NORTHWEST APPLIANCE

This company came out to service and clean my dryer after it stopped working following a different dryer vent company's inadequate vent cleaning/service. After using a different company for an annual lint clean out of my dryer vents, my dryer stopped heating. When this other company came back the following day, they removed the front panel of my dryer to find lint all over the interior parts and near the igniter, which they said was a major fire hazard. They would not clean the lint around the parts and recommended I call an appliance repair company. They also said the reason it wouldn't heat was because the outside vent kept sticking shut and the igniter would turn off as a safety precaution. They supposedly fixed the outside vent and said it was working before they left but, that I should not use the dryer until I get it cleaned out. I called Northwest Appliance to come out to clean the interior of the dryer. I had used this company in the past and Joe is very professional, courteous, and honest. He came out the next day. He vacuumed out the entire interior of the dryer very thoroughly. He also told me that the dryer did start on fire at one point because he could see charred lint. After he cleaned everything out, he tested it and said that dryer was still not heating because the igniter kept shutting off. I told him about this other company and what they did to supposedly fix it. He then went outside and inspected the vent. He spent about 30 minutes unclogging the dryer vent from the outside and removed so much more lint. He said the reason the igniter kept shutting off was because there was a huge chunk of lint build-up that was blocking the heat from escaping the vent so, it would shut off as a safety precaution. Obviously, this initial company did not do their job correctly and I am so glad Northwest Appliance figured out the real problem and fixed it properly.

Service was prompt. Came the same day that I called.