BARRY EQUIPMENT & RENTAL

Worst rental place ever. The lie to you, hang up on you, and run a poor business. With such poor customer service its a wonder they are still in business. I called them on Wednesday and reserved 3 sanders for a weekend project. When I showed up to pick up the first machine in the morning and it was broken and they had to fix it while I waited. The other 2 machines the said would be available for later that afternoon since they were already rented out. I called them 3 times in the afternoon to check in and see if the machines were available. They said they had called the person who had rented them out and they would be back in for me to use. When I came time to pick up the machines they were not available. By the time they called me back at 4:40 pm on Saturday to tell me they were not available it was too late to rent them from somewhere else. I explained how upset and frustrated I was and they said they could not do anything for me. Then I said "what do you mean you cannot do anything, I reserved the machines." I explained that I had family from out of town staying in a hotel to work on the project and they said that was not their problem. I said it was their problem and Chad their employee hung up on me. On Monday I called Chad's supervisor and asked "when is it ok to hang up on a customer?" No apology, no ownership in the problem, still no sanders. Needless to say I went to Rental Pro and they were awesome. Don't promise your customer stuff you cannot deliver, do not promise a reservation if you don't do reservations, do not wait until the last possible minute to call a customer that has been calling you all day, have ownership in the problem and in a solution.