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Perfect Plumbing, Heating and Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A1 Plumbing and Perfect Air provides repair, replacement and retrofit services for all your plumbing, heating and air conditioning needs 24 hours a day, 365 days a year. Our technicians drive fully stocked service vans which allows them to complete repairs very quickly and in one trip 87% of the time. Our technicians also receive, on average, 74 hours of training each year. This allows our team of experienced professionals to be able to quickly diagnose and solve nearly any problem. Pricing and Fee structure: We charge a $39.00 dispatch fee for plumbing calls and a $79.00 diagnostic fee for heating and air conditioning calls. Our technicians will come to your home, evaluate the situation and provide options with upfront prices to solve the problem. We price our services by the job or task, not by the hour. The reason we price this way is because we believe our customers should know the total cost before the work begins so they can make the right decision for their situation. We don't want any surprises after the work has been done. More information about A1 Plumbing and Perfect Air can be found at www.a1plumbingboise.com or www.perfectairboise.com.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Plumbing, and replacements., heating and air conditioning maintenance, repairs, service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.178 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 18% | ||
| 8% | ||
| 9% | ||
| 8% |
Showing 26-50 of 78 reviews
Rebecca F.
Jun 2014
So easy to schedule with! Showed up on time and called prior to arriving. Wore booties in the house. Gave me up-front costs of everything. I had called them for the water heater and the outdoor water spigot that needed replaced. While he was here he asked if there were any other plumbing concerns and I remembered a leak under the kitchen sink that was minor and I couldn't locate - he did right away and fixed that too.
Response from Perfect Plumbing, Heating and Air
"Thank you for your review. We're thrilled that you were happy with our service. We strive to make our customers experience outstanding on every call. We're glad you had an easy time scheduling your appointment. We're open 24 hours a day, 365 days a year so we will always be there when you need us most! We truly appreciate you having us out to service your home. Thank you, Kelli Loftis Customer Service Manager"
Jason N.
Jun 2014
Pre-order made repairs under service contract. They were able to make the repairs the same day I called.
Barbara M.
Jun 2014
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you (Member Name) for the review. We love hearing from our customers! We appreciate the opportunity to service you. Thank you, Kelli Loftis Customer Service Manager"
Diane C.
May 2014
The plumber arrived on time and was very courteous. My issue with this company is that they always try to up-sell me to a very expensive solution to the problem instead of offering and explaining other options.
Response from Perfect Plumbing, Heating and Air
"[member name removed], thank you for the review of our company; we always appreciate customer feedback and take it seriously. Our standard operation practice is that our Technicians should be providing you with multiple different solutions ranging from fixing the issue all the way to replacing it so you can chose the solution that works best for you. If you ever have any questions and/or concerns please give us a call. Thank you, Kelli Loftis Customer Service Manager"
Dennis F.
May 2014
Their price was comparable. They were probably a little higher. There was nothing really distinguishable. They did some work for us many years ago where we replaced some toilets, and I think they did a great job. This was such a minor deal. They just replaced what needed to be replaced, and then that was it.
Response from Perfect Plumbing, Heating and Air
"Thank you for your review; we always appreciate hearing from our customers. If there is anything you feel we can do better please let us know. We aim to have the best customer service around. Thank you, Kelli Loftis Customer Service Manager"
Jane H.
May 2014
I like them very much. The agreement I have with them is very helpful because they come at different times to check on my furnace, plumbing and air conditioning unit. They are all experienced, knowledgeable, pleasant and clean after themselves. They are not very cheap though.
Response from Perfect Plumbing, Heating and Air
"Thank you for taking time to fill out a customer service review on Angie's List. It’s always great to hear from our customers on their experience. I agree our Service Partner Plan is a great value. It's great to know you have the peace of mind of having priority service 24 hours a day, 365 days a year from a fleet of Technicians. We appreciate you being a valued customer. If there is anything you need please give us a call. Thank you, Kelli Loftis Customer Service Manager"
Michael H.
May 2014
They did an excellent job. These guys are really clean on what they did. I like the workmanship and the way they approached it. They just did an excellent job. We had one little issue couple of days after they put it in and they were right there, did service and everything is set by set.
Response from Perfect Plumbing, Heating and Air
"Thank you for taking time to fill out a customer service review on Angie's List. It’s always great to hear from our customers on their experience. We strive to provide outstanding customer service on every call and we're happy we were able to meet your expectations. Again, thank you for taking time to let us know how we did. Sincerely yours, Kelli Loftis Customer Service Manager"
Guy F.
Dec 2013
They wanted $1800 bucks to replace my water heater. The guy was very professional and nice (and gave me the whole better business bureau and we're the best speech). When I asked for a breakdown, it was a flat charge of $1600 for the water heater plus extra labor for a pipe to be installed per code. When I looked on the internet (with the guy right there) the water heater itself was only $600 so at 300% mark-up I sent them walking. And they wouldn't budge on price...
Response from Perfect Plumbing, Heating and Air
"Thank you for letting us know we fell short in meeting your needs and you felt our prices were more than you wanted to pay. Any time we have a customer that is not 100% satisfied with the service we provided it's disappointing for our whole team. For the past thirty years we've made it a high priority to not only meet our customer's expectations but to exceed them. Customer satisfaction and the overall customer experience we provide our cusotmers is extremely important to us. From the carpet we work off of to the boodies our Technician's wear we want to take care of your home as it was our own. I agree getting a price on the Internet for a product is always less expensive than hiring a licensed professional to come to your home. Our prices include all of the costs involved to complete a job to our customer’s satisfaction including labor, materials, warranty, insurance, training and the convenience of having a Customer Service Specialist take your call 24 hours a day, 365 days a year for the times you're unable to fix it yourself. We want to be there for our customers when they need us most including weekends, nights and holidays. I asked our Service Manager to look at the quote you received to ensure it was accurate. Although we weren't able to meet your expectations we appreciated the opportunity to come out and provide you with a bid. Sincerely yours, Kelli Loftis Customer Service Manager"
Michael C.
Oct 2013
He wore shoe covers at all times. He examined the project (the removal of the partially uninstalled old faucet, and the customer supplied new faucet). He then quoted a predetermined price from a job/price manual, and presented me the price quote on a work order request form for me to sign. He then placed cloth covers under the sink, and removed the old faucet. He installed the new faucet, and hooked it to the water service lines. He then tested the water lines for leakage. He then tested the faucet and the sprayer. He asked me to watch him (underneath the sink) retest the water lines and the new faucet for leakages. He then determined how I was to pay for the job, which was by credit card. He then presented me with both a written and electronic receipt. I should say that at all times he remained very professional in his demeanor, was friendly, and explained all of the steps he took, as well as explaining the pros and cons of the new faucet (which were essentially all pro remarks.
Response from Perfect Plumbing, Heating and Air
"Thank you for allowing us the opportunity to come out and service your home. We love when customers provide us with feedback so we're able to measure the level of service we're providing them. We have set the expectations with all of our employees to be the best in the business and anytime we fall short with a customer's experience it's a disappointment for our whole team. We're thrilled you had a great experience and would like to thank you again for having us out. Sincerely yours, Kelli Loftis Customer Service Manager"
Roxane B.
Oct 2013
Terrible. They couldn't give us a price range over the phone so came to the house,
Charged us $60 to access the job (5 minutes) and then were going to charge us $550 to install a toilet we had already purchased !! insulting and bad business. I would never recommend them for anything.
Charged us $60 to access the job (5 minutes) and then were going to charge us $550 to install a toilet we had already purchased !! insulting and bad business. I would never recommend them for anything.
Response from Perfect Plumbing, Heating and Air
"Our experience has shown that providing prices over the phone are rarely in the customer's favor. We've chosen to take the approach of having one of our licensed, trained professionals come out and provide a bid to a customer upfront prior to ever starting any work. This allows a customer the opportunity of chosing what works best for them and their budget. Many times our Technician's are able to fix an issue saving a customer from having to replace a product in their home. Anytime a customer isn't completely satisfied with our company we want the opportunity to make it right. Please contact our office and a full refund will be given to you for the dispatch fee you paid. Sincerely yours, Kelli Loftis Customer Service Manager"
David M.
Sep 2013
They arrived as arranged. He looked at the faucet and gave me a quote of $300 to replace a $13 cartridge (about a 10-minute job). I told him that was about twice what I had paid for the faucet about a year ago, and that I would call someone else. While he was here, he tried to sell me a "plumbing maintenance plan." which I was not interested in. If I have another plumbing problem, I will definitely not call A-l.
Response from Perfect Plumbing, Heating and Air
"Thank you for letting us know of your dissatisfaction. We appreciate feedback from our customers so we’re able to look at the way we’re doing business and make any necessary changes. For the past thirty years we’ve made it a high priority to not only meet our customer’s needs but to exceed them, anything less is a disappointment to our business. Because you weren’t satisfied with the diagnosis and price our Technician gave you he waived the dispatch fee so there was no cost to you. Customer Satisfaction is extremely important to our company. I agree doing something yourself is always a less expensive option than hiring a licensed professional to come to your home. Our prices include all of the costs involved to complete a job to our customer’s satisfaction including labor, materials, insurance, training, warranty and a customer service specialist who takes your call 24 hours a day 365 days a year. We want to be able to be there when you need us including weekends, nights and holidays. Sincerely yours, Kelli Loftis Customer Service Manager"
Ann G.
Jul 2013
I used A1 plumbing for the first time a few days ago when water started flooding my basement bathroom.
They were very helpful and professional on the phone, and got someone to my house within an hour and a half. Carl, the plumber who arrived, was extremely helpful, professional and empathetic. He found and fixed the cause of the clog, which was a tangled web of string or twine in my basement water ejector. He asked if there was anything else he could help me with as long as he was there.
Their office also called me about 45 minutes prior to him arriving, letting me know he was on his way. I felt very well taken care of, and I’m now a loyal customer.
They were very helpful and professional on the phone, and got someone to my house within an hour and a half. Carl, the plumber who arrived, was extremely helpful, professional and empathetic. He found and fixed the cause of the clog, which was a tangled web of string or twine in my basement water ejector. He asked if there was anything else he could help me with as long as he was there.
Their office also called me about 45 minutes prior to him arriving, letting me know he was on his way. I felt very well taken care of, and I’m now a loyal customer.
Response from Perfect Plumbing, Heating and Air
"Dear (deleted member name): Thank you for choosing our company to come to your home. We truly appreciate the time you took to fill out the customer service review. The feedback our customers provide is important to ensure our business practices meet their needs and allows us the opportunity to recognize our employees when they do an outstanding job. Again, thank you for taking time out of your day to complete the review. If there is anything we can do for you moving forward please give us a call. Sincerely yours, Kelli Loftis Customer Service Manager"
Cathleen C.
Jul 2013
They were fine. I just thought they were expensive for what they did and for being here for as short as they were. They were very good.
Daniel C.
Jul 2013
went well
Janet L.
Jul 2013
The technician fixed the problem. He was here about 1 1/2 hours. He said he would send a receipt, which he didn't do. After contacting the company several times, even speaking to the billing department on at least two occasions, we never received a receipt. I will NEVER, NEVER, NEVER call this company again. And I have told my friends about my experience and they won't use them either. Very unprofessional.
Response from Perfect Plumbing, Heating and Air
"Dear [member name removed], I wanted to thank you for taking time to fill out a customer service review. It’s always great to hear from our customers, although disappointing when they don’t have a great experience. We strive to provide outstanding customer service and anytime we fall short we take it seriously. After speaking with you this morning and verifying your email address it seems we had the wrong one on file. This was our mistake as you provided our Technician with a new email address that didn’t get updated. We will speak to our Technician and use this as a training opportunity to ensure it doesn’t happen again. Again, thank you for taking time to let us know where our opportunities were. Sincerely yours, Kelli Loftis Customer Service Manager"
Lawrence R.
Jun 2013
I used them before and they are professional and the price is reasonable. They called me and they came in told me the reason why I was having problems. The next job they did, they overpriced me. He was friendly though. I asked him the cost if the would re-install it and they said it would cost me $1,100. I had a bad experience with them on the 2nd job. He was a little late as well. He is very professional.
Update: I had a discussion with provider and we came to a satisfactory solution for both of us. Some of the cost was refunded.
Update: I had a discussion with provider and we came to a satisfactory solution for both of us. Some of the cost was refunded.
Response from Perfect Plumbing, Heating and Air
"Thank you for taking time to provide us with feedback on your experience with our company. I also appreciated the time you took to discuss your overall experience with me yesterday on the phone. I’m happy we were able to come up with a solution. Anytime we have a customer that is not 100% satisfied with the service we provide it's disappointing for our whole team and an opportunity we take seriously to make it right. For the past thirty years we've made it a high priority of not only meeting our customer's expectations but exceeding them. Sincerely yours, Kelli Loftis A1 Plumbing and Perfect Air Customer Service Manager"
Hugh D.
Jun 2013
The experience was good. They were very professional and good.
Response from Perfect Plumbing, Heating and Air
"Dear (deleted member name), thank you so much for taking the time to let us know how we did. Our goal here at A1 Plumbing & Perfect Air is to provide WOW customer service; anything less is not acceptable. By giving your feedback you help us gauge where we are with our goal. Thanks again for your response."
JAY J.
Jun 2013
They are one of the big companies around town. They explained everything about the hardware very clearly. The original guy who made the installation made a mistake. It did not work properly. I called them the next day and they immediately sent out another guy who immediately found a problem. He apologized and everything is working out properly. The water heater was installed correctly but a couple of adjustments were not.
Susan S.
Apr 2013
We had a badly clogged drain so both toilets and sink were not draining. It was Valentine's night. They wanted $800 to fix it. We said no and my husband bought a snake for $50 and cleared the drain himself by going through the roof vents.
I think they just didn't feel like working on Valentine's day so they charged an outrageous amount.
A few months back, we had dirt in the waterline that clogged all the tubs, faucets and toilets. They wanted $400 an hour to diagnose the problem.
Again, way too expensive because they didn't want to work.
Update 4/19/2013
Kelli from Customer Service at A1 called me and issued me a full refund for my bad experience. I'm impressed with the follow up and changed the overall experience grade to a "D" instead of an "F". I can't give a higher grade, however, because I would not contact them again.
I think they just didn't feel like working on Valentine's day so they charged an outrageous amount.
A few months back, we had dirt in the waterline that clogged all the tubs, faucets and toilets. They wanted $400 an hour to diagnose the problem.
Again, way too expensive because they didn't want to work.
Update 4/19/2013
Kelli from Customer Service at A1 called me and issued me a full refund for my bad experience. I'm impressed with the follow up and changed the overall experience grade to a "D" instead of an "F". I can't give a higher grade, however, because I would not contact them again.
Response from Perfect Plumbing, Heating and Air
"Thank you for letting us know we fell short in meeting your needs. Any time we have a customer that is not 100% satisfied with the service we provided it's disappointing for our whole team. For the past thirty years we've made it a high priority to not only meet our customer's expectations but to exceed them. Because you weren't completely satisfied with our company I've issued a full refund. Customer satisfaction is extremely important to us. I agree doing something yourself is always less expensive than hiring a licensed professional to come to your home. Our prices include all of the costs involved to complete a job to our customer’s satisfaction including labor, materials, warranty, insurance, training and the convenience of having a Customer Service Specialist take your call 24 hours a day, 365 days a year. We want to be there for our customers when they need us most including weekends, nights and holidays. I asked our Service Manager to look at the quote you received to ensure it was accurate. Although we weren't able to meet your expectations we wanted you to know that your issue was important to us. Sincerely yours, Kelli Loftis Customer Service Manager"
Joe W.
Mar 2013
I had a guy named Justin who came out and looked at our furnaces and heat pump. He identified that that we had the wrong thermostat and it was not using the heat pump. We contacted the prominant Boise Company who had convinced us to buy a new thermostat 2 years earlier because they said we needed an updated thermostat. That company had serviced the furnace for over a year after that and always told us everything was great and that our problem with the much higher bill was because rates went up and our equipment was old. They told us that Justin was wrong but he stuck by his statement that the thermostat was wrong. The other company finally sent out a guy with over 20 years of experience and he said that our heat pump was broken. I spoke with their manager who agreed to send someone out to try a new thermostat and suddenly the heat pump kicked in and worked perfectly. Thank you Justin for the good work.
Joe W.
Mar 2013
. They fixed 2 leaking outdoor faucets. There was a book and they said that it was the rate despite only taking a couple of hours. One they went under the house. Both quit leaking but one was not securely fastened to the house. A few months later I had another leaking faucet and got a different company who did as good if not better quality work under the house for half the price. The other company even attached the loose faucet to the house when A 1 said it could not be attached and to just use it carefully. A1 was very professional and neat. The faucets no longer leak.
Peggy A.
Mar 2013
We called at around 6:30 Friday evening (not sure of exact time) with a break in our MAIN water line in the house. No one answered so as instructed by the message on the emergency prompt, I left my information after the recording. I received a call at 7:55 am the next morning on my answering machine to call them to see what they could do for me. Sorry, but if I have an emergency I think I need a call back before ~12 hours later.
To be fair, I don't know if A1 is set up to handle emergency calls, but according to the add in the phone book they offer 24/7 plumbing and the message prompt said 'if this is an emergency press 1 and leave a message'.
I've used A1 in the past but thought their prices were high. Now after this experience I'll use someone else.
UPDATE 3/26
I was contacted by the customer services person this morning. Apparently something was wrong with the phone system. I should have been connected with a person and not a recording. She assured me that A1 is set up to handle emergency calls.
Kudos to them for following up and letting me know the situation and for correcting the problem. I am updating the review but will change the grade only to a C because I still didn't get a response when I needed it. After this follow up I may use their services again, but will be likely to compare to other companies first.
To be fair, I don't know if A1 is set up to handle emergency calls, but according to the add in the phone book they offer 24/7 plumbing and the message prompt said 'if this is an emergency press 1 and leave a message'.
I've used A1 in the past but thought their prices were high. Now after this experience I'll use someone else.
UPDATE 3/26
I was contacted by the customer services person this morning. Apparently something was wrong with the phone system. I should have been connected with a person and not a recording. She assured me that A1 is set up to handle emergency calls.
Kudos to them for following up and letting me know the situation and for correcting the problem. I am updating the review but will change the grade only to a C because I still didn't get a response when I needed it. After this follow up I may use their services again, but will be likely to compare to other companies first.
Response from Perfect Plumbing, Heating and Air
"Thank you for your comments and update. I apologize for this inconvenience. We take pride in our responsiveness to customer's needs and in this case failed. Even though it was technology related, we still did not meet your needs. We decided several years ago to staff our phone lines 24/7/365 with company personnel rather than using an answering service that many others do in order to cut costs. This has worked very well at assuring overall customer satisfaction but occasionally glitches happen. Because of your feedback we are able to make even further improvements. Thank you for that opportunity. Regards - Bob Haycock, General Manager."
Roberta M.
Mar 2013
A-1 Heating & Air Conditioning - Meridian found a crack in our furnace that was giving off carbon monoxide. They shut it down and gave us a lot of information about furnaces. They hated to disconnect my furnace, but by law they had to do it and we could have been dead if they didn't/ They gave me a couple of space heaters that would be safe to use until the new furnace could be hooked up. I was impressed with the amount of information they gave me and when they came back when I realized I didn't know how to use the thermostat. It has a dust filter and a humidifier on it. They were really quick to come out and work with me and to make sure we understood it. Plus they gave us a full year's guarantee. If we decided we don't like the furnace they will take it out and put another one in at no charge. That made me figure that when I did choose a furnace I wouldn't be stuck with it.
I think their inspections could be better. When they came out to do an inspection of my plumbing they missed a spot and then I had problems with it. They then had to come out and fix it. They did come out and fix it. When I had my dishwasher installed they found a leak that had been there for quite awhile. They do a twice yearly inspection and they missed it.
Part of the service plan makes it seem like you are paying every month for nothing, but we have been very happy with them. We usually don't get any better prices and we have easily made up the cost that it takes t be in the program in either discounts or the service calls we have been able to get. I would tell people to think twice about being a service partner. They will come on a Sunday for no other extra charge.
I think their inspections could be better. When they came out to do an inspection of my plumbing they missed a spot and then I had problems with it. They then had to come out and fix it. They did come out and fix it. When I had my dishwasher installed they found a leak that had been there for quite awhile. They do a twice yearly inspection and they missed it.
Part of the service plan makes it seem like you are paying every month for nothing, but we have been very happy with them. We usually don't get any better prices and we have easily made up the cost that it takes t be in the program in either discounts or the service calls we have been able to get. I would tell people to think twice about being a service partner. They will come on a Sunday for no other extra charge.
Response from Perfect Plumbing, Heating and Air
"unknown"
Joanna W.
Feb 2013
This plumber will definitely be our go-to man for any future plumbing needs.
Jennifer H.
Feb 2013
They are very thorough and I thought they were very fair and guaranteed their price. They are very responsive and they came when they said they would.
Licensing
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FAQ
Perfect Plumbing, Heating and Air is currently rated 4.1 overall out of 5.
Perfect Plumbing, Heating and Air accepts the following forms of payment: CreditCard
No, Perfect Plumbing, Heating and Air does not offer free project estimates.
No, Perfect Plumbing, Heating and Air does not offer eco-friendly accreditations.
No, Perfect Plumbing, Heating and Air does not offer a senior discount.
Yes, Perfect Plumbing, Heating and Air offers emergency services.
No, Perfect Plumbing, Heating and Air does not offer warranties.