Robins Bed & Mattress

Description of Work: I was referred to Robins Bed & Mattress (Robins B&M) by Hobbs Medical supplies after they could not supply me with a medical adjustable bed ordered by my doctor. I went to Robins B & M on December 29, 2015 and started the process to purchase the bed and mattress for $4,042.46. Orignally after receiving premission from my flex card company American Benefit Group (ABG) I was going to purchase the bed using my ABG debit mastercard but, the card would not work at this location. I called ABG and was told to pay for it with my funds , then send them the bill. So, I wrote a Bank of America personal check, # 7823, for the amount due ($4,042.46) and ordered a Tempurpedic contour Supreme Mattress with a Premier Adj. Base. The set had to be ordered because they didn't have one in stock. On January 21, 2016, prior to taking delivery of the bed I went into the store and canceled the order and asked for a refund. The sales person (Chris Posey) told me he could not refund my order because I paid by check, only the owner (James D. Simpson) could issue a refund and he was out of town until January 25, 2016 (Store Manager asurred me in writing, prior to purchase, that a refund would be issued if a return was made). It took until January 28, 2016 to finally speak with Mr. Simpson. He indicated that I had two options: (1) He would send the money to American Benefit Group or, (2) I take delivery of the mattress and base. I told him that I paid by personal check and I expect to recieve a refund sent to me after the check cleared the bank ( the check posted December 30, 2015). I placed a call to American Benefit Group to let them of the occurrances that have taken place. They agreed that a refund should be issued to me as soon as my personal check clear the bank (check has cleared).

Description of Work: Purchased a futon and frame from Robins Mattress and Futon.

Description of Work: At the beginning of last year I really needed to buy a new mattress.