Dymin Computer Systems

"I'm so sorry that the computer you purchased from us has a problem with its hard drive. That's very uncommon with Dymin's computers as we selectively "cherry pick" the computers that we sell, and the only computers you'll find on Dymin's showroom are quality computers that we can stand behind. Our refurbished computers are totally different from your typical "used" computer that you might buy online or from a Craigslist ad. We perform a factory restore on the Operating System, fully clean them, and run them through actual diagnostic testing programs. As with anything electronic, however, sudden and unexpected breakdowns do occur. When deciding upon the length of warranty to include with our refurbished computers, we wanted to also be able to offer great prices, so we ultimately decided to go with the industry-standard 3 month warranty. As a courtesy for our customers, we always offer to waive the labor charges in the unlikely event that a breakdown does occur within a reasonable time from the expiration of the warranty."

"Thank you so much for choosing Dymin to repair your computer and I'm very glad that your computer repair went well! And also thank you very much for the valuable feedback. I'm so sorry that you felt pressured to buy a different computer. I agree that that would be frustrating. Our technicians are trained to evaluate the cost of any repair and compare it to the retail value of the computer they're repairing, and should that cost near or exceed the computer's current retail value, we'll recommend against having it repaired. We truly believe that NOT doing so would be a disservice to our customers, and we always try to help you get the BEST value for your money. Microsoft has also recently annouced that Windows XP version of software that your computer was operating has been officially discontinued, and in fact it is now highly susceptible to malware (malicious software). Additionally, due to the lack of updates, Windows XP will rapidly become incapable of viewing most modern websites. Business that are required to comply with HIPAA practices (medical privacy act) and PCI (internet credit card processing) have also stated that having any computer that runs Windows XP is now incompliant. I know that it is very unpleasant to feel pushed to upgrade or make a purchase you weren't expecting. The salesperson in question will receive special training over the next two weeks, so that we can be better prepared to make the recommendations with the best interests of the customer in mind, and without sounding pushy. I am also arranging for this topic to be covered at our next monthly Customer Service training meeting with all staff. Again, thank you so much for your patronage, and if you have any questions about our recommendation, I would be happy to discuss those pros and cons with you personally. Just give us a call and ask for me! My best, Mike Hurt Operations Manager"

"Thank you so much for trying Dymin Systems, and for your valuable feedback. I'm so sorry our service feel short of your expectations, but please allow me to explain our process and reasoning. The best, and most easy and effective way to operate any computer is to have all your computer's information (both Operation System and Data) stored on a single hard drive. During our initial consultation to discuss upgrading your computer to an SSD, we did not yet know how much information your old hard drive currently held within it. Our initial goal then was to determine that amount of information and compare it to the capacity of your SSD. Upon finding out that your data would not fit on to your new SSD, we called you to talk about your options. I absolutely understand that working with 2 hard drives in a computer can be confusing, which is why we always check to see if your computer can be used with the data all on one hard drive first. Unfortunately with your computer, that was not possible, and you asked us to load the data on a secondary hard drive for you. While we do everything possible to prepare users for how to operate a computer with 2 hard drives, it does come with a slight learning curve. I did review our phone call recordings to ensure we didn't miss a call from you. I see that we returned your voicemail the morning after we received it, and we spent some time walking you through locating your financial information. We also walked you through creating a password for your new computer, as well as setting up your printer. If there was anything at all that you still had questions about, our techs would bend over backwards to help. We love helping people and fixing things. My best, Mike Hurt Operations Manager Dymin Systems"

"Thank you for your review and for trying out our company! I want to apologize for the failure to meet our 24-hour guarantee. We were short staff over the Christmas week, which did lead to some repairs taking longer than normal. We're also adjusting our staff hours of operation to be more conducive to meeting our guarantee. Our current rate of meeting our guaranteed turnaround time is over 90%, but we're making these changes to improve that to our standard goal of 98%. I would love to have you back to try our services again, and offer you a $20 discount on your next repair. Please stop in and ask for me, Operations Manager Mike Hurt. Thank you very much for supporting local business, and I hope to see you again! My best, Mike Hurt Operations Manager Dymin Systems, Inc."