Cable One

When they came out, they replaced something at the pole, which did not help. Then they went through the whole house tracing cables. They found two cables that they were chewed on by a mouse. After replacing those lines, everything looked great. Very professional, and a very nice technician. We are very happy to be Cable One customers.

He exchanged the remote and set it up for me.

I was very satisfied with my service all.  I called because I had several channels that were cutting out.  I had an appointment for "all day" so I can't complain that he did not show up on time.  When he arrived he already had an idea of what the problem was because he had done some signal strength testing from his vehicle.  The technician then came in and replace som bad connectors that I had, he then said that the "drop" from the pole to the house was bad and that needed to be replaced as well. He went out and replaced some piece at the top of the pole and came back in to show me the damaged one and explained that was causing a lot of my issues.  He also told me that the line would need to be replaced but it could not be done today due to lighteneing but he would have someone come out as soon as possible.  I was satisfied with that.  After he left I checked the channels I was having trouble with and all was working great.  I was very happy overall with the service all. the only thing that I would lkie changed is that I wish they could narrow down the timeframe that the technician was to arrive si I was not stuck home all day.