DEWITT MORTGAGE

Dealing with this company is difficult, especially if you have a question. Mr. Dewitt is rude and arrogant and is quick to accuse his customers of being unprofessional and disrespectful. Mr. Dewitt did not earn my respect nor act professionally towards me. I received nasty emails and was told and quot;David's deal is dead in my officeand quot;. When I asked what that meant he responded and quot;Google unwarrantableand quot;. After 7 weeks our seller's agent was called and told the loan was turned down. No explanation, nothing. When pressed, our agent said he became rude and aggressive. Needless to say, we went with another mortgage company and the condo closed within a couple of weeks. No problem with warrantability or anything else. Same type loan as well. I would never recommend this company. I listened to radio ads and his radio show and thought that he was credible. There is much too much and quot;fine printand quot; with this company and if you have another option, take it.

I contacted DeWitee Mortgage in mid-July after having listened to Mark DeWitt's mortgage show on a local talk radio station for about six months. We had previously attempted to refinance an existing VA mortgage through our existing bank via their and quot;Real Estate Sales Office,and quot; located in another State. That was a fiasco. We pulled out of the refinance with our existing bank because the paperwork had errors throughout and when we pointed the various errors out to them--they told us to go ahead and sign the loan documentation anyway. I contacted DeWitt Mortgage by phone, and they very quickly sent me several different mortgage refinance scenarios. We selected the one that best suited our needs, and were told that they would forward to us all the documentation that would need to start the loan process. It took us the better part of a week to gather all the paperwork together because while I work a nine to five job, my husband is in manufacturing and works four on and four off. So we were doing our pulling and putting together in tandem, not simulaneously. I got a couple of e-mails from DeWitt Mortgage asking where we were in the information gathering process. We finally got all of the paperwork together, and I called to make an appointment. Since this was not our first mortgage experience, in the previous four or five that we have done, once we collected all the documentation being requested by potential mortgage companies, we normally sat down with the real estate person or the mortgage broker, and went over our paperwork to ensure that we had everything that was needed. Both my husband and I were a little surprised that , with the exception of couple of documents that I thought I needed to explain their relevance and signfiicance, our meeting with Mark DeWitt's partner Steve, last less than 25 minutes, including the fifteen minutes that we were in the reception area because we were about 15 minutes early. Other than telling us that submission of the paperwork did not yet guarantee us the interest rate quoted--the only other piece of information furnished was that henceforth, most if not all contact would be by either telephone, text or e-mail. It was made clear that and quot;visitsand quot; to the office were not encouraged. My husband suffers from almost total hearing loss connected with military service which makes using the telephone difficult. He is not computer saavy and doesn't text. Thus, the bulk of the interaction was decidely going to fall to me. We asked about the timing of closing--I had some work related training in late August and in mid-September that would take both of us out of the area for a total of two weeks. Coupled with my husband's work schedule, I wanted to make sure that we carved out and held a date or date(s). We were told that currently (mid-July, 2012), new mortgages generally closed in 30 days, refinanced mortgages in 45 days. It took what seemed to be an long time to lock in our interest rates (from mid-July to late August), and in fact, on two different ocassions, we received paperwork via e-mail that indicated small but steady increases in the rate, My concern was that by the time we finally got an interest rate locked in that we would almost be at the same rate we currently had which would negate the whole point of the refinance. There seemed to be a lot of duplication of submission of documentation materials. Perhaps, it is because of all the foreclosures and bad loans, but it seemed like we were signing and resigning almost the same documentation several times. We finally got the interest rate locked toward the end of August, or right after Labor Day. Then, it was deciding the and quot;whenand quot; of closing. We went to closing September 12, which was a little more than the 45 days. The closing had some difficulties in that we started out having a rebate to us of $77, and in the end unanticipated costs due to the fact that the County tax bills were payable within 60 days and our new bank may or may not decide to keep our particular loan, so we hd to pay all of our property taxes up front at an additional and again unancipated cost to us of over $1750. Plus as we were closing mid-month, thus, we had to pay additional interest for the remainder of the month despite the fact that we had paid our mortgage payment in September. Would I do it again with DeWitt Mortgage. Probably. Do I particularly like their preferred methods of dealing with people--fax, e-mail, text message--no. I think that it's really impersonal and sterile. Are they productive and efficient? I don't think any more so than other mortage companies that have taken a more personal, involved track. I think their choices are for their convenience and not for the customer's comfort or convenience. At this point, we endured and made it to our desired end--a refianance. I don't feel like I've built or established a relationship with DeWitt Mortgage--they were simply a means to an end.