Safelink Internet

When I called I told them I would be moving within 6 months and would there be a penalty. They said no. When I moved they charged me $90. I had they play phone call which I had the date of. They confirmed the sales person said there would be no penalty. Safelink refused to reverse the charges. A month after disconnect I got this message: Your network equipment is now communicating with the Safelink Internet Cloud. This notice requires no further action. Regards, Safelink Internet They had given the router to someone else who was now online under my name, using my information, all of my emails, all of any accounts I used the internet with. I called and they confirmed yes the router was never erased and yes they had all my personal information if they logged onto the internet and passwords, and could get into my Safelink account as well. They erased the router over the internet, finally closed my file and account, which was not. Told me they erased my file. I do not trust them. They are a small operations and they make huge mistakes. Go with someone else.

I have had their internet for over 7 years now. The internet has always worked for me and they have upgraded my package to higher speeds twice without increasing my costs. They said that is because technology costs are coming down and they are passing it on to their customers. Yeah!

No work was done

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I called them again and told them my internet was not working and they told me the soonest they could be here was 2 weeks from the date I called. Then when the day they were supposed to be here came, I waited here all day and they didn't show up or call and when I called they said oh you are on the schedule but we can't make it and the soonest we can be there was 2 more days wait! This is the worst internet service ever. The staff is very unprofessional and they don't seem to care if i have service!! I have left messages for a manager to call me and they don't have the curtesy to call back. This is the third time they have said they would be here to fix my internet and not show up. They claim that the reason for the poor service is because a tower radio is broken. It has been broken for almost 2 yrs. Yes I did finally get a discount on my service but not because they offered but because I demanded. I live in the country and haven't had any other service to change to, but not anymore!! I do not recommend this company to anyone!!!