MEDIACOM

Good. The service man called my phone three times to see if "I wanted to schedule an earlier time". And then told me when he got there that he had tried calling me. Obviously I didn't want an earlier time. I thought was a little unprofessional

.

unknown

We needed help connecting a couple of services together to run the internet from Our computer and the tech people had no idea how to do it. We had to go through red tape Of 4 different calls before we finally got an educated tech to Make it work.

unknown

Too many details to list. Service kept going out. On all 3--cable, internet & telephone. Callers were told I did not have any service! Sometimes I was unable to male outgoing calls. Other times no one could call in. I have gone days without cable and have waited 2 weeks for repairs. I've had one technician who was terribly rude. He had been there before & said there's nothing wrong. (basically told me it's all in my head). He wouldn't even come in one time...said there was no problem. The same day a supervisor came shortly afterwards & told me that he found a problem in the lines that were affecting the whole area...where I had been told for months that it was only me. I told him about the rude technician & he said that that tech has gone to anger management because he does have issues. I could go on. Every time I think they finally have everything fixed, it returns again. The last 3 technicians were really good & fast with solving the issue and very polite. So, fingers crossed!

We had lost our Internet service. My husband called Media Com. They indicated it would be four or five days before they could get to our house to check out the problem. My husband indicated to them that that was not acceptable. It took a lot of hassling with Media Com, but they finally came out the next day and took care of the problem. It was not a good experience initially, but they did ultimately come through. My husband was ready to cancel our service until they came out in a timely fashion.

It seems when it comes to Mediacom, people either have good service or bad service. I used them for just over 3 years. The first year, I had no problems with the service at all. In the second year, I started to have connection problems with my internet. It would cut in and out and when it was in would be very slow. I called customer service about the issue. After having to follow a long automated trouble shooting process, I was finally connected with a person. They promptly scheduled a technician to come out. The tech came out, looked at the cable and connections and check the internet. After a few resets and tests, they had the internet working again. About 2 weeks later, it went out again. Called back, another tech was sent. This time, murphy's law, when the tech showed up the internet was working. He still ran some tests and said everything was fine. About 3 weeks later, it started going out again. Called customer service and got a very rude person who stated that the account notes stated that the issue (per the last tech) was not Mediacom's equipment but rather my equipment (I had my own wireless router). After I explained to her numerous times that my equipment was just fine and it was the modem that was cutting out, she reluctantly ran some test on her end and found that the modem was not talking to their network. She then scheduled another tech. When that tech came out, he found that there were quite a few "packet drops" and that he felt it might be the modem. He stated it would probably be better to upgrade to their Ultimate internet to ensure a better connection. When he left, I contact customer service about this and they stated they had a promotion that could do that upgrade and it would not cost me anymore than I was paying for my internet, so I agreed to the upgrade. When the techs came out to install the new modem for this internet, they inquired about where to install the (very large) modem (which was for the internet and digital phone) and cable box. When I told them I did not order digital phone or cable, they showed me the work order which showed them all. I told them I did not order that and did not want it. They called customer service and the rep, while not completely rude, was unapologetic about the mistake and told me that I could not upgrade to the Ultimate internet at the price I was paying with bundling with phone and cable. I told her I did not want that and would just go back to what I had. The techs reinstalled my previous modem and did their tests, to which the internet was working. During the next month the internet had some problems, but nothing real serious. About a month and half after the techs were there, the internet went out completely again. Called, scheduled another tech. This tech was very professional and checked all the cable, in the house and out and found that up by the cable converter on the pole outside had been chewed by squirrels, which he said cause water to then get in the line causing the problems I was having. He rewired from the box and in the house. For the next year, no internet problems at all (except what would be expected). I did however run into a few billing problems. To this, the customer service was pretty helpful and fixed the issues. With these issues and the rising costs of the internet (it seemed they were increasing my bill every 6 months), I decided that when I moved I would not continue my service with Mediacom. I called them to cancel my service. Cust service rep was nice, but he was sticking to a policy that you have to call 14 days in advance to cancel your service, even if you are not going to be using it in that time. The rep also stated that because I had signed a 1 year contract and was canceling in that time, there would be a $200 cancellation fee. I never signed a contract and informed him of this. He stated he would have someone look into and give me a call back. I never got the call back. When I went to Mediacom's office on Ingersol to return my equipment, I inquired about their check on the contract. The rep there stated that they looked into and I didn't agree to the 1 year contract so there was no charge. When I got my last bill from Mediacom, there was a cancellation fee of $150. I called and got a rather rude customer service rep who actually started arguing with me about paying my contract. Her supervisor got on the line (at my request) and gave me the same rude, argumentative response that the rep gave me. I had to tell her I wanted to talk to her supervisor about the issue, to which she told me she couldn't do that. It wasn't until I told her that if she didn't want me to speak to her supervisor then I would just file a complaint with the Attorney General's office and we could sort it out through them. To this, she put me hold. After 5 minutes she got back on the line, stated she checked their records and I had never agreed to the contract so she would have that waved. I asked about the amount I would owe, to which she told me they would have to recalculate my final bill and would be issuing me a new one and to pay the one I had. 5 days later, before I ever received this new final bill, I started getting letters and calls from Collection Association LP for the correct amount of my final bill plus a collection fee. I called Mediacom about this to see how I was in collections already when I just talked to them 5 days ago. They stated I never paid my final bill, which I told them I just got it 5 days ago and it was wrong and I had already called about it. This rep also rude and indicated that I wouldn't have received this if I paid my bills (talking to me like I was some bill dodger, even though I never missed a payment or paid late with them). About two weeks later, I received the new updated final bill from Mediacom, which was dated 8 days after the collection notice from Collection Association. I promptly paid this bill and luckily I have not heard from Mediacom or Collection Association since. Although the actual service you get from Mediacom is good, their customer/tech service and constant price increases will have you screaming some days. I will never use their service again and am hoping that CenturyLink does a better job.

Mediacom was the only internet provider (aside from services like WildBlue satellite internet) for my area where I purchased my new home. This was a transfer of service, although I would have preferred to move to CenturyLink and play the "back and forth game" between the two to ensure the best possible rate. I am currently paying $70.00 for 15MBPS. Although that is less than what some people are paying for the same service, Google Fiber has shed light on the lucrative business in selling internet. For those of you who don't know, Google Fiber is currently available in Kansas City, and is offering internet speeds of 1 GBPS (or 1,024 MBPS for relation purposes) for $70.00 a month with no installation fee. They also offer 3MBPS (the US median speed) for FREE with a one time $300 setup fee. This is guranteed free for 7 years. If that doesn't make your blood boil knowing that you are paying the same price for 1/68th of the speed, then I don't know what will, but I digress. I had the service transferred to my new home, and they setup a time on Saturday for the installation. The installer was late, and was dressed poorly, shirt half tucked in, carrying dust and dirt into the house with him. Did not remove his shoes, but luckly I had carpet protector layed down for the move in (maybe he saw that as an invitation to keep his boots on, but the carpet wrap didn't extend into the bedrooms.) He told me I had two lines that went from the exterior of the house, into the living room, and guest bedroom. I told him i wanted to hook it up in the 3rd bedroom, and in a long string of words,told me he could not possibly complete that in the time frame, and elected to punching a hole on the opposite side of an existing jack. Expecting him to measure, check for studs, wires, etc, he just plunged his drill bit right into the wall. Expecting him to get a dry wall saw and cut out room for a plastic gang box, he simply shoved the coax through the wall, and split the coax from the other box. He then screwed the wall playe directly to the drywall with no re-enforcement. Plugged the box in with a short little jumper coax, and strung the power cable halfway across the room. Tested the box for connectivity, and packed his stuff up and said we were good to go. Luckly, this is the type of work I expected, and I am comfortable rewiring my home and have all the tools to do so. I just wanted the internet up and running in the meantime, and maybe he picked up on that. If you are not techy, or are looking for them to do a clean, solid install that requires no work, either lower your standards, or change companies. They want to get in, and get out, with as little work as possible. This is nothing new for Mediacom, and am expecting many more hiccups with the internet service, and their customer serivce. There is a reason I do not have cable television with them.

Because they have no competition they really do not care about customer service or providing service at all. They have just a I don't care attitude.

I have a two year contract with them and will use them again in the future.

I do not like their service very well. I am looking to change to another company.

They are pretty good. We have never had to call their customer service.

I am not happy with the price I pay with this company. If I could switch to satellite, I would not use this provider. Their customer service is very difficult to work with when you have a problem. It is hard to reach a live person. The internet gets really slow at times. The cable gets knocked out really easy. I have to reset my cable at least once a week.

I've finally had it and asked to speak to the complaint department. The representative wrote a ticket on it and said the supervising tech rep would "probably" give me a call! I guess I'll "probably" pay my bill is what I want to say!

Late to installation. Difficult to get service when internet is not working. Poor technical service on the phone.

Hold times on telephone call for service rate is from 15 to 30 minutes. Last response time for service is over 1 week.