else. Ibbotson Heating Co. came to our rescue providing prompt and accurate work and a reasonable cost.

From the first contact call to the final payment we found the serviceman to be prompt, congenial, knowledgeable, efficient, instructive and clean. We mostly appreciated the instruction he gave in order to help avoid a re-occurrence of the problem.

Very well, complete cleaning and service of both furnaces and a/c units. Minor repairs at no charge since I'm on the service contract. Annual price for service contract reasonable

They are very professional and do excellent work. I have not had any problems and I would highly recommend them.

I contacted Ibbotson by phone first and was impressed with the level of professionalism and detailed information on their pricing. Scheduled and appointment and was told I would receive a phone call when the tech was on his way. Tech did phone to give my notice he was on his way and arrived right at the scheduled time. The tech, Eric, was very courteous and professional and diagnosed our problem instantly. Work was completed within a couple of hours with no problems. I highly recommend this reputable company.

The day of our service, Ibbotson called to tell me the service man would be there shortly......and he was. Dave was very nice and professional and serviced our air conditioner. We inquired about the "Performance Package" I heard advertised while on hold waiting to make this appointment, and Dave explained it to us and signed us up - Furnace , Humidifier and Air Conditioner maintenance for 1 year. We call them for this work anyway, and the contract gives us a discount for the service. All in all it was a very easy, pleasant experience and we would certainly recommend Ibbotson to everyone!

Ibbotson took a straightforward job and performed it in a straightforward manner. This is notable only because it seems so many businesses don't. The 18 year old air conditioning at my mom's house started blowing warm during the heat wave last Friday. I'm fairly handy and I did the usual things - checked to see how dirty the coils were, shut it off so it could reset, looked at the filter, ran a hose over it, etc. and it still blew not so cool air. I came to the conclusion the system needed a recharge. A fairly simple process but one I don't have the tools or expertise for. Based on other reviews here and the fact that they are local, I called Ibbotson. They said they could have someone out right away since my mom is a senior. It wasn't necessary, her downstairs was cool and if things got bad she could *gulp* stay with me. In any case they said they could have someone out Monday morning. I agreed. The Ibbotson service man fixed the air conditioner without a song and dance or upcharges and offered some suggestions on how to maximize efficiency and keep the old thing running decently for a while longer. In short, their service man was informative, thorough, helpful and courteous. He took the time to explain things to my mom and seemed happy to do it.This was an exemplary piece of work and based on this experience I wouldn't hesitate to use Ibbotson again. The only reason they get a 'B' on the price is because it was slightly more expensive than I anticipated. I understand though that AC gas and parts are particularly high now, so it probably isn't their fault. Whether it is or isn't - you get what you pay for and I would prefer to use them over another company which might be cheaper.They were thoroughly professional from the first phone call until the time their service man left. While he was there he went above and beyond by explaining what he was doing and giving my mom tips on how to keep her house cool and keep the old AC unit running. If this were me, I might not bother to review, but someone takes good care of your mom, you know, you notice and appreciate it. Note: I called just now to get the name of their service man and their phone has been busy for a while. Apparently they're getting a lot of work, so probably quite a few people are happy with them.

Got quotes from 3-4 places. All quoted roughly same size / capacity of units. The Ibbotson quote wasn't the lowest, but it was close, and we liked that they were local, didn't subcontract, and seemed very knowledgeable (and were highly rated on AL). They said they could do the job in 2 days, and did so, even though they faced some difficulties - a small furnace closet, and access to a hard to get at (and to work in) crawl space. The two-man team worked well together and were very efficient and thorough in their work, and took time to explain the new units' operation and answer any questions we had. No muss, no fuss. Been enjoying a nice cool house through another Chicago area heat wave. Would certainly use Ibbotson again.

a second time.. the second one was o.k.

Everything is fine. The furnace is fine. There are some things that need to be worked out. The way the air is distributing throughout the house is off, some rooms are cooler than others. So, I'm going to have to ask them about that.

It went very well. They were very knowledgable and they came out to help me pick out the right models to fit the house. They did everything on time, they got here when they said they would, and the quality of the workmanship was outstanding. I had three other big companies come out, and Ibbotson was the best option.

They are good. They are fair and cordial.

We really liked them. I was really impressed with the serviceman they sent because he was the only worker that has come to our house who put on booties to protect our floors. He was very tolerant of my cat and baby. It was really great. We had a recommendation from my Dad for a place to come and fix our heater. All they did was hit the reset button and left. It broke again after a couple of days. The guy who came out for us this time actually identified what the problem was and fixed it.

They actually had to redesign it because it was running through the cement. They came up with new solutions, which worked great.

They were wonderful. One of the guys needed a part, so he went to purchase it to put it in. I have nothing bad to say about this company.

I signed up for an appointment on their website early morning of when the problem occurred and they promptly called when they opened and set an appointment up for the same morning. The technician that came out was an absolute "Rock Star", never before have I gotten better service in my life. He went over everything with my furnace and went way above and beyond any expectations I have had. Customer for life. Everything is working perfectly.