Military Family Home Loans LLC

We applied for a loan several months before the close for the house. They told us we would most likely be able to get a loan because we were buying a very modest house. The trouble started when we had to wait 3 weeks before someone contacted us. I wasn't worried about it because I thought we had plenty of time. We don't have a credit score so they needed a lot of information from us to make sure we were trustworthy. We began sending documents of where we previously lived, paycheck stubs, etc... After about two weeks of sending in documents they were satisfied and we didn't hear anything for a long time. A few weeks later we got a call and we were told we needed to send in the exact same documents we sent in. When we asked why they told us we never sent the documents in. This was a lie. We did send everything in, they simply lost it. No problem, we sent the documents in again. This wouldn't have been a big deal, except we had to do this about 4 times! As the closing day got closer and closer we began to panick. It was clear Military Family Home Loans was fooling around and not getting our paperwork done. We began calling and expressing our concern, but they assured us we would be fine. Of course the closing day arrived and the loan did not complete. They apologized and said it would be available in a week. The night before I called in and asked if we were ready to close. They said we would close the next day so I took a day off from work to sign the paper work. The day of the closing we called our agent at least a dozen time and she did not pick up! We actually had to call someone else in the office to go get her and tell her to answer her phone! She told us she didn't want to take our call because she didn't want to be scolded! The loan wasn't ready! We were furious! I had taken a day of work for nothing and my boss wasn't happy. Also the sellers of the house were getting frustrated and began looking for other buyers. We gave Military Family Home Loans an earful the next few days. They promised the loan would be approved soon. We told them we couldn't trust their word anymore and we began to search for a new loan company. They apologized and offered sever things to settle us down: a little bit of money off the loan, they would send someone to my work so I wouldn't have to take a day off, and we would get a new agent who would answer the phone when we called them. Also our loan would be approved soon. Finally the loan was approved and we set a day to close on the house. Only, they weren't going to send anyone to my office. I had to take another day off! During the closing process we quickly learned they had lied to us on every side. We didn't get a new agent, we didn't get the small amount of money, and we didn't get someone to come to the office! They lied to use so we wouldn't find a new loan company! We had a terrible experiance with Military Family Home Loans! Please do not use these people! They deserve to go bankrupt for the poor service they provide. Please learn from our mistakes.