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About us
Hello and thank you for checking out our Angie's List profile. We've been cleaning homes in the Treasure Valley since 2007. As one of the oldest cleaning companies in town, we offer service you can count on. We specialize in recurring service. Weekly, bi-weekly or every 4 weeks, to meet your needs. We build a customized checklist just for your home and have tools so you can always give us immediate feedback about your cleaning. Our goal is to clean your home to meet YOUR needs. Our team members are thoroughly background checked and drug tested. We also do one time cleans and move cleans. Call us today to schedule a visit, or book online using our handy form at www.boiseclean.pro/book-now
Business highlights
18 years of experience
Services we offer
Housecleaning Services.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5201 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 13% | ||
| 4% | ||
| 2% | ||
| 4% |
Showing 176-200 of 201 reviews
James D.
Jun 2014
Here five minutes early and had called promptly to set up the appointment time. Got started and cleaned three bedrooms, a flight of stairs and three throw rugs. We only had a few spots and they were removed with the cleaning. We were responding to an Angie's List special price promotion and they did all that plus a small hallway for the sale price.
Gordon and Jay did a great job as well as spraying a protective stain sealer as well.
We are very pleased and would call this company again!
Gordon and Jay did a great job as well as spraying a protective stain sealer as well.
We are very pleased and would call this company again!
Ronald W.
Jun 2014
unknown
June L.
Jun 2014
Arrived on time and did a very good job.
Leone P.
Jun 2014
They were awesome. They were professional and nice. They are very impressive and i am going to hire them back. They communicated very well.
Response from Boise CleanPro
"[Members Name], Thank you so much for the wonderful review. I can personally tell you that our technicians very much enjoyed cleaning your home and working with you. It was a real joy. We are looking forward to your next service. Collin"
Laura T.
Jun 2014
They cleaned our house after a major remodel and did an awesome job! The bathroom was the cleanest I had ever seen. Stephanie was always very professional and knowledgable. They went out of their way to get the job done.... Including working around and moving a mess of toys, furniture, etc from the remodel.
Response from Boise CleanPro
"[Members Name], Thank you so much! We do pride ourselves on our level of knowledge and professionalism. Our company promotes education and we firmly believe that "Cleaning Is a Science". We learn new things weekly. I'm glad to see that you felt that way about Stefannie. I'm sure you're enjoying your new remodel and remember, we are available for regular, repeat service, so just give us a call when you're ready!"
Marcia K.
Jun 2014
They did a really good. They were on time. They had some extra help because even they were training a couple of girls so i got a little extra work done. There were a few minor things overlooked; they should have worked a little faster than did. They boys did not have the equipment so they had to rent and it took a little longer. the owner should have showed up but he didn't. They were not prepared as they should have been. It was a big deal. The girls were new, it was only the foreman that was not experienced.
Terri S.
May 2014
Well. They communicated well, were on time and got right to work. They were efficient and did a good job cleaning the house.
Tom G.
May 2014
Same day response to my initial call to look at damage and begin process of finding suspected roof leak. Communication problem led to delay in getting roofer out to isolate roof leak source. Mutually agreed delay in fixing the roof. On the day of repair this workman arrived 4 hours after scheduled time. Work done very satisfactorily. Took two weeks to get workman out to fix the garage ceiling damaged by leak. This worker also arrived 4 hours after scheduled time. Wallboard patch installed very satisfactorily. Workman sent to paint the ceiling after ceiling patch work was completed had a problem matching paint color to balance of ceiling. Job completed on second day satisfactorily.
At completion of project (took 2 months) all work was done well and we are satisfied. All personnel professional and friendly; office person is excellent. Scheduling issues prevent this firm getting an 'Excellent' from me. Small size of job ($820) may have contributed to delays in getting workman scheduled sooner.
This projects was not time urgent because of low probability of rain during project. Perhaps a more time-urgent project would receive faster scheduling from the firm. They have great potential.
I might use again after discussing these issues with firm.
At completion of project (took 2 months) all work was done well and we are satisfied. All personnel professional and friendly; office person is excellent. Scheduling issues prevent this firm getting an 'Excellent' from me. Small size of job ($820) may have contributed to delays in getting workman scheduled sooner.
This projects was not time urgent because of low probability of rain during project. Perhaps a more time-urgent project would receive faster scheduling from the firm. They have great potential.
I might use again after discussing these issues with firm.
Donna V.
May 2014
About the same as other cleaning services.
Guy S.
May 2014
The actual gutter cleaning was done well. They did not try to suggest additional work. THe only disappointing thing is that they didn't clean up after themselves, and left a mess of the debris out of the gutters on the ground and concrete. That said, I would still use them again.
Jennifer M.
May 2014
Very thorough and upfront about additional costs.
Janese B.
May 2014
Everyone at Brilliant Services was polite, friendly and professional. We were getting ready to sell our house. I asked to have everything cleaned in one day and they were amazingly able to meet my schedule. They arrived on time, cleaned around me as I was still emptying rooms, and finished everything in one day. Great job in all areas. I will be using them again when we move out.
Wendy B.
May 2014
Brilliant services was great! They were very friendly and professional. They made sure to go over things with me before they started and by the time they were done everything was beautiful!
Meredith G.
Apr 2014
unknown
Susan B.
Apr 2014
unknown
Kathryn S.
Apr 2014
Great start to spring with the help of the Brilliant Services team. For the quality of the work the prices were extremely fair. I am signing up for more services.
Steve M.
Apr 2014
They were very professional and thorough . .a couple of the gutters were very difficult to get to, but they persevered and got the job done .. they cleaned up afterwards, even sweeping the front sidewalk .. we will be using them again for other services
Susan B.
Apr 2014
.
Response from Boise CleanPro
"[member name removed], Thank you so much for the positive review. We appreciate the fact that you took the time to put this review up for us. I will pass it along to the guys who did your gutter cleaning. Thank you! Kris"
Joyce A.
Mar 2014
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Jeanne M.
Mar 2014
The offer was good. There was nothing out of the ordinary. They provided a cleaning service. I didn't go with a continued service because I didn't feel that the service they provided warrantied the money they were charging. I decided to go with another company. The work was adequate. They were really nice and very customer service oriented. The customer service was better than the cleaning service.
Response from Boise CleanPro
"We are sorry to hear that [member name removed] didn't think our service was outstanding. As we do with all new clients, we placed a "Thank You" call to her 2 days after the cleaning. We use the thank you as an opportunity to also ask how it went and if there is anything we could better. Unfortunately, we had to leave a message as she did not answer the call; and she didn't return our call. We value our clients' feedback as it directly drives changes to our service and/or policies. While we are disappointed and wish we knew just where we failed to meet her expectations, we hope she is being well-served by the company she did choose and we thank her again for trying us out."
Doreen H.
Mar 2014
Gary from Brilliant first checked the PH in every room in order to leave the carpets as they should be. He was careful to protect the corners where the hose could rub. He then attacked a very stubborn blood stain which I had treated with a household Product ( wrong thing to do ) over a two day period he worked on the stain 3 times until it was finally removed. I am delighted with The finished product...without doubt the best cleaning my carpets have ever received and from this point on the only people I will call For carpet cleaning.
About 2 months after the cleaning I found some issues with a room we do not use very often. There were 2 spots they treated that had bleached out and in 2 other places they treated they have now turned brown. We did contact them about the issue and they came out to try and fix it but were unable to. The technicians that came out to try to fix the work said they would let the manager know and they would follow up with me about what would happen now. They told me that this was not their responsibility and they think there is something else going on with the carpet that they are not responsible for. So I am left with spots on my carpets that were not there before the service and they are denying any responsibility for it. I was very happy with the initial cleaning but am very dissappointed with their response to these problems.
About 2 months after the cleaning I found some issues with a room we do not use very often. There were 2 spots they treated that had bleached out and in 2 other places they treated they have now turned brown. We did contact them about the issue and they came out to try and fix it but were unable to. The technicians that came out to try to fix the work said they would let the manager know and they would follow up with me about what would happen now. They told me that this was not their responsibility and they think there is something else going on with the carpet that they are not responsible for. So I am left with spots on my carpets that were not there before the service and they are denying any responsibility for it. I was very happy with the initial cleaning but am very dissappointed with their response to these problems.
Response from Boise CleanPro
"We are sincerely sorry that [member name removed] has developed these issues with her carpet. We performed the original service on March 17 and 18. [member name removed] gave us a 5-star review within 1 week of the service and updated her review later, giving us even more positive feedback. [member name removed]called in June about some issues with her carpet. This was 3 months after service. We are always glad when clients call us with issues since it gives us the opportunity to continue to earn their business and possibly learn something new. So, on July 18, we went to [member name removed] and worked on her carpet - at no charge. [member name removed] could not provide any information on what this new stain might be from and despite our best efforts, it would not come up. We understand that [member name removed] is asserting that we somehow caused this stain months earlier; however, we used the same products and process throughout the rest of the home with the same great results that our clients have come to expect. We are very sorry [member name removed] feels that although we returned at no charge, somehow we have failed to live up to our Angie's List A rating. None the less, we do appreciate that she called us and gave us the opportunity to work on this issue for her."
Laura H.
Mar 2014
The team of cleaners did a great job! I also know that if I am not satisfied Brilliant Cleaning is very customer oriented and will come back and fix any concerns. They do use their own products and seem to be very knowledgeable about what products should be used on granite, wood floors and travertine tile.
Karen H.
Feb 2014
It went really well; he has very nice and seemed to do a thorough job.
Robert D.
Feb 2014
She did a great job and I will use them again.
Response from Boise CleanPro
"Thank you very much for the great review [removed member name]. We are very pleased you took advantage of the Big Deal and we got the chance to work with you. We look forward to helping you in the future. Nickole will be really pleased to see her review and I'll be sure to give her a High 5 Award for doing a great job! Kris"
LAURIE S.
Jan 2014
I also referred them to my work, they are now the commercial cleaner there. They are the third cleaning company I went through in a short period of time. They were the only ones who made a list of what I want and like done. They go above and beyond, if I need something extra done they usually do it at no additional charge. I think they are amazing to work with and responsive to any requests.
Licensing
State Contractor License Requirements
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FAQ
Boise CleanPro is currently rated 4.5 overall out of 5.
Boise CleanPro accepts the following forms of payment: CreditCard
Yes, Boise CleanPro offers free project estimates.
No, Boise CleanPro does not offer eco-friendly accreditations.
No, Boise CleanPro does not offer a senior discount.
No, Boise CleanPro does not offer emergency services.
No, Boise CleanPro does not offer warranties.