Ewing Automotive

Terrible workmanship. Would not correct their faulty work.

I normally don't this....but this location deserve some attention what a nasty RACISM environment, I took my car to get service there and after picking it up and leaving, I notice it was leaking oil..I return the following day to address the situation and the wife of the company was like the owner is not in..can you bring it back after one. I did,now greeted by the owner, the first words out his mouth was and I quote (YOU Ppl,this is why I don't like working on YALL stuff,YALL always find a problem...etc.)end quote.. I was like ****...about a oil leak..ppl of Gwinnett and citizens of Snellville ..if you want to be treated with RESPECT about spending your hard earn money$$ on your car...Dont take your car here b/c Y'ALL ppl money has color on it..!!

unknown

Dropped off vehicle on Wed and picked up on Thurs. They communicated with me every day to let me know what was needed. Ewing Auto has always performed over and above expectations and all at a fair price.

Diagnosis the problem correctly,did the job in a efficient manner. Reasonably priced.

I started hearing a strange howling noise from around my transmission area. I took my truck to an independent auto repair shop near my home and they said it was probably my transmission. I wanted a second opinion and took truck to Ewing Automotive in Snellville Ga. near my office. I told Billy the owner, that I had been told I might need transmission work. He explained the benefits of using his shop because he uses only Jasper Transmissions, and they have a nationwide warranty. He even said I could take my truck to any Jasper authorized dealer if I ever got mad at him. Billy had done work for me before and I always felt like he was a honest mechanic. I told Billy I was ok with replacing transmission if he felt that was what was needed. The next morning I called to make sure he understood that I wanted him to diagnose problem first and to make sure it was the transmission making noise. If he found the transmission to be defective, he had my approval to replace it. He called me and said he heard noise and I had shavings in transmission and I needed a new one. He said I also needed and alternator and serpentine belt. I told him to go ahead and do everything at once. I picked up truck the next day and got about 1/2 mile down the road and I heard the same howling noise as before. It was the exact same noise. I went back and questioned Billy and he said he never drove it to hear noise. We went for a drive and he said he now hears noise. He said it was my throttle body. But he also said I need new rear-end gears. He also said I need new front upper and lower ball joints, idle arm, pitman arm and inner and outer tie rod ends for $1700.00 more dollars. I told him I just wanted original problem fixed. I left it with him. I was called by Billy a couple of days later and he said my truck was ready for pickup. I asked what he found and he said he replaced a defective throttle body. I picked up my truck later that day Billy and was not in so I drove it home. I was now not making any noise. It has not made any noise since. I got to thinking about this and thought maybe I paid for a transmission I didn't need. Maybe I only needed and throttle body. I called Jasper Transmissions and talked with there technical department. I explained my situation and asked them to tell me what a throttle body was and where it was. This got the technician curious. I told him my story and he said to hold on and he came back and said no throttle body was requested for a defective one from Ewing Automotive. A throttle body is shipped with every Jasper transmission. I went back to discuss this with Billy and he went off. He then said he didn't replace the throttle body he flushed it out. I asked him which one he did and he cussed me he raised his voice to me he said I was calling him a liar. He never did answer my question. He even had one of his mechanics come out front with him to talk to me. I guess he felt like he needed backup?? If for some reason, I didn't have the Jasper throttle body, then I do not have a warranty. He all but threw me out of his office and told me never to come back. He acted as someone who has had to defend himself before. He lost his temper very fast and screamed at me and cussed me using every word imaginable.I never used profanity or raised my voice. I just wanted to make sure I got what I paid for. My transmission was $2600.00 and my alternator and serpentine belt was another $531.00, if I even needed it. I would never use Ewing Automotive for anything again. I believe he is unprofessional and most likely a dishonest mechanic. Stay away!!!!!