AMPEST EXTERMINATING & WILDLIFE CONTROL

My experience with Ampest was one of the best customer service experiences I have every had.  From the moment I called to schedule an appointment to the moment I paid the bill, my situation was treated with utmost respect and quality attention.  
First, my situation with bats is a situation that isn't well understood or dealt with by that many companies.  Therefore, I was pleasantly surprised when I scheduled the appointment, that it was clear that Jane (the scheduler) was incredibly knowledgeable about bats in addition to general pests.
Next, there was a 2 hour window for when Dan would arrive and he arrived at the START of that timeframe instead of the end.  Dan asked questions about the bugs we were seeing and then went about his work on the inside and outside of our house.  
Next, we moved on to the area of greatest concern for me...bats in our attic!  Dan's inspection wasn't just "yeah, you have had bat(s) in here at some point", but rather it was very thorough.  He took his time walking and looking closely at the entire attic space while educating me regarding bats, what to look for and what is or is not a concern.  After inspecting the outside of the house, Dan then continued to explain and write down his suggestions for me.
Overall, I have nothing but positive things to say about Ampest's employees and will use their services on a regular basis moving forward.

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We've had a new problem with carpenter ants in several places in the house, and with no old wood anywhere (new house/renovation), we were concerned.
Ampest had great reviews on AL, called and spoke with Jan. She answered my questions, offered some suggestions, and we scheduled a visit for 4 days later.
Joe arrived early within the 2-hour time window, was polite, courteous, answered all our questions, and showed us exactly what he'd be doing.
So far, so good. He said if we saw any new activity after 7-10 days, to call and they'd come back out again, no charge.
Would definitely recommend them / use them in the future.

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The exterminator came out and determined that a squirrel had built a nest on one side of the roof. He climbed up on top of the roof (this is a three story apartment building) to set traps and came back every day for a week until he caught the mother squirrel and all the babies. He took the squirrels out to one of the suburbs to release them (apparently it's illegal to kill them). He also sealed up the hole where the squirrel had come in as well as another hole on the other side of the building. He was very thorough and took care of everything. I would definitely use this company again.

They didn't fill in any of the holes. I just felt like what they did for the money was really inadequate. We've had this problem off and on for years. These guys come and set up some traps. I could set up same kind of traps any time. They never came back to check on it or find out if the traps worked. They took me around and showed the holes to me and then gave me another price to come back and fill them in.

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We had great service from AmPest; friendly, flexible and professional.  They kept regular communication with us throughout the whole process.  Arrived on time and as scheduled.  We would definitely use them again, if needed.

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Jane was very helpful, professional and efficient.  Bob called and let me know what time he would arrive and was timely.  He was very respectful of my time and property.  Set the trap on the roof and caught the uninvited guest the first night.  He stopped by daily to check the trap and add fresh bait to see if there were anymore, but luckily it was just the one.  Bob kept the trap there until we were able to get the roof repaired.

I was very pleased with the price and very satisfied with the service.  

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We are in-progress on a rodent removal program and will be adding poison for mice prevention. So far, many critters have been removed in a prompt, professional fashion. Joe and Dan made any helpful suggestions on sealing up patio and garage where gaps may be entry points. So far they have delivered on every promise, I'd recommend them highly.

It was an excellent experience. Dan came out and went thru my entire attic, which is a very large area. He did determine that I do have a bat problem and identified 3 possible areas in which entry could be made. He explained that closing up these areas now would not be a good idea due to trapping the bat(s) inside the attic could cause a greater problem, they could die in the attic or try to find an alternative way out which could lead to them entering the living are of the house. Dan recommended we wait until the end of September when the bat(s) would leave on their own and then seal up the suspect entry locations. Dan was extremely thorough and informative. I will schedule the appointment for the sealing up at the end of September. This procedure will cost an additional $270 dollars.

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We found them on Angie's List, and they were great. You don't have to sign a contract, so you pay per visit. So if you have a problem, they can come out again. The woman who is at the front desk was great, and the person she sent out to us was wonderful. They were truly a good company to deal with.

Ampest's greatest asset is Jane who answers calls and schedules services. She's fantastic.  Bob Graff is another great asset.  He came to my house, explained what he was doing and what the expected outcome was.  In a matter of days, the squirrels were captured and removed.  VERY HAPPY with the service and outcome.  I hope I never have another need for their services...but if I do, Ampest will be my first call!

Okay, you want the details. I was too pushy and wanted lots of visits in the beginning. Lenny and Jane cautioned us to wait a while, as they know the breed. After 3 to 4 weeks, the boxes and traps inside caught 5 rats. Yuck, but we were happy to have them caught. Lenny has been great and has come (per our request) several times after - and it seems like they are totally gone. Al and I are so happy - this very much was ruining our summer to enjoy our nice patio yard. We are retaining Lenny and Jane on a monthly basis, as our neighbors are really doing nothing, and three of them all had the pleasure of the ugly things this year. I have to thank Lenny and Jane very much - you are great!!

Jane called back and I explained the issue of the fly problem. She was very nice and advised that we rot out the drains first before hiring an exterminator. If something is organic is stuck in the drain it will prove more difficult to eliminate the flies. I appreciated her honest feedback.

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