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Perfect Plumbing, Heating and Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A1 Plumbing and Perfect Air provides repair, replacement and retrofit services for all your plumbing, heating and air conditioning needs 24 hours a day, 365 days a year. Our technicians drive fully stocked service vans which allows them to complete repairs very quickly and in one trip 87% of the time. Our technicians also receive, on average, 74 hours of training each year. This allows our team of experienced professionals to be able to quickly diagnose and solve nearly any problem. Pricing and Fee structure: We charge a $39.00 dispatch fee for plumbing calls and a $79.00 diagnostic fee for heating and air conditioning calls. Our technicians will come to your home, evaluate the situation and provide options with upfront prices to solve the problem. We price our services by the job or task, not by the hour. The reason we price this way is because we believe our customers should know the total cost before the work begins so they can make the right decision for their situation. We don't want any surprises after the work has been done. More information about A1 Plumbing and Perfect Air can be found at www.a1plumbingboise.com or www.perfectairboise.com.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Plumbing, and replacements., heating and air conditioning maintenance, repairs, service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.178 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 18% | ||
| 8% | ||
| 9% | ||
| 8% |
Showing 51-75 of 78 reviews
Amber H.
Jan 2013
On January 12th 2013 the pipe leading to my washing machine began to spill out water all over my home. Upon calling A1, they told me it was a drain blockage, and offered to fix it for $270.00. I thought ok, fine, whatever it takes to fix this crisis. After 30 minutes of snaking the pipe he was on his way...Much to my demise, I began a load of Laundry after he left, and this time, the flood was bigger. 2 inches of standing water all over my house. Talk about worst possible scenario. I called up A1 to have them come BACK out to my home, and another gentleman came out a SECOND time to fix the drain blockage. He was there again for 30 minutes, and said ok it looks to be fixed, Ma'am. I thought, oh thank goodness because I haven't done laundry in over a week!!! He left, I attempted to do ANOTHER load of laundry....IT FLOODED......AGAIN...By this point, I was at the end of my rope, I call A1 and tell them they need to either refund my money, or FIX THE DRAIN BLOCKAGE...Their customer service manager tells me, "Yes, ma'am absolutely, we'll get someone out there to fix it right away"...That was the 17th of January...TODAY IS THE 22ND. I've gotten NO CALL, NO TECHNICIAN, NO REFUND, NOTHING. Then they send me a survey....well I told that survey exactly how upset I was, FINALLY someone calls me, I call back, and no one can help me,..AGAIN.....DO NOT CHOOSE THIS COMPANY. IT IS EXTORTION AND TERRIBLE SERVICE
Response from Perfect Plumbing, Heating and Air
"Thank you for taking the time to provide us with feedback on our services. We strive to do our absolute best but there are times when we miss the mark on services or communication. As soon as I received your comments I researched your account and found the following: Per your request to service a clogged line, we cabled your washer drain line on 1/9/13 and cleared the clogged drain. It was determined at that time that the drain line was undersized and was susceptible to continued clogs. We instructed our replacement team to contact you immediately so we could determine what was causing the blockage and what could be done to provide a long term solution. This team has a camera they insert into lines to help determine long-term solutions. The replacement team left messages to set up an appointment to further evaluate repair or replacement options for the undersized washer drain. Unfortunately, we were unable to contact you. On 1/15/13 your drain backed up again and we responded immediately to the call. We cabled the drain again ( at no cost and under warranty) and we tried again to contact you to repair or replace the undersized drain but did not receive a call back. We apologize for any inconvenience this may have caused. I am aware that we have been in contact with you several times and are trying diligently to resolve this to your satisfaction. Thank you again for your feedback, Robert Resue Service Manager"
Tami R.
Jan 2013
Plumber was courteous, and kept everything clean. He did a good job, but did try to oversell other services with one quote being as high as $500, just to fix a leaky sink faucet! We have had issues with their pricing in the past being extremely high, and we will find someone who charges a lot less in the future.
Response from Perfect Plumbing, Heating and Air
"Thank you for the feedback on our services. I have tried to contact the customer by phone (left a message) and e-mail. Unfortunately, the e-mail address we have is not an active e-mail address. We guarantee 100% customer satisfaction and we’re serious about it. So, if she (or any customer) does not feel they received the value expected then I would be happy to make it right in any way possible. We conduct about 7,000 service calls a year and there are occasions where there is a disconnect between the price we receive pre-approval on and the level of service the customer feels they received. I am most concerned that the customer thought they were oversold. We conduct an enormous amount of technical and customer service training with our technicians to help strike a balance between offering service options our customers deserve while not having them feel pressured. In this case, we were called to look at two separate issues… a slow draining sink and a leaking faucet (not just a leaky faucet). It appears that our technician did what he was trained to do… offer solutions. The customer was offered: 1) a repair solution to the slow drain; 2) an option to reduce back-up occurences in the future by customer using a clog prevention solution (BioClean solution); and 3) a repair for the leaky faucet. If all three of these were chosen then it would have been over $500. The customer chose only one of the options provided and that was to just have the faucet fixed for $299. The price was pre-approved before work started. So, if the value received was not worth $299 then I would be more than happy to address and come up with a resolution. I hope all of the things we provide are included in a customers value decision (including a market-leading 2 year parts and labor warranty), but sometimes there is a disconnect and we understand. Regards, Bob Haycock General Manager"
TERRY F.
Nov 2012
They quoted $300 if all they had to do was use a power snake, and $600 if they had to use a hydraulic system.
I needed it cleaned NOW, and so I agreed to the power snake.
Since they told me that they charge by the book, next time I would ask when I
called what the book price was for any service I needed.
They also, unasked, went into the downstairs bathroom and flushed the toilet, looking for more work. They asked who installed the high rise faucet on the kitchen sink [I did].
They also tried to sell me some sort of "maintainence policy" at an absurd price.
They had 2 people here, with 2 different trucks, but only enough work for one. With better allocation of employee time, they might be able to lower their prices.
The whole experience turned me off of this company, though they used to be the first to call.
I needed it cleaned NOW, and so I agreed to the power snake.
Since they told me that they charge by the book, next time I would ask when I
called what the book price was for any service I needed.
They also, unasked, went into the downstairs bathroom and flushed the toilet, looking for more work. They asked who installed the high rise faucet on the kitchen sink [I did].
They also tried to sell me some sort of "maintainence policy" at an absurd price.
They had 2 people here, with 2 different trucks, but only enough work for one. With better allocation of employee time, they might be able to lower their prices.
The whole experience turned me off of this company, though they used to be the first to call.
Maryjo S.
Aug 2012
See above. It we a great experience. Signed up for their service plan which allows no extra charge for 24/7 services and discounts - all for under 20 bucks a month.
Laurel T.
Aug 2012
I used A1 to install a new faucet about 3 years ago. The entire cost of the labor plus the faucet (Moen) was $170. Within 2 years the cartridge in the faucet apparently went out.
Despite the "lifetime guarantee" of the faucet by the company, the cartridge and labor came to around $500. This floored me since it was more than twice the cost of the actual faucet 3 years prior!In talking with the service manager from A1, I heard him explain how the economy really hurt them (well, who HASN'T it hurt?) and that prices included the guarantees. While I was listening to this, I thought that it was very unprofessional for a service manager to try to work on the "sympathy vote" given the economy. He was talking to a teacher (me) who took a 14% pay cut two years ago--I know all about the bad economy. This shouldn't affect the reasonableness of the cost to repair a faucet the company installed.
When I used A1 originally it was because I heard it was a good reputable company. Now, it seems as if they are just trying to get as much money as possible rather than providing quality service.I am looking for a new plumber. I am very sorry, A1, but I just cannot afford you any more.
Despite the "lifetime guarantee" of the faucet by the company, the cartridge and labor came to around $500. This floored me since it was more than twice the cost of the actual faucet 3 years prior!In talking with the service manager from A1, I heard him explain how the economy really hurt them (well, who HASN'T it hurt?) and that prices included the guarantees. While I was listening to this, I thought that it was very unprofessional for a service manager to try to work on the "sympathy vote" given the economy. He was talking to a teacher (me) who took a 14% pay cut two years ago--I know all about the bad economy. This shouldn't affect the reasonableness of the cost to repair a faucet the company installed.
When I used A1 originally it was because I heard it was a good reputable company. Now, it seems as if they are just trying to get as much money as possible rather than providing quality service.I am looking for a new plumber. I am very sorry, A1, but I just cannot afford you any more.
Response from Perfect Plumbing, Heating and Air
"We are truly sorry that we failed to not only meet your expectations but to exceed your expectations - always our goal at A1. We want to thank you for taking the time to let us know about your dissatisfaction with our service. We learn how to be better when our customers take the time to do so. We understand how frustrating it can be to expect a certain level of service and feel as though this expectation has not been met. As soon as we received your complaint I immediately researched your account. Our records indicate your Moen Faucet was installed in 2002 at a total cost of $280 with a lifetime warranty that covers material only, not labor. Your faucet was repaired in March of 2012 with a charge of $220. It is our hope that after your review of this information your concerns regarding the performance of your faucet and the cost of the repair would be resolved to your satisfaction. It is our sincerest desire to regain your trust and be the good reputable company you expect. Your complaint has prompted us to review with our service manager how to properly communicate with our valued customers who let us know when things aren’t right. I thank you again for taking the time to let us know we missed the mark and would like to talk to you as soon as possible in order to solve the issues you have with our service to your satisfaction . We hope you will give us a second chance to show you that with A1 we will not only meet your expectations, but exceed them. Sincerely, Marty Cullen Presdient A1 Plumbing and Perfect Air"
Lawrence R.
Jun 2012
It didn't go very well. I didn't feel it went very well. The guy that came out was courteous and kept everything clean. He put mats down. He quoted me a price on getting it fixed. We had these people before and I was very happy with their work. They are very personable. When he quoted me, I think he quoted e five or six hundred dollars for the job and I questioned him on it. I said we've done this before and it was around one hundred ninety dollars or something. So he called the office and sure enough we have had them over four of five times before. It had got a little more expensive but I don't think it got over two hundred twenty five dollars for basically the same thing. So basically there was a disagreement with that but I told him to do it anyway because we needed it done. When he got into it he said her is part of your problem. Your plumbing wasn't done right to begin with and we should fix this. He said it would be eight hundred. I thought that was all combined so I told him to go ahead and do it. He had to cut a piece of plumbing out of the wall and stuff. When he got done it was eleven hundred dollars. I questioned him about it and he said I needed to add the two quotes together to get the right price. I am paying it off as I can but I wasn't happy with the way things were handled. It was quality. They did a good job. They were very responsive when I called them to come check things out. They were there when they said they would be. The guy that did the work was pretty professional but I thought he was financially trying to take me. He was professional in friendliness, cleanliness and doing a good job. I just feel like he cheated me. I will not use them again.
Andy H.
Apr 2012
They were excellent. I would use them again in the future.
Darrald B.
Apr 2012
Get ready to be oversold! When the two of them showed up and after showing them water on the floor - they said "Oh leaking out of the bottom of the tank" I showed them a dripping pressure valve, They said they don't work by the hour only by the job (run if you ever hear this) they "wrote" up an estimate of work.
Option 1. $1700 for a new water heater and "expansion" tank.
2. $1500 for just a new water heater.
3. A few hundred for just an expantion tank instead of a pressure valve.
or LAST
4. $269 for replacing just the external pressure valve (what I said the problem was when I called in). I said at the time I was not happy with being oversold. It took longer to write up the work bill than it did to do the work. At least they took the $35 off Angies coupon.
Option 1. $1700 for a new water heater and "expansion" tank.
2. $1500 for just a new water heater.
3. A few hundred for just an expantion tank instead of a pressure valve.
or LAST
4. $269 for replacing just the external pressure valve (what I said the problem was when I called in). I said at the time I was not happy with being oversold. It took longer to write up the work bill than it did to do the work. At least they took the $35 off Angies coupon.
Alan L.
Feb 2012
I spent a ridiculous amount with them. They were horrible. I wouldn't use them again.
Debbie R.
Jan 2012
They do a great job. They were really responsive.
Margaret M.
Nov 2011
The office people were great. Very polite, very professional. The plumber seemed very able but unfortunately for me, did what he wanted and anything else was "not his doing" or was wrong. I think their plumbers can charge whatever they want since $400 was far too much to install a kitchen faucet that I bought at his very strong recommendation. When I called the Boise office (this plumber was from Nampa), I asked why it was so much. He hesitated and then said it was difficult to find plumbers to go to peoples homes. Where do they think the work is? Are their plumbers contract hires? I could have and would have had my handyman do the install. There were no problems to the install.
It's too bad because the office people seem to be hostages of the plumbers who get more an hour than a doctor who has to pay his nurse. Ridiculous.
Update 11/18/12:
This time things went very well. Learned I was doing some things correctly when I'd prevously been told to stop. My water lines are now backwards so hot is on the left and cold on the right. They let me have things the way I wanted. I'd still probably use another company in the future because of pricing. Very pleased how this finally turned out.
It's too bad because the office people seem to be hostages of the plumbers who get more an hour than a doctor who has to pay his nurse. Ridiculous.
Update 11/18/12:
This time things went very well. Learned I was doing some things correctly when I'd prevously been told to stop. My water lines are now backwards so hot is on the left and cold on the right. They let me have things the way I wanted. I'd still probably use another company in the future because of pricing. Very pleased how this finally turned out.
Brian P.
Oct 2011
They did a good job.
Roberta M.
Oct 2011
They were able to do the work in one day and the toilets are better than the ones we had before. I will use them again in the future.
Susan V.
Aug 2011
Since it was a Sunday the tech did not have a camera with him. Another tech came a couple of days later with the camera and found that the block was not on our property but in the alley so that the city was responsible for the repair. He suggested that we file a claim with the city, which we did, and the entire amount was reimbursed. He also offered to come back every couple of years to check the pipes in our backyard since they are very old. Great service!
Robert S.
Jul 2011
quick responsive estimate and ability to do all needed to get job finished. The other place I checked didn't have access to a directional drilling in short order, even though they may have been way better price... so I went with quickest.
My negatives (asides from cost was high) is that after job is done it was like pulling teeth to get a paper copy of the invoice... office seemed a bit disorganized
My negatives (asides from cost was high) is that after job is done it was like pulling teeth to get a paper copy of the invoice... office seemed a bit disorganized
Troy M.
Jul 2011
Overall I wouldn't call these people again. They showed up onetime, and acted all professional, but the device was anything but.
Stephen T.
Jul 2011
I called A1 and tried to get a quote to replace a leaking relief valve on a 6-year-old hot water heater. The dispatcher I spoke with would not quote me a price other than a $29 dispatch fee, which was refundable if work was performed. Although I pressed for a price estimate or a range of prices, the dispatcher refused to provide one, saying that in 99% of the cases the actual problem was different than the phone diagnosis. When I asked him to assume the relief valve was bad and asked for a quote to replace it, he would not give me one. He agreed to have a technician call me back to quote me a price, but I never got a call back. I subsequently called three other plumbing companies, and each of them gave me a quote to replace the relief valve with no hesitation.
Given how much time the dispatcher spent ‘qualifying’ me by asking when the last time was that I had the heater inspected, if I had ever had it cleaned, and whether the installation was up to code, it was clear these guys are interested more in maximizing their revenue through high-pressure sales than in providing value for their customers. They will never earn my business.
Given how much time the dispatcher spent ‘qualifying’ me by asking when the last time was that I had the heater inspected, if I had ever had it cleaned, and whether the installation was up to code, it was clear these guys are interested more in maximizing their revenue through high-pressure sales than in providing value for their customers. They will never earn my business.
Response from Perfect Plumbing, Heating and Air
"Thank you for taking the time to write an honest review of your experience with A1 Plumbing. I apologize for the fact that we did not get back to you as promised and I will look into what caused this lapse in service. We will use your input to improve our process so that this does not happen again. I can certainly understand and appreciate your desire to have a price quoted to you over the phone. In the past we had provided phone quotes to customers when requested. We found that once our technicians arrived, and fully assessed the issue, our quotes rarely accounted for the entire situation. This lead to customers being extremely upset because they believed we were using a “bait-and-switch” tactic by suggesting a low phone quote just so we could book a call. So, we decided it was in our customer’s best interest to provide a spot-on accurate price rather than inadvertently set frequent false expectations. At the same time, we significantly lowered our service dispatch fee to accommodate our customer’s request for a very economical on-site evaluation. Since we have adopted this policy, we have had great success in setting and meeting our customer’s expectations."
Chuck L.
Jul 2011
Price seemed to be way ouit of line. $411.00 to replace a hose bib. and then, to relace a second one, which he could do standing up during the same trip under the house, $325.00. $745.00 for a few minutes of work and two hose bibs is rediculous.
Barbara B.
Jun 2011
A1 Plumbing is very competent and professional. The start date of the job was slightly delayed because their pump truck was being serviced, but once scheduled they arrived exactly when they said they would despite a snowstorm. Our septic tank had never before been pumped and we didn't know the exact location of the access port, which turned out to be buried under a section of lawn approximately where we thought it must be. To determine the exact location, A1 had to send for additional equipment and crew; they had let me know in advance that this might be the case. The entire job, start to finish, took about 4 hours. Once located, A1 carefully and neatly excavated the access port by hand and presented us with several options for making it easier (less expensive) to locate the access port in the future.
Susan R.
Jun 2011
Due to the rocky nature of the soil around our water line and the proximity of our water line to the property line as well as our power and gas lines the job turned into somewhat of nightmare but A-1 honored their initial bid and successfully replaced the main water line even though it took much longer than anticipated. They also made sure we were never without water except for the period when they had to replace the shutoff valve in the house.
We plan to use A-1 for all our future plumbing needs.
We plan to use A-1 for all our future plumbing needs.
Donald A.
Apr 2011
Pretty good so far
Lisa B.
Mar 2011
they replaced the broken part, did great follow up.
Gary D.
Dec 2010
I called to have the fawcet installed that I had purchased at Home Depot. He said that I should have bought it from A-1 because HD products aren't as good as A-1's. He charged ($316) to install the fawcet I paid $128 for. He then proceeded to sell me on the insinkorater disposal ($536). I went ahead with the purchase since he was right there. My house is an older house (1985) and I have only owned it less than a year at the time. The disposal and the fawcet have worked great, but I feel the prices that he charged were a rip-off. He was here for maybe 1.5 hours.
Response from Perfect Plumbing, Heating and Air
"Thank you for your honest feedback on the work our company performed in your home. A1 provides service to over 8,000 customers a year and there are occasionally gaps between what we provide and what the customer expects. We appreciate all feedback and seriously consider it as we continuously evaluate and make adjustments to our business. As the owner of A1 Plumbing, I am committed to delivering high quality service and 100% customer satisfaction. I am glad that you are happy with the performance of the equipment, but I'm sorry that you were not happy with the full experience. Although we believe our pricing is fair based on the details below, I certainly do not want you to continue to feel like you were ripped off. I would welcome a call so we can discuss this further and come to a solution that feels fair to all. A1 Plumbing strives to provide outstanding professional service at a time convenient to the customer, along with many added values. I understand that most people don't use plumbing services very often and so may not know what they can expect from a full service plumbing company. At A1, we operate 24/7, provide same day service, maintain fully stocked vehicles so we can fix nearly any problem in one trip, answer phones with real people, send licensed technicians that have been background checked and professionally trained to solve problems quickly and with the least amount of intrusion on our customer’s valuable time, and offer industry leading warranties and guaranties. Along with parts and labor, the expenses associated with providing these services are included in our cost of doing business. Once again, thank you for your feedback. I look forward to speaking with you and satisfactorily resolving this situation. Marty Cullen"
Connie P.
Nov 2010
We called this company because it was rated well on this site. However, I did not read any reviews as I was new to the site and did not know how to access them. When I called, they seemed very nice and professional. They showed up to the house in the time frame we had scheduled. That is where the professionalism went downhill. The plumber that arrived to fix the garbage disposal did not seem to know quite what he was doing. He asked me what the problem seemed to be so I explained that something seemed to be caught in the disposal, that we had already pushed the reset button but the blades did not turn. He checked the reset button, turned on the disposal and concluded that we were correct. We then spent 10 minutes discussing how much it would cost to replace the disposal if it was necessary....$629.00 was the estimate! I had just picked up the very same disposal that he was quoting me he was going to use to replace the current one for $124.00 at Lowe's. That's $505.00 in labor??? You've got to be kidding me. I told him that if the current disposal could be fixed, I would rather he do that. So, he stuck some kind of tool down the disposal drain and rotated the blades, removed the tool, turned it on and it worked. He said he wasn't sure what was wrong with it but that it was working now. He then told me I had a faucet that was rusting through that would need to be replaced very soon . I asked him to give me a quote on the cost of that based on using the same type of fixture to replace the rusting one. His quote...$672.00. I had already been pricing those at Lowe's when I went in to purchase the new disposal and they were less than $100.00. Seriously, $572.00 in labor charges. I said, No thank you. He was at my residence for approx. 30 minutes and charged me $149.00 to fix the disposal. Thankfully, I waited until after he presented me with the bill to let him know I had a coupon for $25 off, so I actually paid $124.00 for a job that took less than 30 min. When my husband got home on Friday evening, I told him about the plumber's charge and various quotes and he was stunned. He called A-1 Plumbing on Monday to complain about the excessive charge and was told that there was nothing that could be done about it, that they are a "union" shop and that the charge for fixing the disposal and estimates given for replacing the current disposal and fixing the faucet were correct. We will NOT use this company again. I felt completely ripped off!
Desiree T.
Nov 2010
Had first day's appointment the day after we called for help! Plumber was right on time, gave us estimates with several options to choose - made our decision and started the work immediately. He was done faster than expected so actual bill came in slightly under estimate. He was fast, courteous, and easy to understand - and cleaned up well after himself. In less than two hours time, we had one brand new handicapped toilet and two other toilets no longer running. One month later, all toilets are still working great - flushing better & more quietly.
Licensing
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FAQ
Perfect Plumbing, Heating and Air is currently rated 4.1 overall out of 5.
Perfect Plumbing, Heating and Air accepts the following forms of payment: CreditCard
No, Perfect Plumbing, Heating and Air does not offer free project estimates.
No, Perfect Plumbing, Heating and Air does not offer eco-friendly accreditations.
No, Perfect Plumbing, Heating and Air does not offer a senior discount.
Yes, Perfect Plumbing, Heating and Air offers emergency services.
No, Perfect Plumbing, Heating and Air does not offer warranties.