The Flooring Guys

I called 'The Flooring Guys' due to good ratings on Angie's list. Sean Wood came soon to look at the project. He requested to have a co-worker, Randy, look at the project before quoting it. I waited about a week without hearing further (failure # 1). I called provider again and talked to Sean Thompson and he said he'd get Randy to call me. Randy called and set up an appointment to come visit the following Tuesday from 1:00 to 4:00 PM. Randy said when Tuesday arrived he would call and narrow the time to expect his arrival (He didn't call...failure #2) I sat by the door from 12:30 (in case he came early, ha!) to 4:00 and he never showed! I then phoned twice and left messages on his machine and he never returned my calls (failure # 3). After two days, I called Sean Wood again to see if Randy had had some emergency that accounted for the repeated unprofessional behavior. He said no...no emergencies; just busy. I've learned from experience that if you have to chase providers time after time to even perform the most minor things as return phone calls and keep appointments, that you should avoid that vendor!

These guys did a great job! They were fast and courteous. They did such a great job that I hired them for a carpeting job too.

The project was to remove old carpet and install new on two levels plus stairs. I also asked to have front entry laminate replaced/upgraded. I had worked with Sean (owner The Flooring Guys) before and was looking forward to working with him on the carpet project. Contacting and working with The Flooring Guys is easy. I am able to call, email or even text them with project ideas and questions. I always receive a prompt and sincere response. They take the time to explain the scope of the project, help me pick options, and answer questions. The level of professionalism is excellent and the customer service is above what is expected. The estimate received was accurate and work was done as explained. For the carpet install project, Sean met with me and we went over my options. He brought samples and talked about quality, durability, and what is on trend. His explanations were detailed, as he is very knowledgeable about his products. I was concerned about quality and price and Sean helped me pick an option that was reasonable in both areas. I had a special situation where the house I just purchased was causing respiratory issues for me. One solution was to remove the old existing carpet as soon as possible. Sean made sure he got my product ordered and installed as soon as feasibly possible because of my health issues. It wasn?t something that I asked him to do; he took it upon himself to make sure I was taken care of right away! The installation process went very well. The installers are very good and worked around my requests and furniture. I didn?t have enough room to store all my furniture for the install since I was doing the entire house, so the installers made adjustments to their normal install process to accommodate me. When they were finished, they cleaned up everything and vacuumed for me. The front entryway is amazing. I let Sean pick out the flooring product for me so he could find something to go with my new carpet. He did a great job and they look great together. The finished product is beautiful! The Flooring Guys have done almost my entire house and I couldn?t be happier with the results.

Carpet was installed promptly, they forgot an area and came back to complete the job no problem. Sanding and refinishing the floor was also done promptly. The floor looked great but I did notice a few spots that had bubbles in them and a place they missed sanding. They are small and not very noticeable. I did put in a call for some help with removing fresh scratches but didn't get a response. Otherwise the service was great! Price was a little high, but I needed the job done ASAP and they delivered.

The crew was great. All went right to work, knew what they were doing. Sanding went well, clean up was very good, poly coats took 2.5 days to dry between coats, very smooth satin finish. One closet could not be restored, so the owner came out and carpeted it at no extra charge. Great job, great company.

The crew was great. All went right to work, knew what they were doing. Sanding went well, clean up was very good, poly coats took 2.5 days to dry between coats, very smooth satin finish. One closet could not be restored, so the owner came out and carpeted it at no extra charge. Great job, great company.

Excellent people with which to work. Their estimate was accurate, they did the work as scheduled, communicated daily with specific arrival times of the craftsmen, and were flexible with our requests for small changes in the work schedule.

Each staff member we had contact with at The Flooring Guys was fantastic. Phone calls, texts, emails were all returned very promptly. We were never rushed to make a decision and were never pressured into purchasing anything we didn't feel was right for our needs. I would definitely recommend this company to anyone!

Sean and Adam came to review the project and quote the job. They were the first to respond to my request for help and very fair in their estimate.. They were very flexible with my schedule for getting the work done timely. I provided the majority of the materials so the cost was mostly labor for this project. All workers were courteous and careful in doing the tasks. They also did a nice job with clean up which is so appreciated. I recommend them for future work.

The overall experience was great with this company. They were very prompt and were able to work with my schedule. I was also impressed by the quality of work.

I was concerned about this type of installation but Sean, the owner, was very helpful in describing my options and how the process would go. He took the time to help me with selections and answered all my questions. I even changed my mind about the color selection and it was no problem for them to get what I wanted. They were always very responsive and got me an estimate within a few days of contacting them. They had to wait on me to get the installation done as my situation changed a few times. Otherwise the new floor would have been installed very quickly. Once I was ready to go, they were there and did a very professional job. I have been raving about their work and how much I love my new floor. I am already looking at other projects they can do for me. They will definitely be recommended to friends and family!

Excellent. I can't rave enough about these guys. They were incredibly helpful, attentive and got the job done perfectly and in a timely manner. The tile installer they used was top notch and I have already referred them to my friends. We have beautiful acacia floors and fantastic tile in our shower, bathrooms and family room fire place. I would highly recommend them to ANYONE!

Very professional and efficient workers.

I used Angie's List to find The Flooring Guys, and I was not disappointed. Granted we didn't shop around to compare price or products, but we felt confident and comfortable with the company from our first contact with them. We were pleased with the helpfulness, selection of materials, and ease of doing business with the Flooring Guys. We will definitely consider using their services again.

Sean was very easy to work with and gave helpful suggestions along the way. Their price was very competitive, and the finished product looked great. They were flexible with my schedule and answered any questions or concerns I had. I will be using their services in the future.

I am very happy with The Flooring Guys (FG) and I highly recommend them. Initially I paid for two estimates from Home Depot and Lumber Liquidators. Someone called me from Vermont and Michigan respectively and this totally turned me off to those bigger companies. Plus I never met the people that were to actually do my flooring. Some man from Home Depot came to my place and drew a fancy, computerized sq. foot layout of my place but I never did receive an estimate. Sean Thompson and his business are top notch. They were professional, friendly, skilled, and very knowledgable. I received personalized service. My new flooring is beautiful. It looks so nice, I don't want to cover it with rugs. Also with the FG, the service did not stop after the sale. I'm not used to that anymore; it seems like when a business gets their sale and their money the service is over. With the FG, there was follow-up. They wouldn't let me pay the final payment until the work was done and I was happy. I really can't say enough about the FG and I won't hesitate to hire them again if I install more flooring in the rest of my condo.

About a week and half before they came to do the job, I had them come out to find out how much it would cost and how much material I would need and how much it would cost for the labor. Before they showed up on day 1, I went to Menards and picked up the carpet, padding, tile, laminate, laminate padding, grout, mortar, quarter round. The carpet, laminate and tile I liked were all on sale and they had a rebate on the carpet padding for half price. With the sale price and rebate, I saved over $550. I also needed plywood and dens-shield but I have a small car and it would not fit in my car. I contacted Sean and told them I wasn't able to get it and said his crew can take me to Menards and pick it up and haul it in their van at no cost to me. I had my uncle come over the night before the flooring guys came and we moved the stove and refrigerator in the living room and my uncle removed the carpet/padding from the garage door entrance and removed the carpet/padding and tact strip in the dining room area as well as the vinyl and quarter round from the front door entrance. The reason I had my uncle do this is to save some money on labor. When the crew got to my house on day 1, they measured how thick the plywood needed to be to make sure we got the correct size and took me to Menards to pick it up. I paid for the materials and went back to my house, the crew started working. One person was working on the tile and the other person working on the laminate. The person working on the tile filled the crack in by the garage door entrance and then cut out the dens-shield and then tiled the garage door area and then tiled the front door area. The other person working on the laminate, cut out the plywood and inserted in the dining room area, put down the laminate padding and then laminated the dining room and kitchen area. They put the laminate over the vinyl in the kitchen. I had shut my burglar alarm off but at some point late in the morning the fire alarm went off when they cutting material. I went to shut it off and chose the option that it was a false alarm. I immediately called my alarm company to make sure to cancel the call and shut the fire alarm off until 7pm the next day so this wouldn't happen again, but it was too late. The fire department arrived and came in the house to inspect things and then left. At the end of the day, I was told the vent in my dining room was not cut properly and they said they would fix it the next day. The tile was put down, but was told to stay off both areas until the next day which I did. After they left, my uncle came over we moved the stove refrigerator back to the kitchen and then moved the couch, lazy boy, big screen TV and the rest of furniture into the kitchen / living room area and also moved the things out of the hallway closets. My uncle then took out the carpet/padding out of the living room, hallway, hallway closets and both sets of stairs without stepping on the tile. My uncle than put down killz and let it sit for a few hours to eliminate the cat urine smell. On day 2, when the flooring guys arrive, I showed them the area where there was rotted plywood and asked them if they could fix this. They made a few calls and agreed on a price and a person went to Menards and picked up some material and brought it to my house to fix the area before they started laying the padding and new carpet. They cut out area of the rotted plywood and put some 2 by 4's and then put new plywood and secured the area. After this was done, the person that brought the materials left to another job and the person working on the tile area, grouted the front door and garage door areas, and installed the quarter round. The person working on the laminate fixed the area by the vent and installed quarter round. We ended up being short on quarter round. I am not sure if I miscalculated the length and didn't get enough or if we actually needed more than estimated. I went to Menards and got more quarter round. The person, who installed the quarter round in the kitchen and dining room, had to work around the furniture. The furniture was moved there so they could install the new carpet/padding. Another set of people came to lay the carpet. They measured things and started to lay the padding and then put down the new carpet. They did the living room, hallway, hallway closets and 2 sets of stairs. When they were done, the vacuumed the carpet and cleaned up and left. I had my uncle come over that night and we moved all of the stuff back to its original places. After everything was back I took a look at everything and am very satisfied with how everything looks. The quarter round by the garage door doesn't look right. I don't like the color. I should have got some darker quarter round. I will stain this to get the color I like. There is only one issue which is the vent in the dining room. He cut the area that it fits now and looks nice, but if you go to it, it will slide up, down, left right. The other vents are snug and won?t move. I will have my uncle come over next week and get some wood blocks to secure the vent. I also will have him stain the bottom quarter round. I spent about $1540 on materials and $1160 on labor. The flooring guys? prices are very reasonable and they do quality work and are very professional. I would highly recommend the flooring guys to all of my friends and it was nice to get a 5% discount for being an Angie?s list member. Sean called me after they left to make sure I was satisfied.

My experience with The Flooring Guys was GREAT! They were very knowledgable about all the products and gave us several options to choose from, even directing us to their suppliers for a greater selection than what was currently in their showroom. Once we selected our woods, they gave us a very competitive quote. The install was done shortly after. The install went great, all workers were professional the owner checked up on the progress throughout the install, even stepping in to finish when one of the installers got sick. After instill, we found one small manufacturer's flaw in the board, when we asked what could be done, the owner himself came out to look and was able to reinstall a new board. They were very committed to quality and our satisfaction. I would recommend them to anyone!

The guy on the phone was very nice but his prices were higher than anyone else who bid the job

We are very pleased with Sean and his crew. His pricing was unbelieveable. We comparison shopped because we were spending so much money and found his pricing to be unbeatable. We dragged our feet for a few months before we actually committed, stopping by his shop and taking sample after sample home to scrutinize for a day or two. There was never any charge to borrow samples and anything we ever needed was alway provided for with a very positive, can-do attitude. Sean even drove us to a couple of new construction homes that he did, to show off his fantastic craftmanship. After seeing his work we were sold. Sean was always extremely personable and very attentive to our questions and needs, even when we probably were a pain in his butt. Anytime we needed him to stop by to look at something we had a question about he was "Johnny on the spot". The thing I think I appreciated the most about him was how well he interacted with my wife, answering all her questions and making her feel at ease. He was fantastic about explaining all his work, the methods he would use and how long his crew needed to be in our home. He worked very well with our schedules. Sean's crew was top notch as well. They all were VERY polite and conscientious around our family. (We have 5 kids and a dog so it definitely was not easy for his crew to maneuver all the action in our home, to say the least.) They worked two weeks straight, on Saturday and Sunday to help us get our home back together sooner, understanding how important that was to a family of our size. I know I already mentioned that he and his crew are conscientious, but it is worth stating again. We were not a member of Angie's list prior to this project and only joined so that we could leave Sean a great recommendation becasue the job he did for us deserves to be recognized in a public way. We cannot say enough great things about Sean and his crew, and in a time of crappy service and indifferent attitudes, it was a breath of fresh air to work with The Flooring Guys. We are already planning on using them for our next project ---just as soon as we pay off this one! Way to go, Flooring Guys!!!

I wanted to give these guys a good rating because they were the only ones to respond to my email request for an estimate using Angie's List, out of 3 or 4 other installers. But, it didn't go well from the start when I had asked for an 8 am appointment on a Saturday, but they didn't show up. When I called to see why they were late, Sean explained he had written down 8:30 in his appointment book (but he wouldn't have made it by then anyway). So to make it up to me Sean said he would come early on that Sunday. He came on time then and did the measurements and promised he would send me the estimate the next day by email. I didn't receive the email on Monday, and called them about it on Tuesday. The email finally arrived on Wed. Then there was another mix-up when I tried to contact them to schedule the installation. It seems they don't keep an appointment book on the office computer, but rely on the individual installer to schedule the appointment, which is not always convenient when they're on the job site. Sean wasn't able to get to his appointment book when I called and said he would call me back in about an hour to set it up. I waited over an hour and he didn't call. After that I gave up. Maybe if they get a better system for appointments set up other customers will have a better experience.

The flooring guys came out that week. They had called us to let us know they would be coming, which helped us prepare our home for them. The crew came to the house and started working, I went to work after they had got there and felt very comfortable with them in my home. After my work day I cam home to a house that had beautiful carpet, the guys were finishing up some last minute things but overall I was impressed at how great it looked, how clean my house was when they were finished- they took all the garbage and carpet scrapes with them. I loved how hard they worked to get the job done in a timely fashion. It has been a few weeks since the carpet has been installed and I love how it looks and feels. I have had no complaints about this company. We will use them again in the future and would recommend them to friends and family.

Found out they were located in Saylorville right down the street from us. I checked with several companies and they were lower priced with material and installby a couple hundred bucks. I highly recommend at least giving them a chance to bid your job. Very good work

It went well. we visited their store off I-80 which it took a while to find but they had good products. they came out estimated the job and were available to install and follow up in good time.

We had originally picked out our tile at a different flooring store and had them give us a quote for the tile, installation and the tear out of our exsisting tile. We were a little taken back by the amount and decided to get some more quotes from some different flooring stores. We have some relatives that live in the Saylorville Township area and they recommended we check out this smaller flooring store near their house called The Flooring Guys. By this time we had about 3 quotes in our hands and thought one more couldn't hurt, so we drove out on a Saturday and the owner Sean was working. He was very nice to talk with, laughed alot and was very knowledgable about the products, they even had our original tile that we wanted! We asked them for a quote and he came out to measure for free just to make sure our footage was right. The quote they gave us blew everyone else out of the water and Sean was by far the nicest one out of all of them.When they came in to do our tear out, they told us there would be some expected dust and they hung plastic to help keep it out of the rest of the house. The guys were nice and talkative and really easy going. The job went smoothly and they were really good about picking their equipment up and cleaning up after themselves. Our tile looks great and we would refer everyone we know to them!